(Microsoft PowerPoint - eugeniu musat Prezentare 112_RO ... - EENA

November 2009

SPECIAL TELECOMMUNICATIONS SERVICE

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ROMANIA : FACTS • Romania is situated in geographical center of Europe (south-east of Central Europe) at north of Balkan Peninsula at the half of distance between Atlantic Coast and The Urals, inside and outside the Carpathians Arch, on the Danube (1075 km) lower course and has exit to the Black Sea. – Population : 21,584,365 inhabitants – National Territory Area : 238,391 Km2 – Romanian territory is organized into 42 counties (traditional administrative-territorial unit) including Bucharest Municipality.

• The capital: Bucharest Municipality (1,931,236 inhabitants on July 1, 2006), organised into six administrative sectors.

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General information

National Authority for State Communications domain

Operator for infrastructure services -

Equipment Based on NATO Requirements Reliable and Secured Communications

Operator for Common Operating Environment

The last NOS evaluation report recommended Romanian Authorities that STS accomplish the responsibilities of National COMSEC Authority.

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REGULATORY FRAMEWORK 27th of February 2003 Romanian Government decides to give Special Telecommunication Service (STS) the mission to implement, to operate and to maintain at “the required level” the Unique National System for Emergency Calls 112 (The 112 System).

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REGULATORY FRAMEWORK

• Government Urgent Ordinance Nr.34/2008 regarding the functioning and organisation of the Unique National System for Emergency Calls, approved with modifications and completions by Romanian Parliament through the Law nr.160/2008 STS is the administrator of the Unique National Emergency Calls System, being the competent authority to install, operate and maintain the 112 system

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PREVIOUS SITUATION 961 955

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•Each agency had own emergency number •Very little support for cooperation •No ANI/ALI •No call positioning •No resource positioning •No common intervention procedures

981

2003 2004 November 2009


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112 IMPLEMENTATION Workshops with each emergency agency in order to: • Format the specific information of each agency • Define the work processes for each emergency agency • Establish the indexes of emergency incidents • Define the mode of cooperation between emergency agencies

STS becomes an emergency authority

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112 IMPLEMENTATION • Difficulties – in relation with Telco’s operators – To establish the regulatory aspects of the 112 System functioning – To establish the optimum interconnection network between the 112 System and the public telecomm networks – To realize the localization of all the emergency calls, in the absence of a common standard

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112 IMPLEMENTATION

Difficulties – in relation with emergency agencies –

To gather all the emergency agencies around a table to present and explain the new common operating environment

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To establish the list of the emergency incidents and the mode of cooperation in case of intervention of more than one emergency agency resources

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112 IMPLEMENTATION

PSAP functionality is widely distributed and separate from the Emergency Control Centre functionality, and sits at the edge of the public network. In this case the network between the PSAP and the Emergency Control Centre is shown as a dedicated priority network, though physically there are today many ways that this could be achieved; e.g. by Leased Lines or Secure Virtual Private Networks (VPNs).

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SNUAU Architecture

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GENERIC COUNTY ARCHITECTURE

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112 IMPLEMENTATION The Unique National System for Emergency Call consists of: • A WAN IP Data Network to interconnect the PSAP centers (based on existing ATM support owned by STS). • Virtual Data Networks for fallback purposes in failure situations, for data replication and for centralized management. • Local Network in each county and in Bucharest to interconnect the PSAP with S-PSAP (control centers) from local emergency agencies (EMS, Police, Fire-fighters and SMURD, Gendarmerie). • Common operating TETRA infrastructure (owned by STS) for Radio Networks needed in emergency interventions by all agencies; • Conventional Radio Networks in VHF and UHF owned by local emergency services and interconnected via gateways in a unique radio network in the frame of 112 System

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Technology • Communications – IP / ATM – LMDS/MMDS – TETRA – VoIP / TDM – SMS / Fax • IT – Windows 2003 / Windows XP / Active Directory – MS SQL 2005 – GIS / ARL – ANI / ALI

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Common Operating Platform • Integrated voice & data communications • Databases Interoperability -

Indexes (plus Advices & Questions) Digital maps Responsibility areas Resources & ARL Action Plans

• Specific references - Open XML interfaces for dedicated application - Appropriate reports and statistic tools • Multilanguage • Performance Monitoring

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112 IMPLEMENTATION

OCTOBER 2003 ► Start of installation pilot in Bucharest

DECEMBER 2003 ► Finish of installation and tests the pilot in Bucharest

MAY 2004 ► Put into function the system in Bucharest, for testing

JUNE 2004 ► The beggining of 112 System functioning, in Bucharest

MARCH 2005 ►Implementation all over the country (Bucharest and 41 counties)

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Romanian 112 System Coverage

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Incident List (INDEX)

Incident List CO-OPERATION With multiple agency

It can be associated: Action plans, advice, questions

GENERAL Agency policy SPECIFIED County, area TRANSIT Special mission Value carry Dangerous substance

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CASE FOLDER 112 CALL TAKER

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EMERGENCY AGENCY DISPATCHER


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MOBILE EMERGENCY CALLS LOCALIZATION

Regulatory aspects:

Main Actors: Ministry of Communications and Information Technology, National Authority for Communications, Special Telecommunications Service, the main operators of public fixed and mobile telephone networks Establishing and approving action plan for implementation The feasible solution for localization established in a signed Cooperation Protocol between the main actors, until National Authority for Communications Decision relevant for this domain this respect STS organised the Solutions Contests procedures, the acquisition procedures with the winners companies of the Contests The implementation of the Localisation solution after testing of the Pilot Subsystem for Localisation

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MOBILE EMERGENCY CALLS LOCALIZATION

INCIDENT

EMERGENCY AGENCY RESOURCES

GPS

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FUTURE GOALS

Standardization of mobile phone location Standardization of open interfaces for EMTEL in order to permit interconnection to 112 systems(for border cooperation between emergency agencies) Standardization of list of the emergency events Common understanding and defining of Key Performance Indicators for 112 Systems at EU level (Quality of Service) Time of reaction Emergency response competence

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FUTURE GOALS

Defining an Audit System Procedure for verifying the Quality of Service Neutral and equidistant auditors Establishing uniform auditing scenarios Expertise assistance for 112 call taker Multi linguistic service Specific interventions coordination center ( chemistry industrial unit incidents, petroleum plant incidents etc.) Extension of expertise assistance at EU level

Introduction of concept of continuous emergency from emergency call to crisis situations

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112 System as backbone for all EMTEL


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FUTURE GOALS

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to receive the emergency calls from eCall terminals for vehicles implied in trafic accidents; to ensure the interoperability between PSAPs and Social Alert Services. Social alert services are made to assure monitorization for diseased persons and could produce emergency calls providing specific information.


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STATISTICS • Total number of calls answered in 112 System in the period 01.01.30.09.2009 : 17,638,557 calls • The share of hoax/false calls to 112 from the total number of the calls to 112, on the period 01.01.-30.09.2009, is the following: – Hoax calls/total calls to 112 : 18,63% from which 12% from fixed networks and 88% from mobile networks – Silent calls/ total calls to 112: 26,16% from which 16% from fixed networks and 84% from mobile networks – Wrong number/ total calls to 112 : 12,32% from which 17% from fixed networks and 83% from mobile networks – Calls to 112 for information/total calls to 112: 3,92% from which 19% from fixed networks and 84% from mobile networks

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The Call Taker PSAP

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Romania


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Questions?

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