(THEN LISTEN LIKE YOU'VE NEVER LISTENED BEFORE AND TAKE. NOTES).
Okay (name) let me tell you a little about us. Have you heard of Herbalife?
Retail Script by Shelley Kitching
Hello, can I help you? Please can I take your name? Thank you (name) what I need to do now is find out a little bit about you, I will tell you all about our company, and our amazing products and most importantly, how we can help you get the results you’re looking for okay? • May I ask your age? • Do you know how tall you are? • Do you know how much you weigh? (if not, then dress/top/trouser size) • Do you have an ideal goal? • Do you smoke? • Do you take any medication or have any medical conditions? • What diets have you tried before? • How did they work for you? • What caused this weight gain? Ok (name) after what you’ve told me, I can see that you are serious about making a change, but how serious are you really? (THEN LISTEN LIKE YOU’VE NEVER LISTENED BEFORE AND TAKE NOTES) Okay (name) let me tell you a little about us. Have you heard of Herbalife? (Whether they say yes or no, no problem and go into the description)
Herbalife is an International company established since 1980 and currently operates in 81 countries. We cover everything from weight loss right up to Olympic standard sports nutrition and currently have in excess of 100 million satisfied customers using our products every day. Our products are naturally derived, with no hormones or chemicals so (name) if you can eat food, you can take our products. Do you like fruit juice, yoghurt or porridge? So (name) what we are looking to do is put you on a three meal a day healthy eating programme. We take care of two of your meals with our products, one of the products comes in 6 flavours and mixes well with milk/soya or rice milk, fruit juice or porridge and I have some great recipe ideas I’ll send you, so for example you’d take our products to replace your current breakfast and lunch, you can have two snacks, mid morning and mid afternoon, maybe a piece of fruit or one of our delicious healthy protein snacks ( we do savoury nuts or if you have a sweet tooth , we do the most gorgeous healthy chocolate bars) You’ll need to up your water intake to around 8 glasses per day and I’ll teach you how you can do that okay? Then (name) the best bit you can have anything you like in the evening, I’ll just advise you on your portion size so you won’t feel hungry, how does that sound? (name) To help you get the very best results possible, Herbalife also provide a great range of supplements that assist with normalising your eating habits, help with inch loss and products that help with re-shaping your middle, and products that also provide energy and vitality.
Now tell them your testimonial and if you haven’t lost weight, tell them one from someone who has a similar story) Ok (name) we have three programmes that will give you the results you are looking for (repeat their goal) Fast, Faster or Fastest, (see attached sheet, Customer product programmes) Fast : Explain what products they get will offer you a result of say around 7 lb weight loss obviously this will depend on how good you are not just mid week but also on the week-end, but these results will give you an idea of what to roughly expect. Quote the products and the price per day, per meal and per month Faster: Explain what products they get Will offer you a result of approx. 10 lb as well as inch loss. Quote the products, the price per day, per meal and per month. Faster: Explain what products they get Well this one (name) is my all singing, all dancing programme, you’re going to drop a dress size with this one. Quote the products, the price per day, per meal and per month. Add on any other products to the programme depending on what they told you in the beginning. IE: they suffer from IBS, you recommend Florafibre. So (name) for less than a fiver a day, for two meals you can lose weight, enjoy 5 meals per day and on top of all that I offer you free
follow-up 1st day, 3rd day, then once a week to keep you on track right up until you’ve reached your goal and then, I’m going to teach you how to keep it off. Now (name) just to let you know that after 21 days if for any reason you are unhappy with your results, you are welcome to send the whole lost back to me and I will refund you in full. So (name) do you think you can do this for at least 21 days, risk free? Great (name) which programme suits you better, fast, fastest or the all singing all dancing programme? Great, now you get to choose two flavours of Formula 1 (the one you have for Breakfast and lunch) which two would you like? (go through the flavours) Ok (name) before you pay me, do you have a pen and paper there as I want give you my details first. • Give your full name • Give your company name ie Total Healthcare and tell them that this will appear on their credit/debit card statement and not Herbalife • Give your Address and Tel number Okay (name) please may I take your address, telephone number, email address and how would you like to pay? I take all plastic. Take their details, thank them for their order and explain you will be in contact in a couple of days to get them started correctly.
