Microsoft Dynamics® CRM Admin and ... - PFE Dynamics
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Microsoft Dynamics® CRM Admin and ... - PFE Dynamics
Networking : Internet connectivity is not required. Syllabus. This workshop runs for three full days. Students should an
Gain a deeper understanding of how to administer and maintain
Microsoft Dynamics® CRM Admin and Troubleshooting Workshop
Dynamics CRM for optimal
Overview
functionality, performance,
The Microsoft Dynamics CRM Admin and Troubleshooting Workshop is
user adoption, and
a three-day course for Dynamics CRM administrators. This workshop
ultimately return on investment.
focuses on key components of the application and supporting technology. In addition, it discusses the tools and imparts the knowledge to troubleshoot common issues with the application. Furthermore, the workshop will cover the best practices on how to support users of Microsoft Dynamics CRM application.
Key Features and Benefits During the course, participants are provided with content and hands-on exercises encompassing several different aspects of administering Dynamics CRM. The key areas include:
Setup and Configuration
Application Core Components
Customizations and Advanced Troubleshooting
This is a level 300+ workshop, which emphasizes hands-on labs, to ensure that concepts are practiced and understood.
Target Audience
Syllabus
This course is designed for Dynamics CRM Administrators. The
This workshop runs for three full days. Students should
key focus of this course is how to support the Dynamics CRM
anticipate consistent start and end times for each day. Early
2011 environment in a more productive manner. The pre-
departure on any day is not recommended.
requisites that allow candidates to see the most value from
Day 1: Setup and Configuration
this course are:
A good understanding of Dynamics CRM and underlying technologies such as SQL Server, Windows Server and Active Directory.
IT Requirements
What’s New in Dynamics CRM 2011
CRM Architecture: Overview and Demo
Server Install, Setup and Configuration
Email Router Install, Setup and Configuration
Outlook Client Install, Setup and Configuration
Day 2: Application and Customizations
To participate in the course, students need to have access to
Processes: Workflow and Dialogs
a machine that meets / exceeds the minimum hardware
Reporting Overview
Customizations and Solutions
requirements below. Contact your TAM if the necessary hardware needs to be provided. If you are attending an Open Enrollment, the hardware will be provided for you.
Minimum and Recommended Hardware Requirements
Operating System: Windows 2008 R2 with Hyper-V
Processor: Pentium IV 2.4 gigahertz (GHz)
RAM: 8 (GB) ; 16 (GB) recommended
HD Space: 70-GB hard disk, 7200 RPM
Networking : Internet connectivity is not required
Day 3: Advanced Topics
Data Management, Auditing and Field Level Security
SharePoint Integration
Claims-Based Authentication and Internet Facing Deployments
Multi-Currency and Multi-Languages
CRM Servicing and Hotfixes
For more information about Consulting and Support solutions from Microsoft, contact your Microsoft Services representative or visit www.microsoft.com/services
This data sheet is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
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