May 26, 2016 - UNDP Iraq requires contractual services for the installation and ... Technical Support and/or Help desk:
REQUEST FOR QUOTATION (RFQ) To All Bidders
DATE: May 26, 2016 REFERENCE: RFQ076/16
Dear Sir / Madam: We kindly request you to submit your quotation for Provision of Internet Service for UNDP Iraq, Baghdad office, as detailed in Annex 1 of this RFQ. When preparing your quotation, please be guided by the form attached hereto as Annex 2. Quotations may be submitted on or before Close of Business 05:00 PM, June 11, 2016 and via e‐ mail to:
[email protected] , Referencing: RFQ‐076/16 Quotations submitted by email must be limited to a maximum of 7 MB, virus‐free and no more than 5 email transmissions. They must be free from any form of virus or corrupted contents, or the quotations shall be rejected. It shall remain your responsibility to ensure that your quotation will reach the address above on or before the deadline. Quotations that are received by UNDP after the deadline indicated above, for whatever reason, shall not be considered for evaluation. If you are submitting your quotation by email, kindly ensure that they are signed and in the .pdf format, and free from any virus or corrupted files. Please take note of the following requirements and conditions pertaining to the supply of the abovementioned good/s: Delivery Terms ☒ DAP – UNDP Iraq – Baghdad office [INCOTERMS 2010] UN Compound, International Zone, Baghdad, Iraq Customs clearance, if needed, ☒Supplier/Offeror shall be done by: Delivery Address UNDP Iraq – Baghdad office UN Compound, International Zone, Baghdad, Iraq UNDP Preferred Freight N/A Forwarder, if any Distribution of shipping N/A documents (if using freight forwarder)
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Latest Expected Delivery Date and Time (if delivery time exceeds this, quote may be rejected by UNDP) Delivery Schedule Packing Requirements Mode of Transport Currency of Quotation1 Value Added Tax on Price Quotation2 After-sales services Deadline for the Submission of Quotation All documentations, including catalogs, instructions and operating manuals, shall be in this language Documents to be submitted3
Period of Validity of Quotes starting the Submission Date
Partial Quotes Payment Terms
☒ 14 days from the issuance of the Purchase Order (PO)
☒ Required ☒Not Required ☐ AIR ☒LAND ☐SEA ☐OTHER [pls. specify] ☒United States Dollars ☒ Must be inclusive of VAT and other applicable indirect taxes ☒ Provision of Technical Support and Help Design 24 hours/day for 365 days/year. Saturday, June 11, 2016, Close of Business 05:00PM-Baghdad Time (+03:00 GMT) ☒ English
☒ Duly Accomplished Form as provided in Annex 2, and in accordance with the list of requirements in Annex l; ☒ Company profile, which should not exceed fifteen (15) pages, including printed brochures and product catalogues relevant to the goods/services being procured. ☒ Permit to operate and locate in Baghdad. ☒ Duly Accomplished Form with the company background information as provided in Annex 3; ☒ Statement of satisfactory performance from the top 3 clients in the past 3 years. ☒ Written Self-Declaration of not being included in the UN Security Council 1267/1989 list, UN Procurement Division List or other UN Ineligibility List; Available at: http://www.un.org/sc/committees/1267/pdf/1267_guidelines.pdf ☒ 120 days In exceptional circumstances, UNDP may request the Vendor to extend the validity of the Quotation beyond what has been initially indicated in this RFQ. The Offeror shall confirm such extension in writing, without any modification whatsoever to the Quotation. ☒ Not permitted ☒ Payment will be made through Bank Transfer at the end of each month upon receipt of original signed invoices and services.
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Local vendors must comply with any applicable laws regarding doing business in other currencies. Conversion of currency into the UNDP preferred currency, if the offer is quoted differently from what is required, shall be based only on UN Operational Exchange Rate prevailing at the time of UNDP’s issuance of Purchase Order. 2 This must be reconciled with the INCO Terms required by the RFQ. Furthermore, VAT exemption status varies from one country to another. Pls. tick whatever is applicable to the UNDP CO/BU requiring the goods. 3 First 2 items in this list are mandatory for the supply of imported goods 2
Liquidated Damages
Evaluation Criteria [check as many as applicable]
UNDP will award to: Type of Contract to be Signed Special conditions of Contract Qualification of supplier, licenses and permits
Conditions for Release of Payment Annexes to this RFQ4
Contact Person for Inquiries (Written inquiries only)5
If the Supplier fails to supply the specified goods/services within the time period(s) stipulated by the purchase order, the UNDP shall, without prejudice to its other remedies under the contract, deduct from the Purchase Order price. As liquidated damages, a sum equivalent to 2 (2) percent of the delivered price of the delayed goods/services for each week of delay until actual delivery, up to a maximum deduction of 10 percent of the delayed goods/services purchase order price. Once the maximum is reached, the UNDP may consider termination of the Purchase Order. ☒ Technical responsiveness/Full compliance to specifications and requirements, and lowest price ☒ Comprehensiveness of after-sales services ☒ Full acceptance of the PO/Contract General Terms and Conditions Non-acceptance of the terms of the General Terms and Conditions (GTC) shall be grounds for disqualification from this procurement process. ☒ One supplier ☒ Purchase Order ☒ Contract for Professional Service ☒ Cancellation of PO/Contract if the delivery/completion is delayed by 15 days 1. The ISP must be a Telecom license holder (Provide Documents). 2. The ISP network should be optic fiber based with Microwave backup Links which has the same covering area and the same efficient function 3. The ISP must have solid experience in the provision of services in the same nature, scale and complexity commensurate with the TOR. 4. The lSP must have at least three (3) similar contracts (similar by scope, nature and amount), preferably with international or intergovernmental organizations. Evidences of contracts and references from other clients are required). ☒ Written Acceptance of Goods based on full compliance with RFQ requirements ☒ Technical Specifications of the items (Annex 1) ☒ Form for Submission of Quotation (Annex 2) - Offer to Supply Goods/Services compliant with technical specifications/ Requirements (Table 1) - Offer to Comply with Other Conditions and Related Requirements Form (Table 2) ☒ Company Background Information Form (Annex 3) ☒ General Terms and Conditions / Special Conditions (Annex 4). Ali Salam Procurement Analyst
[email protected] Any delay in UNDP’s response shall be not used as a reason for extending the deadline for submission, unless UNDP determines that such an extension is necessary and communicates a new deadline to the Proposers.
Goods offered shall be reviewed based on completeness and compliance of the quotation with the minimum specifications described above and any other annexes providing details of UNDP requirements. 4
Where the information is available in the web, a URL for the information may simply be provided.
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This contact person and address is officially designated by UNDP. If inquiries are sent to other person/s or address/es, even if they are UNDP staff, UNDP shall have no obligation to respond nor can UNDP confirm that the query was received. 3
Annex 1
RFQ: Provision of Internet Service via Optical Fiber for UNDP Baghdad – D2 office in UNAMI Compound to cover a period of one year. A. Objective: 1. UNDP Iraq requires contractual services for the installation and provision of highly stable and reliable internet service. 2. Connection should be fiber‐optic and wireless solutions as backup system. 3. The link should be able to support applications and services such as data communication and internet between the endpoints. 4. Offerors shall provide Two options for bandwidth requirements. Option 1: 12Mbps/12Mbps Option 2: 15Mbps/15Mbps Duplex with no additional payment or limitation by traffic amount [unlimited traffic ‐no download quota] and time. 5. 16 Public IP Addresses. B. Requirements: I. Description of the Services/ Technical Requirements: 1. The circuit should provide at all times dedicated connection of [Option 1: 12Mbps/12Mbps] OR [Option 2: 15Mbps/15Mbps] full duplex bandwidth/month, unlimited traffic (no download quota) providing 16 public IP addresses. 2. Technical Support and/or Help desk: The Internet Service Provider (ISP) must have the ability to provide 24 hours/day for 365 days/year technical support and/or help desk availability for monitoring and troubleshooting purpose, resolving incidents relating to the Internet access service on the Explore platform, the network should be monitored end to end so as to ensure quality of service and a high availability level. Detailed description of the helpdesk support must be included in the Proposal. 3. The ISP should be able to provide usage report to the end user when requested and provide UNDP with a Multi Router Traffic Grapher (MRTG) online account to monitor the usage of the network. UNDP authorized representative should also be given access to the system by the Service Provider. 4. The Service Provider should have a physical presence, including availability of technical support in Baghdad, Iraq. 5. Data confidentiality guarantee; Provider may not scan traffic (if this should be done for finding problems in the network a prior UNDP agreement must be obtained); II. Link Commissioning 1. The lSP is responsible to provide all hardware equipment required to carry out the full implementation of the project site that achieve a consistent, reliable and secure channel connection. 2. Any civil work related to installing the connection and the outdoor antenna (e.g. laying of cables) must be the responsibility of the ISP. 3. The provider shall submit a list with all relevant points of contact: (a) Project Management "focal point". (b) Provider’s Technical Support or help Desk, (c) National Technical Support or Help Desk, (d) if the provider will do use of sub‐contractors or sub‐contracted services for portions of the link, the list of them with contact numbers. 4. When the installation is done (meaning the link is considered "Up") the provider shall submit 5
a detailed information of the link setup, including the link unique identity number or name (ID) to which UNDP Iraq will do reference when technical support may be required.
III. Service Level Agreement (Deliverables‐ Technical Requirements)
1. Must be not less than 99.5% (99.7 or 99.9 is preferred) averaged over a calendar month. Two levels should been defined to indicate the impact on Internet access availability, for every incident detected, a severity level is allocated. - Severity Level 1: The main functions of the Internet access service are disrupted. - Severity Level 2: The main functions of the Internet access service are available, but a nonessential function is defective or out of service. 2. The Provider should have a Network & Security Operations Centre to detect an incident; a ticket should be created and handled proactively within 2 hours of the incident being detected. And if UNDP Office detects an incident and notifies the helpdesk the ensuing tickets should be handled reactively. - Severity Level 1: in less than 2 hours - Severity Level 2: within the next 24 hours 3. The service availability level is expressed as a percentage (%), and is calculated on a monthly basis. Availability level (Service Uptime) = 99.5% (99.7% or 99.9% is preferred) Mean Time to Recovery (MTTR) should be a maximum of 2 hours including the last mile connectivity medium. 4. The ISP should guarantee to have a maximum average packet loss of 10% or less during any calendar month. 5. The ISP should have a reliable backup source for the internet as a Backbone to guarantees a better services and a secure connection to help forwarding the internet service directly without any defects of the browsing. This system also should provide a smooth and seamless connection from down time to a network with the same recommended data rates. 6. The average monthly delay between the Explore network and our main international Internet service partners does not exceed 220 ms. 7. No limitations on traffic/ports, no mandatory proxy servers and firewalls.
C. Penalties: 1. If the availability of the link falls at or below 80.0% on any given month period UNDP shall be exempted of payment for the affected month and UNDP reserves the right to terminate the contract. 2. If it desires due to ''The failure of the provider to deliver the contracted service''. 3. If the availability of the link falls between 99.8% and 51.0% on any given month the provider shall extent a Credit Note to UNDP upon its request, this as a penalty for the poor performance of the service, the Credit Note shall be calculated as follow:
