5 Leverage industry expertise and best practices to manage your data with confidence ... managed service that complement
Remote Managed Services SERVICES BRIEF HIGHLIGHTS 1 Secure, reliable remote monitoring and management of your Commvault® software environment, globally 2 Managed outcomes instead of the details 3 Focus your resources on core business priorities 4 Maximize your ROI on Commvault® software and hardware investments 5 Leverage industry expertise and best practices to manage your data with confidence
OFFERING OVERVIEW Developing a competitive advantage in today’s marketplace has led to rapid changes in technologies like cloud, virtualization, deduplication, search, and replication. IT leaders are attempting to adjust to these changes despite limited budgets and various IT constraints. Consequently, many organizations are seeking to improve their data management outcomes using a service oriented, SLA- based, utility approach. Commvault now provides a remote managed service that complements its industry leading software platform and addresses the market need for a results-oriented service model. The Commvault® managed service team delivers dependable, cost effective, remote monitoring and management of a customer’s Commvault software environment. Our approach delivers customer aligned data management
Commvault helps customers create, design, implement and automate bold data and information management strategies that deliver immediate and sustainable value.
outcomes that can exceed the capabilities of even the most advanced IT staff. Our remote managed services are designed for any type of environment including customer data centers, branch offices or thirdparty hosting center environments; combining Commvault’s industry leading software with deep expertise and persistent monitoring. With Commvault® remote managed services, customers retain the ownership of their data management infrastructure while Commvault provides the delivery and operation of a resilient, data management environment allowing customers to focus on their core business. Our remote managed services offering includes the skilled personnel, monitoring facilities, optimized processes, reporting, and best practices necessary to manage customer data to agreed-upon service level objectives. Customers can access the service’s secure web-based portal to quickly determine the status of data management activities, see progress of key performance indicators, and to communicate with Commvault engineers.
Technology Consulting Our experts can design, install, configure, personalize and validate your Commvault environment so you achieve a better return on investment, faster and with more confidence.
COMMVAULT® ACTIVITIES* • Remote monitoring and management of the Commvault software environment • Proactively manage the Commvault software environment to achieve mutually-agreeable outcomes such as RPO and RTO • Perform Commvault software installation and configuration • Troubleshoot and resolve all Commvault “job” issues including: backup, restore, replication, archiving, etc. • Assist with data restores • Install Commvault software upgrades and updates as appropriate • Enable reporting and reporting portal • Recommend infrastructure updates to ensure service level achievement • Recommend Commvault capabilities which will optimize customer’s data management outcomes • Provide advice and best practice recommendations about data management operations • Conduct business review meetings on a quarterly basis
PRICING APPROACH • Simple, easy to understand. Independent of feature set & configuration installed. • One-time onboarding fees may be required
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* Activities will vary according to the unique requirements of the individual customer
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CUSTOMER ACTIVITIES • Procure, install, and maintain a data management infrastructure (SW, HW, network, environmental components, etc.) that is capable of delivering the desired outcomes • All server, storage, and new component installation and configuration • Physical tape handling-import/export, shipping, recall • Subscription to any cloud-based services • Network configuration including VPN and administrative access • Establish data management policies that meet relevant business, regulatory, and privacy requirements • Provide staff to work with the Commvault managed services team for: troubleshooting, data recovery, implementing required infrastructure changes, and other change management activities
CUSTOMER VALUE • Dependable data management operations • Continuously optimized data management environments • Secure, consistent delivery • Improved data availability • Peace of mind • Outcome focus • Cost effective • Experienced, reliable platform experts • Industry-proven processes and best practices
To learn more about Commvault’s consulting and professional services, visit commvault.com/services/remotemanaged-services. © 2017 Commvault Systems, Inc. All rights reserved. Commvault, Commvault and logo, the “C hexagon” logo, Commvault Systems, Commvault OnePass, CommServe, CommCell, IntelliSnap, Commvault Edge, and Edge Drive, are trademarks or registered trademarks of Commvault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
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