Lingkungan Pasar. 1. Pasar Konsumen. 2. Pasar Bisnis. 3. Pasar Global. 3.
Pasar Global. 4. Pasar Nirlaba dan. Pasar Pemerintah
MEMAHAMI MANAJEMEN PEMASARAN Tetty Herawaty.,SP.,MSi
Most competitive advantages are from “f ll” benefits “fell” b fi
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Lingkup Pemasaran
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Status Permintaan dan Tugas Pemasaran Pemasaran - Permintaan Negatif
- Rancangan ulang produk, harga rendah & promosi positif
- Tidak Ada Permintaan
- Menghubungkan manfaat dengan kebutuhan dasar & minat orang
- Permintaan Laten
- Mengukur ukuran pasar & mengembangkan produk yang memuaskan
- Permintaan Merosot
- Mengukur Meng k r ukuran k ran pasar & mengembangkan produk prod k yang memuaskan
g - Permintaan Ireguler
- Synchromarketing y g
- Permintaan Penuh
- Memperbaiki mutu dan mengukur kepuasan konsumen
- Permintaan Berlebih
- Demarketing
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Lingkungan Pasar 1. 2. 3. 4.
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Pasar Konsumen Pasar Bisnis Pasar Global Pasar Nirlaba dan Pasar Pemerintah
PEMASARAN = MENAMBAH NILAI LEBIH
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Mendefinisikan Pemasaran P Pemasaran : suatu proses sosial yang didalamnya individu dan kelompok mendapatkan apa yang mereka butuhkan dan inginkan k dengan d menciptakan, menawarkan dan secara bebas mempertukarkan produk yang bernilai dengan pihak lain
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M Manajemen j Pemasaran P : proses perencanaan dan pelaksanaan pemikiran, penetapan harga, promosi serta penyaluran gagasan, barang dan j jasa utnuk t k menciptakan i t k pertukaran yang memenuhi sasaran-sasaran individu dan organisasi
Core Marketing Concepts Needs, wants, and demands Markets
Exchange, g , transactions, and relationships
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Products
Value, Value satisfaction, and quality
9 Prinsip p Marketing g Menurut Hermawan
Positioningg
Diferentiation
Targeting
Marketing Mix
Segmentasi
Selling Brand Service Process
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Principle 1
View Your Market Creatively SEGMENTASI
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Principle 2
Allocate Your Resources Effectively TARGETING
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Principle 3
Lead Your Customer Credibly POSITIONING “Smart Smart, Young & Role Model Model”
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Positioning
is the act of designing a company’s company s offer so that it occupies a distinct and valued place in the target consumer’s minds
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Principle 4
Integrate Your Content & Context DIFFERENTIATION
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Principle 5
Integrate Your Offer & Access MARKETING MIX
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Principle 6
Build Long Long--term Relationship With Your Customers SELLING Tips To Build Relationship 1. Satisfy your customer 2. Listen to find out what the customer really want 3. Charisma 4. Give value 5 5. Emphaty 6. Create suprice 7. Keep in touch
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Principle 7
Avoid CommodityCommodity-like Trap BRAND
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Principle p 8
Make Service as Your Way of Life SERVICE The Five Dimensions of Service Quality 1. Reliability, Ability to perform the ppromised service dependably p y and accurately 2. Assurance, Knowledge and courtesy or employees and their ability to convey trust and confidence 3. Tangible, physical facilities, equipment and appearance of personal 4. Empathy, caring, individualized attention the firm provides its customers 5. Responsiveness, willingness to help customersw and provide prompt service
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Principle 9
Improve Your Quality Quality, Cost & Delevery PROCESS
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Marketing and Sales Concepts Contrasted Starting Point
Focus
Factory y
Existing Products
Means
Ends Profits g through Volume
Selling and Promoting
The Selling Concept
M k t Market
Customer Needs
Integrated Marketing
Profits th through h Satisfaction
The Marketing Concept
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Marketing g Management g Philosophies Production Concept
•Consumers favor products that are
available and highly affordable. •Improve p production p and distribution.
Product Concept
•Consumers favor products that offer the most quality, performance, and innovative features.
Selling Concept
•Consumers will buy products only if the company promotes/ sells these products. p
Marketing Concept Societal Marketing Concept
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•Focuses on needs/ wants of target markets & delivering satisfaction better than competitors. p •Focuses on needs/ wants of target markets & delivering superior value.
Kecenderungan Perubahan Perusahaan Terhadap Perubahan Dunia Bisnis dan Pemasaran Rekayasa ulang Mendapatkan sumber luar E-commerce Benchmarking Aliansi Pemasok mitra Berpusat pada pasar Global dan lokal T d Terdesentralisasi t li i
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Marketing’s Future z
“It (marketing) encompasses the entire business. It is the whole business seen from the point of view of the final result, that is, point of view.” from the customer’s p z
z
Peter Drucker
Marketing has become the job of everyone.
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Tema Pemasaran Utama Pemasaran hubungan Nilai masa hidup pelanggan Pangsa pelanggan Pemasaran sasaran Individualisasi Basis data pelanggan Komunikasi pemasaran terpadu Saluran pemasaran sebagai mitra S ti karyawan Setiap k sebagai b i pemasar
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