bills. Payments made by Co-op customers through these outlets do not post
instantly to ... or close to the bill's due date. ... Keep your blinds, shades, and
curtains.
Paying Your NOVEC Bill at Retail Stores May Cause Problems Customers should know that these payments are not posted instantly and late fees may apply.
S
ome customers are paying their monthly NOVEC bill at retail stores, such as WalMart and Bloom. NOVEC does not have arrangements with any retail store for payment of bills. Payments made by Co-op customers through these outlets do not post instantly to customers’ accounts.
It may be several days before NOVEC receives the payments. The delay may result in a late fee for customers who pay on or close to the bill’s due date. NOVEC offers several easy bill-paying methods. Customers can learn more about these payment options by visiting www.novec.com and clicking on “Billing and Payment Options” or by calling the Customer Service Center at 703-335-0500 or 1-888-335-0500.
NOVEC’s Problem Resolution Procedure The Cooperative exists to serve its customers, and its policies are designed to provide the best service to the most customers at the least practical cost. An inquiry and problem resolution procedure has been established by NOVEC to handle various situations. NOVEC employees involved in the procedure are available from 8:15 a.m. to 5 p.m., Monday through Friday. In addition, many questions may be answered by calling the Customer Service Center at 703-335-0500 or 1-888-335-0500, Monday through Friday from 7 a.m. to 7 p.m.
Notice to Customers of NOVEC Northern Virginia Electric Cooperative intends to file a general rate application with the State Corporation Commission of Virginia on or after July 6, 2010. This application may request changes in the level of rates and the terms and conditions of service. Further notice of this filing will be given pursuant to an order of the State Corporation Commission following the filing of the application.
NOVEC is regulated by the State Corporation Commission. The SCC approves rates, fees and all terms and conditions of service of the Cooperative. Customers may contact the SCC in the following ways: Mail: VA SCC, P.O. Box 1197, Richmond, VA 23218 Phone: 1-800-552-7945 or 1-804-371-9967 Fax: 1-804-371-9350 Web: www.state.va.us/scc
Tips to Stay Cool, Save Money
Install Ceiling Fans. A ceiling fan
Maintain Air Filters and HVAC Equipment. Replace or clean filters monthly and have the air conditioner unit serviced annually, to ensure the most efficient operation.
can make a room feel 6 or 7 degrees cooler while using less energy than a 100-watt light bulb.
Turn up the Thermostat. Setting the air conditioner at 78
Go Oven-less. When preparing small portions of food use the
instead of 72 can save 6 to 18 percent on your cooling bill.
Close the Curtains. Keep your blinds, shades, and curtains closed during the day to block the heat of direct sunlight. Stop Cool Air from Escaping. Add weather-stripping around doors and windows and caulk the cracks to keep cool air in and hot air out.
Properly Insulate the Attic. Install insulation to lower cooling costs. On warm days, attic temperatures can reach 140 or hotter.
Plant Trees or Shrubs for Shade. Properly placed trees around the house can save between $100 and $250 annually.
microwave, toaster or counter-top grill, all of which use less energy than a full-sized oven.
Unplug Electronics and Appliances. Use power strips to turn everything off with one flip of a switch. Leaving a computer on can cost about 21 cents per day, or $75 per year. Replace Incandescent Bulbs with Compact Fluorescents. Lighting makes up about 10 percent of home energy costs, and CFLs can save up to 75 percent of that energy. They also last longer, saving money on replacements. For more information visit www.energysavers.gov, or www.novec.com.
Office Closing Memorial Day ~ Monday, May 31, 2010 To report power outages, call NOVEC 24 hours a day, seven days a week, even on holidays, at 703-335-0500 or toll-free 1-888-335-0500.
Herbicide Application in Fairfax County
H
John Clagett of Purcellville, Va., was the winner of NOVEC’s quarterly new customer survey drawing. He received a $25 Lowe’s gift card.
erbicide application in NOVEC right-of-way areas is underway in the Clifton, Popes Head, Fairfax Station, and Centreville areas of Fairfax County and will continue through early October. Customers may see our licensed applicator — Osmose Utilities Services, Inc. — using a backpack sprayer to apply herbicides. NOVEC’s herbicide applications are targeted, low-volume foliar applications used to eliminate undesirable brush species and vegetation within and along overhead right-of-way easements. Herbicides may be applied beneath overhead utility lines on or near customers’ property. However, all efforts are taken to avoid herbicides being inadvertently sprayed on lawns, gardens, pastures, or landscaped areas. NOVEC has successfully used foliar herbicides for more than 15 years to safely reduce undesirable woody undergrowth and encourage naturally low-growing grasses and wildflowers. The results are improved right-of-way access for repair crews, reduced tree trimming expenses, a more aesthetically pleasing right-of-way corridor, and enhanced wildlife habitat. For more information, call 703-335-0500, 1-888-335-0500 ext. 1633 or 1661 or send e-mail to
[email protected].
