Oracle Mobile Communications Platform (MCP) maintains real-time
communication with field resources, enabling them to receive work orders,
complete the ...
ORACLE DAT A SHEET
Oracle Real-time Scheduler for Service Organizations ─ Mobile Communications Platform
.Oracle Mobile Communications Platform (MCP) maintains real-time communication with field resources, enabling them to receive work orders, complete the work and send status updates and order completion information back to the enterprise.
MANAGING SMART GRID TECHNOLOGY ELEMENTS
Facilitating “Anywhere, Anytime” Communication
KEY FEATURES
Once the Oracle Real-Time Scheduler completes the planning, scheduling and
•
Resources selected and scheduled upon required skill set and availability
dispatching tasks, the Oracle Mobile Communications Platform fulfills the next critical
•
Street level routing optimizes time and cost during planning phase
statuses and complete orders in real-time are essential requirements for service
•
Immediate adjustments in schedules for changes
•
Choice of cloud, on premise, or hybrid model KEY BENEFITS
•
Creates optimal schedules and routing
•
Matches skills, locations, timing, and cost goals
•
Increases percentage of work completed on initial call
•
Provides deployment options to reduce IT complexity, cost, and risk
•
Enhances operational efficiency and reduces cost vi embedded industry proven best practices
mandate – real-time communication. Enabling technicians to receive orders, update organizations today. Oracle Real-Time Scheduler incorporates best-practice workflows for technicians using a variety of mobile devices – laptop, tablet or handheld. Work that has been dispatched to the field personnel’s mobile data terminal (MDT) is automatically displayed in routeoptimum sequence. This allows technicians to focus their efforts on working orders rather than spending time analyzing and routing their work.
Figure 1. Mobile Device Screens
Order completion forms on the MDT are configured to display the necessary information needed by the technicians to successfully locate and complete the order. Providing secure asynchronous communications enhances the work process and allows
ORACLE DAT A SHEET
documentation of completed assignments. The order forms can also be configured to ensure required data is captured at the time of entry with data being verified against known tolerance levels to help eliminate data entry errors while the technician is still on site. Technicians can work in off-line mode, with updates being stored and forwarded when connectivity is either not possible or not desirable.
Duty of Care From both safety and productivity points of view, it is essential that technicians have connectivity to dispatchers and other workers. Through the “timed events” function, a field worker can notify the dispatcher when he is going off-line for a period, and if he does not check in after a specified number of minutes, the dispatcher receives an alert warning that the worker may need help. To alert others of a more immediate need for help, technicians also have access to a “panic button” to notify the dispatcher of emergencies. An internal email messaging system allows technicians and dispatchers to send messages among themselves. This allows a worker to send a time-stamped, audit-proof message to a dispatcher and to quickly get back to work, instead of “waiting in line” on the radio for their turn to communicate with the dispatch office.
Future-driven Functionality
Best practice workflows for technicians enhance operational efficiency and reduce cost
Secure asynchronous data flow to ensure efficient crew allocation and productivity
Persistent communication (“store and forward”) – re-authentication and synchronization resumes when connected
Disconnected capabilities to target out-of-range or rural territories
Location-based services (LBS) to capture Global Positioning System (GPS) data
Mobile mapping with driving directions
Digital content capture
Timed events
Panic button
The Right Technology for the Right Job
2 | ORACLE UTILITIES OPERATIONAL DEVICE MANAGEMENT
Support for Short Message Service (SMS) text-based work execution
Targeted field-ready device platforms – ruggedized, portable, task-appropriate, low cost
Support for communications across multiple high-speed networks
HTML, JavaScript, Cascading Style Sheet (CSS) technology to enable screen design
ORACLE DAT A SHEET
flexibility
Single point of administration for installation, configuration, and maintenance of all network devices
Real Results in Real Time
Faster emergency response with the nearest qualified personnel
More efficient use of personnel and their skill sets
Lower fuel costs, lower vehicle emissions and less vehicular wear and tear
Longer scheduling horizons that accommodate planned unavailability
CONTACT US
For more information about Oracle Utilities Operational Device Management, visit oracle.com/industries/utilities or call +1.800.275.4775 to speak to an Oracle representative.
CONNECT W ITH US
blogs.oracle.com/oracle facebook.com/oracle twitter.com/oracle oracle.com
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. ORS-MCP_2015.01
3 | ORACLE UTILITIES OPERATIONAL DEVICE MANAGEMENT
