Oct 2, 2017 - EFT or CC on the same account on the same day. This is to prevent the ... New online login process for Uni
OCTOBER 2017 NEWSLETTER
HAPPY FALL YA'LL!!!
In this issue... Top System Employees of the Month Manager's Column Jumpstart Update United Healthcare Info Flu Prevention Tips Makotek Social Media
Important Announcements Have something important to share? Email us any photos, announcements, etc. and we will feature it in the upcoming newsletter or on the social media channels!
Summer Scavenger Hunt Winners Suggestions for next month’s issue? Email us at
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October 2017 System of the Month CORAL SPRINGS, FL Congratulations to this month’s winners!
The Weston/Coral Springs office has tripled in size with additional work from Blue Stream. Work consists of customer service, service techs, warehouse workers & added installers for bulk conversions. Saul Ochoa (Manager), Dennis Chen (OSM), & Saul Edgard (NP Sup.) have had a tremendous impact on operations. Veteran techs have taken new techs under their wing & have formed a superior install crew, sometimes working 7 days a week. -Todd Smith, RM
Employee of the Month Employee of the Month Call Center CPE Collections Johnathon Nauling Jawontee Olds Orlando, FL Charlotte, NC
Employee of the Month Midwest Donald Shepard Columbus, OH
Don is a hard worker and great asset to the Mid-Ohio Jonathon is a 4-time Jawontee has been on top of office! Don always puts forth a strong effort to do a great winner and continues to his game this year. This is work hard and deliver big his third finish in the past year job - his work is noticed and numbers. Thanks as Employee Of The Month for appreciated! Congratulations Johnathon and ER Techs. Great performance Don on your first Employee of the Month award! congratulations! from a dedicated employee. ~ Scott Smith, GM ~Steve Dilly, GM ~Bill Sturman, GM
The rankings include all techs with a ranking based on a combination of saves, money collected, disconnects, equipment recovered, and hours worked. Awards go to the Top Tech, in each of three regions. Congratulations to all the winners! Please review the list and let your managers know any feedback to improve future rankings. The standard has been set and everyone can look forward to new challengers next month.
Employee of the Month East Travis Davis Raleigh, NC
Travis Davis has been with Makotek nearly 4 years. He has been a top collector, consistently reaching company goals and leading the board in customer saves. Keep up the outstanding work! ~Tim Faircloth, GM
Makotek Manager's Column Maximize Potential Makotek is an industry leader in field retention and recovery services. By incorporating a few things into our daily routine we can maximize our personal potential and continue to provide excellent results for our clients.
Never pre-judge an account
Byron Windsor General Manager Buffalo, NY
We can’t possibly know every customer’s situation just by looking at the work order. Work every account until contact is made and you are guaranteed to find success. Be sure every account gets a phone call in addition to your door attempts. Don’t lose a potential save because you didn’t catch them at home.
Every account is different Always go to the door as if it is your first stop of the day. The way you present yourself and communicate is key. Even the best collector can get off to a rough start, but you must never telegraph these issues to the customer. Always approach with professionalism, respect and a smile. Don’t bring baggage to the door.
Use the Makotek app!!! There are many ways the app can help from route planning to identifying your newest and hottest jobs.
Keep your route as tight as possible The more stops you make the more contact you will have. Don’t waste your time in the field driving from one end of the map to the other.
Jumpstart Updates PAYMENT INTEGRATION, COLOR SCHEME AND ERROR CHECKS Recent enhancements have including integration with Spectrum’s CSG billing system. By and large this has been working well but also exposed tech errors, requiring additional error checks on the device to force the tech to input accurate information.
The color scheme of the bubbles are a work in progress. Added to the filters is a filter for the jobs that are white.
The newest error check prevents the tech from sending in the same EFT or CC on the same account on the same day. This is to prevent the tech from doubleThe color scheme on the website was charging the customer if the confirmation message is delayed. updated so the manager can see what the tech sees on the device. Integration with CSG for payment processing is complete and integration with ICOMS is forthcoming. Home
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Finally, more enhancements to the color scheme were added so the bubble immediately changes to purple when an attempt is made, without the tech having to re-sync the device.
New online login process for United Healthcare. Beginning Sept. 21, MYUHC.com users will need to create and use a HealthSafe ID(HSID) to replace current username & password info. The HealthSafe ID is a better, more intuitive, and more secure login for UnitedHealthcare. Existing users will need to re-register.
Tips for Flu Prevention
FACT: the flu vaccination is the single best way to protect against the flu.
Top Photos Of The Month
ia d e M l Socia
r Scavenger Hunt e m m WINNERS Su FIRST PLACE GARRETT JACOBS Orlando, FL
SECOND PLACE
DAVONTAE HARRIS Orlando, FL
SHAWN HOWZE Fayetteville, NC
r Scavenger Hunt e m m WINNERS Su THIRD PLACE
PAUL LAM Orlando, FL
ALEX WILLARD Raleigh, NC
BRADLEY ALLEN Erie, PA
SYSTEM WINNERS FAYETTEVILLE, NC & ERIE, PA
