position description - Murray PHN

POSITION DESCRIPTION

Practices Improvement Coordinator Position number Classification Employment type Hours per week Location

31188 NC4 Continuing 19 Mildura

Primary purpose of this position The purpose of the Practices Improvement Coordinator is to improve the capacity of primary health services to deliver quality services. In consultation with the Executive Director Regional, the role will contribute to a whole-of-organisation approach to support primary health services, particularly focusing on quality improvement within General Practice. Key responsibilities • In alignment with Murray PHN priority areas, engage and collaborate with organisations to support and develop the current and future primary health workforce across the region. • Promote the integration of primary, community, and secondary healthcare sectors through an ongoing professional development program and workforce development initiatives. • The development of an ongoing calendar of professional development activities and events, in accordance with organisation goals and health professional needs across the rRegion. The role will require attendance at professional development activities and events which will occur outside normal business hours. • Professional development training opportunities which can be stored and accessed by health professionals within the Murray PHN catchment area. • Develop and foster opportunities to collaborate with other professional development providers in the region with the objective to provide an efficient, effective and integrated approach to health professional training and support mechanisms • Be well informed of workforce planning initiatives, strategy and information relative to the Region and support a whole-of-organisation understanding of issues impacting the current and future workforce. • Systematically evaluate, monitor and report upon the ongoing professional development participation characteristics and feedback of professional development initiatives, drawing upon organisational systems and capabilities. • Reinforce the clear association between identified health priorities for the region in alignment with Murray PHN priorities. Scope the professional development opportunities and workforce demands available within the region. • Collaborate with internal staff to support the communication of professional development programs across Murray PHN. Ensure integration within the information and communication systems of the organisation.

Practice Improvement Coordinator

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• Contribute to organisational performance management and quality improvement through the ongoing and systematic use of customer relationship information systems • Promote engagement with Murray PHN strategic activities by supporting organisations to participate in registration as stakeholders with Murray PHN. Other responsibilities • Actively participate in Murray PHN committees and working groups. • Work in accordance to and support Murray PHN strategic objectives as directed. • Work in a safe manner, adhering to all work health and safety (WH&S) requirements and report all hazards and incidents through the organisation’s WH&S processes. • Comply with organisational policies and procedures including the Code of Conduct and instrument of delegation. • Actively manage risks by complying with organisational policies and procedures and escalating risks for higher-level attention when required. Note: Some travel may be required as part of this role. Note: this position will require a current driver’s licence which must be provided prior to commencing employment.

Reporting relationships This position reports to the Executive Director Regional. Key requirements Murray PHN uses the Victorian Public Service Employment Capability Framework to assess roles and apply its classification structure. For more information on the framework and the “Levels” shown here, visit murrayphn.org.au/about/join-the-team and select click here to access the framework. Specialist expertise • A degree qualification in a health-related field and or more than two years’ experience in a similar role. Knowledge and skills (most at Level B and some at Level C) • Consultancy – Clarifies expectations of the roles, process and outcomes. Develops practical Solutions to problems. Provides advices in area of expertise. liaises regularly with clients and responds flexibly to client needs. • Organising and Planning skills – Identifies processes, tasks and resources required to achieve a goal. Identifies more and less critical activities and operates accordingly, reviewing and adjusting as required. Develops and implements systems and procedures to guide work and track progress. Recognises barriers and finds effective ways to deal with them. • Verbal communication - Confidently conveys ideas and information in a clear and interesting way. Understands and meets the needs of the target audience (the right information to the right people). Welcomes constructive feedback. Sees things from others point of views and confirms understanding • Problem solving skills – Seek all relevant information for problem solving and liaise with stakeholders. Analyses issues from different perspectives and draws sound inferences from information available. Identifies and proposes workable solutions to problems. Implements solutions, evaluates effectiveness and adjusts actions as required.


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Personal qualities • Creativity and Innovation - Draws on a range of information sources to identify new ways of doing things. Actively influences events and promotes ideas. Translates creative ideas into workplace improvements. Reflects on experience and is open to new ways to improve practice. • Resilience – Perseveres to achieve goals and copes effectively with setbacks. Remains calm and in control under pressure. Accepts constructive criticism in an objective manner, without becoming defensive. Background on Murray PHN

Murray PHN spans the northern region of Victoria. While the majority of the catchment area is located within the State of Victoria, it also includes the twin city of Albury/Wodonga. The estimated resident population is 565,000 people. It is estimated that the Murray PHN area includes: 715 General Practitioners 44 acute facilities 200+ pharmacies 150+ residential aged care facilities 9 Primary Care Partnerships 20 Local Government Authorities There are 31 PHNs (Primary Health Networks) across Australia. PHNs will work with the acute health care sector and other health service providers and communities to: To increase the efficiency and effectiveness of health services for patients, particularly those at risk of poor health outcomes, and


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To improve the coordination of care to ensure patients receive the right care in the right place at the right time. PHNs are not-for-profit organisations funded predominantly by the Australian Government. Further enquiries To find out more about this position, please direct your enquiries to Helen Hickson, Executive Director Regional t: 0428 535 287 or e: [email protected]


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