RCC corporate_concerns_and_complaints_form.pdf - Google Drive

(Please complete this form and return to Race Council Cymru)

Concern/Complaint Form A:

Your details

Surname

Forename(s)

Title: Mr/Mrs/Miss/Ms if other please state: /

Address and postcode:

Your email address: Daytime contact number: Mobile number:

Please state by which of the above methods you would prefer us to contact you Your requirements: Please tell us your preferred method of communicating with regards to this complaint – by email, by post or by phone. The person who experienced the problem should normally fill in this form. If you are filling this in on behalf of someone else, please fill in section B. Please note that before taking forward the complaint we will need to satisfy ourselves that you have the authority to act on behalf of the person concerned.

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B:

Making a complaint on behalf of someone else: Their details

Their name in full: Address & postcode:

What is your relationship to them? Why are you making a complaint on their behalf?

C:

About your concern/complaint (Please continue your answers to the following questions on a separate sheet(s) if necessary)

C.1

Name of the person/s or service you are complaining about (Please state which region in Wales the Person or service is based where possible):

C.2

What do you think they did wrong, or failed to do?

C.3

Describe how you or your organisation has been affected.

C.4

What do you think should be done to put things right?

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C.5

When did you first become aware of the problem?

C.6

Have you already put your concern to the staff responsible for delivering the service or person you are complaining against in the first instance? If so, please give brief details of how and when you did so.

C.7

If it is more than 6 months since you became first aware of the problem, please give the reason why you have not complained before now.

If you have any documents to support your concern/complaint, please attach them with this form and send back by recorded delivery mail to the address below.

Signature: / Llofnod:

Date: / Dyddiad:

When you have completed this form, please address it as follows send it to: Complaints Administrator, Race Council Cymru, 5 Lamb Lane Killay Swansea SA2 7ES Thank you for completing our complaints form. We will do our very best to resolve your complaint in a fair and equitable manner.

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Corporate Complaints - Equalities Monitoring Form (Voluntary) This section will be removed before the complaint is passed to the Complaints Officer for processing. The contents of the form will be entered as anonymous information on a monitoring system and the original form will then be destroyed. Race Council Cymru is committed to promoting equality and fairness and wants to make sure that the services provided meet the needs of individuals in our community. To help us monitor the effectiveness of our services it would be helpful if you could provide the following information. You can fill in as little or as much of this form as you want. Any data supplied by you on this form will be processed in accordance with Data Protection Act requirements and in supplying it you consent to Race Council Cymru processing the data for the purpose for which it is supplied. All personal information will be treated in the strictest confidence and will only be used by Race Council Cymru or disclosed to others for a purpose permitted by law.

Age 16-24

25-34

35-44

45-54

55-64

65+

Prefer not to say

Gender Male

Female

Prefer not to say

Disability Disability is defined by the Equality Act 2010 as a physical or mental impairment, which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities. Do you consider yourself to be disabled?

Yes

No

If ‘yes’ please give details if you wish

Do you require any support or adjustments to enable you to make your complaint? Yes No Please give details

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Ethnicity How would you describe your ethnic origin? (please tick one box only) White:-

British

Irish

Welsh

Any other white background (please write in) ________________________________ Mixed:White & Black Caribbean

White & Black African

White & Asian

Any other Mixed background (please write in) ________________________________ Asian or Asian British:Indian

Pakistani

Bangladeshi

Any other Asian background (please write in) ________________________________ Black or Black British:Caribbean

African

Any other Black background (please write in) ________________________________ Chinese or other ethnic group:Chinese Any other (please write in) ________________________________

Marital Status

How would you describe your marital status? Single Widowed

Married

Divorced

Separated

Same Sex Civil Partnership

Prefer not to say

Carers Do you provide unpaid care to family members, friends, neighbours or others because of long-term ill health or disability or problems related to old age? Yes No

Religion Which group below do you most identify with? None

Buddhist

Christian

Hindu

Jewish

Muslim

Sikh

Prefer not to say

Any other religion or belief (write in if you wish) ____________________________ Thank you for completing this section of the form. 5