2. Discussion Topics. • A little history… • Industry Business Drivers. • Oracle's
Application Strategy. – Complete. – Open. – Integrated ...
(name / title)
Oracle Utilities
Discussion Topics
• A little history… • Industry Business Drivers • Oracle’s Application Strategy – Complete – Open – Integrated
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A little history….
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Oracle’s Utility Global Business Unit • SPL – – – –
Started in 1979, developed Cordaptix in late 90s Acquired CES, Synergyn and Axiom Acquired by Oracle in 2007 Formation of Utilities Global Business Unit
• Lodestar – Started in 1978 – Acquired by Oracle in 2007 – Merged into Utilities Global Business Unit
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Products
• Customer Care and Billing • Network Management System • Work and Asset Management • Mobile Workforce Management
• • • • •
Meter Data Management Quotation Management Rate Management Billing Component Load Profiling and Settlement • Load Analysis • Portfolio Management
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Utilities Business Drivers Environmental Imperatives
Changing Business
Customer Expectations
Operational Issues
• Global warming / greenhouse gases • Grid efficiency • Demand response
• Aging workforce • Aging infrastructure • Deregulation and Mergers & Acquisitions
• Self service • Consumer energy management • Customer empowerment
• Integration of departmental silos • Business & IT complexity vs. controlling costs • Compliance and security
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Success in 2008 for Oracle Utilities Products
37 Utility Wins AEP Albuquerque-Bernalillo Water Ameren Aurora Bonneville Power CLP Power Hong Kong Cleveland Water Constellation Energy Denver Water Duke Energy Duquesne Edenor Energias de Portugal Greystone Power Hong Kong EMSD Italgas Lafayette Utilities (migration) MDU Middlesex Water MS Gas Old Dominion Electric Cooperative Raleigh, City of RWE UK (npower)
San Francisco Public Utilities SouthWest Water Suez Electrabel Netherlands SUI Northern Toronto Hydro Total Infrastructure Gaz France Transurban Vattenfall Poland Veolia Indianapolis Water Veolia Liuzhou Vodocanal St. Petersburg Washington Suburban San. Comm. Western Power Winnipeg, City of
30 Utility Go Lives Bermuda Electric BG&E Central Hudson Gas & Elec. Colorado Springs Utilities Consolidated Edison Duke Brasil EDF Energy UK Electric Authority of Cyprus Electricity Supply Board ENI Georgia Power Hampton Roads Sanitation Hawaiian Electric IES JEA LACSD Luminus Belgium Mighty River Mississippi Power Northern Ireland Electricity PEPCO PG&E POWEO Rappahannock Electric
Reliance Home Comfort SHECO Toronto Hydro United Illuminating Vattenfall Poland Veolia Moalajah
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67 New Applications Sold in FY08*
• • • • • • •
26 11 6 6 6 5 7
Customer Care & Billing Business Intelligence Meter Data Management Mobile Workforce Management Work & Asset Management Billing Component Other
8 * 01June07 - 31May08.
Oracle’s Application Strategy
Complete
Open
Integrated
Comprehensive Industry Portfolio
Standards-Based Architecture
Designed to Work Together
More Value Less Complexity
More Choice Less Risk
More Flexibility Less Cost
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Oracle’s Utility Application Strategy
Complete
Open
Integrated
Comprehensive Industry Portfolio
Standards-Based Architecture
Designed to Work Together
More Value Less Complexity
More Choice Less Risk
More Flexibility Less Cost
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MISSION CRITICAL Customers
Crews
Networks
Asset/Work
Market
Rating, Billing, Credits & Collections
Retail
Outage Mgmt
Maintenance
Supplier Contracts
Construction
Distribution Mgmt
Operational
Trouble
SCADA
Transactional
Maintenance
GIS
PRM
Construction
Planning & Operations Materials
Energy Trading/Risk Mgmt
ANALYTICS CRM
ERP
Operation
CORPORATE ADMINISTRATION Financials
Procurement
Facilities
Human Resources
Supply Chain
Planning
INFRASTRUCTURE Middleware
Integration, User Interaction, Business Process Design and Monitoring
Technology
Spatial, Database
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Complete Choices from Oracle Utilities A Single Business Issue…
…A Critical Business Process…
Oracle Utilities Customer Care and Billing
Oracle Utilities Customer Care and Billing
Oracle Utilities Meter Data Management
Oracle Utilities Network Management
Oracle Customer Self Service
CUSTOMERS Customer Customer Relations Relations
…or an Entire Enterprise Solution
Billing Billing
BUSINESS OPERATIONS
BUSINESS INTELLIGENCE Financial Financial Operational Operational Transactional Transactional
Metering Metering
Field Field Service Service
Assets Assets && Work Work
Projects Projects
Networks Networks
Supply Supply
CORPORATE ADMINSITRATION Financials Financials
Procurement Procurement
Facilities Facilities
Human Human Resources Resources
Supply Supply Chain Chain
Planning Planning
INFRASTRUCTURE Middleware Middleware
Integration, Monitoring Integration, User Interaction, Business Process Design and Monitoring
Technology Technology
Spatial, Spatial, Database
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Oracle’s Application Strategy
Complete
Open
Integrated
Comprehensive Industry Portfolio
Standards-Based Architecture
Designed to Work Together
More Value Less Complexity
More Choice Less Risk
More Flexibility Less Cost
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Systems Are More Than A Sum Of The Parts A system of systems…
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Open Standards Leadership Hot-Pluggable With Your Current Environment
Applications
Common Information Model
Middleware
Database
Infrastructure
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Open Standards Leadership Hot-Pluggable With Your Current Environment
Applications
Middleware
Database
• Reduces IT complexity • Easier to adopt innovations faster • Increases choice • Lowers costs • Protects your IT investments
Infrastructure
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Responding to Market Drivers 1. Configurable solutions for common industry segments 2. Pre-integrated solution for reduced project risk 3. Proven technology with scalability and performance 4. Flexible, converged and open infrastructure 5. Support for new industry initiatives (e.g. AMI, green energy) 6. Expand customer service interactions (e.g web, contact center, phone/PDAs, etc) 7. Improve response for new and evolving market regulations 8. Business processes support through configurable user interface 9. Reporting solutions addressing operational and enterprise reporting 10. Integration to support 3rd party applications Source: Gartner Group, Utilipoint, Energy Insights
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Oracle’s Application Strategy
Complete
Open
Integrated
Comprehensive Industry Portfolio
Standards-Based Architecture
Designed to Work Together
More Value Less Complexity
More Choice Less Risk
More Flexibility Less Cost
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Oracle Multi-product Utility Customers
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AIA Delivered
Direct Integrations Manage. Pre-built integrations to support data flows between systems
Process Integration Packs • Loosely coupled composite business processes
Foundation Packs • Comprehensive process composition framework
Direct Integrations
Process Integration Packs Optimize. Pre-built composite business processes across enterprise Applications
Foundation Packs Standardize. Common Object and Shared Service Library with supporting SOA programming model and best practice implementation methods
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Key Business Benefits of AIA
9Gain 9GainBusiness Businessand and IT ITEfficiencies Efficiencies
Process Integration Packs • Loosely coupled composite business process
Foundation Packs
Direct Integrations
9Increase 9Increase Competitive CompetitiveEdge Edge
• Comprehensive process composition framework
9Speed 9SpeedInnovation Innovation
Modernizing apps: Consolidating systems: Improving/Extending processes
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Oracle Utilities pre-packaged integration between the utilities, ERP, and CRM applications Legend
Mission Critical
Released
Back Office
Reference Application DB level integration
LPSS
Planned FY09
MDM
Future
QM
Not Applicable
MWM NMS WAM CC&B CC&B
WAM
NMS
MWM
QM
MDM
LPSS
EBS
PSFT
JDE
CSS
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Oracle’s Application Strategy
Complete
Open
Integrated
Comprehensive Industry Portfolio
Standards-Based Architecture
Designed to Work Together
More Value Less Complexity
More Choice Less Risk
More Flexibility Less Cost
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© 2008 Oracle Corporation – Proprietary and Confidential
