Positioning Guide: Cisco Unified Communications

50 users

200 users

Positioning Guide:

500 users

30.000 users

Cisco Unified Communications

Positioning Guide: Cisco Unified Communications A Unified Call Manager Solution can replace a traditional telephone system, offering telephone functionality throughout an entire organisation, whilst allowing easy integration of company-specific applications. For example, choosing a phone number from a document or number recognition of a caller through a customer databank, can contribute to increased productivity and customer satisfaction. This positioning guide outlines the various possibilities of the relevant Cisco solutions (Cisco Unified Communications Manager / Express / Business Edition and Cisco UC 500)

8

50 users

200 users

500 users

30.000 users

Phones MCS 7816

up to 500 phones

MCS 7825

up to 1,000 phones

MCS 7835

up to 2,500 phones

MCS 7845

up to 5,000 phones

Phones Business Edition MCS 7828 to 500 phones

Cisco Unified Communications Manager Express 2801

1861

up to 24 phones

up to 8 devices

2811

up to 36 phones

2821

up to 48 phones

2851

up to 96 phones

3825

up to 168 phones

3845

up to 240 phones

UC 500 8 - 48 phones

UC 500

UC Manager Express

UC Manager Business Edition

UC Manager

8 to 48, depending on the selected platform

Up to 240, depending on the choosen Cisco Router

Up to 500

Up to 30,000 per cluster

Complete UC solution for small organisations

Complete UC solution for small to medium organisations

Centrally controlled solution, external connection through SRST for small enterprises

Centralised - up to 100 locations can be clustered for large corporations

Platform

Device

Router

Server

Server

Redundancy

No

No

No

Yes

Protocols

SIP, SCCP, H323

SIP, SCCP, H323

SIP, SCCP, H323, MGCP

SIP, SCCP, H323, MGCP

Voicemail

Unity Express integrated

Optional Unity Express (as AIM or NM)

Unity Connection integrated

Optional Unity or Unity Connection

Users

Installation possibilities

Comstor Belgium Mechelen Campus Schaliënhoevedreef 20E BE - 2800 Mechelen

Positioning Guide: Cisco Unified Communications Unified Communications 500 For organisations with 8 to 48 employees the Cisco Unified Communications 500 series is a cost-effective, integrated Unified Communications solution. The systems consists of voice mail, an auto attendant, video support, VPN and wireless capabilities. Moreover, the system can be integrated with existing desktop systems such as a diary, e-mail and CRM software. The system offers corporate Unified Communications technology for small and medium businesses and can be adapted easily to meet changing business needs.

The basic system consists of the following components:

• • • • • •

The basic configuration of the Cisco UC500 consists of 8 switched Power over Ethernet connections (PoE), 4 FXS ports for connecting analogue devices with either 2 ISDN ports or 4 FXO ports. Moreover, it is possible to expand the system at a later time with a Voice Interface Card for additional analogue or ISDN ports. Voicemail functionality, audio connection for music on-hold music, an Ethernet uplink port for WAN and a console are all included. For connecting more than 8 devices, the basic configuration can be extended through an additional ethernet up-link by using 8 or 24 port Cisco UC Companion switches. The variance licensed for 8 or 16 users are desktop units. Which can optionally be incorporated into a 19“ racking system. The various licensed for 8 or 16 usrs are desktop units with can optionally include a built in Wireless LAN Access point or can be incorporated into a 19“ racking system.

Cisco Unity Express (voice mail and auto attendant) Eight Power over Ethernet ports integrated Expandable with the Cisco Catalyst 520 series switches Security, firewall and VPN functionality Optional WLAN GUI-based configuration assistant

Cisco Unified Communications Manager Express Cisco Unified Communications Manager Express and Cisco Unity Express deliver rich voice and unified communications capabilities on a Cisco integrated services router (ISR) platform. Data networking, video, wireless LAN, and security, including VPN and firewall, can be enabled on the same platform. Cisco Unified Communications Manager Express and Cisco Unity Express are well suited to businesses with 30 to 200 employees. Cisco ISRs are simple to deploy and manage, with high reliability to ensure continuous operation. The many features of Cisco Unified Communications Manager Express include:

Overview of Cisco models

• • • • • • •

3845

Paging Intercom Integration with Microsoft Dynamics CRM and Salesforce.com Resilience SIP line-side enhancements Integration with Cisco Unified Contact Center Express supporting up to 50 agents Extension Mobility within the site

3825

168

2851

96

2821

48

2811

36

2801 1861 UC500

For added resiliency, businesses can use the Hot Standby Routing Protocol (HSRP) between two different Cisco Unified Communications Manager Express routers or use Cisco Unified Survivable Remote Site Telephony (SRST) on one of the routers.

240

24 8 48 Maximum number of phones

Support of IP telephony

Cisco UC Manager Express supports between 8 and 240 IP Phones. Table 1 gives an overview of the number of IP phones that each router platform, running Cisco Unified Communications Manager Express, can support.

Manager Express can in most cases be reconfigured to become the gateway router for a Communications Manager solution through a simple firmware upgrade. Because of this flexible customisation the investment for successful companies which exceed their existing capacity can be preserved.

A secure investment with easy upgrade possibilities

Optional products: Cisco Unity Express

To maximise the level of re-usability during upgrade it is possible to migrate the Communications Manager Express to support a Cisco Unified Communications Manager, this is possible due to their shared foundations and operating systems. The Cisco Unified Communications

Technical details: ISR models

1861

2801

2811

2821

2851

3825 / 3845

Max. number of participants

8

24

36

48

96

168 / 240

Max. ISDN BRI

2

8

12

20

20

20 / 32

Max. ISDN PRI

–

-

2

4

6

12 / 16

ADSL optional

Yes

Yes

Yes

Yes

Yes

Yes

Firewall

Yes

Yes

Yes

Yes

Yes

Yes

Rack Mount

No

Yes

Yes

Yes

Yes

Yes


Cisco Unity Express can integrate voice mail and auto attendant services in a cost-effective manner with the Cisco Integrated Services Routers. This enables the reduction of operating costs and increases productivity within the company.

Additional uses for the Cisco Communications Manager Express

•

• • •

Integrating information systems such as, CRM or Microsoft Office (Cisco Unified CallConnector for Microsoft Dynamics CRM, Cisco Unified CallConnector for Salesforce.com, Cisco Unified CallConnector for Microsoft Office) Integrating voice and web functionality for interactive meetings and presentations (Cisco Unified MeetingPlace Express) Enabling video communications for the entire company (Cisco Unified Video Advantage) Integrating Wireless IP phones and Soft phones for PCs (Cisco IP Communicator)

Positioning Guide: Cisco Unified Communications Cisco Unified Communication Manager, Business Edition Cisco Unified Communications Manager, Business Edition is suitable for medium-sized companies with up to 500 employees and 20 remote sites. This solution integrates voice, video, mobility and messaging services through a single platform. Until recently a separate server was required for each application. Business Edition brings all these applications together on a single server. This provides significant cost savings for installation, support and maintenance of the system, thus substantially reducing the total cost of ownership. With the Cisco Unified Communications Manager Business Edition medium-sized companies can now easily and cost-effectively implement Enterprise phone communication systems and applications at headquarters and branches.

Cisco Unity Connection Release 2.0 is the voicemail software that is part of the Cisco Unified Communications Manager software.

The basic system consists of the following components:

• • • •

Cisco Unified Communications Manager Cisco Unity Connection Mobility Manager Cisco MCS Media Convergence Server 7828

The Cisco Unified Communications Manager increases the communication capabilities of packed oriented devices like IP phones, Voice-over-IP (VoIP) gateways and, interactive multimedia applications. Business Edition improves the productivity and mobility of employees through, “single number reach“ and a voice mail box, which filters and transmits messages intelligently to mobile employees through IP or mobile phones. Additionally Business Edition offers applications such as, a the Bulk Administration Tool, CDR Analysis (call data registration) and Reporting Tool, Real-Time Monitoring Tool and Cisco Unified Communications Manager Assistant. Cisco Unity Connection incorporates integrated messaging, voice recognition and automated call-routing into a single system. Messaging and voice components are linked to the data network in a transparent way, enabling any time any place access to calls and messages. These advanced communication services make use of the converged network. Voice mail messages can be viewed and heard from the E-mail inbox or through a proprietary Web browser. Advanced Automated Attendant functionalities make use of intelligent routing, allowing call screening by enabling messages to be heard as they are recorded.

Cisco Unified Communications Manager The Cisco Unified Communications Manager facilitates phone system functionality and supports PC applications (such as Cisco Unified CallConnector & Attendant Console), VoIP gateways, IP phones and multimedia applications within an enterprise office. Other services such as Unified Messaging, Multimedia Conferencing, Contact Center and interactive Auto Attendant are fully supported.

The product consists of a complete communications and service package, including the Cisco Unified Communications Manager Bulk Administration Tool, Cisco Communications Manager CDR (call data registration) Analysis and Reporting Tools, Cisco Unified Communication Manager Real-Time Monitoring Tools and the Cisco Unified Communications Manager Assistant application.

Features and benefits

Overview of Cisco models

• • MCS 7845

5.000

MCS 7835

2.500

MCS 7825 MCS 7816

1.000 500

MCS 7828 Business Edition 500 Maximum number of phones


•

Scalable and modular with fail over support A complete end-to-end Unified Communications solution providing holistic security and Quality of Service (Intelligent voice priority) Scalable up to 30,000 IP phones per cluster, enabling balanced load and redundancy

Positioning Guide: Cisco Unified Communications Overview of Unified Cisco IP phones To benefit from all the rich features that IP telephony has to offer, Cisco has developed a wide range of IP devices, including IP phones (desk phones), which can be used for business communication. In addition, Cisco offers the 7921G wireless (WLAN) Phone, the IP Communicator (soft phone) and the Unified Personal Communicator for the PC, analogue PC adaptors (ATA) and a video conferencing system. For each application within your organisation, Cisco offers the right IP-phone/device.

IP phone 7961G / 7961G-GE

phone

Additional options in addition to those of the 7960: -- Gigabit support (only GE version) -- High resolution black and white display -- Power over Ethernet -- Illuminated keypad

IP Phone 7960G -------

IP phone 7971G-GE

phone

Additional options in addition to those of the 7970: -- Gigabit support

IP phone 7906G / 7911G ------

phone

Graphic pixel display (192x64) 10/100 switch ports (7911) Illuminated Hold and Menu keys Four function keys and Scroll Toggle Bar Power over Ethernet

IP Phone 7921G Wireless

-------

Video

High resolution video images Advanced XML support Five keys to control the video function Integrated connection for external headset Integrated dual Ethernet switch ports Power over Ethernet based on standard

Wireless

-----

wireless 802.11b/g IP phone Large colour display Number display and voicemail messaging Standard features such as transfer, hold and conference -- Application key for Push To Talk through XML -- Handsfree calling and connectivity for external headset -- WLAN standards IEEE 802.11a, 802.11b and 802.11g

SCCP = Skinny Client Control Protocol, SIP = Session Initiation Protocol


Video Advantage

phone

Additional options in addition to those of the 7940: -- Gigabit support (only GE version) -- Graphic black and white high-resolution display -- Power over Ethernet -- Illuminated function keys

IP phone 7962 / 7965

Telefoon phone

Additional options in addition to those of the 7961G: -- Broadband audio (G722 codec) -- Gigabit support (only 7965) -- Colour (only 7965) (Electronic Hook Switch compatible)

IP phone 7940G -------

phone

Graphic black and white display 4 dynamic function keys 2 programmable function keys Integrated connection for external headset Integrated dual Ethernet switch port Cisco In-Line Power compatible

IP Conference Station 7937G The Cisco Unified IP Conference Station 7937G offers many improvements over the existing Cisco Unified IP Conference Station 7936. New features include: -- Superior wideband acoustics with the support of the G.722 wideband codec

phone

-- Support for IEEE Power over Ethernet (PoE) or the Cisco Power Cube 3 -- Expanded room coverage up to 30 feet by 40 feet with the optional external microphone kit -- Support for a third-party lapel microphone kit -- New larger backlit liquid crystal display

phone

Additional options in addition to those of the 7970: -- Gigabit support -- Broadband audio (G722 Codec)

IP video phone 7985

IP phone 7941G 7941G-GE

phone

-- 8 programmable keys -- Touch screen colour display with 320x234 pixels -- 5 dynamic function keys -- Advanced XML support -- Power over Ethernet support -- Integrated connection for external microphone and speakers

IP Phone 7975G

phone

Additional options in addition to those of the 7941G: -- Broadband audio (G722 codec) -- Gigabit support (only 7945) -- Colour (only 7945) (Electronic Hook Switch compatible)

phone

Graphic black and white display Four dynamic function keys Six programmable keys Integrated connection for external headset Integrated dual Ethernet switch port Power over Ethernet

IP Phone 7970G

IP phone 7942 / 7945

Video

-- 640x480 VGA sensor for better video quality -- Supports Cisco Unified IP phones and IP Communicator -- Camera on/off -- H.263 Video Codec - 128 Kbps to 1.5 Mbps bit rate -- USB 2.0 connector with 1.80 m cable -- Applicable to certain models: 794x, 796x, 797x, IP Communicator

Model

Program key

Display

Handsfree

Protocol

Switch ports

CP-7985G

1

Yes, Video

Yes

SCCP

10/100

CP-7975G

8

Yes, colour / touch screen

Yes

SCCP / SIP

10/100/1000

CP-7971G-GE

8


Yes

SCCP

10/100/1000

CP-7970G

8


Yes

SCCP / SIP

10/100

CP-7965G

6

Yes, colour

Yes

SCCP / SIP

10/100/1000

CP-7962G

6

Yes

Yes

SCCP / SIP

10/100

CP-7961G-GE

6

Yes

Yes

SCCP / SIP

10/100/1000

CP-7961G

6

Yes

Yes

SCCP / SIP

10/100

CP-7960G

6

Yes

Yes

SCCP / SIP

10/100

CP-7945G

2

Yes, colour

Yes

SCCP / SIP

10/100/1000

CP-7942G

2

Yes

Yes

SCCP / SIP

10/100

CP-7941G-GE

2

Yes

Yes

SCCP / SIP

10/100/1000

CP-7941G

2

Yes

Yes

SCCP / SIP

10/100

CP-7940G

2

Yes

Yes

SCCP / SIP

10/100

CP-7937

1

Yes

Yes

SCCP

CP-7931G

24

Yes

Yes

SCCP

CP-7914

14

Yes

-

SCCP

CP-7911G

1

Yes

monitor only

SCCP / SIP

10/100

CP-7906G

1

Yes

monitor only

SCCP / SIP

No

10/100 -

Warum Comstor Ihr Partner sein sollte. Why choose Comstor as a partner? Comstor UK, a division of Westcon Group Inc is the leading distributor of Cisco-focused Advanced Technology solutions in the UK, and has received the “Cisco Distribution Partner of the Year” award for the past 5 years.

for single sites through to multi-sites and multi-national projects. Comstor’s dedicated training business “OneTrain” offers a unique learning environment to achieve Cisco specialisations and career certification, with the best trainers and equipment in the industry.

Comstor provides the services, support programs, training, and tools needed to make our customers profitable and competitive. As one of the most successful and dynamic networking distributors, our extensive product knowledge of Cisco-centric end-to-end networks is complemented by best-in-class products for enhanced solutions.

If your customers need convergence, security or mobility solutions, but you don’t yet have the know-how or resources to support them, Comstor is your number one choice. We have created specific programmes that provide you with all the tools, support and guidance you need to succeed in each stage of the sales cycle.

Comstor’s in-depth technical knowledge provides expertise and experience to resellers at each stage of the sales process, including consultancy, design, implementation and support

Comstor Leistungen auf einen Blick:

Rely on Comstor

Collaboration

Become a Comstor partner and take advantage of our support and services. We want to make sure you make the most of what we have to offer, so take some time to see how every department at Comstor can support and help you grow your Cisco business.

Sales

Your Comstor Account Manager will be your primary point of contact throughout all your dealings with Comstor and Cisco, and will co-ordinate all your account activity. Your Account Manager can help you with all your Cisco business – every Account Manager holds Cisco accreditation and has exceptional knowledge of Cisco solutions, promotions, pricing and support.

Finance

Comstor provides financial resources to help you win and succeed with sales opportunities and keep your business going. We can provide credit lines through our local financing programmes, which help maximise your credit potential. These can be put in a place quickly with the objective of getting your credit line open without delay. Leasing to cover major purchases – Comstor has formed relationships with various leasing companies that specialise in networking equipment.

Logistics

At the heart of Comstor’s operations is the European Logistics Centre that underpins Comstor’s success. With an unrivalled stockholding, Comstor adds value with a range of services including configuration (over 30% of Cisco orders are configured), reserved and bonded stock, a high accuracy in call off orders, pre-config, bundling, drop shipments and project management.

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Comstor provides you with the highest levels of customer support through its Customer Services, Logistics and dedicated Account Management teams. If it seems that your company spends too much time on product pricing, product availability, product purchasing, product add-ons, product returns, product shipping instructions, and product tracking, Comstor is here to help. Through Compass, our e-commerce system, we can simplify product purchasing. In addition this is supported with a logistics operation that you can count on to deliver product when and where you need it.

Comstor Belgium Mechelen Campus Schaliënhoevedreef 20E BE – 2800 Mechelen | Tel: +32 (0)15 45 40 00 www.comstor.be

Professional Services

Comstor’s Professional Services team is responsible for additional solution provider services, including design, installation, consultation, network health checks, network audits and project management. The team is dedicated to the provision of quality services for solution providers and can act as an extra resource for your team, when and where you need it most. • • • • • • •

Full IP telephony solution planning, design and implementation VPN/security solutions Network health checks & audits Wireless surveys Routing/Switching solutions Pre-configuration and pre-stage Web/phone support

Marketing

In addition to providing you with the products and services you need, Comstor’s Marketing Team can help in honing your offering to convince your prospects that what you are selling is better than what your competitors have to offer. We can help you gain greater success with our experience of Cisco marketing and business development. Whether you need support with marketing campaigns, telemarketing, research, events, literature, our team are here to help. We can assist you in targeting specific vertical sectors and executing your marketing to produce the most effective return on investment, helping you to make the most of your resources and the Cisco funding you are entitled to.

Training and certification

Comstor’s award-winning training programs offer a complete set of pre-sales, sales and technical training courses that provide a comprehensive hands-on experience. Highly-skilled trainers educate reseller partners as well as their end-user customers about advanced technology solutions in a friendly, comfortable training environment. Knowledgeable specialty instructors with field sales and technical expertise TeleTrack web conferencing makes it easy to learn about Comstor’s latest products and technologies FutureTrack seminars provide FREE multi-vendor on-site training as well as live training and product demonstrations Coffee Club hosts informal group sessions at various locations.