PMOS Questionnaire items Question Number Question Text Domain 1 ...
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PMOS Questionnaire items Question Number Question Text Domain 1 ...
Staff were always able to get advice from ... Staff were prompt in answering my buzzer Ward type and layout. 17 ... Staff/patients waited a long time for porters.
PMOS Questionnaire items Question Number
Question Text
Domain
1
I was always treated with dignity and respect
None
2
I knew who to go to if I needed to ask a question
Organisation and care planning
3
The drugs I have been prescribed were always available in hospital
Organisation and care planning
4
I got answers to all the questions I had about my care
Communication and teamworking
5
Staff were always able to get advice from other teams about my care if needed
Communication and teamworking
6
A doctor changed my plan of care and other staff didn’t know about it
Organisation and care planning
7
After a shift change staff did not appear to know important information about my care
Information flow
8
I knew what the different roles of the people caring for me were
Staff roles and responsibilities
9
On at least one occasion a member of staff was not able to use the necessary equipment
Staff training
10
My treatment/ procedure/ operation did not always happen on time
Delays
11
The following aspects of the ward made it difficult for staff to do their jobs: Position of nurses’ station
Ward type and layout
12
The following aspects of the ward made it difficult for staff to do their jobs: Lighting levels
Ward type and layout
13
The following aspects of the ward made it difficult for staff to do their jobs: Clutter & untidiness
Ward type and layout
14
The following aspects of the ward made it difficult for staff to do their jobs: Lack of
Ward type and layout
Space 15
I was on a ward that was not able to deal with my treatment needs
Ward type and layout
16
Staff were prompt in answering my buzzer
Ward type and layout
17
It was clear who was in charge of the staff
Staff roles and responsibilities
18
Sometimes there was no-one available to deal with aspects of my care
Communication and teamworking
19
On at least one occasion a member of staff was not able to carry out a task that they should have been able to do
Staff training
20
The following aspects of the ward made it uncomfortable for me: Noise levels
Ward type and layout
21
The following aspects of the ward made it uncomfortable for me: Lighting levels
Ward type and layout
22
The following aspects of the ward made it uncomfortable for me: Temperature
Ward type and layout
23
The following aspects of the ward made it uncomfortable for me: Poor cleanliness
Ward type and layout
24
The following aspects of the ward made it uncomfortable for me: Lack of space
Ward type and layout
25
The following aspects of the ward made it uncomfortable for me: Other
26
I felt that the attitude of staff towards me was poor
Communication and teamworking
27
I knew which consultant was in charge of my care
Staff roles and responsibilities
28
Staff always seemed to know what they were meant to be doing
Communication and teamworking
29
There were enough staff on the ward to get things done on time
Delays
30
Staff gave me different information about my care
Organisation and care planning
31
Staff/patients waited a long time for porters to arrive
Access to resources
32
Staff did not work together as a team here
Communication and teamworking
33
There was equipment that staff found difficult to use (e.g. monitoring equipment, beds, hoists)
Equipment (design and functioning)
34
I have needed treatment and there has been no-one available who was trained to do it
Organisation and care planning
35
Staff were kept waiting for my test results
Information flow
36
Nurses were always able to get help from other staff when they asked for it
Access to resources
37
Equipment needed for my care was always working properly
Equipment (design and functioning)
38
I always knew which nurse was responsible for my care
Staff roles and responsibilities
39
Equipment and supplies were not always available when needed (e.g. hoists, bed pans, drugs)
Access to resources
40
Staff always agreed about my treatment/care
Communication and teamworking
41
I always felt staff listened to me about my concerns
Communication and teamworking
42
Staff seemed to struggle to get help when they needed it
Access to resources
43
When staff talked about my care with others the information they shared was correct
Communication and teamworking
44
Information about me that my health care team needed was always available (e.g. drug charts, medical notes, test results)
