Quality Management System Policy Manual Total Customer ...

PCB Piezotronics, Inc. 3425 Walden Avenue Depew, NY 14043-2495

Quality Management System Policy Manual Documentation

Level: I

Copy Numben

Total Customer Satisfaction

Quality Management System Policy Manual Table of Contents Section Table of Contents Information Page Corporate Profile and Information

Page 1 2 3

Introduction Quality Policy Organization Structure Identification of Level I I Process Procedures

7

12

Requirements: 4 Quality Management System 4.1 General Requirements 4.2 Documentation Requirements

13 13 13

5 Management Responsibility 5.1 Management Commitment 5.2 Customer Focus 5.3 Quality Policy 5.4 Planning 5.5 Responsibility, Autiiority and Communication 5.6 Management Review

14 14 14 14 14 14 15

6 Resource Management 6.1 Provision of Resources 6.2 Human Resources 6.3 Infrastructure 6.4 Work Environment

15 15 15 15 16

7 7.1 7.2 7.3 7.4 7.5 7.6

16 16 17 17 18 19 20

Product Realization Planning of Product Realization Customer-Related Processes Design and Development Purchasing Production and Service Provision Control of Monitoring and Measuring Devices

8 Measurement, Analysis and Improvement 8.1 General 8.2 Monitoring and Measurement 8.3 Control of Nonconforming Product 8.4 Analysis of Data 8.5 Improvement

20 20 21 22 22 22

Identification of Process Interactions Glossary of Terms Bibliography Appendix of Current Certifications

24 25 25 26

Quality System Manual

Level: I

Revision: I

Revision Date: 09/30/2014

Quality Management System Policy Manual

Information; Document Title:

Quality Management System - Policy Manual

Document Identification:

QSM

Issuer:

David J. Dulansld -

Organization: PCB Piezotronics, Inc. 3425 Walden Avenue Depew, N e w York 14043-2495 USA Industry Codes: S.I.C: 3679

Quality Assurance Manager Quality Management System Representative Calibration Laboratory Services Manager Lead Assessor

PCB Piezotronics o f North Carolina, Inc. 10869 Highway 903 Halifax, North Carolina 27839 USA

N.A.I.C.S: 334419

Approved by: Executive Management Team

David T.ljlore - V.P. of Business Development


Level: I

Revision: I



Corporate Profile OVERVIEW: Incorporated in the State of New York, PCB Piezotronics, Inc. is a privately-owned, high-technology company specializing in the marketing, development and production of piezoelectric, capacitive, silicon and resistive-based instrumentation for measuring pressure, force, torque, load, shock, sound and vibration. These sensors and associated hardware are used for a wide variety of industrial, research, university, aerospace and military applications, ranging from the characterization of underwater blast wave propagation to monitoring microg vibrations on the solar panels of orbiting satellites, hi essence, any structure that vibrates, pulsates, moves, compresses, surges or makes noise has the potential to be monitored by this instrumentation. Founded in 1967, PCB has a rich history and has been responsible for many of the technological breakthroughs in the sensor industry. Perhaps the most noteworthy is the development of integral-electronic piezoelectric sensors. This technology has been directly responsible for lowering the cost per measurement channel, simplifying test methodology and greatly improving sensor performance. Today, PCB is recognized as the world's leading manufacturer of ICP® (hitegrated-Circuit-Piezoelectric) sensors. In fact, most manufacturers of data acquisition and readout equipment now incorporate this constant-current excitation for direct connection to these sensors. hi order to remain successful and support the wide variety of test requirements, PCB prides itself on its commitment to "Total Customer Satisfaction" by extensive reinvestment in experienced personnel and automated equipment. Located on the western edge of New York State, the 160,000 sq. ft. (14865 sq. m.) Headquarters and technology center houses the necessary personnel and resources for marketing, sales, engineering, production and testing of the entire product line. Additional facilities located in Provo, Utah (providing production for PCB's Larson Davis Division), outside of Raleigh Durham, North Carolina (operated by PCB's wholly-owned subsidiary, PCB Piezotronics of North Carolina, Inc.), and Schenectady, New York (through Accumetrics Associates, Inc.) also accommodate necessary personnel and resources for production and testing to help meet the growing demand for our Sound and Vibration sensors and equipment. A l l processes are performed under approved and certified quality systems in accordance with hiternational Quality Standards outlined under the Quality Section of this profile. It is our firm belief that this extensive investment allows for control over the entire product development cycle and provides for systems that can accurately, quickly and efficiently handle customer inquiries, delivery requirements, product quality and unique sensor customization situations. To effectively service the various market segments, focused Divisions and corresponding Technology Centers have been established containing dedicated sales, engineering and production personnel that are supported by the main PCB infrastructure. A l l divisions comply with the rules and regulations of PCB Piezotronics, Inc. certified and accredited quality management systems. These divisions include: Test and Measurement - Accelerometers, Force & Torque, Pressure, Electronics, Cables, Microphones. Automotive - Standard and Custom Designs. Aerospace and Defense - Standard and Custom Designs. Industrial Monitoring Instrumentation - Standard and Custom Designs. Larson Davis - Sound Level Meters, Acoustic Analyzers. Accumetrics Associates, Inc. - data solutions for rotating equipment.


Level: I

Revision: 1



CORPORATE AFFILIATION: PCB Piezotronics, Inc. is a wholly-owned subsidiary of PCB Group, Inc., a privately owned New York corporation. In addition to PCB Piezotronics, PCB Group, hic. holds ownership positions in the following whollyowned subsidiaries: (1) The Modal Shop, Mc. incorporated in Ohio; (2) STI Technologies, Inc. incorporated in New York; (3) PCB Piezotronics of North Carolina, hic, a Delaware corporation, (4) PCB Load and Torque, hic, a Michigan corporation and (5) Accumetrics Associates Inc., in Schenectady, New York. PCB Group, Inc. files consolidated financial statements and acts as the management vehicle for the affiliate organizations. Maintaining a close technical relationship with the University of Cincinnati - Structural Dynamics Research Laboratory, The Modal Shop, hic (TMS) was established in 1991. TMS specializes in consulting services as well as the rental and sale of sensors, calibration systems and associated hardware targeted for the structural analysis and acoustic marketplaces. STI, along with its affiliated companies are Imown collectively as SimuTech Group, provides analytical solutions for turbines and other high speed rotating machinery. STFs wholly and partially owned subsidiaries include JLR The Engineering Solutions Company, Ohio Computer Aided Engineering, M c and ROI Engineering, M c . The SimuTech Group companies also act as distributors for ANSYS, a well-known Finite Element Analysis software package. PCB Load and Torque, Mc. is a manufacturer and supplier of load cells, torque transducers, wheel force transducers, and fastening/assembly test equipment to the Automotive, Aerospace, Power Tool, and Heavy Equipment industries. BUSINESS C L A S S I F I C A T I O N AND S T A T E M E N T S O F C O M P L I A N C E :

PCB Piezotronics, Inc. complies and/or can be identified according to the following characteristics: 1) is a large business, which currently employs approximately 675 people, and when combined with other PCB Group affiliated companies, employs approximately 900 people. 2) is a privately owned, manufacturing company with headquarters incorporated in the State of New York. 3) is an equal opportunity employer that posts EEO notices in our non-segregated facilities and annually files EEO-1 reports 4) has developed an affirmative action program. 5) complies with all requirements associated with Clean Air and Water Certification. 6) has never been on the EPA List of Violating Facilities. 7) meets all local. State and Federal environmental laws and regulations per facility locations. 8) is entirely US owned and operated. 9) operates a drug-free workplace. 10) is not located in a Labor Surplus Area. 11) has not used federally appropriated funds for the purpose of influencing any government employee. 12) has not provided, attempted to provide, offered, solicited or accepted any kickback. 13) is not currently and has never been debarred, suspended, proposed for debarment or declared ineligible for award of public contracts or grants by any federal agency. 14) has not been convicted of or had a judgment rendered against it or been indicted for commission of fraud or criminal offense connected with a public contract or violation of federal or state antitrust statutes or similar criminal offenses. 15) has never defaulted on any public contract, grant or loan. 16) prices its products independently without agi-eement with any other offeror or competitor of a public solicitation. 17) does not use in any process or manufacture any products, which contain ozone-depleting substances as identified by state requirements per facility locations. 18) is an open shop with no union affiliations. 19) complies with all applicable OSHA regulations per facility locations.


Level: I

Revision: I



INTERNAL STRUCTURE: PCB has implemented integrated facilities, which includes most steps from initial sale to product shipment. This continuous reinvestment into facilities and equipment provides a high degree of self-sufficiency and offers flexible manufacturing, fast prototyping and customization services to meet developmental needs. Following is a detailed description of PCB's equipment and facilities. Sales and Marketing: The sales and marketing staff has over 120 full time employees dedicated to sales and customer service: approximately 60 in Domestic Sales, 45 in hiternational Sales, 15 for Marketing and additional support personnel. Their efforts are supported by an extensive network of direct sales offices, which can be found in the USA as well as in Germany, France, Italy, United Kingdom, Japan, China and Sweden. PCB's extensive sales and distribution network includes approximately 19 domestic sales representatives along with 54 distributors in International markets providing additional support. This combined sales force serves as an efficient vehicle for supporting existing products as well as for bringing new technology to the market. Currently, PCB Piezotronics realizes approximately 55% of its annual sales volume in the USA. Engineering: The engineering staff consists of over 90 full-time engineers and 15 support personnel. Approximately 20 ofthe engineers and 5 support personnel are dedicated full-time to R&D of new technologies, while the remaining personnel work on designing custom application solutions or manufacturing continuous improvement. A l l personnel rely heavily on tools such as Design for Six Sigma (DFSS), Design or Process Failure Mode and Effects Analysis (D/P-FMEA), Design of Experiments (DOE), Finite Element Analysis (FEA) and Circuit Simulations, to rapidly evaluate and diagnose complex electrical, mechanical and electromechanical designs, hi addition, CAD/CAM tools allow accurate documentation and quick prototyping. Automated test equipment, environmental chambers, analyzers, digital oscilloscopes, shakers, shock tubes and other similar test equipment allow engineers to fully evaluate and test devices under a range of operating conditions. Manufacturing: Utilizing approximately 2/3 of individual facilities and typically operating at 50% capacity, exceptional capability exists in transducer and signal conditioner manufacturing. Three production shifts, totahng approximately 400 personnel, utilize highly sophisticated, computer controlled, automated machining equipment, including CNC mills, dual-spindle lathes, swiss-style screw machines, punch presses, wire EDM's, and lapping wheels. In addition to the primary production operations, ten tool room lathes are dedicated to small quantity runs for prototypes and customer specials. Approximately 150,000 precision-machined parts are produced each month by our Machining Department. Automatic wirebonders, pick-and-place machines and laminar flow clean benches are used for fabricating the miniaturized electronic circuits, which are incorporated into most ofthe sensors. Other manufacturing capabilities include: laser welding, laser marking, grinding, sandblasting, wave soldering, hermetic connector and crystal manufacturing. Final products are tested under a variety of conditions using automated calibrafion workstations accredited to ISO 17025, which utihze NIST and/or European PTB traceable standards. Administration / Support: Approximately 50 personnel are utilized for various administrative and support functions, which include human resources, purchasing, accounting, information technology, legal, maintenance and shipping/receiving. Each employee's job responsibilities and work instructions define the methods by which they support the customer's needs, their direct supervisor and/or Management Team member supports each employee.

Executive Management Team President and CEO - John A. Lally VP of Engineering - David M . Lally VP of Business Development - David T. Hore Management Team (Vice Presidents, Officers, Directors and Managers directly reporting to the Executive Management Team.)


Level: 1

Revision: I
