Product Update - American Dynamics

TAB Nu m b e r: TB-00193-00-100216 Intellex 4.3 Software Update 3 (build number 4.30.45.174) Date Issued: 25 February, 2010 Product

Model

Software

Intellex

IP, Ultra, DVMS, LT

v4.3

Is s u e This Software Update 3 (build number: 4.30.45.174) addresses a number of issues found in Intellex software version 4.3. •

Bosch IP Camera Support Update

•

VideoEdge IP Camera Support

•

Image shimmering on PAL cameras

•

Error Message ‘%d’ when Exporting to disc

Note: If you are using an Intellex IP running software version 4.3 you must first update the Ethernet drivers before installing the Intellex 4.3 Software Update 3. Refer to Technical Bulletin TB-00194-00100216 - NTLX IP Ethernet Update 4.3 for details before installing Software Update 3.

Bo s c h IP Cam e ra S u p p o rt Up d ate The Bosch IP Camera Handler has been updated to support the following models for PAL and NTSC;

Camera Handler

Firmware Version

NWC-0455-10P

3.52

NWC-0495-10P

3.52

NWC-0495-20P

3.52

NWD-495V03-10P

3.52

American Dynamics 6600 Congress Avenue • Boca Raton, FL 33487 USA Tele: 561 912 6000 • Fax: 561 912 6097 • www.americandynamics.net

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NWD-495V03-20P

3.52

VG4-500i-10P

VG4 Service Pack, Version 1.07

VG4-500i-20P

VG4 Service Pack, Version 1.07

VIP-X1 Encoder PAL

2.53

VIP-X1 Encoder NTSC

2.53

In addition to the above, PTZ support has also been added for the Bosch VG4-500i camera model range.

Vid e o Ed g e IP Ca m e ra S u p p o rt A new camera handler was created for the Intellex IP to support the following AD VideoEdge models for PAL and NTSC. VideoEdge Cameras

Firmware Version

ADCIPEBN

1.51

ADCIPEBPU

1.51

ADCIPEBPN

1.51

ADCIPEBPPU

1.51

ADCIPE3312ICN

1.51

ADCIPE3312ICPE

1.51

ADCIPE3712OCN

1.51

ADCIPE3712OCPE

1.51

These above models are fixed cameras and therefore there is no PTZ support or functionality.

Im a g e s h im m e rin g o n P AL c a m e ra s There is a known issue with shimmering images on PAL cameras. This issue would be seen when using PAL cameras, with an AC power supply and Line lock turned on. This issue is fixed by installing this Software Update.


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Erro r Me s s a g e ‘%d ’ whe n Exp o rtin g to dis c There is an intermittent issue when exporting to disc where the Intellex reports an ‘Error %d’ when exporting. This issue is resolved by installing this Software Update.

S o lu tio n To resolve these issues it will be necessary to update the Intellex 4.3 software by downloading and installing Software Update 3. Note: It is not possible to upgrade directly to the 4.3 Software Update 3 from Intellex software versions 4.1, 4.17, 4.20 or older. You must first upgrade your Intellex software to version 4.3.

Installing 4.3 Software Update 3 on Intellex DVMS, LT or Ultra Intellex 4.3 Software Update 3 will install directly on a DVMS, LT or Ultra which has the Intellex 4.3 release build or Software Update 2 installed.

Installing 4.3 Software Update 3 on Intellex IP Intellex 4.3 Software Update 3 will not install directly onto an Intellex IP which only has the release build of Intellex 4.3 installed (build number 4.30.33.146). To install the 4.3 Software Update 3 on an Intellex IP, you must first install Software Update 2. Visit http://www.americandynamics.net/support/downloads_20091019_Intellex_v43_Upgrade.aspx and follow the instructions to download and install the Software Update 2, build number 4.30.46.169.

P ro c e d u re To update an Intellex that is running software version 4.3 (Software Update 1 or Software Update 2) visit, http://americandynamics.net/support/downloads_20100301_Intellex_v43_Patch.aspx and follow the instructions to download and install the Software Update 3, build number 4.30.45.174.


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Co n tin u o u s Im p ro ve m e n t S ta te m e n t As with all processes defined by the American Dynamics Technical Services Group, this document is intended to be a work in progress. Further refinements and suggestions are welcome and should be sent in writing to the e-mail address listed below. Contact Address: [email protected] Initial publication 25 February 2010

Co n ta c t In fo rm a tio n If you have any questions regarding this bulletin, please contact American Dynamics Technical Services at: Toll Free

800-507-6268, Option 2

International

561-912-6259, Option 2

Fax

450-444-2029

Email

[email protected]

In Europe, contact Technical Services at: EMEA AD Technical Support

+800 CALLTYCO or +800-2255 8926

Direct

+31 475 352 722

Fax

+31 475 352 725

UK only

+44 (08701-238 787)

France only

+33 (04 72 79 14 83)

Spain only

+900 (10 19 45)

Email

[email protected]

Website

www.tycosafetyproducts-europe.com

Hours

09:00 – 18:00 CET

Information furnished by American Dynamics is believed to be accurate and reliable. However, no responsibility is assumed by American Dynamics for its use, nor any infringements of other rights of third parties which may result from its use. No license is granted by implications or otherwise under any patent rights of American Dynamics.


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