Preface ix pdrti Strategic Analysis. ^Chapter 1. Strategic Management: Creating.
Competitive Advantages. 2. Strategy Spotlight 1.1: How CEO George Buckley.
5th Edition. Fundamentals of Management. Ricky W. Griffin. Texas A & M
University. *% SOUTH-WESTERN. ®c? CENGAGE Learning-. Australia • Brazil •
Japan ...
STRATEGIC BRAND MANAGEMENT. BUIlDING, ~1tASURING, AND MANAGING
BRAND fQUITY. THIRD EDITION. Kevin Lane Keller. Amos Tuck School ...
Sunil Chopra. Kellogg School of Management. Peter Meindl. Kepos Capital.
PEARSON. Boston Columbus Indianapolis New York San Francisco Upper
Saddle ...
The declaration of human rights stated by the United Nations has stated these rights, which we should follow ..... the country, one in Maun and one in Gaborone).
(Gumare and Tsau in the north, and Kanye and Ranaka in the south). Comparison sites were ...... Intervention. ⢠Shorobe is a very small village in the North-West.
Contact info: [email protected]. Textbook: Operations Management –
Creating Value along the Supply Chain (7th Edition) - By. Roberta S. Russell,
Bernard W. Taylor - John Wiley & Sons, Inc. ... This course is designed to provide
students with k
Roadmap: Operations Management – Bachelor of Business Administration ... MIS
44065 Strategies in Production and Operations. Management. 3. □. C.
... operation or process. Our aim in writing Operations Management is to give you
a comprehensive understanding ... Production management. I. Chambers .... 425.
The MRP netting process. 425. MRP capacity checks. 428. Summary. 428 ..... and
a perso
In all of these cases, operations management encompasses the processes and
decisions that are ... Operations and Supply Chain Management (13th edition).
In all of these cases, operations management encompasses the processes and
decisions that are ... Operations and Supply Chain Management (13th edition).
Operations Management. 8th edition. 4-2 Product and Service Design.
CHAPTER. 4. Product and. Service Design. McGraw-Hill/Irwin. Operations
Management ...
5-1 Capacity Planning. William J. Stevenson. Operations Management. 8th
edition. 5-2 Capacity Planning. CHAPTER. 5. Capacity Planning. For Products
and ...
Operations Management. 8th edition. 3-2. Forecasting. CHAPTER. 3. Forecasting
. McGraw-Hill/Irwin. Operations Management, Eighth Edition, by William J.
MANAGEMENT. Fifth Edition. Jay Heizer. Jesse H. Jones Professor of Business
Administration. Texas Lutheran University. Barry Render. Charles Harwood ...
Lyndall Urwick,. Management Pioneer: A Biography. EDWARD BRECH,
ANDREW THOMSON,. AND JOHN E WILSON. OXFORD. UNIVERSITY PRESS ...
Harold Kerzner, Ph.D. Sr. Executive Director for Project Management. The
International Institute for Learning. WILEY. INTERNATIONAL. Institute for
Learning, Inc ...
SMALL BUSINESS. MANAGEMENT AND. ENTREPRENEURSHIP. David Stokes
and. Nick Wilson r> SOUTH-WESTERN. CENGAGE Learning-. Australia ...
Current Trends That Link Supply Chain Participants More Closely. 12. Relationship Building .... Allocation of Authority and Responsibility among Entities. 134. Collaboration ... Role of Wholesalers and DCs. 209. Ordering. 210 ... From Manual to Autom
A Preface to Marketing. Management. Thirteenth Edition. J. Paul Peter. University
of Wisconsin-Madison. James H. Donnelly, Jr. Gatton College of Business and.
A Preface to Marketing. Management. Twelfth Edition j. Paul Peter. University of
Wisconsin-Madison. James H. Donnelly, Jr. Gatton College of Business and.
PDF Operations Management (Irwin Operations/Decision Sciences) Free Ebook, PDF .... support students in understanding th
OPERATIONS MANAGEMENT. Seventh edition. Nigel Slack. Alistair Brandon-
Jones. Robert Johnston. PEARSON. Harlow, England • London • New York ...
OPERATIONS MANAGEMENT Seventh edition
Nigel Slack Alistair Brandon-Jones Robert Johnston
PEARSON Harlow, England • London • New York • Boston • San Francisco • Toronto • Sydney • Auckland • Singapore • Hong Kong Tokyo • Seoul < Taipei • New Delhi • Cape Town • Sao Paulo • Mexico City • Madrid • Amsterdam • Munich • Paris • Milan
Guide to 'operations in practice', examples, short cases and case studies
xii
Making the most of this book and MyOMLab Preface
xvi v
xx
To the Instructor... To the Student...
xxii .
xxiii
Ten steps to getting a better grade
Why is flexibility important? Why is cost important? Trade-offs between performance objectives
52 55 60
Summary answers to key questions Case study: Operations objectives at the Penang Mutiara Problems and applications Selected further reading Useful websites
62 64 65 66 67
in operations management
xxiv
About the authors
xxv
Chapter 3 Operationsjtrategy
68
Acknowledgements
xxvi
Introduction
68
INTRODUCTION Chapter 1 Operations management
3 4
Introduction
4
What is operations management? Operations management is important in all types of organization The input-transformation-output process The process hierarchy Operations processes have different characteristics What do operations managers do?
6 8 13 18 23 .26
Summary answers to key questions 30 Case study: Design house partnerships at Concept Design Services 31 Problems and applications 34 Selected further reading 34 Useful websites 35
Chapter 2 Operations performance
36
Introduction
36
Operations performance is vital for any organization Why is quality important? Why is speed important? Why is dependability important?
38 46 47 49
^"\
What is strategy and what is operations strategy? The 'top-down' and 'bottom-up' perspectives The market requirements and operations resources perspectives How can an operations strategy be put together? Summary answers to key questions Case study: Long Ridge Gliding Club Problems and applications Selected further reading Useful websites
70 73 77 86 89 91 92 93 93
Part Two DESIGN Chapter 4 process design Introduction What is process design? What objectives should process design have? Process types - the volume-variety effect on process design Detailed process design Summary answers to key questions Case study: The Action Response Applications Processing Unit (ARAPU) Problems and applications Selected further reading Useful websites
95
96 96 — 97 98 101 109 120 121 123 124 124
VII
Chapter 8
Chapter 5 Innovation a n d design in services and products
Process technology
223
125
Introduction
223
Introduction
125
How does innovation impact on design? Why is good design so important? The stages of design - from concept to specification What are the benefits of interactive design?
127 130
Operations management and process technology What do operations managers need to know about process technology? How are process technologies evaluated? How are process technologies implemented?
225 237 242
147
Summary answers to key questions Case study: Rochem Ltd
246 247
148
Problems and applications Selected further reading Useful websites
249 249 250
Chapter 9 People, j o b s a n d organization
251 251
131 141
Summary answers to key questions Case study: Chatsworth - the adventure playground decision Problems and applications Selected further reading Useful websites
-
150 150 151
•
225
Chapter 6 Supply n e t w o r k design
152
Introduction
Introduction
152
The supply network perspective Configuring the supply network Where should an operation be located? libng-term capacity management Break-even analysis of capacity expansion
153 155 160 168 174
People in operations Human resource strategy Organization design Job design Allocate work time
253 253 256 259 271
Summary answers to key questions Case study: Disneyland Resort Paris (abridged)
175 176
Problems and applications Selected further reading Useful websites
180 182 182
Summary answers to key questions Case study: Service Adhesives try again Problems and applications Selected further reading
273 21A 276 277
Useful websites
277
Supplement to Chapter 9 Work study
279
'
Supplement to Chapter 6 Forecasting
183
Introduction
183
Forecasting - knowing the options In essence forecasting is simple Approaches to forecasting Selected further reading
183 184 185 190
Chapter 7 Layout and flow
191
Introduction
191
What is layout? 193 The basic layout types 193 What type of layout should an operation choose? 200 How should each basic layout type be designed in detail? 204 Summary answers to key questions Case study: North West Constructive Bank (abridged)
217 218
Problems and applications Selected further reading Useful websites ,
220 222 222
VIII
-
—__^^
Introduction
279
Method study in job design Work measurement in job design
279 282
Part Three DELIVER - P L A N N I N G A N D C O N T R O L L I N G OPERATIONS
287
Chapter 10 The nature o f p l a n n i n g a n d c o n t r o l
288
Introduction
288
What is planning and control? The effect of supply and demand on planning and control Planning and control activities Controlling operations is not always routine
290 293 299 314
Summary answers to key questions
316
Case study: subText Studios, Singapore (abridged) Problems and applications Selected further reading Useful websites "
317 320 321 321
Chapter 11 Capacity management
322
Introduction
322
What is capacity management? How is capacity measured? Coping with demand fluctuation How can operations plan their capacity level? How is capacity planning a queuing problem?
324 326 334 343 348
Summary answers to key questions Case study: Blackberry Hill Farm Problems and applications Selected further reading Useful websites
353 354 358 360 360
Supplement to Chapter 11 Analytical Queuing Models
361
Introduction
361
Notation Variability Incorporating Little's law Types of queuing system
361 361 363 363
Chapter 12 Inventory management
368
Introduction
368
What is inventory? Why should there be any inventory? How much to order - the volume decision When to place an order - the timing decision How can inventory be controlled?
370 372 376 388 392
Summary answers to key questions Case study: supplies4medics.com Problems and applications Selected further reading Useful websites
398 400 401 402 402
Chapter 13 Supply chain management Introduction
404 „
What is supply chain management? The activities of supply chain management Single-and multi-sourcing
404 406 409 413
Relationships between operations in a supply chain How do supply chains behave in practice? How can supply chains be improved?
419 424 426
Summary answers to key questions Case study: Supplying fast fashion Problems and applications Selected further reading Useful websites
433 434 437 438 438
Chapter 14 Enterprise resource planning (ERP)
439
Introduction
439
What is ERP? How did ERP develop? Implementation of ERP systems
440 441 449
Summary answers to key questions Case study: Psycho Sports Ltd Problems and applications Selected further reading Useful websites
451 452 454 455 455
Supplement to Chapter 14 Materials requirements planning (MRP)
456
Introduction
456
Master production schedule The bill of materials (BOM) Inventory records The MRP netting process MRP capacity checks
456 458 459 459 461
Summary
463
Chapter 15 Lean synchronization
464
Introduction
464
What is lean synchronization? How does lean synchronization eliminate waste? Lean synchronization applied throughout the supply network Lean synchronization compared with other approaches
465
Summary answers to key questions Case study: The National Tax Service (NTS) Problems and applications Selected further reading Useful websites
471 484 486 489 490 492 493 494
IX
Chapter 16 Project management
495
Introduction
495
What is project management? How are projects planned and controlled? What is network planning?
497 500 514
Summary answers to key questions Case study: United Photonics Malaysia Sdn Bhd Problems and applications Selected further reading Useful websites
526 527 531 532 533
The key elements of operations improvement The broad approaches to managing improvement What techniques can be used for improvement? Summary answers to key questions Case study: GCR Insurance Problems and applications Selected further reading Useful websites
584 588 598 603 605 608 609 609
Chapter 19 Risk management
6io
Introduction
610
Chapter 17 Quality management
534
Introduction
534
612
536 540 541 541 548
613 624
Statistical process control (SPC)
What is risk management? Assessing the potential causes of and risks from failure , Preventi ng fai I u re How can operations mitigate the effects of failure? 556 How can operations recover from the effects of failure? 557 559 Summary answers to key questions 560 Case study: Slagelse Industrial 560 Services (SIS) Problems and applications Selected further reading Useful websites 562
Introduction
562
Control charts Variation in process quality Control charts for attributes Control chart for variables Process control, learning and knowledge Summary Selected further reading Useful websites
562 563 568 569 573 574 574 574
What is quality and why is it so important? How can quality problems be diagnosed? Conformance to specification Achieving conformance to specification Total quality management (TQM) Summary answers to key questions Case study: Turnround at the Preston plant Problems and applications Selected further reading Useful websites
Supplement to Chapter 17
Part Four IMPROVEMENT
577
Chapter 18 Operations improvement
578
Introduction
578
Why is improvement so important in operations management?
580
631 632 635 636 638 638 639
Chapter 20 Organizing for improvement
640
Introduction
640
Why the improvement effort needs organizing Li n ki ng i m p rovem ents to strategy What information is needed for improvement? .What should be improvement priorities? How can organizational culture affect improvement? Key implementation issues Summary answers to key questions Case study: Re-inventing Singapore's libraries Problems and applications Selected further reading Useful websites
642 643 645 652 657. 659 664 666 667 668 668
Part Five CORPORATE SOCIAL RESPONSIBILITY
671
Chapter 21 Operations and corporate social responsibility (CSR)
672
Introduction
.
What is corporate social responsibility? The wider view of corporate social responsibility
672 674 679
How can operations managers analyse CSR issues?
686
Summary answers to key questions Case study: CSR as it is presented Problems and applications Selected further reading Useful websites
![[PDF] Operations Management (Irwin Operations ... - Google Sites](https://m.moam.info/img/260x300/pdf-operations-management-irwin-operations-google-_6477d7a7097c474b228c8702.jpg)