I first visited Dr Blakely in Guildford and later transferred to her new Weybridge clinic. I am always greeted in a chee
PATIENT SATISFACTION SURVEY We are delighted to share with you the results of our patient satisfaction survey conducted in November 2016 and completed by 101 participants. This anonymous survey was conducted independently by a third party.
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Handling Enquiries
100%
of patients rated their telephone experience as good or very good. As shown in the graph below, this is 14% better than the European benchmark.
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Very Good
Good
Light Light Touch Clinic Touch Clinic
Fair
Poor
Very Poor
Global BenchmarkBenchmark European
76% of web enquiries are responded to on the same day. This is 5% above the European benchmark
Clinic Experience Our survey results revealed that 85% of patients were seen within 10 minutes of arriving at the clinic. This is 22.5% above the European benchmark! 97% rated their introduction at the clinic as good or very good
95% rated their overall clinic experience as good or very good
Consultations & Treatments
77.50% rated their practitioner's listening skills as very good. This is 8% better than the industry benchmark. Here is some of our patient feedback:
99%
• "They spend lots of time and listen carefully to what I want"
of patients said their practitioner listened well or very well
• "Excellent care and attention. They really give a lot of time and find out exactly what you need"
100%
rated the time spent with their practitioner as good or very good
Around 99% of patients who completed the survey thought that the explanations offered by our practitioners were good or very good. As illustrated in the graph below, this puts Light Touch Clinic above the European benchmark. Very Poor
Light Touch Clinic European Benchmark
Poor
Fair
Good
Very Good
0
10
20
30
40
Global Benchmark
50 Light Touch Clinic
60
70
80
90
FEEDBACK FROM OUR PATIENTS I first visited Dr Blakely in Guildford and later transferred to her new Weybridge clinic. I am always greeted in a cheerful manner and made to feel at ease. Dr Blakely and her team of staff are brilliant. At each consultation I am listened to and following assessment, the treatment deemed appropiate is discussed fully, agreed and undertaken - the results are natural. The clinic and all the staff that I have encountered are extremely professional and well informed. They spend lots of time and listen carefully to what I want and I would trust their practice completely. I came into the clinic with absolutely no self-esteem, sad and upset. I would not have believed that a few hours later I would be leaving the clinic not only feeling happy about myself once again but also relieved that someone had listened to me and then offered me various options with no pressure whatsoever. Excellent care and attention and they really give a lot of time and find out what you need. They don't push any treatments. They are good at listening and the aftercare is excellent. I would recommend them without hesitation.
Light Touch Clinic 52 Church Street Weybridge Surrey KT13 8DS T 01932 849552 E
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