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Future Proof Customer Service
Device Hub Shared reference library for industry-leading consumer electronic devices
Published API to Deliver Tutorials, FAQs, Guides, Videos and Data Customize your self-service experience while leveraging a proven and effective collection of articles. With constantly changing user
Interactive Tutorials A self-paced, how-to experience delivered in a simulated device. Web and mobile tutorials provide on demand information and self-support for users through their entire journey.
needs, it can be challenging to keep your resources up to date. Powered by the Support Predict content monitoring, we can
Interactive Guides
identify escalating needs of agents and end users to continuously
Allow customers to self-diagnose and
update Device Hub. Leverage the data that consists of over 100
troubleshoot problems through an
million user journeys to ensure your customized experience remains relevant and up to date with the most desired content.
intelligent decision tree while suggesting alternative solutions during the experience.
This non-identifiable usage data allows companies to immediately
Adaptive FAQs
model the impact of self-service.
Provide answers to simple questions with a suggestive experience while taking your customers through known journeys.
Device Hub provides an extensible digital asset for building your customer service destinations.
Videos Publish and manage your videos to complete your online self-service destination with detailed analytics about usage and effectiveness.
About DeviceBits DeviceBits delivers any service provider, application developer, telecommunications company, consumer electronics manufacturer and Internet of Things (IoT) provider a software platform to enable consumer self-service destinations across all digital channels. Our Mission is to change how customers buy and receive support for consumer electronics through AI and machine learning leveraging the vast amount of data available in their knowledge based systems and online. With this approach, we can predict consumer behavior and adapt the customer service destinations.
DeviceBits has provided us the ability to launch handsets faster and reduce the calls to our center while providing our Customer Care Agents the ability to prepare for these launches regardless of the offshore center we are using.” - Tier 1 Device Manufacturer
Intelligent Customer Service Platform Future proof your customer service with increasingly intelligent self-service solutions enabling your organization to improve customer retention, reduce calls to care, and empower your customers to self-serve.
Academy
Care Assist
Frictionless deployment to enable your customers to self-service through predictive, interactive content.
Improve your customer’s experience with an extensible agent portal that facilitates conversational customer service.
Device Hub Access to a library of the most popular devices and relevant content to support your digital transformation.
Support Predict Increase the effectiveness of your customer service by harnessing the power of artificial intelligence, machine learning and predictive customer journeys.
