MEET THE TEAM - Unify Square

MEE T THE TEAM

Skype for Business READY

PowerAssurance™ Smart Remote Managed Services for Skype for Business When you choose PowerAssurance™, you get a depth of experience and a commitment to excellence that keeps your enterprise communicating and productive. No matter what issues arise within your Skype for Business (SfB) ecosystem, our team is here to monitor, diagnose, and resolve the situation. Meet a small cross-section of the PowerAssurance power players who work tirelessly and expertly to make it happen.

Mohit Verma - Senior NOC Engineer A veteran technology specialist and one of the first to join the PowerAssurance team in 2012, Mohit has spent his career working with the latest UC-related technologies. From Microsoft Exchange Server & Active Directory to LCS/OCS & Lync, and now Skype for Business, Mohit is dedicated to delivering the highest levels of customer satisfaction. “I’m very proud of what we do at Unify Square,” he says. “Customers love the fact that we

can proactively and immediately work to resolve issues in their SfB environments before they even realize there’s a problem. Not only do we support Skype for Business, but we also work with different internal customer teams to resolve issues throughout their UC network, which makes for very happy customers.” Speaking of happiness, Mohit believes that “when you yourself can be happy, then you can better help others.” Acting on that belief, he can often be found strumming away on his guitar, keeping himself and his colleagues in high spirits.

Nisha Hemnani - Service Desk Manager A former competitive athlete, Nisha converted her star running power to become a stellar Skype for Business NOC specialist. Her ability to quickly diagnose and resolve issues earns high marks from customers, who regularly show their appreciation with praise-filled emails. Nisha’s work has been so exceptional that one customer requests that she handle all of his company’s

incidents. “I’ve spent almost my entire career working with Skype for Business (formerly Lync), and I chose to work with this technology because of its compelling ability to connect people,” she says. “With the PowerSuite platform at my fingertips, I know that I have real-time, complete access to our customers’ environments. I can immediately identify root causes to problems, provide intelligent guidance for resolution, and ensure that end users are able to seamlessly communicate.”

PowerSuite™ - Senior Software Package and Chief Management Solution An essential member of the PowerAssurance team is PowerSuite, Unify Square’s patented industryleading SfB management solution. “Not to brag, but I provision, manage, and troubleshoot Skype for Business systems with the industry’s most effective and comprehensive set of solutions,” PowerSuite says. “I continually monitor all parts of your SfB ecosystem, alerting

the team to issues before they become problems.” My pal PowerAssurance and I provide a comprehensive, one-stop, SaaS product to enable Skype for Business operational excellence, working together to significantly reduce issues and downtime.” Whether you deploy SfB on-premise, in a hybrid environment, or fully in the cloud, PowerSuite enables Unify Square’s UC NOC & Service Delivery experts to manage your environment with the greatest efficiency.

MEE T THE TEAM

Skype for Business READY

Kamaldeep Chopra - Service Desk Engineer Kamal brings a diverse technical background to the PowerAssurance team, with deep experience in Windows Server support and network security. “Our customers can have peace of mind knowing that whatever the issue, there is always a PowerAssurance expert on hand to handle their case,” he says. “I work with some of the best minds in technology—not only when it comes to

Skype for Business, but all the technologies that are critical for successful SfB operations. The best part about working with different enterprises is the variety of challenges I come across. Being able to help customers and significantly impact their business is very gratifying.” When he’s not focused on solving customer problems, Kamal works with underprivileged children who don’t have access to school, teaching them to read and count.

Pragya Dwivedi - Service Desk Engineer Pragya has a knack for understanding and communicating with enterprise IT engineers. “What I love most about my job is being able to see our customers through their deployments from start to finish. We’re there at the beginning as customers set up how to manage their Skype for Business environments. We see them through the challenging process of provisioning, and then

ultimately we bring everything together under Unify Square’s comprehensive suite of monitoring tools and expert support. With PowerSuite, I can do everything from enabling a new Skype for Business user in under a minute to drilling down into customer environments to accurately identify critical issues impacting service availability.”

Key PowerAssurance Building Blocks

PowerSuite™ Automation

Dedicated Skype for Business Expertise

Global Scope & Reach

24x7 Proactive Service (Dedicated NOC & Service Desk)

About Unify Square Unify Square’s software, consulting and smart remote managed services power up your Microsoft Skype for Business deployment, unlocking better visibility, end user satisfaction, and ROI. Built on innovative technology, our solutions create actionable insights and provide an end-to-end leg up on SfB setup & transformations, daily operations, and continuous improvement. Founded by former SfB product visionaries, Unify Square is a member of the SfB Partner Advisory Council, and one of Microsoft’s global elite partners. Unify Square services have impacted over 5 million SfB seats, in more than 275 global enterprises in over 50 countries and provide solutions for most major industry verticals. From large-scale global successes, we have gotten to know the most common headaches and the best remedies. This insight fuels our expertise, expands our services, and increases the benefits we can deliver to your enterprise.

We are headquartered in Bellevue, Washington with offices in the United Kingdom, Germany, Switzerland, India, Singapore, and Australia. We invite you to learn more. Contact [email protected] or visit unifysquare.com.