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Score Norms for Improving Library Service Quality - LibQUAL+
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Score Norms for Improving Library Service Quality - LibQUAL+
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study that library users think about library
service
quality by making refined ... rather than by employing crude categorical judgments (e.g., merely â
good
" ..... âLibQUAL+": One Instrument in the New Measures Toolbox," ARL
Newsletter
212.
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