a different operating system and/or browser, these screenshots may not match exactly what you see. 95 South Jackson Stre
“How To” Guide Using Your LexBlog Community
Reach: How To Guide Available with your LexBlog subscription is access to Reach, a private, online community-powered forum and knowledge base available 24/7, created to empower you to blog better, build even stronger online presence, and connect with other professionals like you. Reach offers real-time access to LexBlog best practice and troubleshooting materials as well as conversations happening around topics that matter to you. You can engage with other members of the LexBlog community to solve shared problems and connect on similar questions or ideas. Specific features of Reach include: ■ ■ ■
A message board where you can start or jump into existing conversations about professional blogging and networking online Detailed best practice materials authored by the LexBlog team accessible by search or by category page Subscribe functionality so you can be alerted, by email, to new replies within ongoing conversations or best practice discussions
Reach can be accessed on any device as a responsive-designed community platform. While the platform is fairly intuitive, we want to make sure you get the most from this subscription benefit. Included here are how-to and troubleshooting tips so you can get started now. Log In ……….……….…………….……….……….……….……….……….…………. 2 Set Up Your Profile ….…….……….……….….……….……….……….….……..…. 4 Search Best Practice Materials and Conversations …….……………..…..……. 5 Post a New Conversation ……….…………….…….……….…….….…….…….…. 6 Reply to An Existing Conversation ……….……….……….……..….….…………. 7 Agree With an Existing Question or Idea ……….……….………………………… 8 Subscribe To (Follow) Discussions .…………….……….……….……….……….. 9 Note: All screenshots were taken in Chrome 32.0.1700.77 running on Macintosh OS X 10.7. If you are using a different operating system and/or browser, these screenshots may not match exactly what you see.
95 South Jackson Street Suite 200 Seattle, WA 98104–4418
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“How To” Reference: Logging In Get Started in Your LexBlog Community
Logging In Reach is a private community, configured specifically for LexBlog clients. As such, you will be prompted to log into the community if you directly visit without first signing into your blog (e.g. in another browser tab). Without signing in, the homepage of Reach (at community.lexblog.com) shows a sign in button:
Click the purple “sign in” button to begin the sign in process. You will then see a pop up window confirming you want to sign in and agree to the platform terms:
Troubleshooting Tip: If your browser has pop-ups disabled or if your security settings do not allow third-party cookies, it is possible you will not see this pop up. Try enabling pop ups and/or updating browser settings then refreshing (CTRL+R) in order to see this confirmation pop-up. After you click the “REACH by LexBlog” button, another pop-up will appear with fields for your blog user email and password:
Complete these fields, then click the “Log In” button to complete the process of logging into Reach.
95 South Jackson Street Suite 200 Seattle, WA 98104–4418
www.lexblog.com www.lxbn.com
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“How To” Reference: Logging In Get Started in Your LexBlog Community
Additional Troubleshooting Reach is an online platform that relies on technology that may or may not be compatible with your current computer, browser, or other related setup. The following browsers are compatible for viewing and participating in Reach: ● ● ● ● ● ● ●
Chrome (latest) Firefox (latest) Safari (latest) Internet Explorer 9+ Internet Explorer 8 (some visual design inconsistencies) iOS 7+ (Safari) Android 4+ (Android browser)
If your browser is not listed above, it is possible Reach will not be available to you until you are able to upgrade. But, some users have experienced difficulty accessing Reach for the first time even though they do have one of the supported browsers. Following are specific scenarios and information for you if you encounter an issue.
Issue: Prompted for Verification Code, Then Code (from Email) Does Not Work If you are prompted for a verification code, do not close your Reach browser window. For security reasons, closing your browser window will invalidate the emailed verification code. Instead, make sure you keep that browser window open while retrieving your email with the verification code.
Issue: My Login Credentials Don’t Work / Error Message After Clicking “Log In” If you are a member of more than one blog on our network, it is possible your log-ins contain conflicting user information. Or, it is possible that the email associated with your blog login is different than you anticipated. To fix, go to your blog and sign-in, then visit your user profile to confirm your information is correct. Reset your password in your user profile to be sure you are able to access the community with the correct password. Contact your account manager if you are still unable to access the community. Additionally, if you are on a legacy blogging platform with LexBlog (MT3 or MT4), you will need to speak with your account manager for assistance accessing the community.
Issue: I Don’t See Anything After Clicking “Sign In” (No Email / Password Prompt) If your browser has pop-ups disabled or if your security settings do not allow third-party cookies, it is possible you will not see the pop ups associated with the login process. Try enabling pop ups and/or updating browser settings then performing a “hard” refresh (CTRL+R for PC) in order to see this confirmation pop-up. If this still does not remedy the issue, clear your browser cache and cookies, then restart the process.
95 South Jackson Street Suite 200 Seattle, WA 98104–4418
www.lexblog.com www.lxbn.com
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“How To” Reference: Set Up Your Reach Profile Establish Yourself in Your LexBlog Community
Profile Setup While your blog log-in is connected to Reach, your profile in Reach is in your control. This profile is your professional opportunity to showcase who you are - starting with a headshot - to the greater LexBlog community.
After you have logged on, you will see a shaded avatar in the upper right for you (below the Reach header), next to your name or username from your blog.
Click your name or arrow next to your name. In the drop-down menu that appears, click “Profile”.
Click the “Edit Profile” button that appears on your profile page.
From here, update the applicable fields to you. When ready, click the “Save Details” button. Troubleshooting Tips: 1.
Upload a pre-cropped SQUARE headshot of yourself in order to prevent your image from looking stretched out.
2.
Only enter your Twitter handle (e.g. “boristhecrow”) in the Twitter field. Using the URL or an “@” symbol will result in a broken link.
3.
Include the “http://” (or “https://”) in the Website/Blog field so the link works properly.
95 South Jackson Street Suite 200 Seattle, WA 98104–4418
www.lexblog.com www.lxbn.com
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“How To” Reference: Search or Start New Conversation Get Help 24/7 in Your LexBlog Community
Search 24/7 for Help One reason we love Reach is 24/7 access to answers to all types of questions (best practices, troubleshooting, how to, and more). Day or night, weekday or weekend, you can get help through Reach. From the homepage of Reach is a convenient search box:
Use this to type a keyword or phrase based on what you are looking for, then click the search icon. For example, if you needed a refresher on how to add an image to your blog post, you might type “help adding image to blog post”:
After clicking the search button, you will see a list of results. For example, using the above query for “help adding image to blog post”, several results appear:
Of these results, existing conversations in the community will display on the left, and the “More from LexBlog” will show applicable matches from other LexBlog properties, such as Real Lawyers Have Blogs. Click on any conversation title to see details for each conversation listed in search results.
95 South Jackson Street Suite 200 Seattle, WA 98104–4418
www.lexblog.com www.lxbn.com
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“How To” Reference: Search or Start New Conversation Get Help 24/7 in Your LexBlog Community
Post a New Conversation If after performing a search you do not find a result that addresses your particular question or idea, at the bottom of the search results page, find and click the “Continue Creating Conversation” button:
On the new conversation page that appears, you can indicate the specific details of your question. In particular, you can update the title, select the type of conversation you are posting (question, idea, or praise), and select what particular Reach categories apply to your post:
You can then preview your post (by clicking “Preview” from the conversation page shown above) and from the “Preview” screen, “Post” the conversation to the community. After you “Post”, any other members of the community can reply - offering insights and resources to you. This could mean that another professional helps with a shared issue or that a LexBlog employee provides clarification. By posting a new conversation to the community, you will be alerted, by email, to replies to your post, so you will not need to re-login to the community to see if there has been an update posted for you.
95 South Jackson Street Suite 200 Seattle, WA 98104–4418
www.lexblog.com www.lxbn.com
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“How To” Reference: Reply, “Me Too”/“Like”, Follow Stay Active in Your LexBlog Community
Reply to Existing Conversations At any time, you are encouraged to reply to an existing conversation to add further context to a previously asked question or idea, or possibly answer another community member’s question based on your experience. To reply, click through to an existing conversation page:
Below the original conversation post, you will see a list of existing replies (or, you will see a note that there are currently “0 Replies”, which gives you the chance to be the first):
Click into the reply box at the end of the list of replies (or at the end of the conversation thread) and a visual editor will appear. Type your response, then click “submit”:
95 South Jackson Street Suite 200 Seattle, WA 98104–4418
www.lexblog.com www.lxbn.com
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“How To” Reference: Reply, “Me Too”/“Like”, Follow Stay Active in Your LexBlog Community
“Me Too” a Question or “Like” an Idea In addition to replying to a conversation, you can quickly show agreement around a particular conversation by using the “Me Too” or “Like” function. Use “Me Too” if you also have the question posted, or use “Like” if you agree that the idea posted is a good idea LexBlog should pursue. To use, navigate to an individual conversation:
In the upper right, click the “Me Too” or “Like” button (they will appear in the same location but the text will change based on the type of conversation you are viewing):
Using these two functions will help LexBlog better understand which resources will have the greatest positive impact. For example, if there is a question that everyone has, it’s possible some additional training materials should be provided for all clients to help address the issue. Or, if there is an idea for a way to improve our blog platform that results in a large number of “Like” responses, we will make sure it is considered by our product team.
95 South Jackson Street Suite 200 Seattle, WA 98104–4418
www.lexblog.com www.lxbn.com
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“How To” Reference: Reply, “Me Too”/“Like”, Follow Stay Active in Your LexBlog Community
Follow Conversations and Categories You can “listen” to existing community posts by subscribing to email alerts using the “Follow” function in Reach. By default, if you participate in an existing conversation, you will “follow” a conversation (therefore receiving an email if/when and additional person posts a reply). Using “Follow”, you can stay engaged with latest discussion in the community on the topics that matter to you. For example, if you want to make sure you always know when new LexBlog Webinar information is available, consider following the “LexBlog Webinars” category. Start by navigating to an existing conversation or category page in the community:
For a category, find the “Follow” button below the category name. For a conversation, find the follow button on the right or possibly directly below the original conversation post. Click the follow button to be instantly subscribed to receive updates for the category or conversation:
The “Follow” button will change colors and read “Unfollow”. To stop following at any time, click the “Unfollow button”:
Tip: If you aren’t sure if you are interested in following a particular category, read the category description to get an overview of what conversations will be posted there.
95 South Jackson Street Suite 200 Seattle, WA 98104–4418
www.lexblog.com www.lxbn.com
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