and software purchases from Xerox. ... of new Xerox equipment/solution .... are
trademarks of Xerox Corporation in the United States and/or other countries.
Professional Support Services Adding value to your business is our business Professional Support Services provides a wide range of services offerings designed to meet specific needs of customers who require maximum benefit from their hardware and software purchases from Xerox. While primarily fee-based, some of our services are provided at no additional cost to ensure you have a positive customer experience with your new solution. Our Services are grouped into five primary categories: Core Services
Solution Planning
Xerox delivers world-class hardware and software solutions. To enhance that technology, our North American front-line team of Professional Support Services analysts, consultants, and customer trainers have a wealth of knowledge and expertise to offer with our full range of Xerox Production and Office Systems. The Professional Support Services team is committed to delivering technical and operational support to our customers when analyzing needs, selecting and implementing solutions, and optimizing processes.
• Solution prototype development
Service
Delivered
Solution Planning
Prior to and immediately following your buying decision
Implementation Support
Color Services
After a Xerox solution is purchased; defined during the Solution Planning process During Implementation Support and throughout the life cycle of the system
Application Design and Development
During Implementation Support and throughout the life cycle of the system
Xerox Solution Optimization
Post-Implementation (and ongoing)
• Detail implementation planning • Workflow assessment
Application Design and Development Services • Design, develop, test, and deploy new and migrated document application
• Application definition and migration planning
• Variable Data Communications for Personalized and Transactional printing
Implementation and Support
• Professional PDF or PostScript conversion service
• Technical integration, training, and operation of new Xerox equipment/solution • Operator training • Network configuration • Loading print drivers and other client software • Initial application design, including Variable Imaging • Application testing of new workflow • Testing of end-to-end solutions including software, hardware and third-party products • Integration of Xerox solution into existing network and ecommunication environment
Color Services • Design for Digital Workshop: Help you optimize your documents for output to Digital print devices • Color Management Workshop— managing your color output • iGen3 and iGen4 Education courses • Color consistency services: monitor remote and on-site services • Prepress color file setup and operation • Color consultation for DFE setup and color consistency
• Design Web services in conjunction with new print application, including template development and deployment • Create applications to drive volume on Xerox printers • Programming — XML, Visual Basic, C++ and VIPP • Developer services on retainer • “VIPP Made Open” Customized Training • Diagnose and repair application issues
Xerox Solution Optimization • Design, implement, and test new workflow for production process • Web store-front setup, database design, and integrated FreeFlow® implementation • Programming services for software and server integration • Network problem diagnosis and repair
Professional Support Services Professional Support Services Offerings Xerox Services AdvantageSM Professional Services is designed to help you acquire consulting and training professional services in a simple but flexible manner. These services can be contracted to support any of your business requirements beyond the initial implementation of your Xerox solution.
Frequently Asked Questions I recently heard about a group called ASG. Who are they and how do they relate to Professional Support Services? The Advanced Services Group (ASG) is part of the Professional Support Services team, and is the acknowledged industry leader in variable imaging and personalized communication application development. They bring a wealth of sophisticated expertise to Xerox customers who need support for complex applications and integrated Web-print media support. Do analysts provide Operator Training? Xerox Analysts certainly provide Operator Training for Xerox systems and solutions. They also deliver a wider scope of services, including needs assessments, workflow analysis, color management, and application design and development. Do you provide services for all industries— for example, insurance and financial services, as well as In-Plants and Graphic Communications? Yes, Xerox has expertise across a wide range of industries and applications. Field technical specialists will identify the best-fit resources for a particular customer need and request. How do I find out MORE about your Services Advantage Program?
How to Reach the Professional Support Services Team There are several ways to contact the Professional Support Services team for Implementation Support, Color Management, Solution Optimization, and/or Application Development Services. Contact your Xerox Sales Representative who will connect you with your local Analyst, Manager of Technical Support Services, or the appropriate person on our Professional Support Services team. Call the Hotline at 1-800-ASK-XEROX (275-9376 x773) where you will be connected with a Professional Support Services Manager who will initiate actions to ensure the correct resources are available to you. You can also locate us on the web at: www.xerox.com/professionalservices. After carefully determining your needs, the best-fit resources from a very broad range of capabilities of our Professional Support Services team will be provided. Our Professional Support Services team works closely with Xerox Sales personnel to ensure that the services provided are aligned and within scope of the terms in your existing contract.
Contact your local Systems Analyst or Sales Representative for more information on Xerox Services Advantage (XSA). You can also download our XSA Customer brochure by logging on the www.xerox.com/professionalservices. Who do I contact to find out more details about your services offerings? Your professional services representative can provide you details on all of these services and the associated pricing.
Xerox Integrated Solutions are proven to deliver a solid return on investment!
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