Resume Guide

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This worksheet is designed to help you gather useful information that ... (High school is generally not included if you have attended college) ... (e.g. volunteer experience, student government, community service, PTA, coaching, committee.
Resume Guide A worksheet and sample resumes for the job applicant

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Resume Worksheet This worksheet is designed to help you gather useful information that employers like to see included in most resumes. We have used a chronological format since it is preferred by employers. We recommend using a blank Word document (not a template). ____________________________________________________________________________ Your Name Address Telephone number (Alternate phone number) Email address

Job Objective Your objective gives focus to the resume and lets the employer know what sort of position or area of specialization you are seeking. You may want to have separate resumes with different objectives for different kinds of jobs. Make sure your objective isn’t too specific, or so broad that it’s meaningless. (e.g.) “Seeking an administrative assistant position utilizing my organizational, customer service and technical skills” “To obtain an entry-level position in psychology with a counseling focus” “To obtain an internship position in the journalism field” Objective______________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________ Summary of Qualifications (optional) This is an effective way to let the employer know that your skills and qualifications match their needs. Be genuine, and if possible, use language that matches the job announcement. (e.g.) • B.S. degree in business with over eight years successful management experience • Highly organized, with the ability to efficiently balance many projects at once • Excellent interpersonal, written and verbal communication skills • Honest, reliable and hard working ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________

___________________________________________________________________________

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Education If you have attended more than one college, list the most relevant/recent degree or training first. (High school is generally not included if you have attended college) College/Institution name Degree (or certificate)

City, State Graduation date (or “expected” or “currently enrolled”)

Honors and awards (academic scholarships, leadership awards, GPA (if over 3.0) Relevant Coursework (specific courses or programs that relate to your job objective) • • •

_____________________________ _____________________________ _____________________________

• • •

_____________________________ _____________________________

_____________________________

Work Experience (or “Employment History”) List employment in reverse chronological order (present or most recent position first). Internships are also included in this section. Employer/Organization Job title

City/ State Dates (month and year)

Job duties/ responsibilities—Begin phrases with action words (see Resume Language and Action Verbs list, pages 5 and 6). Promotions, accomplishments, knowledge or skills you acquired, etc. ______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________ Employer/Organization Job title

City/ State Dates (month and year)

Job duties/ responsibilities Promotions, accomplishments, etc. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

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Employer/Organization (continue to list employment--include experience within the last ten years or your last 4-5 jobs) ______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________ Additional Skills (e.g. foreign languages, technical skills, certifications, etc.) ______________________________________________________________________________ ______________________________________________________________________________

Additional Activities (e.g. volunteer experience, student government, community service, PTA, coaching, committee work, etc; be careful when listing religious and political activities-you don’t know who will be reading your resume!) ______________________________________________________________________________ ______________________________________________________________________________ (Other possible headings, if applicable) Professional Organizations Professional Development/ Workshops Military Experience References “Available on request” or leave this heading out and list your references on a separate page (see Sample Reference List, page 4). Try to use professional references only (work or education related). Make sure to ask permission before including someone as your reference!

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Sample Reference List References for Jane Smith

Dr. Linda Kunce Assistant Professor of Psychology Illinois Wesleyan University P.O. Box 2900 Bloomington, IL 61702 309.556.3663 [email protected]

Ms. Michelle Jones Human Resources Director XYZ Technology 111 Dover Lane, Suite 200 St. Louis, MO 63121 314.935.2222 [email protected]

Professor Gerald Olson Associate Professor of Accounting and Chairperson of Business Administration Illinois Wesleyan University P.O. Box 2900 Bloomington, IL 61702 309.556.3170 [email protected]

Sue Stroyan Associate Professor University Librarian Illinois Wesleyan University P.O. Box 2900 Bloomington, IL 61702 309.556.3172 [email protected]

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Resume Language Employers generally scan resumes quickly and the ‘staccato’ style conveys your key qualifications with few words, but lots of impact. Sentence subjects and personal pronouns are eliminated and strong action verbs are used instead. An example might be “Supervised five employees” or “Analyzed research reports”. Numbers also strengthen your resume. For example, “Served an average of 30 customers per hour”, “Wrote and edited reports of over 12,000 words” and “Handled average cash sales of $2000.00 per day”.

Resume Action Words Accelerated Accomplished Achieved Administered Advised Analyzed Approved Arranged Assisted Budgeted Built Calculated Chaired Collaborated Communicated Completed Conducted Constructed Consulted Contributed Controlled Coordinated Counseled Created Dealt with Delivered Demonstrated Designed Developed Diagnosed Directed Distributed

Edited Educated Encouraged Engaged Established Evaluated Examined Explained Facilitated Generated Guided Handled Implemented Improved Increased Influenced Initiated Instructed Insured Integrated Interpreted Interviewed Investigated Lectured Led Managed Monitored Motivated Ordered Organized Oversaw Participated

Performed Persuaded Planned Presented Produced Programmed Provided Purchased Recommended Reduced Reinforced Reorganized Repaired Represented Responsible for Reviewed Revised Scheduled Solved Sponsored Streamlined Summarized Supervised Taught Trained Translated Troubleshot Updated

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Resume Action Words/Phrases If you are thinking of using these Word(s)/Phrase(s)

You might consider:

Set up/Start up

Arranged, Engineered, Established, Founded, Initiated, Introduced, Invented, Launched, Organized, Spearheaded

Put together

Accumulated, Arranged, Assembled, Collected, Compiled, Constructed, Coordinated, Organized

Wrote

Composed, Drafted, Formulated

Wrote down/Keep track

Monitored, Recorded

Kept up

Maintained

Helped

Assisted, Supported

Watched over

Oversaw, Supervised

Led

Conducted, Directed, Guided, Headed

Made

Created, Designed, Developed, Devised, Established, Formulated, Invented, Produced

Made ready

Arranged, Planned, Prepared

Made better

Improved, Overhauled, Remodeled, Restructured, Revamped, Revised, Revitalized, Streamlined, Strengthened, Transformed, Upgraded

Made bigger

Enlarged, Expanded, Increased

Checked or Checked over

Analyzed, Examined, Inspected, Monitored, Reviewed, Verified

Made sure

Assured, Ensured

Gave

Presented, Provided, Supplied

Gave out

Distributed

Showed

Demonstrated, Displayed

Showed how

Instructed

Filled out

Completed

Got

Acquired, Obtained, Secured

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Chronological Resume

Gary Gutenburg 2733 NE 95th Street Seattle, WA 98105

(206) 555.1212 [email protected]

OBJECTIVE: Information technology internship utilizing my computer systems and programming skills. SUMMARY OF QUALIFICATIONS: • • • • •

3 years experience in computer lab and network administration Demonstrated customer service experience in various settings Work well independently and in team projects Japanese: fluent reading and listening; basic conversational skills Computer Skills: Proficient in C/C++, HTML, HML, Microsoft Office, Windows NT, LAN, web design (http://students.washington.edu/ggute)

EDUCATION: University of Washington, Seattle, WA BS in Informatics, GPA: 3.5/4.0, June 2006 Coursework includes study of information systems and technology with a human-centered approach: Informatics Fundamentals, Database Management, Information Retrieval, Information Systems Analysis and Design, Research in Informatics, Compute Networks, Distributed Applications Study Abroad: Keio University, Tokyo, Japan, Spring 2001 – Winter 2002 One-year exchange program, resided with host-family RELATED WORK EXPERIENCE: Computer Lab Assistant, University of Washington, Winter 2002 to present • Provide instructional assistance in an ultra-modern computer lab. Network Administrator, Crescent High School, Crescent, WA, 1/97 – 6/99 • Aided teachers and students on proper use of computers. • Worked with administration to help design and maintain school’s computer network. • LAN installation and maintenance using Microsoft NT. • Web design (www.crescent.edu). OTHER WORK EXPERIENCE: Customer Service Specialist, ComUSA, Seattle, WA, Summer 2002 Shift Leader, Video Update, Seattle, WA, 5/99 – 1/00 Waiter, Family Kitchen, Bothell, WA, Summer 1998 ACTIVITIES AND AWARDS: Member, National Society of Collegiate Scholars, University of Washington, 2002 – present ASUW Crime Prevention Committee, UW, 1999 – 2001 Varsity Football Team, East Japan Conference Champions, Keio University, 2001 Valedictorian, Crescent High School, 1999

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Chronological Resume

Applicant Name

Campus Address 425 Grant St. Bowling Green, OH 43403 419.555.1040 [email protected]

Objective To obtain a position as a staff accountant. Education B.S. in Accounting, Bowling Green State University 3.4 cumulative GPA, 3.6 major GPA

Expected May 2001

A.A.S. in Accounting, Lorain County Community College 3.7 cumulative GPA, Dean’s List all semesters

May 1996

Relevant Course Work Financial Accounting Managerial Accounting Cost Accounting

Auditing Federal Taxation Corporate Finance

Effective Business Writing Speech Communications Information Systems

Work Experience Junior Accountant, Homanick Inc., Akron, Ohio Handle monthly journal entries; analyze sales/marketing monthly expenses and sales representatives’ gross receipts; create spreadsheets; handle special projects.

September 2000 - present

Accounting Intern, Burry and Associates, Akron, Ohio Reviewed and corrected accounting entries, assisted with financial planning input and analysis, and generated reports. Accounting corrections revealed nearly $50,000 in unpaid bills and mislaid funds.

May – August 2000

Billing Coordinator, Corpora Corp., Elyria, Ohio Handled collections on more than 500 past due accounts; reconciled payment discrepancies; resolved client billing and eligibility issues. Crew Leader, Michael’s Muffins, Elyria, Ohio Supervised crew of seven workers and managed bakery’s daily operations

June 1996 – August 1999

June 1994 – May 1996

Computer Skills MS Excel

MS Access

MS Word

MS Powerpoint

Windows 2000

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Functional Resume

Vanessa A. Sanchez

444 Border Collie Lane • Naperville, Illinois 60512 • (630) 555-1212 • [email protected] OBJECTIVE A management position that requires excellent interpersonal, organizational, and supervisory skills. Would welcome assignments in operations, sales/marketing, customer service, human resources, or related areas. EDUCATION Northeastern Illinois University, Chicago, Illinois Bachelor of Science in Management, May 2008 G.P.A. 3.2/4.0 • Financed 90 percent of education through part-time employment and student loans. PROFESSIONAL PROFILE Management • Supervised various youth recreational activities. • Trained new employees in effective sales and direct mail techniques. • Frequently served as store supervisor in the manager’s absence. Interpersonal • Demonstrated effective persuasive skills in retail sales. • Provided excellent customer service by phone and in person. • Resolved customer complaints effectively and efficiently. • Served as new student orientation facilitator and group leader. Organizational • Provided administrative support in producing all forms of office communications. • Designed and developed a coding system for a university research project. • Organized and recorded data as a research assistant. • Recognized by supervisors as being efficient and detail-oriented. LANGUAGES Speak, read, and write Spanish/English fluently. Basic conversational ability in Italian. COMPUTER SKILLS IBM PC and Mac formats, Microsoft Word, Excel, PowerPoint, Printshop, several e-mail formats, and the Internet. EMPLOYMENT HISTORY Good Luck Rent-A-Car Customer Service Representative

Park Ridge, Illinois 2005 to present

Northeastern Illinois University Research Assistant

Chicago, Illinois 2004 – 2005

Chakotay Gift Emporium, Ltd. Sales Associate/Cashier

La Forge, Illinois 2002 – 2003

Courtesy of Northeastern Illinois University

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Combination Resume APPLICANT NAME 5320 10th Street * Oak Harbor, WA 98035 * 360.755.1212 [email protected] http://students.washington.edu/dpolitico OBJECTIVE: Communications or public relations position with a multimedia company that specializes in global communications. QUALIFICATIONS: Computer skills: Microsoft Word - Constructing web page using Microsoft FrontPage - Background knowledge in 3D applications such as Cosmo Worlds, Softimage, Povray and Maya (version 2.5) Communication: - Coordinated with a group of interns in producing inter-active cinema project Leadership: - Student athlete involved in varsity sport activities 25-30 hours a week while attending school full time - Member of the Executive Council, Chi Psi Fraternity - Camp counselor and facilitator Young Life of Gig Harbor PROJECT: Designed virtual world for collaborative cinema project that included a presentation, website, and video trailer. Utilized the 3D application of Cosmo Worlds, Provay and Maya and conducted extensive research into each. (Fall 2004-Winter 2005) EDUCATION: University of Washington, Seattle Washington BA in Political Science June 2005. Certificate and emphasis in Political/Global Communications, GPA 3.0 Related courses: Global Communications, Speech Communications, Economics and Computer Graphics EXPERIENCE: Speech Communications Lab Intern, University of Washington, Seattle, WA, April 2003-present New Media Research Lab Intern, University of Washington, Seattle, WA, January 2003-April 2003 Seattle Tennis Club, Seattle, WA, June 2002 – September 2002 Graebel Quality Movers, Inc., Kent, WA, June 2001-May 2002 ACTIVITIES: - University of Washington Varsity Football team, 2001-2004 - Member of Chi Psi Fraternity (Alpha Theta Delta), 2002-Present - Volunteer at Franklin Elementary School, Tacoma, 2002 - Young Life of Gig Harbor and Tacoma, 1999-2001

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Electronic Resume

Applicant Name

111 Main Street Charlotte, NC 28212 704.555.5555 [email protected] KEYWORD PROFILE Sales, Investments, Communication Skills, 4 Years Customer Service Experience, Microsoft Office, Data Base Knowledge, Supervision, Marketing, A.A.S. Accounting, Customer Service Certificate, Internet Applications OBJECTIVE To obtain a position as an Investment Customer Representative EDUCATION A.A.S., Accounting, December 2005 Central Piedmont Community College, Charlotte, NC, GPA: 3.4 Certificate, Customer Service, August 2005 Central Piedmont Community College, Charlotte, NC, GPA: 3.7 WORK EXPERIENCE INTERN – Consumer Products Bank of America, Charlotte, NC, May 2005 to December 2005 * Assisted with marketing and sales promotions * Performed general office duties * Answered and directed incoming calls on 18-line switchboard * Learned all aspects of consumer products offered by Bank of America * Entered and managed information in data base * Used Microsoft Office products extensively for business purposes BENEFIT CONSULTANT Key Family Qualified Plans, Fort Mill, SC, June 2003 to May 2005 * Sold and serviced 401K plans, flexible spending accounts, and other payroll deduction plans * Received annual customer service award * Demonstrated comprehensive knowledge of benefit products * Entered and managed information in data base LAWN AND GARDEN DIVISIONAL SALES MERCHANT Home Depot, Charlotte, NC, January 2001 to June 2003 * Increased sales by 20 percent in 2001 to 2002 * Helped customers locate and choose products for their lawn and garden needs * Supervised 7 employees within the division * Performed cash reconciliation duties averaging $40,000 daily * Gained extensive product knowledge REFERENCES AVAILABLE UPON REQUEST

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