Savita Medical Centre Patient Survey 2013-14. 1. Thinking about ... 46. Difficult.
13.8%. 18. Very difficult. 8.5%. 11 answered question. 130 skipped question. 7 ...
Savita Medical Centre Patient Survey 2013-14
1. Thinking about the last time you tried to book an appointment to see a doctor within two working days were you able to do so? Response
Response
Percent
Count
Yes
70.1%
94
No
29.9%
40
answered question
134
skipped question
3
2. Thinking about the last time you tried to book an appointment to see a doctor more than two working days ahead were you able to do so? Response
Response
Percent
Count
Yes
87.1%
115
No
12.9%
17
answered question
132
skipped question
5
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3. Normally how easy is it to get through to the Surgery on the phone? Response
Response
Percent
Count
Very easy
26.1%
35
Easy
45.5%
61
Neither easy nor difficult
17.9%
24
Difficult
9.0%
12
Very difficult
1.5%
2
answered question
134
skipped question
3
Response
Response
Percent
Count
4. Normally how easy is it to speak to a doctor on the phone?
Very easy
12.3%
16
Easy
30.0%
39
Neither easy nor difficult
35.4%
46
Difficult
13.8%
18
Very difficult
8.5%
11
answered question
130
skipped question
7
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5. How easy is it for you to see your preferred doctor(s)? Response
Response
Percent
Count
Very easy
33.6%
45
Easy
37.3%
50
Neither easy nor difficult
21.6%
29
Difficult
6.0%
8
Very difficult
1.5%
2
answered question
134
skipped question
3
6. How easy is it for you to see a practice nurse or health care assistant (HCA) at the Practice? Response
Response
Percent
Count
Very easy
9.8%
13
Easy
42.9%
57
Neither easy nor difficult
25.6%
34
Difficult
17.3%
23
Very difficult
4.5%
6
answered question
133
skipped question
4
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7. Overall how would you rate the appointment system at the Surgery? Response
Response
Percent
Count
Very good
29.1%
39
Good
47.8%
64
Neither good nor poor
12.7%
17
Poor
7.5%
10
Very poor
3.0%
4
answered question
134
skipped question
3
8. Thinking about the last time you saw a doctor at the Surgery how would you rate them in the following areas? Neither Very good
Good
good nor
Poor
Very
Rating
Rating
poor
Average
Count
poor
Asking about your symptoms
Listening to you
Explaining tests and treatments
Showing care and concern
Involving you in your care
Giving you enough time
37.7%
41.5%
11.5%
(49)
(54)
(15)
35.2%
39.1%
14.8%
(45)
(50)
(19)
30.2%
41.1%
16.3%
10.9%
(39)
(53)
(21)
(14)
37.2%
35.7%
13.2%
7.8%
(48)
(46)
(17)
(10)
34.1%
34.1%
17.8%
10.1%
(44)
(44)
(23)
(13)
31.5%
35.4%
18.5%
9.2%
(46)
(24)
(12)
(41)
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6.2% (8)
3.1% (4)
4.05
130
7.0% (9)
3.9% (5)
3.95
128
1.6% (2)
3.88
129
6.2% (8)
3.90
129
3.9% (5)
3.84
129
5.4% (7)
3.78
130
answered question
131
skipped question
6
9. Thinking about the last time you saw a nurse at the Surgery how would you rate them in the following areas? Neither Very good
good
Good
nor
Poor
Very
Rating
Rating
poor
Average
Count
poor
Listening to you
Explaining tests and treatments
Showing care and concern
Involving you in your care
Giving you enough time
22.4%
57.6%
11.2%
(28)
(72)
(14)
24.2%
52.4%
12.9%
(30)
(65)
(16)
25.0%
51.6%
12.9%
(31)
(64)
(16)
22.6%
49.2%
17.7%
(28)
(61)
(22)
22.8%
47.2%
20.3%
(28)
(58)
(25)
4.8% (6)
4.0% (5)
3.90
125
5.6% (7)
4.8% (6)
3.85
124
5.6% (7)
4.8% (6)
3.86
124
4.8% (6)
5.6% (7)
3.78
124
3.3% (4)
6.5% (8)
3.76
123
answered question
125
skipped question
12
10. Thinking about the receptionists at the Surgery, how would rate them in the following areas? Neither Very good
Good
good nor
Poor
Very
Rating
Rating
poor
Average
Count
poor 45.0%
40.5%
12.2%
(59)
(53)
(16)
Treating your information
40.8%
44.6%
12.3%
confidentially & privately
(53)
(58)
(16)
40.6%
46.1%
10.2%
(52)
(59)
(13)
37.7%
46.2%
9.2%
(49)
(60)
(12)
Friendliness
Helpfulness
Offering alternatives if your preference is unavailable
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1.5% (2)
0.8% (1)
4.27
131
2.3% (3)
0.0% (0)
4.24
130
1.6% (2)
1.6% (2)
4.23
128
3.8% (5)
3.1% (4)
4.12
130
answered question
132
skipped question
5
11. If you request regular medication, how would you rate the Practice in respect to the way they process your request? It is processed: Response
Response
Percent
Count
Always efficiently
34.2%
41
Efficiently most of the time
39.2%
47
Efficiently some of the time
20.8%
25
Mostly inefficiently
4.2%
5
Always inefficiently
1.7%
2
answered question
120
skipped question
17
12. If you have requested test results in the past, such as blood or urine test results, how easy is it typically? Response
Response
Percent
Count
Very easy
22.3%
27
Easy
47.1%
57
Neither easy nor difficult
22.3%
27
Difficult
6.6%
8
Very difficult
1.7%
2
answered question
121
skipped question
16
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13. If you have tried to book a test appointment at the Surgery, such as a blood test or smear test, how easy has it been? Response
Response
Percent
Count
Very easy
21.8%
27
Easy
46.8%
58
Neither easy nor difficult
23.4%
29
Difficult
4.8%
6
Very difficult
3.2%
4
answered question
124
skipped question
13
Response
Response
Percent
Count
14. How easy is it to park at the Surgery?
Very easy
6.8%
8
Easy
15.4%
18
Neither easy nor difficult
18.8%
22
Difficult
29.1%
34
Very difficult
29.9%
35
answered question
117
skipped question
20
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15. In your view is there ample seating available at the Surgery? Response
Response
Percent
Count
Yes
75.2%
97
No
24.8%
32
answered question
129
skipped question
8
16. Overall, how satisfied are you with the facilities at the Practice? Response
Response
Percent
Count
Very satisfied
20.8%
26
Satisfied
48.0%
60
Neither satisfied nor dissatisfied
19.2%
24
Dissatisfied
6.4%
8
Very dissatisfied
5.6%
7
answered question
125
skipped question
12
Response
Response
Percent
Count
17. How satisfied are you with the Practice overall?
Very satisfied
30.8%
40
Satisfied
36.9%
48
Neither satisfied nor dissatisfied
19.2%
25
Dissatisfied
6.9%
9
Very dissatisfied
6.2%
8
answered question
130
skipped question
7
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18. Are you? Response
Response
Percent
Count
Male
50.4%
63
Female
49.6%
62
answered question
125
skipped question
12
Response
Response
Percent
Count
19. Which of the following age groups do you fall into?
16 or under
0.8%
1
17 to 24
6.3%
8
25 to 34
25.8%
33
35 to 44
21.9%
28
45 to 54
21.9%
28
55 to 64
14.8%
19
65 to 74
6.3%
8
75 to 84
1.6%
2
85 to 89
0.8%
1
90+
0.0%
0
answered question
128
skipped question
9
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20. Which of the following options best describes your ethnicity? Response
Response
Percent
Count
White British
14.9%
17
White Irish
3.5%
4
Black British
2.6%
3
Caribbean
0.0%
0
African
1.8%
2
Indian or British Indian
62.3%
71
Arab or British Arab
1.8%
2
Pakistani or British Pakistani
3.5%
4
Bangladesh or British Bangladeshi
0.9%
1
Sri Lankan or British Sri Lankan
5.3%
6
Chinese or British Chinese
0.0%
0
Other British Asian
3.5%
4
Mixed British
0.0%
0
Other (please specify)
13
answered question
114
skipped question
23
21. If you would like to make any comments please use this section below: Response Count 34
10 of 14
answered question
34
skipped question
103
Page 6, Q20. Which of the following options best describes your ethnicity?
1
French/Asian
Oct 27, 2013 7:22 AM
2
European
Oct 27, 2013 12:44 AM
3
White - European
Oct 23, 2013 5:53 AM
4
Asian
Oct 6, 2013 4:19 AM
5
Somalian
Oct 6, 2013 4:15 AM
6
White East European
Oct 6, 2013 4:11 AM
7
Matriuitus
Oct 6, 2013 4:05 AM
8
White
Oct 6, 2013 3:47 AM
9
other
Oct 6, 2013 3:28 AM
10
Asian
Oct 1, 2013 3:12 AM
11
Lithuanian
Oct 1, 2013 2:39 AM
12
never answer this question
Sep 30, 2013 8:34 PM
13
white
Sep 30, 2013 3:46 PM
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Page 6, Q21. If you would like to make any comments please use this section below:
1
Shabnam is particularly nice
Oct 27, 2013 7:25 AM
2
Would like x-ray body metal body no chance got to wait 5 days for app
Oct 27, 2013 7:18 AM
3
We need surgery opening hours to be increased additional 30 minutes to 1 hour.
Oct 27, 2013 7:05 AM
4
Could you have blood tests at the Surgery it self, any one would be good
Oct 27, 2013 6:40 AM
5
Sometimes the doctor does not take your symptoms/illness seriously. It would be good if he can refer to specialist much quicker so that patients do not have to suffer for long periods of time.
Oct 27, 2013 6:20 AM
6
Dr very good & especially the receptionists are very helpful
Oct 27, 2013 6:16 AM
7
I don't want to comment but my GP is very nice GP is very good for us
Oct 27, 2013 6:13 AM
8
How about include the "other white" option???
Oct 23, 2013 5:53 AM
9
I have been with GP for over 30 years and they have very good and helpfull through out and still do same applies to my family as well .well done savita gp and keep up the good work. best gp in town .
Oct 8, 2013 7:23 AM
10
We would appreciate if you could arrange for a female doctor even if for few hours a week.
Oct 6, 2013 2:57 PM
11
None
Oct 6, 2013 1:41 PM
12
Facility to book online appointments
Oct 6, 2013 10:53 AM
13
Morning surgery time needs to be changed 9am instead of 8 am for patient convenience in winter period november to march.
Oct 6, 2013 9:28 AM
14
should have choice of doctors and more accessible services at the surgery rather than just 1 GP.
Oct 6, 2013 7:22 AM
15
The nurse and doctor specially need to listen to patient and not be prejudiced practitioner. It doesnt help at all.
Oct 6, 2013 5:17 AM
16
Nurse appointments more Saturday
Oct 6, 2013 4:27 AM
17
Need parking arrangement at Surgery and nurse should be available for more days and appointment for nurse should not take this long time to get.
Oct 6, 2013 4:22 AM
18
Overall the service is good
Oct 6, 2013 4:09 AM
19
Happy with the service I get
Oct 6, 2013 4:05 AM
20
At that surgery some time it is difficult to live appointment some time is easy
Oct 6, 2013 3:44 AM
21
Anytime I call for an appointment the Dr is fully booked. Please ensure you leave ample space for non-regular patients, being offered an emergency appointment isn't good enough.
Oct 6, 2013 3:40 AM
22
Regarding vaccination while travelling abroad it is noticed and felt that a patient has to pay for their vaccination at the Surgery, while at the other surgeries it is free of charge. Why does it differ from surgery to surgery?
Oct 6, 2013 3:34 AM
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Page 6, Q21. If you would like to make any comments please use this section below:
23
Need to use technolgy more so that patients can order repeat prescriptions and book appointments
Oct 5, 2013 2:10 AM
24
Improoved Parking
Oct 3, 2013 6:13 AM
25
Please don't run the surgery like business and have time to listen to patients. Running surgery like this gives a bad name to all NHS.
Oct 2, 2013 12:31 PM
26
My mother & I have always been very satisfied with Dr Pandya's care as my GP.
Oct 2, 2013 4:03 AM
27
It would be useful if the survey had a button "not applicable" i.e. I do not use the parking and I have never used the nurses services.
Oct 2, 2013 3:39 AM
28
The doctor never helps you to overcome the problem. He does not prefer to give any prescription medicine. If you are expected to develop your immune system or just have the over the counter medicine, why would you go to a doctor, you would rather visit a pharmacy. I prefer to go to the Urgent care in the hospital if I am ill, rather than going to this GP
Oct 1, 2013 4:34 AM
29
The surgery is extremely good at looking after patients' interests.
Oct 1, 2013 4:20 AM
30
Never seen on time.Last appointment with the nurse ran over 45 minutes late without an apology .
Oct 1, 2013 3:54 AM
31
I booked to see a doctor to have a full heath check, blood test and blood presure, urine test, STD's. And I was received by a nurse that took my weight and general information. I was advised that i was not in need of any test. I have not been contacted since.
Oct 1, 2013 3:46 AM
32
Generally I am v happy with the surgery. Usually you can get an appointment when you need it. I did have one exception when I was pregnant and the receptionist wouldn't give me an appointment and I ended up colasping and being taken to hospital
Sep 30, 2013 2:13 PM
33
Not good
Sep 30, 2013 2:12 PM
34
Dr pandya a first class doctor very blessed to have him as my GP
Sep 30, 2013 2:09 PM
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