position description - Murray PHN

POSITION DESCRIPTION Integrated Care Support Position number Classification Employment type Hours per week Location

31205 NC2 Continuing 19 Shepparton

Primary purpose of this position The position of Integrated Care Support: HealthPathways provides support to the Murray HealthPathways team to ensure delivery of HealthPathways according to the project timeframes. Key responsibilities Supports the Clinical Editor and Integrated Care Consultant and other members of the team to gather non-clinical information from specialty departments and other health and community services that includes, but is not limited to: • How to refer • Outpatient assessment including forms, contact details, criteria, and any information required for accurate triage • Waiting times • Where diagnostic tests (i.e., laboratory or radiology) can be accessed, referral criteria, and forms. • Other health provider services, criteria, and access details including different modalities • Will need to work with GPs, allied health, specialists, regional and rural health staff • Provide administration and logistic support (including room bookings, catering and registrations) for programs and events which are organised and run by the Murray HealthPathways team • Ensures health services have appropriate access to HealthPathways either as an individual and/or at the organisational level. Provide general administrative assistance as necessary: • Takes minutes of Murray HealthPathways meetings including work groups • Prepares and distributes minutes of the meeting following approval, • Ensures timely payment of individuals participating in clinical work groups. • Collects and enters data to ensure monthly reports are accurate and timely, • Updates CRM systems to ensure key stakeholders details are correct. • Updates DOT at the end of each working day. Other responsibilities • Actively participate in Murray PHN committees and working groups. • Work in accordance to and support Murray PHN strategic objectives as directed.

Integrated Care Support

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• Work in a safe manner, adhering to all work health and safety (WH&S) requirements and report all hazards and incidents through the organisation’s WH&S processes. • Comply with organisational policies and procedures including the Code of Conduct and instrument of delegation. • Actively manage risks by complying with organisational policies and procedures and escalating risks for higher-level attention when required. Note: Some travel may be required as part of this role. Note: this position will require a current driver’s licence which must be provided prior to commencing employment.

Reporting relationships This position reports to the Executive Director Regional. Key requirements Murray PHN uses the Victorian Public Service Employment Capability Framework to assess roles and apply its classification structure. For more information on the framework and the “levels” shown here, visit murrayphn.org.au/about/join-the-team and select click here to access the framework. Specialist expertise • A certificate IV in office administration or business and/ or at least 2 years’ experience in a similar role of providing reception and administration services. • Experience in the health sector organisational and project management type skills will be valued Knowledge and skills (Some at Level A and most at Level B) • Verbal communication – Clearly explains information and listens to feedback. Speaks clearly, concisely and keeps people interested when speaking. Uses polite and considerate manner when dealing with others. • Written communication – Prepares briefs, letters, emails and reports using clear, concise and grammatically correct language. Ensures that written communications contain necessary information to achieve their purpose. Uses appropriate style and formats. • Organising and planning – Identifies processes, tasks and resources required to achieve a goal. Identifies more and less critical activities and operates accordingly, reviewing and adjusting as required. Develops and implements systems and procedures to guide work and track progress. Recognises barriers and finds effective ways to deal with them. • Service excellence – Constantly looks for continuous improvement opportunities and ways to innovate and encourage others to do the same. Takes responsibility for correcting problems promptly and without becoming defensive. Makes specific changes in work methods to improve outcomes, quality and timeliness of service. Monitors stakeholder’s satisfaction. Personal qualities • Customer focus – Listens to customers. Actively seeks to meet customer’s needs. Seeks ways to improve services. Committed to delivering high quality outcomes for customers. • Initiative and accountability – Proactive and self-starting. Seizes opportunities and acts upon them. Takes responsibility for own actions.

Background on Murray PHN


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Murray PHN spans the northern region of Victoria. While the majority of the catchment area is located within the State of Victoria, it also includes the twin city of Albury/Wodonga. The estimated resident population is 565,000 people. It is estimated that the Murray PHN area includes: • 715 General Practitioners • 44 acute facilities • 200+ pharmacies • 150+ residential aged care facilities • 9 Primary Care Partnerships • 20 Local Government Authorities There are 31 PHNs (Primary Health Networks) across Australia. PHNs will work with the acute health care sector and other health service providers and communities to: • To increase the efficiency and effectiveness of health services for patients, particularly those at risk of poor health outcomes, and • To improve the coordination of care to ensure patients receive the right care in the right place at the right time. PHNs are not-for-profit organisations funded predominantly by the Australian Government. Further enquiries To find out more about this position, please direct your enquiries to Faye Hosie, Executive Director Regional t: 03 03 5831 5399 or e: [email protected]


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