New user interface for Assyst Point of Sale, Assyst Home Medical Equipment and
Assyst Rx-A. Our Assyst POS and HME products now feature a new user.
TELUS Health Pharmacy team eNewsletter Introducing our TELUS Health Pharmacy newsletter! We are eager to share information with our customers and start a here conversation about upcoming developments, applications, news and events. We hope this newsletter will become a resource you can consult, time this and page again, to find out what is happening, and to provide links and additional information that are timely, relevant and video interesting to pharmacy professionals. In addition, our
website
is constantly updated with new content
and remains your best source of up-to-the-minute news and online form information. here This newsletter is available in two formats, email and fax. If you wish to receive the email format, please visit
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to subscribe.
We hope you find this newsletter useful and valuable in your pracvideo tice.
Enjoy! The TELUS Health Pharmacy team
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New user interface New user interface for Assyst Point of Sale, Assyst Home Medical Equipment and Assyst Rx-A. Our Assyst POS and HME products now feature a new user
Sorting, re-sequencing, navigation and access functions
interface designed to add value for our customers and make
have also been enhanced in this new interface.
certain interactions more user-friendly.
Specific upgrades include:
What’s new? A more visual approach to the application and more appealing, consistent and obvious identification of its features, which will be very helpful to new users; The Ribbon bar at the top of the screen provides more logical access to all functions; The Panel (at the left of the screen), allows users to gather and display notes, attachments, reminders and other
The ability to sort product by clicking column headings, most notably in lookups and quick maintenance. New controls and tools to simplify the creation and enhancement of functionality. More effective use of screen real estate. A very similar update will soon be performed on Assyst RX-A to ensure our products are aligned from a user experience perspective.
relevant information in one place, regardless of the specific function being used; The Function tabs at the bottom of the application window allow users to open multiple functions at any given time under a single instance/license. The new numbered tabs can be accessed by using the Alt key along with the corresponding number; Consistent icons and keystrokes for similar functions
To obtain more information on Assyst Point of Sale, Assyst Home Medical Equipment or Assyst Rx-A or see a demo, please click
here this page video
throughout the application. website online form
Latest version of Assyst Rx-F now available in Ontario The new version of Assyst Rx-F, which integrates TELUS Health’s signature decision drug advisor Rx Vigilance, is now available to Ontario customers. This important application provides healthcare professionals
It also generates hundreds of patient information documents that
with on-demand access to relevant, up-to-date clinical and
pharmacists can access and print to encourage proper use of
pharmaceutical information. Rx Vigilance supports pharmacists
medication, share preventative measures pertaining to a specific
in delivering value-added care to patients, creating a more
disease, as well as offer other recommendations for achieving
tailored and professional service and enhancing the customer
optimal health.
experience. By analyzing a patient medication profile automatically or on demand, Rx Vigilance can detect any potential problems related to specific medical conditions or drug therapy, warning pharmacists for precautions or contraindications to consider.
The full list of Rx Vigilance’s benefits can be accessed
To obtain more information on Rx Vigilance, see a demo or thisplace page an online order, please click
here
this page video
Events
website
online form Fall is a busy time for trade shows and customer events, and this year was no exception! This year again, TELUS Heath was present at the
TELUS Pharma Space and Rx Vigilance all interconnect,
Association québécoise des pharmaciens propriétaires
saving you time and providing you with added value.
Conference in Quebec City on November 16 and 17. We truly enjoyed all the pharmacists visits and questions at our booth. This was a unique opportunity to see and test our solutions and see how Assyst Point of Sale,
here
We hope to see you again next time!
video website online form
Our customers in the news Brunet launches enhanced My Family functionality on its customer portal. For Brunet customers using the customer portal on brunet.ca,
Perform automatic prescription renewals;
TELUS Pharma Space has added a family application which enables customers to designate a caregiver (family member or other) and provide that person with secure access to their
Consult a loved one’s medication history for better monitoring of adherence to treatment; and
personal health accounts. This application can become a powerful tool not only for families but also for authorized longterm care facility managers and other healthcare providers. Thus, the new My Family health management application has become even more powerful. It now enables all users to: Obtain anywhere, anytime views of the online health records and drug profiles of loved ones, children, parents and other authorized family members, in real time;
Consult a series of photos that enable the rapid identification of drugs. This family application within TELUS Pharma Space is another example of how TELUS supports its pharmacy customers in their efforts to respond to consumer demand and deliver top-notch service, quality and care to their patients – even when they are not physically in the store. For more information, click
here
to see the recent news
release. this page
New TELUSHealth.com now easier to navigate for pharmacists video
website
online form
Last September, the new TELUSHealth.com website was launched with great success. One of the objectives of this new website was to provide
1. From the Solutions for Pharmacists page, click on the
information specifically adapted to pharmacists in an accessible,
user-friendly manner. The site also aimed to provide more streamlined access to our customer service and technical support desks. One section has been designed specifically for pharmacists: www.telushealth.com/pharmacists Within this section, you will find quick links towards pages where you can place online orders, sign up for training sessions and obtain documents on our claim management solution, as well as find all relevant information on our pharmacy management solutions. For example, to order labels, just follow this simple procedure:
shopping cart icon (order online)
2. Select the « Labels » category 3. A selection window will appear. Choose your desired logo
as well as the label type and quantity
4. Close the window by clicking on the small X on the top
right side
5. Go to Step 2 to verify your order 6. Go to Step 3 to enter your contact information 7. That’s it! You will receive a confirmation email and your
order will be delivered within 2-5 business days
Click
here
to begin your journey.
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Giving priority to our customers In late 2011 we introduced an extensive internal program called “Pharmacy First”, whose overall aim was improving customer satisfaction across the board. The program’s core is driven by the Pharmacy Immersion
our collective group to improve on our customer experience.
program, where each TELUS Health Pharmacy team member
Moreover, positive results are emerging from our customer
performs one external “shadowing” visit to a Pharmacy each
service surveys, which we continue to monitor to identify and
year, as well as one shadow session within groups who directly
address key opportunities.
support pharmacies. These observation sessions drive learning and generate useful feedback to improve our service offer to our pharmacy clients. Our initial results are encouraging: team members are more
We look forward to celebrating many major milestones in our ability to deliver an outstanding customer experience! To reach our customer support desk, please click
engaged and are driving innovative ideas and feedback to allow
here this page video
Training
here website this page
At TELUS Health, we’re constantly striving to offer extensive and flexible training opportunities that are carefully tailored to the needs of video busy health professionals. Soon, you will be able to select training sessions offered in various formats (traditional and online technologies) which incorporate leading-edge instructional tools. Designing a training series that is more flexible, lively and exciting, while delivering our top-of-the-line, informative content – it’s quite a challenge, and we’re giving it our all!
1-800-363-9398 telushealth.com
online form
You can sign up for a training session on one of our solutions website (or register one of your employees) simply by completing this online form
