We represent value for money and exceptional client ... Service underpins our success in the market, and because of this
Regional Client Value Manager (Account Management) - Singapore About CTM CTM provides tailored travel solutions for corporate clients. We represent value for money and exceptional client service. Service underpins our success in the market, and because of this we commit ourselves to creating a challenging, fun and rewarding work environment for each and every one of our team members.
About The Role We can’t stress enough – the focus on this role - actual title in company is Regional Client Value Manager (CVM), lies with the value that you will add to our clients in your role. Account management’ is therefore only one part of the equation. We hold the utmost confidence that when our clients question `how does my Client Value Manager add real value to my business’, the answers are readily identified and tangible for all to see. We have a diverse client portfolio, and are extremely proud of our client retention rate. We believe this retention is evidence of the critical role that our Regional CVM’s play across our Asia region. Key responsibilities:
This is a regional account management role with clients across the Asia region. Ensure your allocated client base is managed to the highest professional standard, encompassing those internal CTM standards we have implemented for your role; Undertake agreed Client Reporting to ensure our clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviours are proactively undertaken Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance If client base requires, support clients with our internal online travel booking tool, including technical support questions and analysis Support the entire CVM team in CTM on a proactive basis, to ensure our service to clients remains
seamless regardless of staff absences, planned or unplanned. Travel is required.
Skills and Experience:
Prior experience in travel industry especially in a TMC environment is a must At least 2 years’ experience in account management Strong business analytic skill Proficient in Excel and PowerPoint Good time management skills Strong presentation skills Strong Communication Skills
Why Work For Us? We understand that the needs of our employees vary and we are committed to providing an environment that supports a work / life balance. Employee Benefits Employees at CTM are able to access a wide range of benefits including: Travel and Insurance Discounts: offered by our valued suppliers Professional Development At CTM, we provide a working environment where employees can continually extend their skill set and, in doing so, contribute to the company's success while they are building their own professional qualifications. We are committed to continually improving our learning and development programs which include:
An Online Learning Centre which provides training across a variety of core skill sets
A structured competency framework to assist employees and managers to better determine current and future development needs to support career planning
External training opportunities in areas such as project management and time management
To apply, please send your resume to
[email protected] 