REQUEST FOR PROPOSAL FOR GROUND HANDLING AT KUALA ...

REQUEST FOR PROPOSAL FOR GROUND HANDLING AT KUALA LUMPUR - MALAYSIA General Guidelines All proposals should be drawn on IATA SGHA 2008 format, quoting separate rates for the following services: v Basic handling rates for ramp & passenger v Load Control functions if performed by the handling company v CUTE and DCS charges (If any) should be specified Rates needed for following aircraft type: A310 & B777– Turnaround and Transit handling Charges for additional facilities: v Business Class Lounge Charges per passenger v Air Conditioning v Heater v Air Start v GPU v Additional Push Back v Passenger / Crew Transport v No EBT commission clause should be suggested. v PIA will use our own native host i.e. Sabre as DCS and for load control. v Rates quoted should be valid for at least one year. v This contract will be for three years, with a standard 60 days exit clause, with no condition on termination. Besides the proposals, following information should also be submitted: v List of current clientele, along with the type of aircraft & handling provided to them. v Letter of recommendations from 02 existing clients. v Authorization from airport authority to operate from terminal/airport. v Financial information of the company on a set format v A detailed list of ground support inventory; quantity date of acquisition & specification. v Acceptance of our service level standards & flight schedule. Tender should be submitted on or before due date at following address: Manager (Handling Agreements) PHS & RS Division Pakistan International Airlines Room No: 36 & 37, Head Office Karachi Airport, Karachi, Pakistan A soft copy of the signed technical proposal should also be sent to [email protected], under copy to [email protected]. Important: 1 - Tender will be opened on “Two Stage Two envelope bidding procedure” basis. All bidders must submit one sealed package containing two separate envelopes, containing separately the financial proposal and the technical proposal. The envelope should be marked as financial proposal and technical proposal initially the technical proposals will be opened and will be discussed with the bidder. Those bidders who are willing to meet the requirements of PIA shall be allowed to revise their technical proposals following these discussions. Bidders not willing to confirm their technical proposals to the revised requirements of PIA shall be allowed to withdrawal their respective bids. Bidders who are willing to conform to the revised technical specifications and whose bids have not already been rejected shall submit a revised technical proposals and supplementary financial proposal, according to the technical requirements. The bidders will have 15 days to submit their revised technical and supplementary financial proposals, the revised technical proposal along with the original financial proposal and supplementary financial proposal shall be opened at a date, time and venue announced in advance by the procuring agency. 2- Closing date time which is the last date for submission of initial tender is 12:00 hrs GMT, 02/March/2011.

REQUEST FOR PROPOSAL FOR GROUND HANDLING AT KUALA LUMPUR - MALAYSIA 3 - Pakistan International Airlines reserves the right to reject any tender in part or full after assigning a reason, however PIA will not be required to justify the grounds of rejection. 4 - Interested parties who can provide these services should submit tenders directly with PIA, no subagents will be entertained. 5- No tender will be entertained after expiry of foresaid date & time. PIA will not be responsible for postal delays or any other reason. ATTACHMENTS: •

Required List of Services

Section 1 - Representation, Administration and Supervision 1.1

General

1.1.2, 1.1.3, 1.1.4

1.2

Administrative Functions

1.2.4, 1.2.6 Section 2 - Passenger Services

2.1

General

2.2

Departure

2.3

Arrival

2.1.1, 2.1.2, 2.1.3 , 2.1.4,2.1.5, 2.1.6, 2.1.7 , 2.1.8, 2.1.9(b)(1,2), 2.2.2, 2.2.3, 2.2.4, 2.2.5, 2.2.6, 2.2.7, 2.2.9,2.2.12 2.3.2 Section 3 - Ramp Services

3.1

Baggage Handling

3.1.1, 3.1.2, 3.1.3, 3.1.4, 3.1.6, 3.1.7, 3.1.8

3.2

Marshalling

3.2.1

3.3

Parking

3.3.1, 3.3.2(a, f: safety cones)

3.5

Ramp to Flight Deck Comm.

3.5.1, 3.5.2

3.6

Loading and Unloading

3.6.1(a,b,c)(1)(b,c)(3), 3.6.3, 3.6.4(a)(1,2), 3.6.5(a)(1,2,3,4,5), 3.6.6, 3.6.7, 3.6.8, 3.8.1,

3.9

Moving of Aircraft

3.9.1(a)

3.11

Interior Cleaning

3.11.1, 3.11.2 , 3.11.5, 3.11.7

3.12

Toilet Service

3.12

3.13

Water Service

3.13 Section 4 - Load Control, Communications and Flight Operations

4.1

Load Control

4.1.1, 4.1.2(2)

4.2

Communication

4.2.1, 4.2.2

4.3

Flight Operations - General

4.3.1, 4.3.2

4.4

Flight Operations - Flight preparation at the airport 4.4.2, 4.4.4(d)(1), 4.4.6(a)(b)(1) of departure

4.6

Flight Operations – En route flight assistance

4.6.1(a)

Section 5- Cargo and Mail Services 5.1

Cargo and Mail Handling - General

5.1.1, 5.1.2, 5.1.3(a)(5), 5.1.4

5.3

Irregularities Handling

5.3.2, 5.3.3, 5.3.4(a)

5.4

Document Handling

5.4.1, 5.4.2

REQUEST FOR PROPOSAL FOR GROUND HANDLING AT KUALA LUMPUR - MALAYSIA 5.5

Physical Handling Outbound/Inbound

5.5.1, 5.5.2, 5.5.3, 5.5.4, 5.5.5, 5.5.6

5.6

Transfer/Transit Cargo

5.6.1, 5.6.2, 5.6.3, 5.6.4

5.7

Post Office Mail

5.7.1, 5.7.2, 5.7.3, 5.7.5, 5.7.9, 5.7.10 Section 6 - Support Services

6.3

ULD Control

6.3.1a, 6.3.2, 6.3.3,6.3.4,6.3.5

6.5

Ramp Fueling / Defueling Ops.

6.5.1, 6.5.3, 6.5.4, 6.5.5, 6.5.7, 6.5.8, 6.5.9 Section 7 – Security

7.4

Aircraft

7.4.1(a)(1)(2), 7.4.3 (a)(2) Section 8 - Aircraft Maintenance

8.2

Replenishing of oil and fluids

8.2.1,8.2.2, 8.2.3( c)

8.4

Material Handling

8.4.1, 8.4.2 •

Service Level Agreement

RAMP & TERMINAL HANDLING Service Level Standards - KUL 1 – GENERAL A-Punctuality (Refers only to flight delays attributable to the Handling Company) • 99 % On-time Performance B - Baggage Handling • Mishandled baggage, maximum 3 baggage per 1000 passengers traveled. 2 - PAS5NGER HANDLING (CHECK-IN) • Check In to be open 180 minutes prior to STD with correct signage for W/8 aircraft • Check In to be open 180 minutes prior to STD with correct signage for N/B aircraft

A/C

Business Class

Economy Class

A310

1

5

B777

1

7

B747

1

9

A - Queue time • Queuing time at the Business Class Counter to be not more then 5-6 minutes. • Queuing time at the Economy class Counter to be not more then 15 minutes. B - Pax count • No more than 2 passengers in line at Business Class counter • No more than 5-6 passengers in line at Economy Class counter.

C - Check-In • Average check in processing time to be not more than 3 minutes • Check In close out time 45 minutes prior to STD.

REQUEST FOR PROPOSAL FOR GROUND HANDLING AT KUALA LUMPUR - MALAYSIA D - Gate Function, • Boarding gate opened 75 minutes prior to ETD • Boarding Gate Manned 60 minutes prior to ETD. • Boarding commencement 45 minutes prior to ETO. • Boarding/delay announcements to be made as per carrier’s procedures. • Passengers not to wait longer than 10 minutes in the bus before departure to aircraft.

3 – RAMP HANDLING A - BAGGAGE HANDLING •ARRIVAL Aircraft Parked at Satellite

First Bag

Last Bag

Club Class

25 min.

35 min.

Economy Class

35 min.

55 min.

Aircraft Parked at MTB

First Bag

Last Bag

Club Class

15 min.

25 min.

Economy Class

25 min.

45 min.

Premium bags to deliver first in all circumstances. Make transfer baggage available to the accepting Carrier 60 minutes after on blocks DEPARTURE: Class wise Segregation & loading should be done to enable offloading of premium class baggage first upon arrival. Ensure Baggage reconciliation system adopted, whereby, baggage loaded/recorded by ULD to facilitate prompt baggage off-loading of no-show passengers. Records by ULD to be maintained at station with copy given to crew for use at transit station. Prior to baggage loading, staff in baggage make-up area must perform a physical check to ensure that only serviceable ULD’s are used. ' PIA to be Informed of any unserviceable ULD’s and they will advise disposition of unit. B - CLEANING To be completed 5 minutes prior to Commencement of passenger boarding, as per the stipulated time for the respective aircraft/station. 4-RAMP A - Arrival • Appropriate Ground Support Equipment to be available at parking position at 10 minutes before on blocks. • Chocks to be positioned immediately after blocks on. • Passenger disembarkation to commence within 5 minutes after on blocks. • Mail and documents to be delivered to Mail facility by 90 minutes after on blocks. B - Departure

REQUEST FOR PROPOSAL FOR GROUND HANDLING AT KUALA LUMPUR - MALAYSIA • Mail to be delivered to aircraft side by 10 minutes prior to ETA. • Pushback equipment available 10 minutes prior to ETD.

5- LOAD CONTROL AND OPERATIONS • Load sheet and NOTOC to be delivered by 10 minutes prior ETD. • Pre flight documentation to be delivered to the aircraft by 15 minutes prior ETD. • Messages to be sent immediately after departure. 6- CARGO_OPERATIONS - CARGO DIVISION 1 EXPORT Flight Close-out acceptance: a. Loading into ULD b. B. Loading into bulk

2

3 4

5

6

7

8 a b c d e

C. Pro-pack unit d. Express Handling c. Mail f. Completion of build up g. Cargo reach airside for loading h. Sent FFM i. Ration of cargo booking uplift IMPORT Available for customers: a. Document b. General Cargo C. Express Handling d. Cargo reach warehouse for breakdown e. Waiting time for delivery TRANSFER General Cargo DOCUMENT a. Export (cut off time) b. Import (AWB delivery to Customer) c. Payment (Delivery Order) at counter ULD a. Empty ULD release to shippers b. UCM messages c. SCM messages d. LUC messages RESPONSE Response to Customer enquiry/complaint SAFETY DGR/AVI acceptance by qualified staff strictly in accordance with IATA regulations FINAL STATUS MESSAGE UPDATE Departed (FFM/Fw5) Received (FFM/Fw8) Documents delivery (AWD) Delivered (DLV) Discrepancy (DIS)

04 hours prior to STD 04 hours prior to STO 03 hours prior to STD 1.5 hours prior to STD 03 hours prior to STO 03 hours prior to STC) 1.5 hours prior to STD 01 hour after STD 100%

03 hours after ATA 03 hours after ATA 1.S hours after ATA 01 hours after ATA 45 minutes after customer request 12 hours after ATA 03 hours prior to STD 01 hour after ATA 10 minutes / per transaction within 30 minutes upon request Export: 01 hour prior to STD Import: 03 hours after ATA weekly 03 hours after LUC Form raised

24 hours

Mandatory 10 minutes alter ATD 10 minutes after departure ex Pakistan’s ports 01 hour after ATA 01 hour after actual event within 120 minutes of ATA

REQUEST FOR PROPOSAL FOR GROUND HANDLING AT KUALA LUMPUR - MALAYSIA

Due Punctuality (Refers only to flight delays attributable to the Handling Company) DURATION OF DELAY

PENALTY PERCENTAGE / CONDITION

> 15 minutes

10% of Handling Charges of the affected flight to be waived

> 30 minutes

20% of Handling Charges of the affected flight to be waived

> 60 minutes

30% of Handling Charges of the affected flight to be waived

ITEM DESCRIPTION

REIMBURSEMENT AMOUNT

Missing EBT document

Euro 100 per missing document

Check in staff provided less than SLA

Euro 50 per missing Check-in agent

Business plus LDS not made.

Euro 50 per flight

BRS not followed

Euro 100 per flight

Other Penalties

v Financial Information format If Privately Held

Legal Entity Name Address (City/State) Parent Company (if applicable) Parent Headquarters Address (City/State) Type of Business (S Corp., C Corp., Partnership, Sole Proprietor)

Financial Information

Attach financial statements (income statements, balance sheets and cash flow statements) for the last 3 fiscal years and the most recent quarter if available. Indicate level of independent CPA/CA involvement in the preparation of these statements: (Note: Include written opinions/statements of the CPA/CA). Name of Auditors & Years on the Engagement. Has the company been given an opinion OTHER THAN an Unqualified Audit Opinion OR switched auditors in the last 5 years? If yes, explain. Is the company rated by Dun & Bradstreet or Yahoo! Finance or any other such company? Date of last financial statement sent to the above company.

Debt

Is the company in violation of any debt/loan covenants?

Bank Representation

Please provide a representation letter from the primary banking/lending institution the company deals with. Include duration of the relationship. v Flight Schedule

REQUEST FOR PROPOSAL FOR GROUND HANDLING AT KUALA LUMPUR - MALAYSIA Available on our website www.piac.com.pk