Paper: An Agile Planning & Control Framework for Customer-Order ...

 

$Q$JLOH3ODQQLQJ &RQWURO)UDPHZRUN IRU&XVWRPHU2UGHU'ULYHQ'LVFUHWH3DUWV 0DQXIDFWXULQJ(QYLURQPHQWV    0)YDQ$VVHQ $ 50DQDJHPHQW&RQVXOWDQWV /HYDQWVWUDDW&&+HQJHOR7KH1HWKHUODQGV PIYDQDVVHQ#ZEXWZHQWHQO  (:+DQV )DFXOW\RI0HFKDQLFDO(QJLQHHULQJ8QLYHUVLW\RI7ZHQWH 32%R[$((QVFKHGH7KH1HWKHUODQGV HZKDQV#ZEXWZHQWHQO  6/YDQGH9HOGH 5RWWHUGDP6FKRRORI0DQDJHPHQW(UDVPXV8QLYHUVLW\ 32%R['55RWWHUGDP7KH1HWKHUODQGV VYHOGH#IDFIENHXUQO 

  

$Q$JLOH3ODQQLQJ &RQWURO)UDPHZRUN IRU&XVWRPHU2UGHU'ULYHQ'LVFUHWH3DUWV 0DQXIDFWXULQJ(QYLURQPHQWV   

$EVWUDFW

$JLOH PDQXIDFWXULQJ KDV EHFRPH D PDMRU VWUDWHJ\ WR IDFH VWURQJHU FRPSHWLWLRQ WKH PDUNHWSXOODQGVKRUWHUSURGXFWOLIHF\FOHV7KHNH\ZRUGVLQWKLVVWUDWHJ\DUHDJLOLW\DQG WLPHFRPSUHVVLRQ³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





,QWURGXFWLRQ 6WURQJHU FRPSHWLWLRQ WKH PDUNHW SXOO DQG VKRUWHU SURGXFW OLIHF\FOHV IRUFH PDQXIDFWXULQJ RUJDQL]DWLRQV WR SXW FXVWRPHU VHUYLFH ILUVW DQG DV D UHVXOW WR FRQWLQXRXVO\LPSURYHWKHLUTXDOLW\DQGUHGXFHWKHLUOHDGWLPHV$JLOHPDQXIDFWXULQJKDV EHFRPH D PDMRU VWUDWHJ\ WR FRPSHWH DQG WR WU\ DQG DFKLHYH VXVWDLQDEOH FRPSHWLWLYH DGYDQWDJH LQ WRGD\ V PDUNHWSODFH 7KH NH\ ZRUGV LQ WKLV VWUDWHJ\ DUH DJLOLW\ DQG WLPH FRPSUHVVLRQ³WKH UHVXOW RI VSHHG DQG GH[WHULW\ $JLOLW\ PHDQV EHLQJ DEOH WR UHDFW TXLFNO\ DQG GH[WHURXVO\ WR FKDQJLQJ PDUNHWV DQG FXVWRPHU QHHGV WR SURGXFH KLJK TXDOLW\ SURGXFWV WR UHGXFH OHDG WLPHV DQG WR SURYLGH D VXSHULRU VHUYLFH 6SHHG DV D PHFKDQLVP WR DFKLHYH DJLOLW\ WKDW LV D VKRUW WLPHWRPDUNHW DQG VKRUW OHDGWLPHV KDV EHHQ ZLGHO\ UHFRJQL]HG DV WKH HTXLYDOHQW RI PRQH\ SURGXFWLYLW\ TXDOLW\ DQG HYHQ LQQRYDWLRQFI6WDON 7LPHFRPSUHVVLRQUHTXLUHVWKHVHDUFKLQJIRUZD\VWRFRPSUHVV WLPHLQDOOEXVLQHVVSURFHVVHVWKHUHE\UHYHDOLQJVRXUFHVRITXDOLW\SUREOHPVDQGZDVWHG HIIRUWV )L[LQJ WKHVH SUREOHPV GH[WHURXVO\ UHVXOWV LQ KLJKHU TXDOLW\ ORZHU ZRUNLQ SURFHVVOHVVZDVWHRIDOOVRUWVDQGWKXVORZHURSHUDWLQJFRVW$JLOHEDVHGPDQXIDFWXULQJ RUJDQL]DWLRQV LQFUHDVH SURGXFWLYLW\ JDLQ FXVWRPHU OR\DOW\ DQG FUHDWH D EDVLV WR RXWGR WKHLU FRPSHWLWRUV DQG PRUHRYHU REWDLQ IDYRUDEOH PDUNHW VKDUHV VHH IRU LQVWDQFH %ODFNEXUQ 6WDONDQG+RXW DQG6XUL  9HVH\   DUJXHV WKDW VSHHG LV EDVHG RQ WZR SUHPLVHV L  DQ RUJDQL]DWLRQDO HQYLURQPHQW ZKHUH FKDQJH DQG LQQRYDWLRQ FRPH QDWXUDOO\ DQG LL  WHFKQRORJ\ WKDW JLYHV HPSOR\HHV WKH PRVW FXUUHQW SURYHQ WRROV WR SHUIRUP WKHLU MREV 7KH ODWWHU DOVR LQFOXGHVERWKLQIRUPDWLRQDQGFRPPXQLFDWLRQWHFKQRORJ\$VPDWHULDOWUDYHOVQRIDVWHU WKDQ WKH LQIRUPDWLRQ QHHGHG WR SURGXFH WKH SURGXFW WKH VSHHG RI LQIRUPDWLRQ WKDW PXVW EH VKDUHG EHWZHHQ PDQXIDFWXULQJ DQG VXSSRUWLQJ GHSDUWPHQWV KDV EHFRPH LQFUHDVLQJO\LPSRUWDQWIRUWLPHFRPSUHVVLRQ&RPPXQLFDWLRQEDUULHUVDUHRIWHQFLWHGDV WKHFDXVHIRUODFNRILQWHJUDWLRQDPRQJIXQFWLRQDODUHDVZKLFKLVDPDMRUWKUHDWIRUWLPH FRPSUHVVLRQ :H VXEVFULEH WR WKHVH WZR SUHPLVHV EXW VWLSXODWH D WKLUG SUHPLVH D GHFHQWUDOL]HG PDQXIDFWXULQJ SODQQLQJ DQG FRQWURO IUDPHZRUN 6XFK D IUDPHZRUN HQDEOHV WZR QHFHVVLWLHVIRUWLPHFRPSUHVVLRQILUVWWKHHPSRZHUPHQWRIVKRSIORRU HPSOR\HHVWR WLPHO\UHVROYHGLVWXUEDQFHVDQGSUREOHPVLQWKHPDQXIDFWXULQJSURFHVVDWWKHWLPHDQG SODFH WKH\ DULVH LQ D IOH[LEOH IDVKLRQ DQG VHFRQG D VPRRWK IDVW DQG IOH[LEOH FRPPXQLFDWLRQEHWZHHQDQGZLWKLQSULPDU\DQGVXSSRUWLQJGHSDUWPHQWV





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l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lSIHO DQG 0LVVEDXHU   6XUL   DQG +RSS DQG 6SHDUPDQ   1RQHWKHOHVVLWFDQQRWEHGHQLHGWKDWWKHLQWURGXFWLRQRIDQ(53V\VWHPXVXDOO\OHDGV WR OHDGWLPH UHGXFWLRQ D VXUYH\ E\ 0RUHW (UQVW