Microsoft Operations Framework (Version 4.0) Foundation Workshop

DATA SHEET

Microsoft Operations Framework (Version 4.0) Foundation Workshop This 3 – Day Microsoft® Operations Framework (MOF) Foundations (Level200) Workshop is designed for the IT organisation that wants to achieve greater availability, reliability, and security in their mission-critical IT services. The workshop demonstrates how MOF presents practical guidance for establishing, maintaining and supporting Business-aligned IT services. It encompasses the entire IT lifecycle, and supports other popular IT service management methodologies and frameworks. This course concludes with a review of the rd material on the 3 day followed by an exam to gain MOF 4.0 certification. In today’s ever-changing economy, enterprise organisations are increasingly dependent on their IT systems, and are therefore more vulnerable to failures in those systems. While dependable technology is necessary to meet enterprise demands for reliable, available, and secure IT services, technology alone is not sufficient. According to industry analysts, 70 percent of all IT budgets are spent operating IT systems, and 80 percent of unplanned system downtime is caused by people and process failures. It is vital that enterprises augment technology with skilled IT staff that are using best practice IT operations processes.

Technical Highlights: This course may offers benefits to a variety of I.T. roles, such as: IT Directors and CIOs  An actionable framework to streamline IT department activities, reducing cost and improving productivity.  An outcome focused approach to managing IT organisations, driving greater accountability and control.  A basis for improved Governance, Risk & Compliance Management that doesn’t increase management oversight or hamper productivity. IT Managers  Relevant guidance for effective Team structures.  Practical guidance to improve IT Service quality  Actionable guidance for managing heterogeneous technology environments. IT Professionals  Practical activities to improve productivity

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Guidance for Microsoft technology specific management best practices. Community to support relevant and emerging needs

Target Audience:    

IT managers and/or directors charged with reducing costs and improving availability. IT professionals who seek to improve the operation of their systems. IT service delivery managers responsible to the business for the performance of a solution or system. Microsoft Operations Framework Foundation alumni seeking to take their MOF Foundation Exam and knowledge to the next level.

Pre-requisites: ITIL familiarity is desirable.

Syllabus: Day 1:  Module 1: MOF Overview  Module 2: The Manage Layer  Module 3: The Plan Phase Day 2:  Module 4: The Deliver Phase  Module 5: The Operate Phase  Module 6: Course Summary Day 3:  Course Review  Exam

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