Practice file answer key

Practice file answer key Working with words Exercise 1 1 a 5 e

2 g 6 b

3 d 7 h

4 c 8 f

Personal Assistant Sales Rep Financial Director Human Resources Team Leader Technician Receptionist

b 2

c 4

d 1

b 1

c 4

d 3

b 4 / 5 c 2

d 1

Exercise 2

1 2 3 4 5 6 7 8

This is Pietre. How do you do? And you. Do you know Franziska? It’s good to see you again. How are you? My name’s How do you do? nice to meet you. my name’s Nice to meet you Do you know How do you do Nice meeting you Have a good journey see you soon Bye

1 2 3 4 5 6

1 2 3 4 5 6 7 8 9 10

Exercise 1

Exercise 3

1 2 3 4 5 6 7 8

1 2 3 4 5 6

Is, isn’t Are, aren’t, ’re Is, is isn’t are Are, are Are, am Is, isn’t, ’s



my her Your his our their

1 2 3 4 5 6

produces employs doesn’t export sells don’t work have

Exercise 3 1 2 3 4 5 6

You do Do you We imports We import Nokia doesn’t works Nokia doesn’t work Yes, she do. Yes, she does. Yes, I work. Yes, I do. Max doesn’t develops software. Max doesn’t develop software. 7 Your company employs Does your company employ

is am are my Our are is is her your

Unit 3

Unit 2

Working with words

Working with words



Exercise 1

e 4 / 5

Do, export, do Do, work, do Does, sell, does Does, provide, doesn’t Do, employ, do Do, buy, don’t

Exercise 2

Exercise 3

Business communication

1 2 3 4 5 6 7 8 9

Exercise 1



Haruo Ogawa Japan Financial Director Japanese Isadora de Souza Brazilian Receptionist Brazil Jade Botha South Africa Team Leader South African

1 a 3 2 a 2 3 a 3

Exercise 1

Exercise 2

Exercise 3

1 2 3 4 5 6 7 8 9 10 11 12

Language at work



Exercise 2 1 2 3 4 5 6 7

Language at work

1 c 5 f

2 a 6 g

Exercise 1

3 d 7 e

4 b

Exercise 2



1 2 3 4 5 6 7

1 2 3 4 5

2 a 6 d

3 c 7 f

4 e

Exercise 2 1 2 3 4 5 6

Can you give me a special price I’m sorry, but we don’t Yes, we do. Can you confirm Can you give me Can you spell that?

Exercise 3 1 a

2 b

3 a

c, e b, k i, j d, l a, g f, h head office sales offices distribution centres factories technical centre

Exercise 3

Business communication 1 b 5 g

1 2 3 4 5 6

Exercise 2

recruitment real estate financial hospitality electronics software automobile

Exercise 1

Practice file answer key

Unit 1

4 b

1 2 3 4 5

factories technical centre sales offices head office distribution centres

Business communication Exercise 1

1 C 2 R 5 C 6 C

3 C 7 R

4 R 8 R

5 b

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Exercise 2 1 2 3 4 5

Is Galina there, please? Can I take a message? Can she call me back? Can I have a contact number? So that’s 0747 58360?

Exercise 3 1 2 3 4 5 6

Could I speak to I’m sorry but she’s Could I leave a message? Can she call me back Is that right? I’ll give her your message.

there are No, there aren’t Are there any No, there isn’t Are there any; Yes, there are Are there any Yes, there is.

2 a 6 b

3 a 7 b

4 b 8 b

Exercise 3 1 d 5 b

2 a 6 e

1 2 3 4 5 6



3 f

4 e

Unit 5

c 3

d 1

3 g 7 f

4 c

Insert, touch Switch on, enter Click on, connect Press

Exercise 1

e 2



1 2 3 4 5 6 7 8

an invoice delivery note hard copy CV business cards an order form receipt letters

Exercise 2



1 2 3 4 5 6

print send / forward open save forward / send receive

5 a

1 need 2 worry 3 explain 4 great 5 problem 6 call 7 can’t 8 didn’t 9 can Hidden message: don’t panic

Language at work

She always takes a break We’re rarely sick They never work seven days I usually take Friday off We sometimes finish work He’s often late for work 2 d

There are some problems with You need to explain the situation I’ll speak to That would be great We can’t You need to We did, but I’ll call I’ll explain for your help No problem

Exercise 2

never usually sometimes rarely always often

Working with words

Exercise 4 1 2 3 4

5d 6f 5d

Language at work

1 b

screen username and password button battery start menu b 4

1 2 3 4 5 6 7 8 9 10 11 12

That would be good. Sure. Yes, of course. Yes, please.

Exercise 3

Exercise 1

a 5

1 2 3 4

1 2 3 4 5 6

Working with words

Exercise 2

Exercise 1

Exercise 2

Unit 4

1 2 3 4 5

Business communication

Exercise 3



some any any a a some a a any some an

1 a 5 b

give me a hand don’t know how to trying to help me of course How do want a hand would be good help yes, please

Exercise 1

Exercise 2

Exercise 3

1 2 3 4 5 6 7 8 9 10

A 1c 2a 3b 4e B 1e 2a 3b 4c

Exercise 1

1 2 3 4 5 6 7 8 9 10 11

The verbs to cross out are: 1 attach 3 forward 2 open 4 print

Exercise 1

Exercise 2

Language at work 1 2 3 4 5 6 7

Exercise 3

Business communication

Exercise 1

6 c



1 2 3 4 5 6 7 8

was wasn’t was was was were were wasn’t

Exercise 2 1 2 3 4 5

Why weren’t they at the meeting? (c) Was it interesting? (a) Were there many questions? (e) When was your last business trip? (b) Who was at the meeting? (d)

Exercise 3

1 2 3 4 5 6 7 8 9 10 11 12 13

decided called emailed wasn’t didn’t contact tried received were offered booked confirmed was wanted

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1 2 3 4 5 6

Exercise 2

When did you start work? Where did she go on holiday? Why didn’t you email me? How did you contact her? Who did they speak to? Why didn’t we call him?

Unit 6

1 2 3 4 5

Exercise 1 1 2 3 4 5 6 7

courses Starter Main course Dessert Dish side salad order

Exercise 2 1 a 4 an 7 a

2 some 5 an 8 a

3 a 6 some

2 b

3 a

4 e

5 d

2 f

3 b

4 e

5 d

6 c

Business communication Exercise 1 1 2 3 4

Can I join you? Yes, of course. Is this you first time What do you think of it?

Exercise 2

Extra words to cross out are: 1 do 2 is 3 get 4 you’re 5 me 6 to (after nice)

Exercise 1

1 h 6 a

2 b 7 j

3 e 8 f

Exercise 3

went, a week ago gave, last Thursday left, two days ago met, yesterday saw, last night



1 2 3 4 5 6 7 8 9

on in front of on Next to past between above below on the right

Working with words

Working with words

Exercise 1

Exercise 1

1 b 5 c

2 a 6 c

3 b 7 c



1 2 3 4 5 6 7 8

4 c 8 b

Logistics Production Service Marketing Research Finance Human Technology

Exercise 1 1 g 5 d

2 b 6 e

3 f 7 c

4 a

Exercise 2 1 2 3 4

nice to meet you Did you find us OK Would you like a coffee let me show you round

Exercise 3 1 2 3 4 5 6

have an appointment with Can you sign here, please will be right with you Nice to see you again Would you like a coffee let me introduce you to

Exercise 1



1 2 3 4 5 6 7 8

next to between on in on the right on the left in front of behind



1 2 3 4 5 6 7 8

careful practical focused experienced energetic friendly patient imaginative

Exercise 2

Business communication

Language at work 4 g 5 c 9 d 10 i

Sales the stairs Marketing 2nd floor

Unit 8

Can I join you? I hear you work for KPMG. Can I get you something? What do you think of the exhibition? Please excuse me.

Language at work

1 2 3 4

Unit 7

Exercise 3 1 2 3 4 5



Exercise 2

Exercise 3 A 1 c B 1 a

Exercise 2

flew met spent had did didn’t see left came

Exercise 3

Working with words

1 2 3 4 5 6 7 8

Practice file answer key

Exercise 4

1 2 3 4 5

a qualification in doesn’t have any experience in good at has a lot of experience in isn’t very good

Business communication Exercise 1 1 c

2 e

3 a

4 f

5 b

6 d

Exercise 2 1 2 3 4 5

Can we arrange a meeting? is Thursday OK? sorry, I’m busy then. are you free on Friday? Is 11 a.m. OK?

Exercise 3

1 We need to meet about 2 Are you busy on 3 can’t meet 4 Wednesday OK 5 Wednesday’s good 6 What time are you free 7 is fine

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Exercise 2

Language at work



Exercise 1

1 is / ’s finishing 2 are / ’re contacting 3 is checking 4 am / ’m arranging 5 are not / aren’t inviting 6 are you planning

Exercise 2

a 3, 5, 6, 7

Where Zoran Where are Zoran … They’re do They’re doing … comming coming He not leading He isn’t leading … We training We’re training … Are they meet Are they meeting …

Unit 9

wide high low up-to-date fast friendly

Exercise 2 1 c

2 a

Exercise 1

3 b

4 b

5 a

Exercise 3



1 2 3 4 5 6

friendly delivery time expensive quality choice good

Business communication Exercise 1



1 2 3 4 5 6

compare similar difference advantage disadvantage prefer

Exercise 2 2 d 7 e

3 c 8 i

4 h 5 g 9 j 10 b

6 c



1 2 3 4 5 6

in a team solutions decisions problems meetings ideas

Exercise 2

1 2 3 4 5 6 7 8 9 10

attend difficult big find work develop good make solve final

Business communication Exercise 1

6 f

Language at work Exercise 1

more wider than higher more friendlier expensive easier better worse

Working with words

Exercise 1 1 2 3 4 5 6

1 2 3 4 5 6 7 8 9 10

Unit 10

Working with words

more cheap cheaper gooder better like than easyer easier that than more lower lower difficulter difficult worser worse

Exercise 3

b 1, 2, 4

Exercise 3 1 2 3 4 5 6

1 2 3 4 5 6 7 8

1 low – lower, fast – faster, cheap – cheaper 2 friendly – friendlier, easy – easier 3 expensive – more expensive, experienced – more experienced, difficult – more difficult



1 2 3 4 5

What do you think I think Yes, I agree Do you think my opinion

Exercise 2



1 2 3 4 5

I don’t agree What’s your opinion I’m not so sure I think we should That’s true

Exercise 3



1 2 3 4 5

Well I think … I’m not so sure. I disagree. In my opinion, … Yes, I agree.

Exercise 4



1 2 3 4 5

What do you think? That’s true. Do you think … I’m not so sure. In my opinion, …

Language at work Exercise 1

1 2 3 4 5 6 7 8 9 10

is she doing ’s finishing is leaving ’s taking Are you visiting ’m going ’re meeting ’re having Are you taking ’m still working

Exercise 2 1 P 5 F

2 P 6 F

Exercise 3

1 a 2 b 4 b 5 b

3 F 7 F

4 F 8 P

3 a 6 a

Unit 11 Working with words Exercise 1



1 2 3 4 5 6

terminal hand luggage business class check-in queues aisle seat

Exercise 2

1 2 3 4 5 6 7 8 9 10

terminals delays check-in passport control business class gate economy hand luggage cancelled bags

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1 2 3 4 5 6 7 8 9

Exercise 2



aisle gate check-in control economy queue bags terminal cancelled

1 d 5 c

2 b 6 g



3 h 7 f

4 a 8 e

1 e

2 c

3 b

4 a

1 2 3 4 5

5 d

1 2 3 4

Exercise 1 1 2 3 4 5

They’re going to visit their customers. I’m not going to ask Patrice to help. We’re going to take Tuesday off. It isn’t going to rain today. Are you going to discuss the contract at the meeting? 6 I’m going to see José at the conference. 1 d

2 c

3 b

4 a

5 f

6 e

Exercise 3 1 2 3 4 5 6 7 8

is going cancel is going to cancel Silvia going to Silvia is going to Marco are going Marco is going I’m going to not finish I’m not going to finish Are you visit Jess Are you going to visit Jess for to cancel to cancel to discussing to discuss going take going to take

Unit 12 Working with words Exercise 1

The words to cross out are: 1 public 2 annual 3 time 4 busy 5 annual 6 public

The situation is that The aim is to What’s the deadline why don’t we So to summarize

Exercise 2

Language at work

Exercise 2

reminder annual conference timetable tight busy schedules quiet period

1 the order completed completed the order 2 Yes, I done. Yes, I have. 3 haven’t hasn’t 4 Do they have Have they 5 I’ve work I’ve worked 6 took taken

Exercise 1

Do you have any vacancies? Does that include breakfast? Can I book a room? What time is breakfast served?

Exercise 3

1 2 3 4 5 6

Exercise 3

Business communication

Exercise 2 1 2 3 4

busy period deadline some time off public holiday long weekend annual leave

Exercise 3

Business communication Exercise 1

1 2 3 4 5 6

Practice file answer key

Exercise 3

We’ve already How much time do we need for Let’s I’m going to

Exercise 3

1 schedule 2 date 3 aim 4 don’t 5 plan 6 situation 7 need 8 everyone 9 summarize Hidden word = deadlines

Language at work Exercise 1



1 2 3 4 5 6 7

I’ve finished I haven’t called I’ve finalized I’ve booked I haven’t sent I’ve checked I haven’t cancelled

Exercise 2



1 2 3 4 5 6 7

have you sent haven’t ’ve posted has had haven’t spoken has broken down haven’t fixed

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