SPRING-SUMMER 2016 CATALOG of BOOKS

SPRING-SUMMER 2016 CATALOG of BOOKS

SPRING-SUMMER 2016 CATALOG of BOOKS New Titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Backlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Title Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Sales Representatives, International Distributors, and Amacom Sales Office Contacts . . . . . . . . . . . . . . . .31 Order Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Ordering Information . . . . . . . . . . . . . . . .inside back cover

AMACOM, a division of American Management Association, publishes books on general business, management, personal finance, science & technology, education, real estate, career, self-help, popular psychology, health & fitness, and parenting. AMACOM books help readers enhance their personal and professional growth and reach into the future to understand emerging trends and cutting-edge thinking.

NEW TITLES Simplify and supercharge your marketing!

Get Scrappy

Smarter Digital Marketing for Businesses Big and Small Nick Westergaard

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t’s an exciting time to be in marketing: The Internet, social media, and content marketing are powerful equalizers, resetting the playing field for businesses large and small. Yet, it’s also a challenging time, with much work to do and an everchanging array of platforms, features, and networks to master—all on a tighter budget than before. Don’t get discouraged, get scrappy! Shattering the myth that only big brands can do big things, Get Scrappy will help you: Demystify digital marketing in a way that makes sense for your business • Do more with less • Build a strong brand with something to say • Find inspiration in unexpected places • Create relevant and engaging content and promote it via Twitter, Facebook, and other channels • Integrate strategy and message across touchpoints for a unified brand experience—both online and off • Spark dialogue with your community of customers • Measure what matters

The result is a reliable, repeatable system for reinventing your marketing as marketing reinvents itself. Featuring frameworks, hacks, tips, idea starters, and more, Get Scrappy is the map you need to take your marketing from good to great.

MAY 2016 • Marketing Hardcover • 55/8 x 81/2 • 240 pages eBook: 978-0-8144-3732-2 Print: 978-0-8144-3731-5 U.S. $21.95

NICK WESTERGAARD (Coralville, IA) is Chief Brand Strategist at Brand Driven Digital; host of the popular On Brand podcast; and producer and host of the Social Brand Forum, the Midwest’s premier digital marketing event. An in-demand speaker, he also teaches branding and marketing at the University of Iowa.

Don’t just sit on the beach...

Make Your Own Waves

The Surfer’s Rules for Innovators and Entrepreneurs Louis Patler

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ike the ocean, the marketplace constantly changes and today’s cresting reward becomes tomorrow’s crashing risk. Before you venture out, take a lesson from the experts: big wave surfers. Like successful entrepreneurs, they rely on preparation, passion, and persistence—and they relish a challenge. So it’s no surprise that countless surfers have pioneered products and launched thriving businesses (GoPro Cameras, O’Neil, Reef, Quicksilver). Packed with stories of surf innovators, entrepreneurs, and legends, Make Your Own Waves reveals 10 rules of the water, including: Learn to swim—the basics set the stage for everything • Get wet—you can’t succeed if you stick to the shore • Always look “outside”—watch for what’s coming or you may miss a better opportunity • Commit, charge, shred—you have to go all out to be all in • Never turn your back on the ocean—always stay in touch with the marketplace and the customer • Stay stoked—desire drives success Even the best surfers fall, but they learn from their wipeouts and paddle back out to once again push the edge, knowing that with big waves come big opportunities.

JULY 2016 • Entrepreneurship Hardcover • 6 1/8 x 91/4 • 192 pages eBook: 978-0-8144-3724-7 Print: 978-0-8144-3723-0 U.S. $21.95

LOUIS PATLER (San Francisco, CA) is a longtime surfing enthusiast and President of The B.I.T.

Group, a strategic consulting and training company whose clients include Dell, Safeway, Wells Fargo, BAE Systems, and GAP. A New York Times bestselling author, two of his previous books were included on Steve Jobs’ recommended reading list.

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NEW TITLES

Because you can’t afford to lose it…

The 10 Laws of Trust

Building the Bonds That Make a Business Great Joel Peterson with David A. Kaplan rust is the glue that holds an organization together. It turns deflection into transparency, suspicion into empowerment, and conflict into creativity. With it, a tiny company like John Deere grew into a worldwide leader. Without it, a giant corporation like Enron toppled. In The 10 Laws of Trust, JetBlue chairman Joel Peterson explores how a culture of trust gives companies an edge. Consider this: What does it feel like to work for a firm where leaders and colleagues trust one another? Freed from micromanagement and rivalry, every employee contributes his or her best. Risk taking and innovation become the norm. And, as Peterson notes, “When a company has a reputation for fair dealing, its costs drop: Trust cuts the time spent second-guessing and lawyering.” In clear, engaging prose, highlighted by compelling examples, Peterson details how to establish and maintain a culture of trust. Steps include: Start with integrity • Invest in respect • Empower everyone • Require accountability • Create a winning vision • Keep everyone informed • Budget in line with expectations • Embrace conflict • Forget “you” to become an effective leader • And more With this book in hand, you’ll be able to plant the seeds of trust —and reap the rewards of reputation, profits, and success. JOEL PETERSON (Salt Lake City, UT) is the Chairman of JetBlue and a consulting professor at the Stanford Graduate School of Business. Formerly the Managing Partner of Trammel Crow, one of the nation’s leading real estate developers, he is chairman of the investment firm he founded in 1995. DAVID A. KAPLAN (Irvington, NY) worked for 25 years at Newsweek and Fortune. A New York Times bestselling author, he is now a media consultant and teaches journalism and law at NYU.

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• National print campaign • National radio and podcast interviews • Online campaign including interviews, reviews, and outreach to leadership blogs • Downloadable, shareable excerpt • E-galleys available on NetGalley • Co-op advertising

MAY 2016 • Business / Leadership Hardcover • 55/8 x 81/2 • 128 pages eBook: 978-0-8144-3746-9 Print: 978-0-8144-3745-2 U.S. $15.95

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NEW TITLES Get out of the rut—and into a new career.

Career Courage

Discover Your Passion, Step Out of Your Comfort Zone, and Create the Success You Want Katie C. Kelley

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hat do you want to be when you grow up? That question nags at us long after childhood. Why is it so hard to figure out? Because finding your true calling takes courage. It means conquering fears, shedding misguided ideas, and mustering the strength to let go of a safe job and stage your next act. Career Courage serves as a personal coach through the soul-searching and planning process ahead, whether you’re a college grad contemplating choices, a seasoned professional seeking new directions, or a stay-at-home mom preparing to reenter the workplace. Packed with exercises and stories of inspiring second acts, the book poses tough questions about motivation, confidence, character, risk tolerance, and more. The answers will power your journey forward as you learn to: Clarify what really matters • Express your point of view • Build strong relationships and a robust network • Stay focused on finances • Think like an entrepreneur • Prioritize a truly fulfilling life • And more. MARCH 2016 • Career Paperback • 6 x 9 • 240 pages eBook: 978-0-8144-3675-2 Print: 978-0-8144-3674-5 U.S. $16.95

A career that seemed promising can feel like a dead end today. Career Courage helps you break free and create your own brand of success. KATIE C. KELLEY (Portland, OR) is Director of People + Culture Development for Fuerst Group.

Her own career pivots include stints as a psychotherapist, a pharmaceutical salesperson, and most recently as an executive coach with clients including Google and Time Inc.

Do you have what it takes?

When the Pressure’s On

The Secret to Winning When You Can’t Afford to Lose Louis S. Csoka

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t the highest level of any pursuit, the difference between the two top performers in a contest is always mental. One holds it together—while the other falls apart. The same is true in business. Whether you are confronting a crisis, making a pitch, negotiating a deal, or facing a deadline, your mindset can give you the edge. When the Pressure’s On brings peak performance principles to the boardroom, revealing five core mental skills that enable professionals to excel while under duress: Goal Setting—become mission-driven Adaptive Thinking—replace negative thoughts with positive ones Stress/Energy Management—keep your cool no matter what Attention Control—maintain focus despite distractions Imagery—see success before it happens Together, the skills form the core of this complete brain-training program, which is packed with guidelines, examples, exercises, assessments, and the latest advances in biofeedback and neuroscience. By learning to harness the power of your mind, you’ll achieve extraordinary results when it matters most.

MAY 2016 • Business Self-Hep Hardcover • 6 1/8 x 91/4 • 224 pages eBook: 978-0-8144-3611-0 Print: 978-0-8144-3610-3 U.S. $24.95

LOUIS S. CSOKA, PH.D. (Charlotte, NC) has specialized in teaching performance under pressure

for more than 30 years. He is President of Apex Performance, which trains clients ranging from Fortune 500 companies to professional athletes. As a Professor of Psychology & Leadership at West Point, he adapted sports psychology to the demands of the military and founded the school’s pioneering Center for Enhanced Performance.

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NEW TITLES

Whole food for a whole new you.

A Plant-Based Life

Your Complete Guide to Great Food, Radiant Health, Boundless Energy, and a Better Body Micaela Cook Karlsen Foreword by T. Colin Campbell

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ore people than ever are eating a whole-food, plant-based diet. Studies show that it is better for our bodies and better for the planet—but it isn’t always easy. Let A Plant-Based Life be your guide. Whether you’re taking your first steps on this path to wellness or recommitting yourself to success, author Micaela Cook Karlsen clearly maps the way. Her program enables you to set your own pace and stay the course—without relying on willpower. Drawing on personal experience and the latest research, she reveals how to: Find and sustain your motivation • Gradually add more whole, plant foods into your diet, crowding out less nutritious fare • Break old food addictions and establish new habits • Translate favorite recipes to create delicious, nourishing meals • Reshape your food environment (at home, at work, and on the go) to make healthy eating a no-brainer • Cultivate relationships that celebrate and support your new lifestyle

• National print campaign • National radio and podcast interviews on health and nutrition shows • Online promotion and book giveaway to vegan, health, and nutrition blogs • Downloadable, shareable excerpt • E-galleys available on NetGalley

Especially valuable are directions for navigating roadblocks. Here you’ll find strategies for getting family members on board and for allaying friends’ concerns about your food choices with evidence-based nutrition information. Shopping tips, pantry lists, menu plans, and more than 100 mouthwatering recipes are all included.

• Co-op advertising

If your goal is a healthier, more energized—exuberant—life, make this book your personal GPS. The journey will be more satisfying than you ever imagined.

JULY 2016 • Health / Nutrition

MICAELA COOK KARLSEN, MSPH, (Boston, MA) is one of the founding em-

eBook: 978-0-8144-3708-7

ployees of the T. Colin Campbell Center for Nutrition Studies and its former Executive Director. A contributor to the New York Times bestseller Forks Over Knives, she is a member of the advisory board for the Plant-Based Nutrition Healthcare Conference and founder of www.PlantBasedResearch.org and HabitsOfHealth.support.

Paperback • 6 x 9 • 352 pages

Print: 978-0-8144-3707-0 U.S. $16.95

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NEW TITLES

A safe and simple action plan for autism parents.

The Un-Prescription for Autism A Natural Approach for a Calmer, Happier, and More Focused Child Janet Lintala with Martha W. Murphy Foreword by Elizabeth Mumper, MD, FAAP, Former Medical Director of the Autism Research Institute

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ach year, more than 50,000 U.S. families receive an autism diagnosis. On top of turmoil and worry, they share the same urgent question: What can we do to help our child? The answers parents find can be contradictory…even dangerous. The conventional approach (employed by too many pediatricians) is to medicate difficult behaviors into submission— suppressing symptoms while leaving underlying health challenges untouched. Surfing the Internet for alternatives just leads to confusion.

• National print campaign • Online promotion and book giveaway to parenting, children¹s health, and autism blogs • Downloadable, shareable excerpt • E-galleys available on NetGalley • Co-op advertising

Now, Dr. Janet Lintala, founder of the Autism Health center and an autism mom herself, shares the natural protocols used in her practice to dramatically improve the function and well-being of children on the spectrum. Drawing on the latest research developments, as well as personal and clinical experience, she targets the underlying issues (chronic inflammation, oxidative stress, gastrointestinal dysfunction, immune dysregulation) associated with the behavior, bowel, and sleep problems so common to autism. Correcting these overlooked conditions with digestive enzymes, probiotics, antifungals, and other nonpsychiatric treatments brings transformative results: less pain, less aggression, and a child who is more receptive to behavioral and educational interventions.

APRIL 2016 • Parenting / Special Needs Paperback • 6 x 9 • 304 pages eBook: 978-0-8144-3664-6 Print: 978-0-8144-3663-9 U.S. $18.95

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While the medical profession is slow to change, autistic kids need help immediately. The Un-Prescription for Autism provides clear explanations, detailed protocols, and examples to help parents act quickly to restore their child’s health, self-control, and language—paving the way for reaching their full potential. JANET LINTALA, DC (Beckley, WV) founded and heads Autism Health!,

serving children and adults in 12 states. Her advice integrates the clinical expertise of a nonprescription autism practice with the firsthand experience only an autism parent can deliver. MARTHA W. MURPHY (Narragansett, RI) is an award-winning health writer.

NEW TITLES

Become your family’s Chief Financial Officer.

Smart Mom, Rich Mom

How to Build Wealth While Raising a Family Kimberly Palmer

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f all life’s financial shocks, few compare to bringing home an infant. Just one tiny person costs $250,000 to raise— not including college! How will you pay for it? That agonizing question fuels mothers’ choices about their careers, budgets, and families. Some lean in, some scale back or seek new opportunities—there are no easy answers . . . but lots of rewarding possibilities. Smart Mom, Rich Mom explores how women today are navigating the financially challenging career/parenting years. Written by a national money columnist and mom of two, the book chronicles people who have stayed in the game—full-time, freelance, self-employed, and more—and emerged more prosperous and empowered. Smart Mom, Rich Mom mines their experiences to uncover both career advice and spending and savings strategies that everyone can use. Stories, checklists, action steps, planning tools, and more explain how to: Prepare financially for parenthood—whether you’re expecting your first child or your third • Balance thrift with generating income and investing wisely • Find flexibility at work while safeguarding your earning potential • Save for both college and retirement despite increased expenses • Plan for unexpected events, like a layoff or illness • And much more

Kids change our lives, adding joy but draining bank accounts. Smart Mom, Rich Mom helps you adopt healthy habits—and make hard decisions—that pay off in abundance. KIMBERLY PALMER (Washington, D.C.) is the senior money editor at

US News & World Report and pens their popular Alpha Consumer blog. The author of The Economy of You (978-0-8144-3273-0), she has appeared on NBC’s Today Show, CNBC, CNN, and local television and radio shows across the country to talk about smart financial decisions.

• National print campaign with outreach to money, entrepreneurial, and parenting media • National radio and podcast interviews • Online campaign targeting money, parenting, and mommy blogs • Downloadable, shareable excerpt • E-galleys available on NetGalley • Co-op advertising

JUNE 2016 • Personal Finance Paperback • 6 x 9 • 256 pages eBook: 978-0-8144-3681-3 Print: 978-0-8144-3680-6 U.S. $14.95

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NEW TITLES You CAN love your job again.

Winning Well

A Manager’s Guide to Getting Results—Without Losing Your Soul Karin Hurt and David Dye

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t can feel like a rigged game. Executives set aggressive goals, so managers drive their teams to burnout trying to deliver. Or, employees seek connection and support, so managers focus on relationships . . . and fail to make the numbers. The fallout is stress, frustration, and disengagement, and not just among team members—two-thirds of managers report being disengaged. To succeed, managers cannot choose between results and relationships. They need both: They must get people to achieve while creating an environment that makes them truly want to. Winning Well offers managers a quick, practical action plan— complete with examples, stories, and online assessments. They will learn how to: Stamp out the corrosive win-at-all-costs mentality • Focus on the game, not just the score • Reinforce behaviors that produce results • Sustain energy and momentum • Correct poor performance without drama • Build productive relationships • Be the leader people want to work for Today’s hypercompetitive economy has created tense, overextended workplaces. Keep it productive, rewarding, and even fun with this one-stop success kit.

APRIL 2016 • Management Hardcover • 6 1/8 x 91/4 • 272 pages eBook: 978-0-8144-3726-1 Print: 978-0-8144-3725-4 U.S. $24.95

KARIN HURT (Baltimore, MD) is a top leadership consultant and CEO of Let’s Grow Leaders. A former Verizon Wireless executive, she was named to Inc. Magazine’s list of great leadership speakers. DAVID DYE (Denver, CO) is a former nonprofit executive, elected official, and President of Trailblaze, Inc., a leadership training and consulting firm.

When employees thrive, the company thrives.

The Healthy Workplace

How to Improve the Well-Being of Your Employees— and Boost Your Company’s Bottom Line Leigh Stringer

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s your workplace working for you and your employees? Studies show that unhealthy work habits, like staring at computer screens and rushing through fastfood lunches are taking their toll in the form of increased absenteeism, lost productivity, and higher insurance costs—but it doesn’t have to be that way. Companies such as Google, Apple, Aetna, and Johnson & Johnson have used innovative techniques to incorporate healthy habits and practices into the workday and into their culture—with impressive ROI. Packed with real-life examples and the latest research, The Healthy Workplace proves that it pays to invest in your people’s well-being and reveals how to: Create a healthier, more energizing environment • Reduce stress to enhance concentration • Inspire movement at work • Use choice architecture to encourage beneficial behaviors • Support better sleep • Heighten productivity without adding hours to the workday

JULY 2016 Management & Human Resources Hardcover • 6 1/8 x 91/4 • 256 pages eBook: 978-0-8144-3744-5 Print: 978-0-8144-3743-8 U.S. $27.95

Filled with tips for immediate improvement and guidelines for building a long-term plan, The Healthy Workplace will boost both employee well-being and the bottom line. LEIGH STRINGER (Washington, D.C.) is Senior Workplace Expert for EYP Architecture & Engi-

neering and is researching employee health and productivity in conjunction with the Harvard School of Public Health, the Center for Active Design, and other leading organizations.

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NEW TITLES Still marketing like it’s 2006?

Disruptive Marketing

What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal Geoffrey Colon

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ow that 75 percent of screen time is spent on connected devices, digital strategies have moved front and center of most marketing plans.

But what if that’s not enough? What if most people ignore company messages? What if consumer engagement never goes further than the “like” button? A sobering reality is hitting marketers. Technology hasn’t just reshaped mass media, it’s altering behavior as well. And getting through to customers will take some radical rethinking. First step is to toss the linear plan. Next is to strip away conventions, open your mind, and join Disruptive Marketing on a provocative, fast-paced tour of our changing world . . . Where selling is dead, but ongoing conversation thrives • Where consumers generate the best content about brands • Where people tune out noise and listen to feelings • Where curiosity leads the marketing team • Where growth depends on merging analytics with boundless creativity AUGUST 2016 • Marketing Hardcover • 6 1/8 x 91/4 • 256 pages eBook: 978-0-8144-3740-7 Print: 978-0-8144-3739-1 U.S. $24.95

Packed with trends, predictions, interviews with big-think marketers, and stories from a career spent pushing boundaries, this book will propel you out of your comfort zone and into the disruptive mindset you need for future success. GEOFFREY COLON (Seattle, WA) is a Communications Designer and Social Data Expert at

Microsoft, and was previously Vice President of Digital Strategy at Ogilvy & Mather.

B2B buying has changed. Salespeople must adapt, or risk being left behind!

Beyond the Sales Process

12 Proven Strategies for a Customer-Driven World Steve Andersen and Dave Stein

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he average executive spends less than 5 percent of their time engaged in the buying of products and services. This means that in this post-recession business environment, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation. Featuring instructional case studies from companies including Hilton Worldwide, Merck, and Siemens, this evidence-based book provides readers with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals 12 essential strategies, including: Research your customer • Build a vision with them for their own success • Understand your customers’ drivers, objectives, and challenges • Effectively position and differentiate • Create and realize value together • Leverage your results to forge lasting—and mutually beneficial—relationships Reinforced by research from Aberdeen Group, SAMA, ITSMA, and other experts, this book will help you to grow with your customers—and take your sales performance to a whole new level.

APRIL 2016 • Sales Hardcover • 6 1/8 x 91/4 • 288 pages eBook: 978-0-8144-3716-2 Print: 978-0-8144-3715-5 U.S. $27.95

STEVE ANDERSEN (Atlanta, GA) is President and Founder of Performance Methods, Inc., a sales and account management best-practices consulting firm, whose clients include many of the world’s top companies. DAVE STEIN (West Tisbury, MA) is a sales consultant and strategist whose expertise has been featured in Fast Company, BusinessWeek, Inc., The Wall Street Journal, Fortune, and Forbes. He is an advisor to Sales and Marketing Management magazine.

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NEW TITLES HR secrets every manager should know.

75 Ways for Managers to Hire, Develop, and Keep Great Employees

Paul Falcone

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eople power your business—and success can hinge on your hiring, inspiring, and keeping the right ones. As a manager, are you cultivating this vital resource? Is there more you could be doing? Are you just winging it? Every HR executive has a laundry list of things they wish managers knew: best practices that would enable the entire organization to operate more effectively...transforming those managers into exceptional—and highly promotable—leaders. Now in this accessible and practical playbook, HR expert and author Paul Falcone shows readers how to: Identify the best and the brightest talent • Hire for organizational compatibility • Communicate constructively • Address uncomfortable workplace situations • Create an environment that motivates • Retain restless top performers • Reengage your team after a layoff or during times of adversity • Skillfully conduct performance reviews • Take corrective action • Sidestep litigation landmines • Delegate in a way that develops your staff • And much, much more

JUNE 2016 • Management eBook: 978-0-8144-3670-7

From recruiting to retaining, 75 Ways for Managers to Hire, Develop, and Keep Great Employees has all the advice you need to overcome your toughest people challenges.

Print: 978-0-8144-3669-1

PAUL FALCONE (San Diego, CA) is an HR executive who has worked at organizations including

Paperback • 6 x 9 • 336 pages

Paramount Pictures, Nickelodeon, and Time Warner. He is author of many top-selling books including 2600 Phrases for Effective Performance Reviews (978-0-8144-7282-8).

U.S. $21.95

Bestselling backlist from Paul Falcone

Paperback • U.S. $35.00 eBook: 978-0-8144-1547-4 Print: 978-0-8144-1546-7


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NEW TITLES

POCKET-SIZED, BUT POWERFUL — THE BRIAN TRACY SUCCESS LIBRARY. Hiring & Firing Brian Tracy iring and firing are hard to get right—and potentially costly to get wrong. Two of the most crucial tasks you face as a manager, they are vital to both the success of the enterprise…and your own career.

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No need to worry. This handy guide breaks down the simple but powerful strategies you can use to bring better employees on board…and weed out the weaker ones. Featuring techniques that business expert Brian Tracy has identified as the most effective and that he himself employs, Hiring & Firing reveals how you can: Write appealing and accurate job descriptions • Find suitable candidates • Use the Law of Three when interviewing • Ask the right questions • Probe past performance • Listen for the questions that indicate interviewees are qualified and serious • Dig deep when checking references • Negotiate salary • Start new employees off strong • Provide clear direction and regular feedback • Document performance problems • De-hire gracefully • Create an appropriate severance package • And more Hiring and firing are key to improving your team and reaching your goals. This indispensable little book helps you eliminate the guesswork and make the best decisions for your business.

978-0-8144-3703-2

978-0-8144-3419-2

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978-0-8144-3421-5

978-0-8144-4919-6

AUGUST 2016 • Management Hardcover • 41/2 x 61/2 • 112 pages eBook: 978-0-8144-3752-0 Print: 978-0-8144-3751-3 • U.S. $9.95

978-0-8144-3343-0

978-0-8144-3314-0

978-0-8144-3318-8

BRIAN TRACY (Solana Beach, CA) is a bestselling author and the Chairman and CEO of Brian Tracy International. One of the top business speakers and authorities in the world today, he has consulted for more than 1,000 companies and addressed more than 5,000,000 people in 5,000 talks and seminars worldwide.

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978-0-8144-3316-4

978-0-8144-3311-9

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NEW TITLES Numbers don’t lie—when you know how to read them.

The Essentials of Finance and Accounting for Nonfinancial Managers

THIRD EDITION Edward Fields

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MARCH 2016 • Finance Paperback • 6 x 9 • 336 pages Previous Edition: 978-0-8144-1624-2 eBook: 978-0-8144-3695-0 Print: 978-0-8144-3694-3 U.S. $19.95

rustrated by financial statements? Dread the budget process? The Essentials of Finance and Accounting for Nonfinancial Managers is here to help. This new edition of a business classic demystifies finance and accounting and gives managers the tools they need make better decisions. Packed with fresh insights and the latest information on accounting regulations, international accounting practices, and global business trends, the book reveals how to: • Understand the fundamentals of financial analysis, budgeting, and forecasting • Interpret balance sheets, income/cash flow statements, and annual reports • Sift through conflicting data to find the most relevant figures • Locate key information about competitors and suppliers • Analyze variances and calculate break-even points and other vital measures • And much more Expanded case studies and practice exercises reinforce the lessons and let you strengthen your skills. Imagine the impact when you grasp not only what the numbers mean —but how you can use that intelligence to drive your business forward. EDWARD FIELDS (Old Bridge, NJ) has taught a popular AMA course on finance and accounting

fundamentals for decades and consults with many multinational corporations on strategic and financial issues.

Rudeness may be routine, but courtesy remains a competitive advantage.

The Etiquette Edge

SECOND EDITION Modern Manners for Business Success Beverly Langford

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ntelligence, ambition, and skill will start you on the road to success, but without strong communications skills, social savvy, and a sense of appropriate behavior . . . you won’t get far. The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret—and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you’ll master the essentials of making a great impression and building relationships, including how to: Be smart about how—and when—you use your smartphone • Handle difficult conversations with tact and finesse • Check texts and emails for content and tone • Create a polished image on social media • Conduct meetings (in person, online, or over lunch) with poise and confidence • And more AUGUST 2016 • Business Etiquette Paperback • 6 x 9 • 256 pages Previous Edition: 978-0-8144-7242-2 eBook: 978-0-8144-3763-6 Print: 978-0-8144-3762-9 U.S. $16.00

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In our era of entitlement, saying thank-you and giving praise are increasingly rare— but these simple acts are far from empty gestures. They’re refreshing reflections of respect. Inconsiderate people and poor conduct may permeate the workplace, but success comes to those who play by a better set of rules. BEVERLY LANGFORD, PH.D., (Atlanta, GA) is President of LMA Communication, a training,

coaching, and consulting firm specializing in strategic communication and interpersonal effectiveness. She teaches graduate business communication at Georgia State University.

NEW TITLES A project management bestseller—revised and better than ever.

Fundamentals of Project Management FIFTH EDITION Joseph Heagney

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oasting sales of more than 180,000 copies, Fundamentals of Project Management has helped generations of project managers navigate the ins and outs of every aspect of this complex discipline. But much has changed in recent years. Fully updated in accordance with the latest version of the Project Management Body of Knowledge (PMBOK®), the fifth edition of this classic text remains the perfect introduction to the subject, showing readers how to: Clarify project goals and objectives • Develop a work breakdown structure • Create a project risk plan • Produce a realistic schedule • Manage change requests • Control and evaluate progress at every stage • Lead the project team The book contains new information and expanded coverage on topics including estimating; stakeholder management; procurement management; creating a communication plan; project closure; requirements for PMP certification; and much more. Chock full of tools, techniques, examples, and instructive exercises, this up-to-theminute guide will help you plan and execute projects on time, on budget—and with maximum efficiency. JOSEPH HEAGNEY (Sayville, NY) has been President of QMA International, LLC, since 2001,

providing a wide range of management learning solutions. He was previously the Global Practice Leader for Project Management Best Practices at the American Management Association, where he currently serves as a faculty member.

AUGUST 2016 • Project Management Paperback • 6 x 9 • 240 pages Previous Edition: 978-0-8144-1748-5 eBook: 978-0-8144-3737-7 Print: 978-0-8144-3736-0 U.S. $17.95

Projects require managers. Programs require maestros.

How to Manage Complex Programs

High-Impact Techniques for Handling Project Workflow, Deliverables, and Teams Tom Kendrick, PMP

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rogram manager—it’s one of the most challenging jobs you can have. Overseeing and coordinating multiple project teams and thousands of activities may seem a Herculean task, but it’s easier with the right tools in hand. Successful program management begins with a good command of project management processes, but these are never sufficient. Once a program exceeds a certain scale, project processes become unwieldy. To see a program successfully through to completion, you must break the work down into simpler, smaller pieces and organize it into interdependent tasks.

Complete with diagrams, graphs, and real-life examples, How to Manage Complex Programs explains the ins and outs of program management and provides concrete and effective techniques for structuring deliverables, workflow, and staffing. You’ll learn to: Decompose complex deliverables into manageable chunks • Develop coherent plans for component projects • Handle cross-project dependencies • Organize program staff and project leaders into a high-performing team • And more Yes, program management is challenging. But with these proven strategies, it can also be highly rewarding—for you and for your organization. TOM KENDRICK, PMP, (San Carlos, CA) has nearly 40 years’ experience practicing and teaching

project and program management, including senior positions with Hewlett-Packard and Visa. He is the author of Identifying and Managing Project Risk (978-0-8144-3608-0) and other popular titles.

MAY 2016 • Project Management Hardcover • 6 1/8 x 91/4 • 336 pages eBook: 978-0-8144-3693-6 Print: 978-0-8144-3692-9 U.S. $34.95

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SELECTED BACKLIST

BUSINESS SELF-HELP 11 Laws of Likability, The Relationship Networking . . . Because People Do Business with People They Like Michelle Tillis Lederman 978-0-8144-1637-2 / PB / $16.95

Beating the Workplace Bully A Tactical Guide to Taking Charge Lynne Curry 978-0-8144-3688-2 / PB / $17.95

Confidence Effect, The Every Woman’s Guide to the Attitude That Attracts Success Grace Killelea 978-0-8144-3641-7 / HC / $23.00

Creativity & Problem Solving (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3316-4 / HC / $9.95

Crunch Point* The Secret to Succeeding When It Matters Most Brian Tracy 978-0-8144-7371-9 / PB / $9.95

EQ Difference, The A Powerful Plan for Putting Emotional Intelligence to Work Adele B. Lynn 978-0-8144-0844-5 / PB / $16.00

Focal Point A Proven System to Simplify Your Life, Double Your Productivity, and Achieve All Your Goals Brian Tracy 978-0-8144-7278-1 / PB / $15.00

I Hear You Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps Donny Ebenstein 978-0-8144-3219-8 / HC / $24.95

Laws of Charisma, The How to Captivate, Inspire, and Influence for Maximum Success Kurt W. Mortensen 978-0-8144-1591-7 / HC / $21.95

Managing Brand You 7 Steps to Creating Your Most Successful Self Jerry S. Wilson and Ira Blumenthal 978-0-8144-1068-4 / HC / $21.95

Operation Excellence Succeeding in Business and Life — the U.S. Military Way Mark Bender, Lt. Col US Army—Ret. 978-0-8144-0822-3 / HC / $24.95

Other Kind of Smart, The* Simple Ways to Boost Your Emotional Intelligence for Greater Personal Effectiveness and Success Harvey Deutschendorf 978-0-8144-1405-7 / PB / $17.95

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PEOPLE STYLES AT WORK . . . AND BEYOND Making Bad Relationships Good and Good Relationships Better SECOND EDITION Robert Bolton and Dorothy Grover Bolton 978-0-8144-1342-5 / PB / $19.95

Personal Success (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3703-2 / HC / $9.95

Power of a Positive Attitude, The Discovering the Key to Success Roger Fritz 978-0-8144-1013-4 / HC / $15.00

POWER OF PRESENCE, THE Unlock Your Potential to Influence and Engage Others Kristi Hedges 978-0-8144-1773-7 / HC / $22.00

TIME MANAGEMENT (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3343-0 / HC / $9.95

Time Power A Proven System for Getting More Done in Less Time Than You Ever Thought Possible Brian Tracy 978-0-8144-7470-9 / PB / $16.00

Time Trap, The The Classic Book on Time Management FOURTH EDITION Alec Mackenzie and Pat Nickerson 978-0-8144-1338-8 / PB / $18.95

What to Do When You’re New How to Be Comfortable, Confident, and Successful in New Situations Keith Rollag 978-0-8144-3489-5 / PB / $17.95

POWERFUL PHRASES FOR DEALING WITH DIFFICULT PEOPLE Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Renee Evenson 978-0-8144-3298-3 / PB / $10.95

Real-World Time Management SECOND EDITION Roy Alexander and Michael S. Dobson 978-0-8144-0170-5 / PB / $12.00

Reinvention* How to Make the Rest of Your Life the Best of Your Life Brian Tracy 978-0-8144-3754-4 / PB / $14.95

Secret to Peak Productivity, The A Simple Guide to Reaching Your Personal Best Tamara Myles 978-0-8144-3385-0 / PB / $16.00

Stress Less. Achieve More. Simple Ways to Turn Pressure into a Positive Force in Your Life Aimee Bernstein 978-0-8144-3383-6 / PB / $17.95

Stronger Develop the Resilience You Need to Succeed Dr. George S. Everly Jr., Dr. Douglas A. Strouse and Dr. Dennis K. McCormack 978-0-8144-3604-2 / HC / $24.95

SUCCESS UNDER STRESS Powerful Tools for Staying Calm, Confident, and Productive When the Pressure’s On Sharon Melnick 978-0-8144-3212-9 / PB / $17.95

Survival Guide for Working with Bad Bosses, A* Dealing with Bullies, Idiots, BackStabbers, and Other Managers from Hell Gini Graham Scott 978-0-8144-7298-9 / PB / $15.00

BUSINESS COMMUNICATION AMA Handbook of Business Documents, The Guidelines and Sample Documents That Make Business Writing Easy Kevin Wilson and Jennifer Wauson 978-0-8144-1769-0 / PB / $19.95

AMA Handbook of Business Letters, The FOURTH EDITION Jeffrey L. Seglin and Edward Coleman 978-0-8144-2012-6 / HC / $29.95

How to Write Fast Under Pressure Philip Vassallo 978-0-8144-1485-9 / PB / $18.95

JUST LISTEN Discover the Secret to Getting Through to Absolutely Anyone Mark Goulston 978-0-8144-1403-3 / HC / $24.95 978-0-8144-3647-9 / PB / $17.95

LEAD WITH A STORY A Guide to Crafting Business Narratives That Captivate, Convince, and Inspire Paul Smith 978-0-8144-2030-0 / HC / $24.95

Little Book of Big PR, The* 100+ Quick Tips to Get Your Business Noticed Jennefer Witter 978-0-8144-3621-9 / PB / $9.95

Lost Art of the Great Speech, The How to Write One—How to Deliver It Richard Dowis 978-0-8144-7054-1 / PB / $14.95

Persuasive Business Proposals Writing to Win More Customers, Clients, and Contracts THIRD EDITION Tom Sant 978-0-8144-1785-0 / PB / $19.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

SELECTED BACKLIST Power of Positive Criticism, The* Hendrie Weisinger 978-0-8144-7472-3 / PB / $16.00

Powerful Proposals How to Give Your Business the Winning Edge Terry R. Bacon and David G. Pugh 978-0-8144-7232-3 / HC / $24.95

Punctuation at Work Simple Principles for Achieving Clarity and Good Style Richard Lauchman 978-0-8144-1494-1 / PB / $13.95

Real Influence Persuade Without Pushing and Gain Without Giving In Mark Goulston and Dr. John Ullmen

Fundamentals of Enterprise Risk Management How Top Companies Assess Risk, Manage Exposure, and Seize Opportunity SECOND EDITION John J. Hampton 978-0-8144-4903-5 / HC / $79.95

Scorecard Solution, The Measure What Matters and Drive Sustainable Growth Dan E. King 978-0-8144-3492-5 / HC / $29.95

TurboStrategy* 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly Brian Tracy 978-0-8144-1328-9 / PB / $15.00

978-0-8144-0157-6 / HC / $19.95

Supercommunicator Explaining the Complicated So Anyone Can Understand Frank J. Pietrucha 978-0-8144-3368-3 / PB / $17.95

Truth Doesn’t Have to Hurt, The How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change Deb Bright 978-0-8144-3481-9 / PB / $17.95

Well Said! Presentations and Conversations That Get Results Darlene Price 978-0-8144-1787-4 / HC / $21.95

WHOEVER TELLS THE BEST STORY WINS How to Use Your Own Stories to Communicate with Power and Impact SECOND EDITION Annette Simmons 978-0-8144-4913-4 / HC / $24.95

CAREER 201 Knockout Answers to Tough Interview Questions The Ultimate Guide to Handling the New Competency-Based Interview Style Linda Matias 978-0-8144-1500-9 / PB / $13.95

Acing the Interview How to Ask and Answer the Questions That Will Get You the Job Tony Beshara 978-0-8144-0161-3 / PB / $16.95

ADMINISTRATIVE ASSISTANT’S AND SECRETARY’S HANDBOOK FIFTH EDITION James Stroman, Kevin Wilson and Jennifer Wauson 978-0-8144-3352-2 / HC / $34.95

Black Faces in White Places 10 Game-Changing Strategies to Achieve Success and Find Greatness Randal Pinkett, Jeffrey Robinson and Philana Patterson 978-0-8144-1680-8 / HC / $24.95

CAREER MATCH Connecting Who You Are with What You’ll Love to Do Shoya Zichy and Ann Bidou 978-0-8144-7364-1 / PB / $15.00

BUSINESS STRATEGY Business Strategy (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3627-1 / HC / $9.95

Creating and Dominating New Markets* Peter Meyer 978-0-8144-7458-7 / PB / $27.95

Early Warning* Using Competitive Intelligence to Anticipate Market Shifts, Control Risk, and Create Powerful Strategies Benjamin Gilad 978-0-8144-3206-8 / PB / $19.95

978-0-8144-2022-5 / PB / $24.95

How to Make It Big as a Consultant FOURTH EDITION William A. Cohen 978-0-8144-1032-5 / PB / $18.95

I Got My Dream Job and So Can You 7 Steps to Creating Your Ideal Career After College Pete Leibman 978-0-8144-2020-1 / PB / $15.95

INSIDER’S GUIDE TO BUILDING A SUCCESSFUL CONSULTING PRACTICE, AN

978-0-8144-2015-7 / HC / $24.95

Speak to Win How to Present with Power in Any Situation Brian Tracy

How to Land a Top-Paying Federal Job Your Complete Guide to Opportunities, Internships, Resumes and Cover Letters, Networking, Interviews, Salaries, Promotions, and More! SECOND EDITION Lily Madeleine Whiteman

Cracking the New Job Market The 7 Rules for Getting Hired in Any Economy R. William Holland 978-0-8144-1734-8 / PB / $17.95

ELEMENTS OF RESUME STYLE, THE Essential Rules for Writing Resumes and Cover Letters That Work SECOND EDITION Scott Bennett 978-0-8144-3393-5 / PB / $9.95

FBI Career Guide, The Inside Information on Getting Chosen for and Succeeding in One of the Toughest, Most Prestigious Jobs in the World Joseph W. Koletar 978-0-8144-7317-7 / PB / $15.00

Bruce L. Katcher and Adam Snyder 978-0-8144-1436-1 / PB / $18.95

Job Search Checklist, The Everything You Need to Know to Get Back to Work After a Layoff Damian Birkel 978-0-8144-3291-4 / PB / $16.00

Job Search Solution, The The Ultimate System for Finding a Great Job Now! SECOND EDITION Tony Beshara 978-0-8144-1799-7 / PB / $16.95

Make Your Contacts Count Networking Know-How for Business and Career Success SECOND EDITION Anne Baber and Lynne Waymon 978-0-8144-7402-0 / PB / $14.95

Managing Your Government Career Success Strategies That Work Stewart Liff 978-0-8144-1099-8 / PB / $19.95

Own Your Future How to Think Like an Entrepreneur and Thrive in an Unpredictable Economy Paul B. Brown 978-0-8144-3409-3 / HC / $22.00

Personality Power Discover Your Unique Profile— and Unlock Your Potential for Breakthrough Success Shoya Zichy 978-0-8144-2123-9 / PB / $16.95

Portable Mentor, The Your Anywhere, Anytime Career Coach and Problem Solver Cy Charney 978-0-8144-7212-5 / PB / $18.95

POWERFUL PHRASES FOR SUCCESSFUL INTERVIEWS Over 400 Ready-to-Use Words and Phrases That Will Get You the Job You Want Tony Beshara 978-0-8144-3354-6 / PB / $10.95

TITLES IN RED ARE OUR BESTSELLERS

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SELECTED BACKLIST Stiletto Network Inside the Women’s Power Circles That Are Changing the Face of Business Pamela Ryckman 978-0-8144-3253-2 / HC / $22.95

Power of Convergence, The Linking Business Strategies and Technology Decisions to Create Sustainable Success Faisal Hoque 978-0-8144-1695-2 / HC / $27.95

Strategic Connections The New Face of Networking in a Collaborative World Anne Baber, Lynne Waymon, Andre Alphonso and Jim Wylde

Think Bigger Developing a Successful Big Data Strategy for Your Business Mark van Rijmenam

978-0-8144-3496-3 / HC / $21.95

978-0-8144-3415-4 / HC / $27.95

This Is How to Get Your Next Job An Inside Look at What Employers Really Want Andrea Kay 978-0-8144-3221-1 / PB / $16.00

Trajectory 7 Career Strategies to Take You from Where You Are to Where You Want to Be David L. Van Rooy

CURRENT EVENTS Reclaiming the Sky 9/11 and the Untold Story of the Men and Women Who Kept America Flying Tom Murphy 978-0-8144-0909-1 / HC / $21.95

978-0-8144-3390-4 / PB / $16.00

Unbeatable Resumes America’s Top Recruiter Reveals What REALLY Gets You Hired Tony Beshara 978-0-8144-1762-1 / PB / $16.95

Who Says It’s a Man’s World The Girls’ Guide to Corporate Domination Emily Bennington 978-0-8144-3187-0 / HC / $21.95

World’s Your Stage, The How Performing Artists Can Make a Living While Still Doing What They Love William F. Baker, Warren C. Gibson and Evan Leatherwood 978-0-8144-3615-8 / PB / $19.95

CUSTOMER SERVICE 101 Activities for Delivering Knock Your Socks Off Service Ann Thomas and Jill Applegate 978-0-8144-1444-6 / PB / $34.95

Be Your Customer’s Hero Real-World Tips & Techniques for the Service Front Lines Adam Toporek 978-0-8144-4905-9 / PB / $17.95

Customer Experience 3.0 High-Profit Strategies in the Age of Techno Service John A. Goodman 978-0-8144-3388-1 / HC / $24.95

COMPUTERS, NETWORKING AND I.T. Data Crush How the Information Tidal Wave is Driving New Business Opportunities Christopher Surdak 978-0-8144-3374-4 / HC / $27.95

Debugging* The 9 Indispensable Rules for Finding Even the Most Elusive Software and Hardware Problems David J. Agans 978-0-8144-7457-0 / PB / $17.95 978-0-8144-3445-1 / HC / $24.95

Customer Service Management Training 101* Quick and Easy Techniques That Get Great Results Renee Evenson 978-0-8144-1715-7 / PB / $24.00

Customer Service Survival Kit, The What to Say to Defuse Even the Worst Customer Situations Richard S. Gallagher 978-0-8144-3183-2 / PB / $17.95

CUSTOMER SERVICE TRAINING 101 Quick and Easy Techniques That Get Great Results SECOND EDITION Renee Evenson

DELIVERING KNOCK YOUR SOCKS OFF SERVICE FIFTH EDITION Performance Research Associates 978-0-8144-1755-3 / PB / $18.95

Exceptional Service, Exceptional Profit The Secrets of Building a Five-Star Customer Service Organization Leonardo Inghilleri and Micah Solomon 978-0-8144-1538-2 / HC / $21.95

High-Tech, High-Touch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce Micah Solomon 978-0-8144-1790-4 / HC / $23.00

Kindness Revolution, The The Company-wide Culture Shift That Inspires Phenomenal Customer Service Ed Horrell 978-0-8144-7307-8 / HC / $23.00

Managing Knock Your Socks Off Service THIRD EDITION Chip R. Bell and Ron Zemke 978-0-8144-3204-4 / PB / $18.95

Powerful Phrases for Effective Customer Service Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Renee Evenson 978-0-8144-2032-4 / PB / $15.00

Secret Service Hidden Systems That Deliver Unforgettable Customer Service John R. DiJulius 978-0-8144-7171-5 / PB / $17.95

Service Failure The Real Reasons Employees Struggle With Customer Service and What You Can Do About It Jeff Toister 978-0-8144-3199-3 / PB / $17.95

Strategic Customer Service Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits John A. Goodman 978-0-8144-1333-3 / HC / $24.95

Win the Customer 70 Simple Rules for Sensational Service Flavio Martins 978-0-8144-3624-0 / HC / $21.95

978-0-8144-1641-9 / PB / $22.95

DELIGHT YOUR CUSTOMERS 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Steve Curtin 978-0-8144-3280-8 / PB / $17.95

ECONOMICS Confronting Capitalism Real Solutions for a Troubled Economic System Philip Kotler 978-0-8144-3645-5 / HC / $26.00

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SELECTED BACKLIST

EDUCATION Learning for Life* How Continuous Education Will Keep Us Competitive in the Global Knowledge Economy Jason Wingard and Michelle LaPointe 978-0-8144-3363-8 / HC / $32.95

Scholarships 101* The Real-World Guide to Getting Cash for College Kimberly Ann Stezala 978-0-8144-0981-7 / PB / $17.95

Why Boys Fail Saving Our Sons from an Educational System That’s Leaving Them Behind Richard Whitmire 978-0-8144-2017-1 / PB / $15.95

FINANCE & ACCOUNTING ACCOUNTING FOR THE NUMBERPHOBIC A Survival Guide for Small Business Owners Dawn Fotopulos 978-0-8144-3432-1 / PB / $19.95

AMA Handbook of Due Diligence, The REVISED AND UPDATED EDITION William M. Crilly and Andrew J. Sherman 978-0-8144-1382-1 / HC / $295.00 Short Discount

AMA Handbook of Financial Risk Management, The John J. Hampton 978-0-8144-1744-7 / HC / $75.00

Blueprint for Corporate Governance, A Strategy, Accountability, and the Preservation of Shareholder Value Fred R. Kaen 978-0-8144-0586-4 / HC / $29.95

Board of Directors and Audit Committee Guide to Fiduciary Responsibilities, The Ten Critical Steps to Protecting Yourself and Your Organization Sheila Moran and Ronald Kral 978-0-8144-3166-5 / HC / $34.95

Buyout* The Insider’s Guide to Buying Your Own Company Rick Rickertsen and Robert E. Gunther 978-0-8144-3171-9 / PB / $19.95

Mergers and Acquisitions from A to Z THIRD EDITION Andrew J. Sherman 978-0-8144-1383-8 / HC / $35.00

Million-Dollar Financial Advisor, The Powerful Lessons and Proven Strategies from Top Producers David J. Mullen

Million-Dollar Financial Services Practice, The A Proven System for Becoming a Top Producer SECOND EDITION David J. Mullen 978-0-8144-3173-3 / HC / $30.00

Nonprofit Fundraising Solution, The Powerful Revenue Strategies to Take You to the Next Level Laurence A. Pagnoni 978-0-8144-3296-9 / PB / $19.95

Raising Capital Get the Money You Need to Grow Your Business THIRD EDITION Andrew J. Sherman 978-0-8144-1703-4 / HC / $34.95

Successful Acquisitions A Proven Plan for Strategic Growth David Braun 978-0-8144-3265-5 / HC / $29.95

Cultural Intelligence Difference, The Master the One Skill You Can’t Do Without in Today’s Global Economy David Livermore 978-0-8144-1706-5 / HC / $22.00

First in Thirst* How Gatorade Turned the Science of Sweat Into a Cultural Phenomenon Darren Rovell 978-0-8144-3457-4 / HC / $27.95 978-0-8144-1095-0 / PB / $19.95

Franchising & Licensing Two Powerful Ways to Grow Your Business in Any Economy FOURTH EDITION Andrew J. Sherman 978-0-8144-1556-6 / HC / $45.00

Good Governance for Nonprofits* Developing Principles and Policies for an Effective Board Frederic L. Laughlin and Robert C. Andringa 978-0-8144-1594-8 / PB / $27.95 978-0-8144-3451-2 / HC / $32.95

GENERAL BUSINESS Absolute Honesty* Building a Corporate Culture That Values Straight Talk and Rewards Integrity Larry Johnson and Bob Phillips 978-0-8144-3480-2 / PB / $19.95

Beyond the Lean Revolution Achieving Successful and Sustainable Enterprise Transformation Deborah J. Nightingale and Jayakanth Srinivasan 978-0-8144-1709-6 / HC / $34.95

Business Confidential Lessons for Corporate Success from Inside the CIA Peter Earnest and Maryann Karinch 978-0-8144-1448-4 / HC / $24.95

Celebration of Fools An Inside Look at the Rise and Fall of JCPenney Bill Hare 978-0-8144-7159-3 / HC / $24.95

Coolfarming Turn Your Great Idea into the Next Big Thing Peter Gloor 978-0-8144-1386-9 / HC / $29.95

Coolhunting Chasing Down the Next Big Thing Peter Gloor and Scott Cooper 978-0-8144-7386-3 / HC / $24.95

Cracking the Corporate Code* The Revealing Success Stories of 32 African-American Executives Price M. Cobbs and Judith L. Turnock 978-0-8144-3113-9 / PB / $19.95

Green Giants How Smart Companies Turn Sustainability into Billion-Dollar Businesses E. Freya Williams 978-0-8144-3613-4 / HC / $27.95

How Great Decisions Get Made* 10 Easy Steps for Reaching Agreement on Even the Toughest Issues Don Maruska 978-0-8144-7398-6 / PB / $17.95

New Corporate Facts of Life, The Rethink Your Business to Transform Today’s Challenges Into Tomorrow’s Profits Diana Rivenburgh 978-0-8144-3304-1 / HC / $27.95

Now, Build a Great Business! 7 Ways to Maximize Your Profits in Any Market Mark Thompson and Brian Tracy 978-0-8144-1697-6 / HC / $24.95

OtherWise The Wisdom You Need to Succeed in a Diverse and Divisive World Dick Martin 978-0-8144-1752-2 / HC / $24.95

Power of Reputation, The Strengthen the Asset That Will Make or Break Your Career Chris Komisarjevsky 978-0-8144-1797-3 / HC / $22.00

Seven Secrets for Negotiating with Government How to Deal with Local, State, National, or Foreign Governments— and Come Out Ahead Jeswald W. Salacuse 978-0-8144-0908-4 / HC / $24.95

978-0-8144-1472-9 / HC / $30.00


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SELECTED BACKLIST WE ARE MARKET BASKET The Story of the Unlikely Grassroots Movement That Saved a Beloved Business Daniel Korschun and Grant Welker 978-0-8144-3665-3 / HC / $24.95

World Gone Social, A How Companies Must Adapt to Survive Ted Coine and Mark Babbitt 978-0-8144-3326-3 / HC / $24.95

HUMAN RESOURCES

Perfectly Able How to Attract and Hire Talented People with Disabilities Jim Hasse

Auditing Your Human Resources Department A Step-by-Step Guide to Assessing the Key Areas of Your Program SECOND EDITION John H. McConnell

Performance Appraisal Tool Kit, The Redesigning Your Performance Review Template to Drive Individual and Organizational Change Paul Falcone and Winston Tan

978-0-8144-1661-7 / HC / $79.95

HEALTH & FITNESS Fitness After 40 Your Strong Body at 40, 50, 60, and Beyond SECOND EDITION Vonda Wright 978-0-8144-4900-4 / PB / $18.95

NO SWEAT How the Simple Science of Motivation Can Bring You a Lifetime of Fitness Michelle Segar 978-0-8144-3485-7 / PB / $16.95

Thin from Within The Powerful Self-Coaching Program for Permanent Weight Loss Joseph J. Luciani 978-0-8144-3678-3 / PB / $16.95

HISTORY American Entrepreneur The Fascinating Stories of the People Who Defined Business in the United States Larry Schweikart and Lynne Pierson Doti 978-0-8144-1411-8 / HC / $29.95

Deadly Blue Battle Stories of the U.S. Air Force Special Operations Command Fred Pushies 978-0-8144-1360-9 / HC / $24.95

HOUSE & HOME First-Time Homeowner’s Survival Guide, The* A Crash Course in Dealing with Repairs, Renovations, Property Tax Issues, and Other Potential Disasters Sid Davis 978-0-8144-7372-6 / PB / $16.00 978-0-8144-3462-8 / HC / $24.95

Effective Succession Planning Ensuring Leadership Continuity and Building Talent from Within FIFTH EDITION William J. Rothwell 978-0-8144-4915-8 / HC / $69.95 Short Discount

Fair, Square & Legal Safe Hiring, Managing & Firing Practices to Keep You & Your Company Out of Court FOURTH EDITION Donald H. Weiss 978-0-8144-0813-1 / HC / $35.00

Field Tested Recruiting, Managing, and Retaining Veterans Emily King 978-0-8144-1779-9 / HC / $29.95

Handbook for Strategic HR Best Practices in Organization Development from the OD Network John Vogelsang, Maya Townsend, Matt Minahan, David Jamieson, Judy Vogel, Annie Viets, Cathy Royal and Lynne Valek 978-0-8144-3249-5 / HC / $60.00

High-Impact Human Capital Strategy Addressing the 12 Major Challenges Today’s Organizations Face Jack J. Phillips and Patricia Pulliam Phillips 978-0-8144-3606-6 / HC / $34.95

HR ANSWER BOOK, THE An Indispensable Guide for Managers and Human Resources Professionals SECOND EDITION Shawn Smith, JD and Rebecca Mazin 978-0-8144-1717-1 / HC / $24.95

Lean but Agile Rethink Workforce Planning and Gain a True Competitive Edge William J. Rothwell, Jim Graber and Neil McCormick 978-0-8144-1777-5 / HC / $45.00

New HR Analytics, The Predicting the Economic Value of Your Company’s Human Capital Investments Dr. Jac Fitz-enz

978-0-8144-1564-1 / HC / $27.95

978-0-8144-3263-1 / PB / $21.95

Positioned Strategic Workforce Planning That Gets the Right Person in the Right Job Dan L. Ward and Rob Tripp 978-0-8144-3247-1 / HC / $32.95

Recruiting, Interviewing, Selecting & Orienting New Employees FIFTH EDITION Diane Arthur 978-0-8144-2024-9 / HC / $49.95 Short Discount

Roadmap to Strategic HR* Turning a Great Idea into a Business Reality Ralph Christensen 978-0-8144-3635-6 / PB / $21.95

ROI of Human Capital, The* Measuring the Economic Value of Employee Performance SECOND EDITION Dr. Jac Fitz-enz 978-0-8144-3673-8 / PB / $19.95

Strategic Staffing* A Comprehensive System for Effective Workforce Planning SECOND EDITION Thomas P. Bechet 978-0-8144-3301-0 / PB / $35.00 978-0-8144-3449-9 / HC / $55.00

Talent Leadership A Proven Method for Identifying and Developing High-Potential Employees John Mattone 978-0-8144-3239-6 / HC / $34.95

Transforming Performance Measurement Rethinking the Way We Measure and Drive Organizational Success Dean R. Spitzer 978-0-8144-0891-9 / HC / $29.95

Writing Effective Policies and Procedures A Step-by-Step Resource for Clear Communication Nancy J. Campbell 978-0-8144-7960-5 / Combbound / $60.00 Short Discount

978-0-8144-1643-3 / HC / $29.95

New Human Capital Strategy, The* Improving the Value of Your Most Important Investment—Year After Year Bradley W. Hall 978-0-8144-2003-4 / PB / $22.95

18


SELECTED BACKLIST LEADING AT THE EDGE

INTERNATIONAL BUSINESS Chocolate Fortunes The Battle for the Hearts, Minds, and Wallets of China’s Consumers Lawrence L. Allen 978-0-8144-1432-3 / HC / $27.95

Export/Import Procedures and Documentation FIFTH EDITION Donna L. Bade 978-0-8144-3475-8 / HC / $85.00 Short Discount

In the Shadow of the Dragon The Global Expansion of Chinese Companies—and How It Will Change Business Forever Winter Nie and William Dowell 978-0-8144-3170-2 / HC / $27.95

Mastering Import & Export Management SECOND EDITION Thomas A. Cook, Rennie Alston and Kelly Raia 978-0-8144-2026-3 / HC / $85.00

New Korea, The An Inside Look at South Korea’s Economic Rise Myung Oak Kim and Sam Jaffe 978-0-8144-1489-7 / HC / $24.95

INTERNET & E-COMMERCE CLICK MILLIONAIRES Work Less, Live More with an Internet Business You Love Scott Fox 978-0-8144-3191-7 / HC / $22.00

e-Riches 2.0 Next-Generation Marketing Strategies for Making Millions Online Scott Fox 978-0-8144-1462-0 / HC / $25.00

eBay Seller’s Tax and Legal Answer Book, The Everything You Need to Know to Keep the Government Off Your Back and Out of Your Wallet Cliff Ennico 978-0-8144-7425-9 / PB / $19.95

Internet Riches The Simple Money-Making Secrets of Online Millionaires Scott Fox 978-0-8144-0995-4 / PB / $17.95 978-0-8144-7356-6 / HC / $22.00

LEADERSHIP AMA Handbook of Leadership, The Marshall Goldsmith, John Baldoni and Sarah McArthur 978-0-8144-1513-9 / HC / $29.95

Anticipate The Art of Leading by Looking Ahead Rob-Jan de Jong 978-0-8144-4907-3 / HC / $27.95

Bible on Leadership, The* From Moses to Matthew — Management Lessons for Contemporary Leaders Lorin Woolfe 978-0-8144-3491-8 / PB / $18.95

Generating Buy-In* Mastering the Language of Leadership Mark S. Walton 978-0-8144-0905-3 / PB / $15.95

How the Best Leaders Lead Proven Secrets to Getting the Most Out of Yourself and Others Brian Tracy 978-0-8144-1434-7 / HC / $24.95

Idea Agent Leadership that Liberates Creativity and Accelerates Innovation Lina M. Echeverria 978-0-8144-3217-4 / HC / $27.95

Intelligent Leadership What You Need to Know to Unlock Your Full Potential John Mattone 978-0-8144-3237-2 / HC / $27.95

LEAD WITH HUMILITY 12 Leadership Lessons from Pope Francis Jeffrey A. Krames 978-0-8144-4911-0 / HC / $14.00

Lead Your Boss The Subtle Art of Managing Up John Baldoni 978-0-8144-1505-4 / HC / $21.95

Leader’s Guide to Speaking with Presence, The How to Project Confidence, Conviction, and Authority John Baldoni 978-0-8144-3379-9 / PB / $6.95

LEADER’S POCKET GUIDE, THE 101 Indispensable Tools, Tips, and Techniques for Any Situation John Baldoni 978-0-8144-3231-0 / HC / $19.95

LEADERSHIP (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3341-6 / HC / $9.95

Leadership 2030 The Six Megatrends You Need to Understand to Lead Your Company into the Future Georg Vielmetter and Yvonne Sell

Leadership Lessons from the Extraordinary Saga of Shackleton’s Antarctic Expedition SECOND EDITION Dennis N.T. Perkins 978-0-8144-3194-8 / PB / $15.00 978-0-8144-0543-7 / HC / $24.95

Leading Leaders* How to Manage Smart, Talented, Rich, and Powerful People Jeswald W. Salacuse 978-0-8144-1766-9 / PB / $21.95 978-0-8144-3456-7 / HC / $29.95

Leading with Cultural Intelligence The Real Secret to Success SECOND EDITION David Livermore 978-0-8144-4917-2 / HC / $26.95

Leading with Kindness How Good People Consistently Get Superior Results William F. Baker and Michael O’Malley 978-0-8144-0156-9 / HC / $24.95

Little Book of Leadership Development, The 50 Ways to Bring Out the Leader in Every Employee Scott J. Allen and Mitchell Kusy 978-0-8144-1754-6 / HC / $19.95

Preparing for Leadership What It Takes to Take the Lead Donna J. Dennis and Debbie Meola 978-0-8144-1452-1 / PB / $17.95

Semper Fi* Business Leadership the Marine Corps Way Dan Carrison and Rod Walsh 978-0-8144-7272-9 / PB / $17.95

Ten Golden Rules of Leadership, The Classical Wisdom for Modern Leaders M. A. Soupios and Panos Mourdoukoutas 978-0-8144-3467-3 / HC / $15.95

MANAGEMENT 101 SAMPLE WRITE-UPS FOR DOCUMENTING EMPLOYEE PERFORMANCE PROBLEMS A Guide to Progressive Discipline & Termination SECOND EDITION Paul Falcone 978-0-8144-1546-7 / PB / $35.00 978-0-8144-1548-1 / Combbound / $49.95 Short Discount

101 TOUGH CONVERSATIONS TO HAVE WITH EMPLOYEES A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges Paul Falcone 978-0-8144-1348-7 / PB / $18.95

978-0-8144-3275-4 / HC / $27.95


19

SELECTED BACKLIST 2600 PHRASES FOR EFFECTIVE PERFORMANCE REVIEWS Ready-to-Use Words and Phrases That Really Get Results Paul Falcone 978-0-8144-7282-8 / PB / $10.95

2600 PHRASES FOR SETTING EFFECTIVE PERFORMANCE GOALS

Coaching for Emotional Intelligence* The Secret to Developing the Star Potential in Your Employees Bob Wall 978-0-8144-3378-2 / PB / $18.95

Complete Guide to Hiring and Firing Government Employees, The Stewart Liff 978-0-8144-1450-7 / HC / $24.95

Ready-to-Use Phrases That Really Get Results Paul Falcone 978-0-8144-1775-1 / PB / $11.95

7 Hidden Reasons Employees Leave, The How to Recognize the Subtle Signs and Act Before It’s Too Late SECOND EDITION Leigh Branham 978-0-8144-1758-4 / HC / $24.95

96 GREAT INTERVIEW QUESTIONS TO ASK BEFORE YOU HIRE SECOND EDITION Paul Falcone 978-0-8144-1351-7 / PB / $17.95

AMA Business Boot Camp Management and Leadership Fundamentals That Will See You Successfully Through Your Career Edward Reilly 978-0-8144-2001-0 / HC / $25.00

AMA Dictionary of Business and Management, The George Thomas Kurian 978-0-8144-2028-7 / HC / $24.95

Behind Every Good Decision How Anyone Can Use Business Analytics to Turn Data into Profitable Insight Piyanka Jain, Puneet Sharma and Lakshmi Jayaraman 978-0-8144-4921-9 / HC / $27.95

Bench Strength Developing the Depth and Versatility of Your Organization’s Leadership Talent Dr. Robert W. Barner 978-0-8144-0884-1 / HC / $29.95

Building a House for Diversity How a Fable About a Giraffe & an Elephant Offers New Strategies for Today’s Workforce R. Roosevelt Thomas and Marjorie I. Woodruff 978-0-8144-0463-8 / HC / $27.95

Busy Manager’s Guide to Delegation, The* Richard A. Luecke and Perry McIntosh

Critical Thinking Toolkit, The Spark Your Team’s Creativity with 35 Problem-Solving Activities Dr. Marlene Caroselli 978-0-8144-1740-9 / PB / $34.95

Danger in the Comfort Zone* From Boardroom to Mailroom — How to Break the Entitlement Habit That’s Killing American Business Judith M. Bardwick 978-0-8144-7886-8 / PB / $17.95

Delegation & Supervision (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3314-0 / HC / $9.95

Designing Dynamic Organizations A Hands-on Guide for Leaders at All Levels Jay Galbraith, Diane Downey and Amy Kates 978-0-8144-7119-7 / PB / $29.95

Discipline Without Punishment The Proven Strategy That Turns Problem Employees into Superior Performers SECOND EDITION Dick Grote 978-0-8144-7330-6 / PB / $19.95

Driven by Difference How Great Companies Fuel Innovation Through Diversity David Livermore 978-0-8144-3653-0 / HC / $27.95

Enemy of Engagement, The Put an End to Workplace Frustration— and Get the Most from Your Employees Mark Royal and Tom Agnew 978-0-8144-1795-9 / HC / $25.95

Engaging Government Employees Motivate and Inspire Your People to Achieve Superior Performance Robert J. Lavigna 978-0-8144-3279-2 / HC / $24.95

EQ Interview, The Finding Employees with High Emotional Intelligence Adele B. Lynn

978-0-8144-1474-3 / PB / $12.00

978-0-8144-0941-1 / PB / $16.00

Coaching Connection, The A Manager’s Guide to Developing Individual Potential in the Context of the Organization John Hoover and Paul Gorrell

Facilitator’s Fieldbook, The THIRD EDITION Tom Justice and David W. Jamieson

978-0-8144-1414-9 / HC / $29.95

978-0-8144-2008-9 / PB / $45.00

FIRST-TIME MANAGER, THE SIXTH EDITION Loren B. Belker, Jim McCormick and Gary S. Topchik 978-0-8144-1783-6 / PB / $17.95

Full Engagement!* Inspire, Motivate, and Bring Out the Best in Your People Brian Tracy 978-0-8144-3677-6 / PB / $14.95

Generations at Work Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace SECOND EDITION Ron Zemke, Claire Raines and Bob Filipczak 978-0-8144-3233-4 / PB / $17.95

Generations, Inc. From Boomers to Linksters—Managing the Friction Between Generations at Work Meagan Johnson and Larry Johnson 978-0-8144-1573-3 / PB / $16.95

Getting to Innovation How Asking the Right Questions Generates the Great Ideas Your Company Needs Arthur B. VanGundy 978-0-8144-0898-8 / HC / $29.95

Harvesting Intangible Assets* Uncover Hidden Revenue in Your Company’s Intellectual Property Andrew J. Sherman 978-0-8144-3498-7 / PB / $24.95

HIDDEN LEADER, THE Discover and Develop Greatness Within Your Company Scott K. Edinger and Laurie Sain 978-0-8144-3399-7 / HC / $24.95

HIGH-IMPACT INTERVIEW QUESTIONS 701 Behavior-Based Questions to Find the Right Person for Every Job Victoria A. Hoevemeyer 978-0-8144-7301-6 / PB / $17.95

Improving the Performance of Government Employees A Manager’s Guide Stewart Liff 978-0-8144-1622-8 / HC / $27.95

Keeping Employees Accountable for Results Quick Tips for Busy Managers Brian Cole Miller 978-0-8144-7320-7 / PB / $17.95

Keeping the People Who Keep You in Business 24 Ways to Hang On to Your Most Valuable Talent Leigh Branham 978-0-8144-0597-0 / HC / $27.95

Lean Machine, The* How Harley-Davidson Drove Top-Line Growth and Profitability with Revolutionary Lean Product Development Dantar P. Oosterwal 978-0-8144-3288-4 / PB / $21.95

20


SELECTED BACKLIST Make It Matter How Managers Can Motivate by Creating Meaning Scott Mautz 978-0-8144-3617-2 / HC / $24.95

Management (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3419-2 / HC / $9.95

Management 500, The A High-Octane Formula for Business Success Dan Coughlin 978-0-8144-1423-1 / HC / $22.00

Management? It’s Not What You Think! Henry Mintzberg, Bruce Ahlstrand and Joseph Lampel 978-0-8144-1684-6 / HC / $22.00

Manager 3.0 A Millennial’s Guide to Rewriting the Rules of Management Brad Karsh and Courtney Templin 978-0-8144-3289-1 / PB / $17.95

MANAGER’S GUIDE TO COACHING, A Simple and Effective Ways to Get the Best From Your Employees Anne Loehr and Brian Emerson 978-0-8144-0982-4 / PB / $16.95

Manager’s Guide to HR, The Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know SECOND EDITION Max Muller 978-0-8144-3302-7 / HC / $24.95

Manager’s Guide to Virtual Teams, A Yael Zofi 978-0-8144-1659-4 / HC / $27.95

Manager’s Question and Answer Book, The* Florence M. Stone 978-0-8144-0758-5 / PB / $17.95

Managing Government Employees* How to Motivate Your People, Deal with Difficult Issues, and Achieve Tangible Results Stewart Liff 978-0-8144-3721-6 / PB / $19.95

Meetings That Get Results (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3705-6 / HC / $9.95

Motivation (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3311-9 / HC / $9.95

NEW MANAGER’S TOOL KIT, THE 21 Things You Need to Know to Hit the Ground Running Don Grimme and Sheryl Grimme 978-0-8144-1306-7 / PB / $16.95

No More Pointless Meetings Breakthrough Sessions That Will Revolutionize the Way You Work Martin Murphy 978-0-8144-3168-9 / PB / $17.95

Optimistic Workplace, The Creating an Environment That Energizes Everyone Shawn Murphy 978-0-8144-3619-6 / HC / $24.95

Performance Appraisal Question and Answer Book, The* A Survival Guide for Managers Dick Grote 978-0-8144-7151-7 / PB / $17.95

Power of Business Process Improvement, The 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability SECOND EDITION Susan Page 978-0-8144-3661-5 / HC / $37.95

Practical Drucker, The Applying the Wisdom of the World’s Greatest Management Thinker William A. Cohen 978-0-8144-3349-2 / HC / $25.00

Productive Performance Appraisals SECOND EDITION Paul Falcone and Randi T. Sachs 978-0-8144-7422-8 / PB / $10.00

Quick Brainstorming Activities for Busy Managers 50 Exercises to Spark Your Team’s Creativity and Get Results Fast Brian Cole Miller 978-0-8144-1792-8 / PB / $18.95

Quick Emotional Intelligence Activities for Busy Managers 50 Team Exercises That Get Results in Just 15 Minutes Adele B. Lynn

STAY INTERVIEW, THE A Manager’s Guide to Keeping the Best and Brightest Richard P. Finnegan 978-0-8144-3649-3 / PB / $14.95

Successful Business Process Management What You Need to Know to Get Results Paula K. Berman 978-0-8144-3401-7 / HC / $29.95

Territorial Games* Understanding and Ending Turf Wars at Work Annette Simmons 978-0-8144-7410-5 / PB / $19.95

True Alignment Linking Company Culture with Customer Needs for Extraordinary Results Edgar Papke 978-0-8144-3336-2 / HC / $29.95

What Keeps Leaders Up at Night Recognizing and Resolving Your Most Troubling Management Issues Nicole Lipkin 978-0-8144-3211-2 / HC / $21.95

Why Some Companies Emerge Stronger and Better from a Crisis* 7 Essential Lessons for Surviving Disaster Ian I. Mitroff 978-0-8144-3455-0 / HC / $32.95 978-0-8144-1327-2 / PB / $24.95

Wiki Management A Revolutionary New Model for a Rapidly Changing and Collaborative World Rod Collins 978-0-8144-3308-9 / HC / $25.00

Winning Factor, The Inspire Gold-Medal Performance in Your Employees Peter Jensen 978-0-8144-3175-7 / HC / $24.95

978-0-8144-0895-7 / PB / $17.95

Quick Meeting Openers for Busy Managers More Than 50 Icebreakers, Energizers, and Other Creative Activities That Get Results Brian Cole Miller 978-0-8144-0933-6 / PB / $17.95

Redefining Operational Excellence New Strategies for Maximizing Performance and Profits Across the Organization Andrew Miller 978-0-8144-3397-3 / HC / $27.95

Star Factor, The Discover What Your Top Performers Do Differently—and Inspire a New Level of Greatness in All William Seidman and Richard Grbavac 978-0-8144-3320-1 / HC / $25.00

MARKETING, ADVERTISING & PR According to Kotler The World’s Foremost Authority on Marketing Answers Your Questions Philip Kotler 978-0-8144-7295-8 / PB / $17.95

Age Curve, The* How to Profit from the Coming Demographic Storm Kenneth W. Gronbach 978-0-8144-1794-2 / PB / $19.95

AMA Handbook of Public Relations, The Robert L. Dilenschneider 978-0-8144-1525-2 / HC / $35.00

Be a Direct Selling Superstar Achieve Financial Freedom for Yourself and Others as a Direct Sales Leader Mary Christensen 978-0-8144-3207-5 / PB / $16.00


21

SELECTED BACKLIST Be a Network Marketing Leader Build a Community to Build Your Empire Mary Christensen 978-0-8144-3682-0 / PB / $16.00

Be a Network Marketing Superstar The One Book You Need to Make More Money Than You Ever Thought Possible Mary Christensen and Wayne Christensen 978-0-8144-7431-0 / PB / $15.00

Be a Party Plan Superstar Build a $100,000-a-Year Direct Selling Business from Home Mary Christensen 978-0-8144-1651-8 / PB / $17.95

BE A RECRUITING SUPERSTAR The Fast Track to Network Marketing Millions Mary Christensen 978-0-8144-0163-7 / PB / $16.00

Brand Aid A Quick Reference Guide to Solving Your Branding Problems and Strengthening Your Market Position SECOND EDITION Brad VanAuken 978-0-8144-3473-4 / HC / $29.95

Brand Real How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty Laurence Vincent 978-0-8144-1676-1 / HC / $25.00

DO IT! MARKETING 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition David Newman 978-0-8144-3286-0 / HC / $19.95

Evergreen Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving Noah Fleming 978-0-8144-3443-7 / HC / $26.00

Experience Effect, The Engage Your Customers with a Consistent and Memorable Brand Experience Jim Joseph 978-0-8144-1554-2 / HC / $24.95

GET CLIENTS NOW!™ A 28-Day Marketing Program for Professionals, Consultants, and Coaches THIRD EDITION C. J. Hayden 978-0-8144-3245-7 / PB / $19.95

Going Social Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media Jeremy Goldman 978-0-8144-3255-6 / PB / $19.95

It’s Not the Size of the Data — It’s How You Use It Smarter Marketing with Analytics and Dashboards Koen Pauwels

Marketing (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3421-5 / HC / $9.95

Marketing Plan, The How to Prepare and Implement It FOURTH EDITION William M. Luther

MEMOIR Live From Jordan Letters Home From My Journey Through the Middle East Benjamin Orbach 978-0-8144-7427-3 / HC / $22.00

978-0-8144-1693-8 / PB / $21.95

Marketing to Millennials Reach the Largest and Most Influential Generation of Consumers Ever Jeff Fromm and Christie Garton 978-0-8144-3322-5 / HC / $24.95

Millennials with Kids Marketing to This Powerful and Surprisingly Different Generation of Parents Jeff Fromm and Marissa Vidler 978-0-8144-3658-5 / HC / $24.95

.New Rules of Lead Generation, The Proven Strategies to Maximize Marketing ROI David T. Scott 978-0-8144-3261-7 / HC / $24.95

Rainmaker’s Toolkit, The Power Strategies for Finding, Keeping, and Growing Profitable Clients Harry Mills 978-0-8144-7216-3 / HC / $22.00

Secrets of the Marketing Masters What the Best Marketers Do — And Why It Works Dick Martin 978-0-8144-0943-5 / HC / $24.00

Secrets of Word-of-Mouth Marketing, The How to Trigger Exponential Sales Through Runaway Word of Mouth SECOND EDITION George Silverman 978-0-8144-1668-6 / PB / $17.95

NEGOTIATION & PERSUASION Black Belt Negotiating Become a Master Negotiator Using Powerful Lessons from the Martial Arts Michael Lee and Sensei Grant Tabuchi 978-0-8144-7461-7 / PB / $15.00

Elements of Influence The Art of Getting Others to Follow Your Lead Terry R. Bacon 978-0-8144-1732-4 / HC / $26.00

How to Become a Better Negotiator SECOND EDITION Richard A. Luecke and James G. Patterson 978-0-8144-0047-0 / PB / $12.00

Maximum Influence The 12 Universal Laws of Power Persuasion SECOND EDITION Kurt W. Mortensen 978-0-8144-3209-9 / PB / $17.95

Negotiation (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3318-8 / HC / $9.95

PERSUASION EQUATION The Subtle Science of Getting Your Way Mark Rodgers 978-0-8144-3417-8 / PB / $17.95

Targeted How Technology Is Revolutionizing Advertising and the Way Companies Reach Consumers Mike Smith

Persuasion IQ The 10 Skills You Need to Get Exactly What You Want Kurt W. Mortensen

978-0-8144-3499-4 / HC / $24.95

Your Own Terms A Woman’s Guide to Taking Charge of Any Negotiation Yasmin Davidds

Truth The New Rules for Marketing in a Skeptical World Lynn B. Upshaw

978-0-8144-0993-0 / HC / $21.95

978-0-8144-3602-8 / PB / $16.95

978-0-8144-7376-4 / HC / $24.95

Web Copy That Sells The Revolutionary Formula for Creating Killer Copy That Grabs Their Attention and Compels Them to Buy THIRD EDITION Maria Veloso 978-0-8144-3251-8 / PB / $21.95

PARENTING & FAMILY 7 Steps to Raising a Bilingual Child Naomi Steiner 978-0-8144-0046-3 / PB / $14.95

ABCs of Breastfeeding, The Everything a Mom Needs to Know for a Happy Nursing Experience Stacey H. Rubin 978-0-8144-8057-1 / PB / $14.95

978-0-8144-3395-9 / HC / $29.95

22


SELECTED BACKLIST ADD/ADHD Drug Free Natural Alternatives and Practical Exercises to Help Your Child Focus Frank Jacobelli and Lynn A. Watson 978-0-8144-0094-4 / PB / $15.00

Dial Down the Drama Reducing Conflict and Reconnecting with Your Teenage Daughter— A Guide for Mothers Everywhere Colleen O’Grady 978-0-8144-3655-4 / PB / $16.95

EAT LIKE A CHAMPION Performance Nutrition for Your Young Athlete Jill Castle 978-0-8144-3622-6 / PB / $16.95

Eldercare Consultant, The Your Guide to Making the Best Choices Possible Becky Feola 978-0-8144-3631-8 / PB / $18.95

Home for Dinner Mixing Food, Fun, and Conversation for a Happier Family and Healthier Kids Anne K. Fishel 978-0-8144-3370-6 / PB / $16.00

In Faith and In Doubt How Religious Believers and Nonbelievers Can Create Strong Marriages and Loving Families Dale McGowan 978-0-8144-3372-0 / PB / $17.95

It Gets Easier! . . . And Other Lies We Tell New Mothers A Fun, Practical Guide to Becoming a Mom Claudine Wolk 978-0-8144-1502-3 / PB / $14.00

Parenting an Adult with Disabilities or Special Needs Everything You Need to Know to Plan for and Protect Your Child’s Future Peggy Lou Morgan 978-0-8144-0991-6 / PB / $17.95

Parenting Beyond Belief On Raising Ethical, Caring Kids Without Religion Dale McGowan 978-0-8144-7426-6 / PB / $17.95

Parenting with a Story Real-Life Lessons in Character for Parents and Children to Share Paul Smith

Stress-Free Potty Training A Commonsense Guide to Finding the Right Approach for Your Child SECOND EDITION Sara Au and Peter L. Stavinoha 978-0-8144-3666-0 / PB / $14.95

Stress-Free Pregnancy Guide, The A Doctor Tells You What to Really Expect Carol Livoti, Dr. and Elizabeth Topp 978-0-8144-8055-7 / PB / $15.00

Strong Kids, Healthy Kids The Revolutionary Program for Increasing Your Child’s Fitness in 30 Minutes a Week Fredrick Hahn

978-0-8144-1096-7 / PB / $17.95

Stress-Free Discipline Simple Strategies for Handling Common Behavior Problems Sara Au and Peter L. Stavinoha

978-0-8144-1613-6 / HC / $59.95

Facility Management Handbook, The FOURTH EDITION Kathy O. Roper and Richard P. Payant 978-0-8144-3215-0 / HC / $79.95

Facility Manager’s Guide to Finance and Budgeting, The* David G. Cotts and Ed Rondeau 978-0-8144-0159-0 / PB / $39.95

978-0-8144-0942-8 / HC / $21.95

SURVIVAL GUIDE TO PARENTING TEENS, A Talking to Your Kids About Sexting, Drinking, Drugs, and Other Things That Freak You Out Joani Geltman 978-0-8144-3366-9 / PB / $16.00

Teenagers 101 What a Top Teacher Wishes You Knew About Helping Your Kid Succeed Rebecca Deurlein 978-0-8144-3465-9 / PB / $16.00

WHEN KIDS CALL THE SHOTS How to Seize Control from Your Darling Bully — and Enjoy Being a Parent Again Sean Grover 978-0-8144-3600-4 / PB / $15.00

PERSONAL FINANCE Debt-Free Spending Plan, The An Amazingly Simple Way to Take Control of Your Finances Once and for All JoAnneh Nagler 978-0-8144-3243-3 / PB / $16.00

Financial Fresh Start Your Five-Step Plan for Adapting and Prospering in the New Economy Shari Olefson 978-0-8144-3229-7 / HC / $26.00

Soldier of Finance Take Charge of Your Money and Invest in Your Future Jeff Rose 978-0-8144-3328-7 / PB / $16.00

978-0-8144-3357-7 / PB / $16.00

Raising Freethinkers A Practical Guide for Parenting Beyond Belief Dale McGowan, Molleen Matsumura, Amanda Metskas and Jan Devor

Disaster Recovery Handbook, The A Step-by-Step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets SECOND EDITION Michael Wallace and Lawrence Webber

PROJECT MANAGEMENT 101 Project Management Problems and How to Solve Them Practical Advice for Handling Real-World Project Challenges Tom Kendrick 978-0-8144-1557-3 / PB / $19.95

AMA Handbook of Project Management, The FOURTH EDITION Paul C. Dinsmore and Jeannette Cabanis-Brewin 978-0-8144-3339-3 / HC / $79.95 Short Discount

Emotional Intelligence for Project Managers The People Skills You Need to Achieve Outstanding Results SECOND EDITION Anthony Mersino 978-0-8144-3277-8 / PB / $19.95

Enterprise Project Governance A Guide to the Successful Management of Projects Across the Organization Paul C. Dinsmore and Luiz Rocha 978-0-8144-1746-1 / HC / $34.95

Identifying and Managing Project Risk Essential Tools for Failure-Proofing Your Project THIRD EDITION Tom Kendrick 978-0-8144-3608-0 / HC / $34.95

Little Black Book of Project Management, The* THIRD EDITION Michael C. Thomsett 978-0-8144-1529-0 / PB / $16.00

PLANT & FACILITIES Complete Equipment-Leasing Handbook, The* A Deal Maker’s Guide with Forms, Checklists, and Worksheets Richard M. Contino

Maximizing Project Value Defining, Managing, and Measuring for Optimal Return Jeff Berman 978-0-8144-7382-5 / PB / $19.95

978-0-8144-7379-5 / PB / $55.00

978-0-8144-4909-7 / PB / $14.95


23

SELECTED BACKLIST Performance-Based Project Management Increasing the Probability of Project Success Glen B. Alleman 978-0-8144-3330-0 / HC / $27.95

Program Management Office Advantage, The A Powerful and Centralized Way for Organizations to Manage Projects Lia Tjahjana, Paul Dwyer and Mohsin Habib 978-0-8144-1426-2 / HC / $34.95

Project Management for Non-Project Managers Jack Ferraro 978-0-8144-1736-2 / HC / $24.95

Project Management for Small Business A Streamlined Approach from Planning to Completion Joseph Phillips 978-0-8144-1767-6 / PB / $21.95

Project Management Question and Answer Book, The Michael W. Newell and Marina N. Grashina 978-0-8144-7164-7 / PB / $17.95

Project Management Step-by-Step* Larry Richman 978-0-8144-7387-0 / PB / $29.95

Project Management That Works Real-World Advice on Communicating, Problem-Solving, and Everything Else You Need to Know to Get the Job Done Rick A. Morris and Brette McWhorter Sember 978-0-8144-0988-6 / HC / $24.95

Project Management Tool Kit, The 100 Tips and Techniques for Getting the Job Done Right THIRD EDITION Tom Kendrick 978-0-8144-3345-4 / PB / $19.95

Rescue the Problem Project A Complete Guide to Identifying, Preventing, and Recovering from Project Failure Todd C. Williams 978-0-8144-1682-2 / HC / $32.95

Results Without Authority Controlling a Project When the Team Doesn’t Report to You SECOND EDITION Tom Kendrick 978-0-8144-1781-2 / PB / $19.95

Succeeding in the Project Management Jungle How to Manage the People Side of Projects Doug Russell 978-0-8144-1615-0 / PB / $19.95

Survival Guide for Project Managers, A* SECOND EDITION James Taylor

PURCHASING AND SUPPLY CHAIN Essentials of Inventory Management SECOND EDITION Max Muller 978-0-8144-1655-6 / HC / $39.95

Market-Driven Supply Chain, The A Revolutionary Model for Sales and Operations Planning in the New On-Demand Economy Robert P. Burrows III 978-0-8144-3163-4 / HC / $39.95

Supply Chain Management Guide to Business Continuity, A Betty A. Kildow 978-0-8144-1645-7 / HC / $35.00

Supply-Based Advantage, The How to Link Suppliers to Your Organization’s Corporate Strategy Stephen C. Rogers 978-0-8144-0155-2 / HC / $39.95

QUALITY MANAGEMENT I Know It When I See It* A Modern Fable About Quality John Guaspari 978-0-8144-7393-1 / PB / $9.95

REAL ESTATE COMMERCIAL MORTGAGES 101 Everything You Need to Know to Create a Winning Loan Request Package Michael Reinhard 978-0-8144-1507-8 / PB / $21.95

Complete Guide to Investing in Foreclosures, The Steve Berges 978-0-8144-7288-0 / PB / $17.95

Everything You Need to Know Before Buying a Co-op,Condo, or Townhouse Ken Roth 978-0-8144-7325-2 / PB / $18.95

Home Makeovers That Sell Quick and Easy Ways to Get the Highest Possible Price Sid Davis 978-0-8144-7373-3 / PB / $15.00

Home Staging That Works* Sell Your Home in Less Time for More Money Starr C. Osborne 978-0-8144-1522-1 / PB / $18.95

Landlord’s Financial Tool Kit, The Michael C. Thomsett

Mortgage Confidential What You Need to Know That Your Lender Won’t Tell You SECOND EDITION David Reed 978-0-8144-1543-6 / PB / $17.95

Real Estate Investor’s Guide to Financing, The Insider Advice for Making the Most Money on Every Deal David Reed 978-0-8144-8061-8 / PB / $17.95

Your Successful Career as a Mortgage Broker David Reed 978-0-8144-7370-2 / PB / $18.95

Your Successful Real Estate Career FIFTH EDITION Kenneth W. Edwards 978-0-8144-7319-1 / PB / $18.95

SALES Accidental Salesperson, The How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve SECOND EDITION Chris Lytle 978-0-8144-3086-6 / PB / $17.95

Amp Up Your Sales Powerful Strategies That Move Customers to Make Fast, Favorable Decisions Andy Paul 978-0-8144-3487-1 / PB / $17.95

Art of Social Selling, The Finding and Engaging Customers on Twitter, Facebook, LinkedIn, and Other Social Networks Shannon Belew 978-0-8144-3332-4 / PB / $19.95

Building a Winning Sales Force* Powerful Strategies for Driving High Performance Andris A. Zoltners, Prabhakant Sinha and Sally E. Lorimer 978-0-8144-3735-3 / PB / $29.95

Complete Guide to Accelerating Sales Force Performance, The* Andris A. Zoltners, Prabhakant Sinha and Greggor A. Zoltners 978-0-8144-3459-8 / HC / $79.95 978-0-8144-2014-0 / PB / $59.95

Complete Guide to Sales Force Incentive Compensation, The How to Design and Implement Plans That Work Andris A. Zoltners, Prabhakant Sinha and Sally E. Lorimer 978-0-8144-7324-5 / HC / $65.00 Short Discount

978-0-8144-7235-4 / PB / $18.95

978-0-8144-0877-3 / PB / $19.95

24


SELECTED BACKLIST Conversations That Sell Collaborate with Buyers and Make Every Conversation Count Nancy Bleeke 978-0-8144-3180-1 / PB / $17.95

EMOTIONAL INTELLIGENCE FOR SALES SUCCESS Connect with Customers and Get Results Colleen Stanley 978-0-8144-3029-3 / PB / $17.95

Fundamentals of Sales Management for the Newly Appointed Sales Manager Matthew Schwartz 978-0-8144-0873-5 / PB / $18.95

High-Profit Selling Win the Sale Without Compromising on Price Mark Hunter 978-0-8144-2009-6 / PB / $19.95

Innovative Sale, The Unleash Your Creativity for Better Customer Solutions and Extraordinary Results Mark Donnolo 978-0-8144-3347-8 / HC / $25.00

Key to the C-Suite, The What You Need to Know to Sell Successfully to Top Executives Michael J. Nick 978-0-8144-1730-0 / HC / $22.00

NEW SALES. SIMPLIFIED. The Essential Handbook for Prospecting and New Business Development Mike Weinberg 978-0-8144-3177-1 / PB / $17.95

Nonstop Sales Boom Powerful Strategies to Drive Consistent Growth Year After Year Colleen Francis 978-0-8144-3376-8 / PB / $17.95

ProActive Sales Management How to Lead, Motivate, and Stay Ahead of the Game SECOND EDITION William “Skip” Miller 978-0-8144-1456-9 / HC / $24.95

PROACTIVE SELLING Control the Process—Win the Sale SECOND EDITION William “Skip” Miller 978-0-8144-3192-4 / PB / $17.95

Questions That Sell The Powerful Process for Discovering What Your Customer Really Wants Paul Cherry 978-0-8144-7339-9 / PB / $16.95

Sales Management (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3629-5 / HC / $9.95

Sales Management. Simplified. The Straight Truth About Getting Exceptional Results from Your Sales Team Mike Weinberg 978-0-8144-3643-1 / HC / $27.95

SALES SUCCESS (The Brian Tracy Success Library) Brian Tracy 978-0-8144-4919-6 / HC / $9.95

Secret Language of Influence, The Master the One Skill Every Sales Pro Needs Dan Seidman 978-0-8144-1726-3 / PB / $17.95

SELLING ABOVE AND BELOW THE LINE

Geeks of War, The The Secretive Labs and Brilliant Minds Behind Tomorrow’s Warfare Technologies John Edwards 978-0-8144-0852-0 / HC / $24.00

SELF-HELP 30 Days to a More Powerful Memory Gini Graham Scott 978-0-8144-7445-7 / PB / $14.95

Power of Charm, The How to Win Anyone Over in Any Situation Brian Tracy and Ron Arden 978-0-8144-7357-3 / HC / $15.00

Convince the C-Suite. Win Over Management. Secure the Sale. William “Skip” Miller 978-0-8144-3483-3 / PB / $18.95

Selling to Anyone Over the Phone SECOND EDITION Renee P. Walkup and Sandra McKee 978-0-8144-1483-5 / PB / $17.95

Slow Down, Sell Faster! Understand Your Customer’s Buying Process and Maximize Your Sales Kevin Davis 978-0-8144-1685-3 / PB / $18.95

Smart Selling on the Phone and Online Inside Sales That Gets Results Josiane Chriqui Feigon 978-0-8144-1465-1 / PB / $17.95

Successful Cold Call Selling Over 100 New Ideas, Scripts, and Examples From the Nation’s Foremost Sales Trainer Lee Boyan 978-0-8144-7718-2 / PB / $17.95

Successful Local Broadcast Sales* Paul Weyland 978-0-8144-3162-7 / PB / $17.95

Unlimited Sales Success 12 Simple Steps for Selling More Than You Ever Thought Possible Brian Tracy and Michael Tracy 978-0-8144-3324-9 / HC / $22.95

Talking to Crazy How to Deal with the Irrational and Impossible People in Your Life Mark Goulston 978-0-8144-3636-3 / HC / $24.95

SMALL BUSINESS & ENTREPRENEURSHIP 6 Secrets to Startup Success How to Turn Your Entrepreneurial Passion into a Thriving Business John Bradberry 978-0-8144-1606-8 / HC / $21.95

Art of War for Small Business, The Defeat the Competition and Dominate the Market with the Masterful Strategies of Sun Tzu Becky Sheetz-Runkle 978-0-8144-3381-2 / PB / $14.95

Economy of You, The Discover Your Inner Entrepreneur and Recession-Proof Your Life Kimberly Palmer 978-0-8144-3273-0 / HC / $21.95

Fail Fast or Win Big The Start-Up Plan for Starting Now Bernhard Schroeder 978-0-8144-3478-9 / HC / $21.95

Graphic Designer’s Business Survival Guide, The Lawrence J. Daniels 978-0-8144-3241-9 / PB / $24.95

SCIENCE & TECHNOLOGY Absolutely Small How Quantum Theory Explains Our Everyday World Michael D. Fayer 978-0-8144-1488-0 / HC / $24.00

Brain Sense The Science of the Senses and How We Process the World Around Us Faith Hickman Brynie

Idea to Invention What You Need to Know to Cash In on Your Inspiration Patricia Nolan-Brown 978-0-8144-3293-8 / PB / $17.95

Recipe for Success An Insider’s Guide to Bringing Your Natural Food to Market Abigail Steinberg 978-0-8144-3686-8 / PB / $18.95

978-0-8144-1324-1 / HC / $24.00


25

SELECTED BACKLIST Sell Your Business for an Outrageous Price An Insider’s Guide to Getting More Than You Ever Thought Possible Kevin M. Short 978-0-8144-3471-0 / HC / $21.95

Small-Business Guide to Government Contracts, The How to Comply with the Key Rules and Regulations . . . and Avoid Terminated Agreements, Fines, or Worse Steven J. Koprince 978-0-8144-3193-1 / HC / $29.95

Standout Business Plan, The Make It Irresistible—and Get the Funds You Need for Your Startup or Growing Business Vaughan Evans and Brian Tracy 978-0-8144-3411-6 / PB / $19.95

Think Agile How Smart Entrepreneurs Adapt in Order to Succeed Taffy Williams 978-0-8144-3430-7 / HC / $23.00

Venture Mom From Idea to Income in Just 12 Weeks Holly Hurd 978-0-8144-3638-7 / PB / $17.95

TEAMS Into the Storm Lessons in Teamwork from the Treacherous Sydney to Hobart Ocean Race Dennis N.T. Perkins 978-0-8144-3198-6 / HC / $24.95

More Quick Team-Building Activities for Busy Managers 50 New Exercises That Get Results in Just 15 Minutes Brian Cole Miller 978-0-8144-7378-8 / PB / $17.95

Nice Teams Finish Last The Secret to Unleashing Your Team’s Maximum Potential Brian Cole Miller 978-0-8144-1393-7 / PB / $17.95

Primal Teams Harnessing the Power of Emotions to Fuel Extraordinary Performance Jackie Barretta 978-0-8144-3441-3 / HC / $24.95

QUICK TEAM-BUILDING ACTIVITIES FOR BUSY MANAGERS 50 Exercises That Get Results in Just 15 Minutes SECOND EDITION Brian Cole Miller 978-0-8144-3633-2 / PB / $18.95

Team of Leaders, A Empowering Every Member to Take Ownership, Demonstrate Initiative, and Deliver Results Paul Gustavson and Stewart Liff 978-0-8144-3407-9 / HC / $26.95

Team-Building Tool Kit, The Tips and Tactics for Effective Workplace Teams SECOND EDITION Deborah Mackin and Deborah Harrington-Mackin 978-0-8144-7439-6 / PB / $17.95

Leadership Training Activity Book, The 50 Exercises for Building Effective Leaders Lois B. Hart and Charlotte S. Waisman 978-0-8144-7262-0 / PB / $34.95

Leading the Learning Revolution The Expert’s Guide to Capitalizing on the Exploding Lifelong Education Market Jeff Cobb 978-0-8144-3225-9 / HC / $29.95

Learning to Succeed Rethinking Corporate Education in a World of Unrelenting Change Jason Wingard 978-0-8144-3413-0 / HC / $29.95

TRAINING Conflict and Communication Activity Book, The 30 High-Impact Training Exercises for Adult Learners Bill Withers and Keami D. Lewis 978-0-8144-7167-8 / PB / $34.95

Corporate University Handbook, The* Designing, Managing, and Growing a Successful Program Mark Allen 978-0-8144-2027-0 / PB / $24.95

Diversity Training Activity Book, The 50 Activities for Promoting Communication and Understanding at Work Jonamay Lambert and Selma Myers 978-0-8144-1536-8 / PB / $34.95

Emotional Intelligence Activity Book, The* 50 Activities for Promoting EQ at Work Adele B. Lynn 978-0-8144-7123-4 / PB / $34.95 978-0-8144-3460-4 / HC / $39.95

Emotional Intelligence Activity Kit, The 50 Easy and Effective Exercises for Building EQ Adele B. Lynn and Janele R. Lynn 978-0-8144-4923-3 / PB / $34.95

First-Time Trainer, The* A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals SECOND EDITION Tom W. Goad 978-0-8144-1559-7 / PB / $18.95

Innovation at Work 55 Activities to Spark Your Team’s Creativity Richard Brynteson 978-0-8144-3234-1 / PB / $34.95

Instructional Design for Action Learning Geri McArdle 978-0-8144-1566-5 / PB / $34.95

Laugh and Learn* 95 Ways to Use Humor for More Effective Teaching and Training Doni Tamblyn

Management Training Tool Kit, The 35 Exercises to Prepare Managers for the Challenges They Face Every Day Alan Clardy 978-0-8144-3114-6 / PB / $34.95

Negotiation at Work Maximize Your Team’s Skills with 60 High-Impact Activities Ira G. Asherman 978-0-8144-3190-0 / PB / $34.95

Successful Virtual Classroom, The How to Design and Facilitate Interactive and Engaging Live Online Learning Darlene Christopher 978-0-8144-3428-4 / PB / $39.95

Trainer’s Tool Kit, The SECOND EDITION Cy Charney and Kathy Conway 978-0-8144-7268-2 / PB / $18.95

Training in Motion How to Use Movement to Create Engaging and Effective Learning Mike Kuczala 978-0-8144-3494-9 / PB / $32.95

Training on Trial How Workplace Learning Must Reinvent Itself to Remain Relevant James D. Kirkpatrick and Wendy Kayser Kirkpatrick 978-0-8144-1464-4 / HC / $24.95

Training That Delivers Results Instructional Design That Aligns with Business Goals Dick Handshaw 978-0-8144-3403-1 / PB / $34.95

What Great Trainers Do The Ultimate Guide to Delivering Engaging and Effective Learning Robert Bolton and Dorothy Grover Bolton 978-0-8144-2006-5 / HC / $45.00

Working Longer New Strategies for Managing, Training, and Retaining Older Employees William J. Rothwell, Harvey Sterns, Diane Spokus and Joel Reaser 978-0-8144-7392-4 / PB / $29.95

978-0-8144-7415-0 / PB / $19.95

26


TITLE AND AUTHOR INDEX

TITLE INDEX 10 Laws of Trust, The . . . . . . . . . . . . . . .3 101 Activities for Delivering Knock Your Socks Off Service . . . . . . . .16 101 Project Management Problems and How to Solve Them . . . . . . . . . . . .23 101 Sample Write-Ups for Documenting Employee Performance Problems . . . . .19 101 Tough Conversations to Have with Employees . . . . . . . . . . . . . .19 11 Laws of Likability, The . . . . . . . . . . .14 201 Knockout Answers to Tough Interview Questions . . . . . . . . . .15 2600 Phrases for Effective Performance Reviews . . . . . . . . . . . . . .20 2600 Phrases for Setting Effective Performance Goals . . . . . . . . .20 30 Days to a More Powerful Memory . . .25 6 Secrets to Startup Success . . . . . . . . .25 7 Hidden Reasons Employees Leave, The . . . . . . . . . . . . .20 7 Steps to Raising a Bilingual Child . . . .22 75 Ways for Managers to Hire, Develop, and Keep Great Employees . . .10 96 Great Interview Questions to Ask Before You Hire . . . . . . . . . . . . .20 ABCs of Breastfeeding, The . . . . . . . . . .22 Absolute Honesty . . . . . . . . . . . . . . . . .17 Absolutely Small . . . . . . . . . . . . . . . . . .25 Accidental Salesperson, The . . . . . . . . .24 According to Kotler . . . . . . . . . . . . . . . .21 Accounting for the Numberphobic . . . . .17 Acing the Interview . . . . . . . . . . . . . . . .15 ADD/ADHD Drug Free . . . . . . . . . . . . . .23 Administrative Assistant’s and Secretary’s Handbook . . . . . . . . . .15 Age Curve, The . . . . . . . . . . . . . . . . . . .21 AMA Business Boot Camp . . . . . . . . . . .20 AMA Dictionary of Business and Management, The . . . . . .20 AMA Handbook of Business Documents, The . . . . . . . . . .14 AMA Handbook of Business Letters, The . . . . . . . . . . . . . .14 AMA Handbook of Due Diligence, The . .17 AMA Handbook of Financial Risk Management, The . . . . .17 AMA Handbook of Leadership, The . . . .19 AMA Handbook of Project Management, The . . . . . . . . . .23 AMA Handbook of Public Relations, The . . . . . . . . . . . . . .21 American Entrepreneur . . . . . . . . . . . . .18 Amp Up Your Sales . . . . . . . . . . . . . . . .24 Anticipate . . . . . . . . . . . . . . . . . . . . . . .19 Art of Social Selling, The . . . . . . . . . . . .24 Art of War for Small Business, The . . . . .25 Auditing Your Human Resources Department . . . . . . .18 Be a Direct Selling Superstar . . . . . . . . .21 Be a Network Marketing Leader . . . . . . .22 Be a Network Marketing Superstar . . . . .22 Be a Party Plan Superstar . . . . . . . . . . .22

Be a Recruiting Superstar . . . . . . . . . . .22 Be Your Customer’s Hero . . . . . . . . . . . .16 Beating the Workplace Bully . . . . . . . . .14 Behind Every Good Decision . . . . . . . . .20 Bench Strength . . . . . . . . . . . . . . . . . . .20 Beyond the Lean Revolution . . . . . . . . .17 Beyond the Sales Process . . . . . . . . . . . .9 Bible on Leadership, The . . . . . . . . . . . .19 Black Belt Negotiating . . . . . . . . . . . . . .22 Black Faces in White Places . . . . . . . . .15 Blueprint for Corporate Governance, A . .17 Board of Directors and Audit Committee Guide to Fiduciary Responsibilities, The . . . . . . .17 Brain Sense . . . . . . . . . . . . . . . . . . . . .25 Brand Aid . . . . . . . . . . . . . . . . . . . . . . .22 Brand Real . . . . . . . . . . . . . . . . . . . . . .22 Building a House for Diversity . . . . . . . .20 Building a Winning Sales Force . . . . . . .24 Business Confidential . . . . . . . . . . . . . .17 Business Strategy (The Brian Tracy Success Library) . . . . .15 Busy Manager’s Guide to Delegation, The . . . . . . . . . . . . . . . .20 Buyout . . . . . . . . . . . . . . . . . . . . . . . . .17 Career Courage . . . . . . . . . . . . . . . . . . . .4 Career Match . . . . . . . . . . . . . . . . . . . .15 Celebration of Fools . . . . . . . . . . . . . . . .17 Chocolate Fortunes . . . . . . . . . . . . . . . .19 Click Millionaires . . . . . . . . . . . . . . . . . .19 Coaching Connection, The . . . . . . . . . . .20 Coaching for Emotional Intelligence . . . .20 Commercial Mortgages 101 . . . . . . . . . .24 Complete Equipment-Leasing Handbook, The . . . . . . . . . . . . . . . . . .23 Complete Guide to Accelerating Sales Force Performance, The . . . . . . .24 Complete Guide to Hiring and Firing Government Employees, The . . . .20 Complete Guide to Investing in Foreclosures, The . . . . . . . . . . . . . . .24 Complete Guide to Sales Force Incentive Compensation, The . . . . . . . .24 Confidence Effect, The . . . . . . . . . . . . .14 Conflict and Communication Activity Book, The . . . . . . . . . . . . . . . .26 Confronting Capitalism . . . . . . . . . . . . .16 Conversations That Sell . . . . . . . . . . . . .25 Coolfarming . . . . . . . . . . . . . . . . . . . . .17 Coolhunting . . . . . . . . . . . . . . . . . . . . .17 Corporate University Handbook, The . . . .26 Cracking the Corporate Code . . . . . . . . .17 Cracking the New Job Market . . . . . . . . .15 Creating and Dominating New Markets . .15 Creativity & Problem Solving (The Brian Tracy Success Library) . . . . .14 Critical Thinking Toolkit, The . . . . . . . . .20 Cultural Intelligence Difference, The . . .17 Customer Experience 3.0 . . . . . . . . . . . .16 Customer Service Management Training 101 . . . . . . . . . .16 Customer Service Survival Kit, The . . . . .16 Customer Service Training 101 . . . . . . .16

Danger in the Comfort Zone . . . . . . . . . .20 Data Crush . . . . . . . . . . . . . . . . . . . . . .16 Deadly Blue . . . . . . . . . . . . . . . . . . . . .18 Debt-Free Spending Plan, The . . . . . . . .23 Debugging . . . . . . . . . . . . . . . . . . . . . .16 Debugging . . . . . . . . . . . . . . . . . . . . . .16 Delegation & Supervision (The Brian Tracy Success Library) . . . . .20 Delight Your Customers . . . . . . . . . . . . .16 Delivering Knock Your Socks Off Service .16 Designing Dynamic Organizations . . . . . .20 Dial Down the Drama . . . . . . . . . . . . . . .23 Disaster Recovery Handbook, The . . . . .23 Discipline Without Punishment . . . . . . .20 Disruptive Marketing . . . . . . . . . . . . . . . .9 Diversity Training Activity Book, The . . . .26 Do It! Marketing . . . . . . . . . . . . . . . . . .22 Driven by Difference . . . . . . . . . . . . . . .20 e-Riches 2.0 . . . . . . . . . . . . . . . . . . . . .19 Early Warning . . . . . . . . . . . . . . . . . . . .15 Eat Like a Champion . . . . . . . . . . . . . . .23 eBay Seller’s Tax and Legal Answer Book, The . . . . . . . . . . . .19 Economy of You, The . . . . . . . . . . . . . . .25 Effective Succession Planning . . . . . . . .18 Eldercare Consultant, The . . . . . . . . . . .23 Elements of Influence . . . . . . . . . . . . . .22 Elements of Resume Style, The . . . . . . .15 Emotional Intelligence Activity Book, The . . . . . . . . . . . . . . . .26 Emotional Intelligence for Project Managers . . . . . . . . . . . . . .23 Emotional Intelligence for Sales Success . . . . . . . . . . . . . . . .25 Enemy of Engagement, The . . . . . . . . . .20 Engaging Government Employees . . . . .20 Enterprise Project Governance . . . . . . . .23 EQ Difference, The . . . . . . . . . . . . . . . .14 EQ Interview, The . . . . . . . . . . . . . . . . .20 Essentials of Finance and Accounting for Nonfinancial Managers, The . . . . . .12 Essentials of Inventory Management . . . .24 Etiquette Edge, The . . . . . . . . . . . . . . . .12 Evergreen . . . . . . . . . . . . . . . . . . . . . . .22 Everything You Need to Know Before Buying a Co-op,Condo, or Townhouse . .24 Exceptional Service, Exceptional Profit . .16 Experience Effect, The . . . . . . . . . . . . .22 Export/Import Procedures and Documentation . . . . . . . . . . . . . . . . . .19 Facilitator’s Fieldbook, The . . . . . . . . . .20 Facility Management Handbook, The . . .23 Facility Manager’s Guide to Finance and Budgeting, The . . . . . . . .23 Fail Fast or Win Big . . . . . . . . . . . . . . . .25 Fair, Square & Legal . . . . . . . . . . . . . . .18 FBI Career Guide, The . . . . . . . . . . . . . .15 Field Tested . . . . . . . . . . . . . . . . . . . . .18 Financial Fresh Start . . . . . . . . . . . . . . .23 First in Thirst . . . . . . . . . . . . . . . . . . . .17 First-Time Homeowner’s Survival Guide, The . . . . . . . . . . . . . . .18

27

First-Time Manager, The . . . . . . . . . . . .20 First-Time Trainer, The . . . . . . . . . . . . . .26 Fitness After 40 . . . . . . . . . . . . . . . . . .18 Focal Point . . . . . . . . . . . . . . . . . . . . . .14 Franchising & Licensing . . . . . . . . . . . .17 Full Engagement! . . . . . . . . . . . . . . . . .20 Fundamentals of Enterprise Risk Management . . . . . . . .15 Fundamentals of Project Management . .13 Fundamentals of Sales Management for the Newly Appointed Sales Manager .25 Geeks of War, The . . . . . . . . . . . . . . . . .25 Generating Buy-In . . . . . . . . . . . . . . . . .19 Generations at Work . . . . . . . . . . . . . . .20 Generations, Inc. . . . . . . . . . . . . . . . . . .20 Get Clients Now!™ . . . . . . . . . . . . . . . .22 Get Scrappy . . . . . . . . . . . . . . . . . . . . . .2 Getting to Innovation . . . . . . . . . . . . . . .20 Going Social . . . . . . . . . . . . . . . . . . . . .22 Good Governance for Nonprofits . . . . . . .17 Good Governance for Nonprofits . . . . . . .17 Graphic Designer’s Business Survival Guide, The . . . . . . . .25 Green Giants . . . . . . . . . . . . . . . . . . . . .17 Handbook for Strategic HR . . . . . . . . . .18 Harvesting Intangible Assets . . . . . . . . .20 Healthy Workplace, The . . . . . . . . . . . . . .8 Hidden Leader, The . . . . . . . . . . . . . . . .20 High-Impact Human Capital Strategy . . .18 High-Impact Interview Questions . . . . . .20 High-Profit Selling . . . . . . . . . . . . . . . . .25 High-Tech, High-Touch Customer Service . . . . . . . . . . . . . . . . .16 Hiring and Firing (The Brian Tracy Success Library) . . . . .11 Home for Dinner . . . . . . . . . . . . . . . . . .23 Home Makeovers That Sell . . . . . . . . . .24 Home Staging That Works . . . . . . . . . . .24 How Great Decisions Get Made . . . . . . .17 How the Best Leaders Lead . . . . . . . . . .19 How to Become a Better Negotiator . . . .22 How to Land a Top-Paying Federal Job . .15 How to Make It Big as a Consultant . . . .15 How to Manage Complex Programs . . . .13 How to Write Fast Under Pressure . . . . .14 HR Answer Book, The . . . . . . . . . . . . . .18 I Got My Dream Job and So Can You . . .15 I Hear You . . . . . . . . . . . . . . . . . . . . . . .14 I Know It When I See It . . . . . . . . . . . . .24 Idea Agent . . . . . . . . . . . . . . . . . . . . . .19 Idea to Invention . . . . . . . . . . . . . . . . . .25 Identifying and Managing Project Risk . .23 Improving the Performance of Government Employees . . . . . . . . . .20 In Faith and In Doubt . . . . . . . . . . . . . .23 In the Shadow of the Dragon . . . . . . . . .19 Innovation at Work . . . . . . . . . . . . . . . . .26 Innovative Sale, The . . . . . . . . . . . . . . .25 Insider’s Guide to Building a Successful Consulting Practice, An . . . .15 Instructional Design for Action Learning . . . . . . . . . . . . . . .26

TITLE AND AUTHOR INDEX Intelligent Leadership . . . . . . . . . . . . . .19 Internet Riches . . . . . . . . . . . . . . . . . . .19 Internet Riches . . . . . . . . . . . . . . . . . . .19 Into the Storm . . . . . . . . . . . . . . . . . . . .26 It Gets Easier! . . . And Other Lies We Tell New Mothers . .23 It’s Not the Size of the Data — It’s How You Use It . . . . . . . . . . . . . . .22 Job Search Checklist, The . . . . . . . . . . .15 Job Search Solution, The . . . . . . . . . . . .15 Just Listen . . . . . . . . . . . . . . . . . . . . . .14 Just Listen . . . . . . . . . . . . . . . . . . . . . .14 Keeping Employees Accountable for Results . . . . . . . . . . . . . . . . . . . . . .20 Keeping the People Who Keep You in Business . . . . . . . . . . . . .20 Key to the C-Suite, The . . . . . . . . . . . . .25 Kindness Revolution, The . . . . . . . . . . .16 Landlord’s Financial Tool Kit, The . . . . .24 Laugh and Learn . . . . . . . . . . . . . . . . . .26 Laws of Charisma, The . . . . . . . . . . . . .14 Lead with a Story . . . . . . . . . . . . . . . . .14 Lead with Humility . . . . . . . . . . . . . . . .19 Lead Your Boss . . . . . . . . . . . . . . . . . . .19 Leader’s Guide to Speaking with Presence, The . . . . . . . .19 Leader’s Pocket Guide, The . . . . . . . . . .19 Leadership (The Brian Tracy Success Library) . . . . .19 Leadership 2030 . . . . . . . . . . . . . . . . .19 Leadership Training Activity Book, The . . . . . . . . . . . . . . . .26 Leading at The Edge . . . . . . . . . . . . . . .19 Leading at The Edge . . . . . . . . . . . . . . .19 Leading Leaders . . . . . . . . . . . . . . . . . .19 Leading Leaders . . . . . . . . . . . . . . . . . .19 Leading the Learning Revolution . . . . . .26 Leading with Cultural Intelligence . . . . .19 Leading with Kindness . . . . . . . . . . . . .19 Lean but Agile . . . . . . . . . . . . . . . . . . . .18 Lean Machine, The . . . . . . . . . . . . . . . .20 Learning for Life . . . . . . . . . . . . . . . . . .17 Learning to Succeed . . . . . . . . . . . . . . .26 Little Black Book of Project Management, The . . . . . . . . . .23 Little Book of Big PR, The . . . . . . . . . . .14 Little Book of Leadership Development, The . . . . . . .19 Live From Jordan . . . . . . . . . . . . . . . . . .22 Lost Art of the Great Speech, The . . . . .14 Make It Matter . . . . . . . . . . . . . . . . . . .21 Make Your Contacts Count . . . . . . . . . . .15 Make Your Own Waves . . . . . . . . . . . . . . .2 Management (The Brian Tracy Success Library) . . . . .21 Management 500, The . . . . . . . . . . . . .21 Management Training Tool Kit, The . . . .26 Management? It’s Not What You Think! .21 Manager 3.0 . . . . . . . . . . . . . . . . . . . . .21 Manager’s Guide to Coaching, A . . . . . . .21 Manager’s Guide to HR, The . . . . . . . . .21

Manager’s Guide to Virtual Teams, A . . . .21 Manager’s Question and Answer Book, The . . . . . . . . . . . . .21 Managing Brand You . . . . . . . . . . . . . . .14 Managing Government Employees . . . . .21 Managing Knock Your Socks Off Service . . . . . . . . . . . . .16 Managing Your Government Career . . . . .15 Market-Driven Supply Chain, The . . . . . .24 Marketing (The Brian Tracy Success Library) . . . . .22 Marketing Plan, The . . . . . . . . . . . . . . .22 Marketing to Millennials . . . . . . . . . . . .22 Mastering Import & Export Management . . . . . . . . . . . . . . .19 Maximizing Project Value . . . . . . . . . . . .23 Maximum Influence . . . . . . . . . . . . . . .22 Meetings That Get Results (The Brian Tracy Success Library) . . . . .21 Mergers and Acquisitions from A to Z . . .17 Millennials with Kids . . . . . . . . . . . . . . .22 Million-Dollar Financial Advisor, The . . . .17 Million-Dollar Financial Services Practice, The . . . . . . . . . . . . . . . . . . . .17 More Quick Team-Building Activities for Busy Managers . . . . . . . . .26 Mortgage Confidential . . . . . . . . . . . . . .24 Motivation (The Brian Tracy Success Library) . . . . .21 Negotiation (The Brian Tracy Success Library) . . . . .22 Negotiation at Work . . . . . . . . . . . . . . . .26 New Corporate Facts of Life, The . . . . . .17 New HR Analytics, The . . . . . . . . . . . . .18 New Human Capital Strategy, The . . . . .18 New Korea, The . . . . . . . . . . . . . . . . . . .19 New Manager’s Tool Kit, The . . . . . . . . .21 New Rules of Lead Generation, The . . . .22 New Sales. Simplified. . . . . . . . . . . . . .25 Nice Teams Finish Last . . . . . . . . . . . . .26 No More Pointless Meetings . . . . . . . . . .21 No Sweat . . . . . . . . . . . . . . . . . . . . . . .18 Nonprofit Fundraising Solution, The . . . .17 Nonstop Sales Boom . . . . . . . . . . . . . . .25 Now, Build a Great Business! . . . . . . . . .17 Operation Excellence . . . . . . . . . . . . . . .14 Optimistic Workplace, The . . . . . . . . . . .21 Other Kind of Smart, The . . . . . . . . . . . .14 OtherWise . . . . . . . . . . . . . . . . . . . . . . .17 Own Your Future . . . . . . . . . . . . . . . . . .15 Parenting an Adult with Disabilities or Special Needs . . . . . . . .23 Parenting Beyond Belief . . . . . . . . . . . .23 Parenting with a Story . . . . . . . . . . . . . .23 People Styles at Work...And Beyond . . . .14 Perfectly Able . . . . . . . . . . . . . . . . . . . .18 Performance Appraisal Question and Answer Book, The . . . . . . . . . . . . .21 Performance Appraisal Tool Kit, The . . . .18 Performance-Based Project Management . . . . . . . . . . . . . .24 Personal Success (The Brian Tracy Success Library) . . . . .14

28

Personality Power . . . . . . . . . . . . . . . . .15 Persuasion Equation . . . . . . . . . . . . . . .22 Persuasion IQ . . . . . . . . . . . . . . . . . . . .22 Persuasive Business Proposals . . . . . . . .14 Plant-Based Life, A . . . . . . . . . . . . . . . . .5 Portable Mentor, The . . . . . . . . . . . . . . .15 Positioned . . . . . . . . . . . . . . . . . . . . . . .18 Power of a Positive Attitude, The . . . . . .14 Power of Business Process Improvement, The . . . . . . . . . . . . . . . .21 Power of Charm, The . . . . . . . . . . . . . . .25 Power of Convergence, The . . . . . . . . . .16 Power of Positive Criticism, The . . . . . . .15 Power of Presence, The . . . . . . . . . . . . .14 Power of Reputation, The . . . . . . . . . . . .17 Powerful Phrases for Dealing with Difficult People . . . . . . . . . . . . . .14 Powerful Phrases for Effective Customer Service . . . . . . . . . .16 Powerful Phrases for Successful Interviews . . . . . . . . . . . . . .15 Powerful Proposals . . . . . . . . . . . . . . . .15 Practical Drucker, The . . . . . . . . . . . . . .21 Preparing for Leadership . . . . . . . . . . . .19 Primal Teams . . . . . . . . . . . . . . . . . . . .26 ProActive Sales Management . . . . . . . . .25 ProActive Selling . . . . . . . . . . . . . . . . . .25 Productive Performance Appraisals . . . .21 Program Management Office Advantage, The . . . . . . . . . . . . .24 Project Management for Non-Project Managers . . . . . . . . . . . . .24 Project Management for Small Business . . . . . . . . . . . . . . . .24 Project Management Question and Answer Book, The . . . . . . . . . . . . .24 Project Management Step-by-Step . . . . .24 Project Management That Works . . . . . .24 Project Management Tool Kit, The . . . . .24 Punctuation at Work . . . . . . . . . . . . . . .15 Questions That Sell . . . . . . . . . . . . . . . .25 Quick Brainstorming Activities for Busy Managers . . . . . . . . . . . . . . . .21 Quick Emotional Intelligence Activities for Busy Managers . . . . . . . . .21 Quick Meeting Openers for Busy Managers . . . . . . . . . . . . . . . .21 Quick Team-Building Activities for Busy Managers . . . . . . . . . . . . . . . .26 Rainmaker’s Toolkit, The . . . . . . . . . . . .22 Raising Capital . . . . . . . . . . . . . . . . . . .17 Raising Freethinkers . . . . . . . . . . . . . . .23 Real Estate Investor’s Guide to Financing, The . . . . . . . . . . . .24 Real Influence . . . . . . . . . . . . . . . . . . . .15 Real-World Time Management . . . . . . . .14 Recipe for Success . . . . . . . . . . . . . . . .25 Reclaiming the Sky . . . . . . . . . . . . . . . .16 Recruiting, Interviewing, Selecting & Orienting New Employees . . . . . . . . .18 Redefining Operational Excellence . . . . .21 Reinvention . . . . . . . . . . . . . . . . . . . . . .14 Rescue the Problem Project . . . . . . . . . .24

Results Without Authority . . . . . . . . . . .24 Roadmap to Strategic HR . . . . . . . . . . .18 ROI of Human Capital, The . . . . . . . . . .18 Sales Management (The Brian Tracy Success Library) . . . . .25 Sales Management. Simplified. . . . . . . .25 Sales Success (The Brian Tracy Success Library) . . . . .25 Scholarships 101 . . . . . . . . . . . . . . . . .17 Scorecard Solution, The . . . . . . . . . . . . .15 Secret Language of Influence, The . . . . .25 Secret Service . . . . . . . . . . . . . . . . . . . .16 Secret to Peak Productivity, The . . . . . . .14 Secrets of the Marketing Masters . . . . . .22 Secrets of Word-of-Mouth Marketing, The . . . . . . . . . . . . . . . . . .22 Sell Your Business for an Outrageous Price . . . . . . . . . . . . . . .26 Selling Above and Below the Line . . . . .25 Selling to Anyone Over the Phone . . . . . .25 Semper Fi . . . . . . . . . . . . . . . . . . . . . . .19 Service Failure . . . . . . . . . . . . . . . . . . .16 Seven Secrets for Negotiating with Government . . . . . . . .17 Slow Down, Sell Faster! . . . . . . . . . . . . .25 Small-Business Guide to Government Contracts, The . . . . . . . . .26 Smart Mom, Rich Mom . . . . . . . . . . . . . .7 Smart Selling on the Phone and Online . . . . . . . . . . . . . . . .25 Soldier of Finance . . . . . . . . . . . . . . . . .23 Speak to Win . . . . . . . . . . . . . . . . . . . . .15 Standout Business Plan, The . . . . . . . . .26 Star Factor, The . . . . . . . . . . . . . . . . . . .21 Stay Interview, The . . . . . . . . . . . . . . . .21 Stiletto Network . . . . . . . . . . . . . . . . . .16 Strategic Connections . . . . . . . . . . . . . .16 Strategic Customer Service . . . . . . . . . .16 Strategic Staffing . . . . . . . . . . . . . . . . .18 Strategic Staffing . . . . . . . . . . . . . . . . .18 Stress Less. Achieve More. . . . . . . . . . .14 Stress-Free Discipline . . . . . . . . . . . . . .23 Stress-Free Potty Training . . . . . . . . . . .23 Stress-Free Pregnancy Guide, The . . . . .23 Strong Kids, Healthy Kids . . . . . . . . . . .23 Stronger . . . . . . . . . . . . . . . . . . . . . . . .14 Succeeding in the Project Management Jungle . . . . . . . . .24 Success Under Stress . . . . . . . . . . . . . .14 Successful Acquisitions . . . . . . . . . . . . .17 Successful Business Process Management . . . . . . . . . . . . . .21 Successful Cold Call Selling . . . . . . . . . .25 Successful Local Broadcast Sales . . . . .25 Successful Virtual Classroom, The . . . . .26 Supercommunicator . . . . . . . . . . . . . . .15 Supply Chain Management Guide to Business Continuity, A . . . . . . . . . . .24 Supply-Based Advantage, The . . . . . . . .24 Survival Guide for Project Managers, A . .24 Survival Guide for Working with Bad Bosses, A . . . . . . . . . . . . . . .14

TITLE AND AUTHOR INDEX Survival Guide to Parenting Teens, A . . .23 Talent Leadership . . . . . . . . . . . . . . . . .18 Talking to Crazy . . . . . . . . . . . . . . . . . . .25 Targeted . . . . . . . . . . . . . . . . . . . . . . . .22 Team of Leaders, A . . . . . . . . . . . . . . . .26 Team-Building Tool Kit, The . . . . . . . . . .26 Teenagers 101 . . . . . . . . . . . . . . . . . . .23 Ten Golden Rules of Leadership, The . . .19 Territorial Games . . . . . . . . . . . . . . . . . .21 Thin from Within . . . . . . . . . . . . . . . . . .18 Think Agile . . . . . . . . . . . . . . . . . . . . . .26 Think Bigger . . . . . . . . . . . . . . . . . . . . .16 This Is How to Get Your Next Job . . . . . .16 Time Management (The Brian Tracy Success Library) . . . . .14 Time Power . . . . . . . . . . . . . . . . . . . . . .14 Time Trap, The . . . . . . . . . . . . . . . . . . .14 Trainer’s Tool Kit, The . . . . . . . . . . . . . .26 Training in Motion . . . . . . . . . . . . . . . . .26 Training on Trial . . . . . . . . . . . . . . . . . . .26 Training That Delivers Results . . . . . . . .26 Trajectory . . . . . . . . . . . . . . . . . . . . . . .16 Transforming Performance Measurement . . . . . . . . .18 True Alignment . . . . . . . . . . . . . . . . . . .21 Truth . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Truth Doesn’t Have to Hurt, The . . . . . . .15 TurboStrategy . . . . . . . . . . . . . . . . . . . .15 Un-Prescription for Autism, The . . . . . . . .6 Unbeatable Resumes . . . . . . . . . . . . . .16 Unlimited Sales Success . . . . . . . . . . . .25 Venture Mom . . . . . . . . . . . . . . . . . . . .26 We Are Market Basket . . . . . . . . . . . . . .18 Web Copy That Sells . . . . . . . . . . . . . . .22 Well Said! . . . . . . . . . . . . . . . . . . . . . . .15 What Great Trainers Do . . . . . . . . . . . . .26 What Keeps Leaders Up at Night . . . . . .21 What to Do When You’re New . . . . . . . . .14 When Kids Call the Shots . . . . . . . . . . .23 When the Pressure’s On . . . . . . . . . . . . . .4 Who Says It’s a Man’s World . . . . . . . . .16 Whoever Tells the Best Story Wins . . . . .15 Why Boys Fail . . . . . . . . . . . . . . . . . . . .17 Why Some Companies Emerge Stronger and Better from a Crisis . . . . .21 Wiki Management . . . . . . . . . . . . . . . . .21 Win the Customer . . . . . . . . . . . . . . . . .16 Winning Factor, The . . . . . . . . . . . . . . .21 Winning Well . . . . . . . . . . . . . . . . . . . . . .8 Working Longer . . . . . . . . . . . . . . . . . . .26 World Gone Social, A . . . . . . . . . . . . . . .18 World’s Your Stage, The . . . . . . . . . . . . .16 Writing Effective Policies and Procedures . . . . . . . . . . . .18 Your Own Terms . . . . . . . . . . . . . . . . . .22 Your Successful Career as a Mortgage Broker . . . . . . . . . . . . . .24 Your Successful Real Estate Career . . . .24

AUTHOR INDEX Agans, David J. . . . . . . . . . . . . . . . . . .16 Agnew, Tom . . . . . . . . . . . . . . . . . . . . .20 Ahlstrand, Bruce . . . . . . . . . . . . . . . . .21 Alexander, Roy . . . . . . . . . . . . . . . . . . .14 Alleman, Glen B. . . . . . . . . . . . . . . . . .24 Allen, Lawrence L. . . . . . . . . . . . . . . . .19 Allen, Mark . . . . . . . . . . . . . . . . . . . . .26 Allen, Scott J. . . . . . . . . . . . . . . . . . . .19 Alphonso, Andre . . . . . . . . . . . . . . . . . .16 Alston, Rennie . . . . . . . . . . . . . . . . . . .19 Andersen, Steve . . . . . . . . . . . . . . . . . . .9 Andringa, Robert C. . . . . . . . . . . . . . . .17 Applegate, Jill . . . . . . . . . . . . . . . . . . .16 Arden, Ron . . . . . . . . . . . . . . . . . . . . .25 Arthur, Diane . . . . . . . . . . . . . . . . . . . .18 Asherman, Ira G. . . . . . . . . . . . . . . . . .26 Au, Sara . . . . . . . . . . . . . . . . . . . . . . . .23 Babbitt, Mark . . . . . . . . . . . . . . . . . . . .18 Baber, Anne . . . . . . . . . . . . . . . . . .15, 16 Bacon, Terry R. . . . . . . . . . . . . . . .15, 22 Bade, Donna L. . . . . . . . . . . . . . . . . . .19 Baker, William F. . . . . . . . . . . . . . .16, 19 Baldoni, John . . . . . . . . . . . . . . . . . . . .19 Bardwick, Judith M. . . . . . . . . . . . . . . .20 Barner, Robert W. . . . . . . . . . . . . . . . . .20 Barretta, Jackie . . . . . . . . . . . . . . . . . .26 Bechet, Thomas P. . . . . . . . . . . . . . . . .18 Belew, Shannon . . . . . . . . . . . . . . . . . .24 Belker, Loren B. . . . . . . . . . . . . . . . . . .20 Bell, Chip R. . . . . . . . . . . . . . . . . . . . .16 Bender, Mark . . . . . . . . . . . . . . . . . . . .14 Bennett, Scott . . . . . . . . . . . . . . . . . . .15 Bennington, Emily . . . . . . . . . . . . . . . .16 Berges, Steve . . . . . . . . . . . . . . . . . . . .24 Berman, Jeff . . . . . . . . . . . . . . . . . . . .23 Berman, Paula K. . . . . . . . . . . . . . . . . .21 Bernstein, Aimee . . . . . . . . . . . . . . . . .14 Beshara, Tony . . . . . . . . . . . . . . . .15, 16 Bidou, Ann . . . . . . . . . . . . . . . . . . . . .15 Birkel, Damian . . . . . . . . . . . . . . . . . . .15 Bleeke, Nancy . . . . . . . . . . . . . . . . . . .25 Blumenthal, Ira . . . . . . . . . . . . . . . . . .14 Bolton, Dorothy Grover . . . . . . . . . .14, 26 Bolton, Robert . . . . . . . . . . . . . . . .14, 26 Boyan, Lee . . . . . . . . . . . . . . . . . . . . . .25 Bradberry, John . . . . . . . . . . . . . . . . . .25 Branham, Leigh . . . . . . . . . . . . . . . . . .20 Braun, David . . . . . . . . . . . . . . . . . . . .17 Bright, Deb . . . . . . . . . . . . . . . . . . . . .15 Brown, Paul B. . . . . . . . . . . . . . . . . . . .15 Brynie, Faith Hickman . . . . . . . . . . . . .25 Brynteson, Richard . . . . . . . . . . . . . . . .26 Burrows III, Robert P. . . . . . . . . . . . . . .24 Cabanis-Brewin, Jeannette . . . . . . . . . .23 Campbell, Nancy J. . . . . . . . . . . . . . . .18 Caroselli, Marlene . . . . . . . . . . . . . . . . .20 Carrison, Dan . . . . . . . . . . . . . . . . . . . .19 Castle, Jill . . . . . . . . . . . . . . . . . . . . . .23 Charney, Cy . . . . . . . . . . . . . . . . . .15, 26 Cherry, Paul . . . . . . . . . . . . . . . . . . . . .25 Christensen, Mary . . . . . . . . . . . . .21, 22 Christensen, Ralph . . . . . . . . . . . . . . . .18 Christensen, Wayne . . . . . . . . . . . . . . .22 Christopher, Darlene . . . . . . . . . . . . . . .26

Clardy, Alan . . . . . . . . . . . . . . . . . . . . .26 Cobb, Jeff . . . . . . . . . . . . . . . . . . . . . .26 Cobbs, Price M. . . . . . . . . . . . . . . . . . .17 Cohen, William A. . . . . . . . . . . . . .15, 21 Coine, Ted . . . . . . . . . . . . . . . . . . . . . .18 Coleman, Edward . . . . . . . . . . . . . . . . .14 Collins, Rod . . . . . . . . . . . . . . . . . . . . .21 Colon, Geoffrey . . . . . . . . . . . . . . . . . . . .9 Contino, Richard M. . . . . . . . . . . . . . . .23 Conway, Kathy . . . . . . . . . . . . . . . . . . .26 Cook, Thomas A. . . . . . . . . . . . . . . . . .19 Cooper, Scott . . . . . . . . . . . . . . . . . . . .17 Cotts, David G. . . . . . . . . . . . . . . . . . . .23 Coughlin, Dan . . . . . . . . . . . . . . . . . . .21 Crilly, William M. . . . . . . . . . . . . . . . . .17 Csoka, Louis S. . . . . . . . . . . . . . . . . . . .4 Curry, Lynne . . . . . . . . . . . . . . . . . . . . .14 Curtin, Steve . . . . . . . . . . . . . . . . . . . .16 Daniels, Lawrence J. . . . . . . . . . . . . . . .25 Davidds, Yasmin . . . . . . . . . . . . . . . . . .22 Davis, Kevin . . . . . . . . . . . . . . . . . . . . .25 Davis, Sid . . . . . . . . . . . . . . . . . . .18, 24 de Jong, Rob-Jan . . . . . . . . . . . . . . . . .19 Dennis, Donna J. . . . . . . . . . . . . . . . . .19 Deurlein, Rebecca . . . . . . . . . . . . . . . .23 Deutschendorf, Harvey . . . . . . . . . . . . .14 Devor, Jan . . . . . . . . . . . . . . . . . . . . . .23 DiJulius, John R. . . . . . . . . . . . . . . . . .16 Dilenschneider, Robert L. . . . . . . . . . . .21 Dinsmore, Paul C. . . . . . . . . . . . . . . . .23 Dobson, Michael S. . . . . . . . . . . . . . . .14 Donnolo, Mark . . . . . . . . . . . . . . . . . . .25 Dowell, William . . . . . . . . . . . . . . . . . .19 Dowis, Richard . . . . . . . . . . . . . . . . . . .14 Downey, Diane . . . . . . . . . . . . . . . . . . .20 Dwyer, Paul . . . . . . . . . . . . . . . . . . . . .24 Dye, David . . . . . . . . . . . . . . . . . . . . . . .8 Earnest, Peter . . . . . . . . . . . . . . . . . . .17 Ebenstein, Donny . . . . . . . . . . . . . . . . .14 Echeverria, Lina M. . . . . . . . . . . . . . . .19 Edinger, Scott K. . . . . . . . . . . . . . . . . .20 Edwards, John . . . . . . . . . . . . . . . . . . .25 Edwards, Kenneth W. . . . . . . . . . . . . . .24 Emerson, Brian . . . . . . . . . . . . . . . . . .21 Ennico, Cliff . . . . . . . . . . . . . . . . . . . . .19 Evans, Vaughan . . . . . . . . . . . . . . . . . .26 Evenson, Renee . . . . . . . . . . . . . . .14, 16 Everly Jr., George S. . . . . . . . . . . . . . . .14 Falcone, Paul . . . . . . .10, 18, 19, 20, 21 Fayer, Michael D. . . . . . . . . . . . . . . . . .25 Feigon, Josiane Chriqui . . . . . . . . . . . . .25 Feola, Becky . . . . . . . . . . . . . . . . . . . .23 Ferraro, Jack . . . . . . . . . . . . . . . . . . . .24 Fields, Edward . . . . . . . . . . . . . . . . . . .12 Filipczak, Bob . . . . . . . . . . . . . . . . . . .20 Finnegan, Richard P. . . . . . . . . . . . . . .21 Fishel, Anne K. . . . . . . . . . . . . . . . . . .23 Fitz-enz, Jac . . . . . . . . . . . . . . . . . . . . .18 Fleming, Noah . . . . . . . . . . . . . . . . . . .22 Fotopulos, Dawn . . . . . . . . . . . . . . . . . .17 Fox, Scott . . . . . . . . . . . . . . . . . . . . . .19 Francis, Colleen . . . . . . . . . . . . . . . . . .25 Fritz, Roger . . . . . . . . . . . . . . . . . . . . .14 Fromm, Jeff . . . . . . . . . . . . . . . . . . . . .22 Galbraith, Jay . . . . . . . . . . . . . . . . . . . .20 Gallagher, Richard S. . . . . . . . . . . . . . .16 Garton, Christie . . . . . . . . . . . . . . . . . .22

29

Geltman, Joani . . . . . . . . . . . . . . . . . . .23 Gibson, Warren C. . . . . . . . . . . . . . . . .16 Gilad, Benjamin . . . . . . . . . . . . . . . . . .15 Gloor, Peter . . . . . . . . . . . . . . . . . . . . .17 Goad, Tom W. . . . . . . . . . . . . . . . . . . . .26 Goldman, Jeremy . . . . . . . . . . . . . . . . .22 Goldsmith, Marshall . . . . . . . . . . . . . . .19 Goodman, John A. . . . . . . . . . . . . . . . .16 Gorrell, Paul . . . . . . . . . . . . . . . . . . . . .20 Goulston, Mark . . . . . . . . . . . .14, 15, 25 Graber, Jim . . . . . . . . . . . . . . . . . . . . .18 Grashina, Marina N. . . . . . . . . . . . . . . .24 Grbavac, Richard . . . . . . . . . . . . . . . . .21 Grimme, Don . . . . . . . . . . . . . . . . . . . .21 Grimme, Sheryl . . . . . . . . . . . . . . . . . .21 Gronbach, Kenneth W. . . . . . . . . . . . . .21 Grote, Dick . . . . . . . . . . . . . . . . . .20, 21 Grover, Sean . . . . . . . . . . . . . . . . . . . .23 Guaspari, John . . . . . . . . . . . . . . . . . . .24 Gunther, Robert E. . . . . . . . . . . . . . . . .17 Gustavson, Paul . . . . . . . . . . . . . . . . . .26 Habib, Mohsin . . . . . . . . . . . . . . . . . . .24 Hahn, Fredrick . . . . . . . . . . . . . . . . . . .23 Hall, Bradley W. . . . . . . . . . . . . . . . . . .18 Hampton, John J. . . . . . . . . . . . . . .15, 17 Handshaw, Dick . . . . . . . . . . . . . . . . . .26 Hare, Bill . . . . . . . . . . . . . . . . . . . . . . .17 Harrington-Mackin, Deborah . . . . . . . . .26 Hart, Lois B. . . . . . . . . . . . . . . . . . . . .26 Hasse, Jim . . . . . . . . . . . . . . . . . . . . . .18 Hayden, C. J. . . . . . . . . . . . . . . . . . . . .22 Heagney, Joseph . . . . . . . . . . . . . . . . .13 Hedges, Kristi . . . . . . . . . . . . . . . . . . .14 Hoevemeyer, Victoria A. . . . . . . . . . . . .20 Holland, R. William . . . . . . . . . . . . . . .15 Holtman, Margaret P. . . . . . . . . . . . . . .19 Hoover, John . . . . . . . . . . . . . . . . . . . .20 Hoque, Faisal . . . . . . . . . . . . . . . . . . . .16 Horrell, Ed . . . . . . . . . . . . . . . . . . . . . .16 Hunter, Mark . . . . . . . . . . . . . . . . . . . .25 Hurd, Holly . . . . . . . . . . . . . . . . . . . . .26 Hurt, Karin . . . . . . . . . . . . . . . . . . . . . . .8 Inghilleri, Leonardo . . . . . . . . . . . . . . .16 Jacobelli, Frank . . . . . . . . . . . . . . . . . .23 Jaffe, Sam . . . . . . . . . . . . . . . . . . . . . .19 Jain, Piyanka . . . . . . . . . . . . . . . . . . . .20 Jamieson, David . . . . . . . . . . . . . . . . . .18 Jamieson, David W. . . . . . . . . . . . . . . .20 Jayaraman, Lakshmi . . . . . . . . . . . . . . .20 Jensen, Peter . . . . . . . . . . . . . . . . . . . .21 Johnson, Larry . . . . . . . . . . . . . . . .17, 20 Johnson, Meagan . . . . . . . . . . . . . . . . .20 Joseph, Jim . . . . . . . . . . . . . . . . . . . . .22 Justice, Tom . . . . . . . . . . . . . . . . . . . . .20 Kaen, Fred R. . . . . . . . . . . . . . . . . . . . .17 Kaplan, David A. . . . . . . . . . . . . . . . . . .3 Karinch, Maryann . . . . . . . . . . . . . . . . .17 Karlsen, Micaela Cook . . . . . . . . . . . . . .5 Karsh, Brad . . . . . . . . . . . . . . . . . . . . .21 Katcher, Bruce L. . . . . . . . . . . . . . . . . .15 Kates, Amy . . . . . . . . . . . . . . . . . . . . .20 Kay, Andrea . . . . . . . . . . . . . . . . . . . . .16 Kayser Kirkpatrick, Wendy . . . . . . . . . .26 Kelley, Katie C. . . . . . . . . . . . . . . . . . . . .4 Kendrick, Tom . . . . . . . . . . . . .13, 23, 24 Kessler, Paul R. . . . . . . . . . . . . . . . . . .19 Kildow, Betty A. . . . . . . . . . . . . . . . . . .24

TITLE AND AUTHOR INDEX Killelea, Grace . . . . . . . . . . . . . . . . . . .14 Kim, Myung Oak . . . . . . . . . . . . . . . . .19 King, Dan E. . . . . . . . . . . . . . . . . . . . .15 King, Emily . . . . . . . . . . . . . . . . . . . . .18 Kirkpatrick, James D. . . . . . . . . . . . . . .26 Koletar, Joseph W. . . . . . . . . . . . . . . . .15 Komisarjevsky, Chris . . . . . . . . . . . . . . .17 Koprince, Steven J. . . . . . . . . . . . . . . .26 Korschun, Daniel . . . . . . . . . . . . . . . . .18 Kotler, Philip . . . . . . . . . . . . . . . . .16, 21 Kral, Ronald . . . . . . . . . . . . . . . . . . . . .17 Krames, Jeffrey A. . . . . . . . . . . . . . . . .19 Kuczala, Mike . . . . . . . . . . . . . . . . . . .26 Kurian, George Thomas . . . . . . . . . . . .20 Kusy, Mitchell . . . . . . . . . . . . . . . . . . .19 Lambert, Jonamay . . . . . . . . . . . . . . . .26 Lampel, Joseph . . . . . . . . . . . . . . . . . .21 Langford, Beverly . . . . . . . . . . . . . . . . .12 LaPointe, Michelle . . . . . . . . . . . . . . . .17 Lauchman, Richard . . . . . . . . . . . . . . .15 Laughlin, Frederic L. . . . . . . . . . . . . . .17 Lavigna, Robert J. . . . . . . . . . . . . . . . .20 Leatherwood, Evan . . . . . . . . . . . . . . . .16 Lederman, Michelle Tillis . . . . . . . . . . .14 Lee, Michael . . . . . . . . . . . . . . . . . . . .22 Leibman, Pete . . . . . . . . . . . . . . . . . . .15 Lewis, Keami D. . . . . . . . . . . . . . . . . . .26 Liff, Stewart . . . . . . . . . . .15, 20, 21, 26 Lintala, Janet . . . . . . . . . . . . . . . . . . . . .6 Lipkin, Nicole . . . . . . . . . . . . . . . . . . .21 Livermore, David . . . . . . . . . . .17, 19, 20 Livoti, Carol . . . . . . . . . . . . . . . . . . . . .23 Loehr, Anne . . . . . . . . . . . . . . . . . . . . .21 Lorimer, Sally E. . . . . . . . . . . . . . . . . . .24 Luciani, Joseph J. . . . . . . . . . . . . . . . .18 Luecke, Richard A. . . . . . . . . . . . . .20, 22 Luther, William M. . . . . . . . . . . . . . . . .22 Lynn, Adele B. . . . . . . . . . .14, 20, 21, 26 Lynn, Janele R. . . . . . . . . . . . . . . . . . .26 Lytle, Chris . . . . . . . . . . . . . . . . . . . . . .24 Mackenzie, Alec . . . . . . . . . . . . . . . . . .14 Mackin, Deborah . . . . . . . . . . . . . . . . .26 Martin, Dick . . . . . . . . . . . . . . . . . .17, 22 Martins, Flavio . . . . . . . . . . . . . . . . . . .16 Maruska, Don . . . . . . . . . . . . . . . . . . . .17 Matias, Linda . . . . . . . . . . . . . . . . . . . .15 Matsumura, Molleen . . . . . . . . . . . . . . .23 Mattone, John . . . . . . . . . . . . . . . .18, 19 Mautz, Scott . . . . . . . . . . . . . . . . . . . .21 Mazin, Rebecca . . . . . . . . . . . . . . . . . .18 McArdle, Geri . . . . . . . . . . . . . . . . . . . .26 McArthur, Sarah . . . . . . . . . . . . . . . . . .19 McCarthy, Catherine . . . . . . . . . . . . . . .19 McConnell, John H. . . . . . . . . . . . . . . .18 McCormack, Dennis K. . . . . . . . . . . . . .14 McCormick, Jim . . . . . . . . . . . . . . . . . .20 McCormick, Neil . . . . . . . . . . . . . . . . .18 McGowan, Dale . . . . . . . . . . . . . . . . . .23 McIntosh, Perry . . . . . . . . . . . . . . . . . .20 McKee, Sandra . . . . . . . . . . . . . . . . . .25 McWhorter Sember, Brette . . . . . . . . . .24 Melnick, Sharon . . . . . . . . . . . . . . . . . .14 Meola, Debbie . . . . . . . . . . . . . . . . . . .19 Mersino, Anthony . . . . . . . . . . . . . . . . .23 Metskas, Amanda . . . . . . . . . . . . . . . . .23 Meyer, Peter . . . . . . . . . . . . . . . . . . . . .15 Miller, Andrew . . . . . . . . . . . . . . . . . . .21

Miller, Brian Cole . . . . . . . . . . .20, 21, 26 Miller, William “Skip” . . . . . . . . . . . . . .25 Mills, Harry . . . . . . . . . . . . . . . . . . . . .22 Minahan, Matt . . . . . . . . . . . . . . . . . . .18 Mintzberg, Henry . . . . . . . . . . . . . . . . .21 Mitroff, Ian I. . . . . . . . . . . . . . . . . . . . .21 Moran, Sheila . . . . . . . . . . . . . . . . . . . .17 Morgan, Peggy Lou . . . . . . . . . . . . . . . .23 Morris, Rick A. . . . . . . . . . . . . . . . . . . .24 Mortensen, Kurt W. . . . . . . . . . . . .14, 22 Mourdoukoutas, Panos . . . . . . . . . . . . .19 Mullen, David J. . . . . . . . . . . . . . . . . . .17 Muller, Max . . . . . . . . . . . . . . . . . .21, 24 Murphy, Martha W. . . . . . . . . . . . . . . . .6 Murphy, Martin . . . . . . . . . . . . . . . . . . .21 Murphy, Shawn . . . . . . . . . . . . . . . . . .21 Murphy, Tom . . . . . . . . . . . . . . . . . . . .16 Myers, Selma . . . . . . . . . . . . . . . . . . . .26 Myles, Tamara . . . . . . . . . . . . . . . . . . .14 Nagler, JoAnneh . . . . . . . . . . . . . . . . . .23 Newell, Michael W. . . . . . . . . . . . . . . . .24 Newman, David . . . . . . . . . . . . . . . . . .22 Nick, Michael J. . . . . . . . . . . . . . . . . . .25 Nickerson, Pat . . . . . . . . . . . . . . . . . . .14 Nie, Winter . . . . . . . . . . . . . . . . . . . . .19 Nightingale, Deborah J. . . . . . . . . . . . .17 Nolan-Brown, Patricia . . . . . . . . . . . . . .25 O’Grady, Colleen . . . . . . . . . . . . . . . . . .23 O’Malley, Michael . . . . . . . . . . . . . . . . .19 Olefson, Shari . . . . . . . . . . . . . . . . . . .23 Oosterwal, Dantar P. . . . . . . . . . . . . . . .20 Orbach, Benjamin . . . . . . . . . . . . . . . .22 Osborne, Starr C. . . . . . . . . . . . . . . . . .24 Page, Susan . . . . . . . . . . . . . . . . . . . . .21 Pagnoni, Laurence A. . . . . . . . . . . . . . .17 Palmer, Kimberly . . . . . . . . . . . . . . .7, 25 Papke, Edgar . . . . . . . . . . . . . . . . . . . .21 Patler, Louis . . . . . . . . . . . . . . . . . . . . . .2 Patterson, James G. . . . . . . . . . . . . . . .22 Patterson, Philana . . . . . . . . . . . . . . . .15 Paul, Andy . . . . . . . . . . . . . . . . . . . . . .24 Pauwels, Koen . . . . . . . . . . . . . . . . . . .22 Payant, Richard P. . . . . . . . . . . . . . . . .23 Performance Research Associates . . . . .16 Perkins, Dennis N.T. . . . . . . . . . . . .19, 26 Peterson, Joel . . . . . . . . . . . . . . . . . . . . .3 Phillips, Bob . . . . . . . . . . . . . . . . . . . .17 Phillips, Jack J. . . . . . . . . . . . . . . . . . .18 Phillips, Joseph . . . . . . . . . . . . . . . . . .24 Phillips, Patricia Pulliam . . . . . . . . . . .18 Pierson Doti, Lynne . . . . . . . . . . . . . . .18 Pietrucha, Frank J. . . . . . . . . . . . . . . . .15 Pinkett, Randal . . . . . . . . . . . . . . . . . .15 Price, Darlene . . . . . . . . . . . . . . . . . . .15 Pugh, David G. . . . . . . . . . . . . . . . . . . .15 Pushies, Fred . . . . . . . . . . . . . . . . . . . .18 Raia, Kelly . . . . . . . . . . . . . . . . . . . . . .19 Raines, Claire . . . . . . . . . . . . . . . . . . . .20 Reaser, Joel . . . . . . . . . . . . . . . . . . . . .26 Reed, David . . . . . . . . . . . . . . . . . . . . .24 Reilly, Edward . . . . . . . . . . . . . . . . . . .20 Reinhard, Michael . . . . . . . . . . . . . . . .24 Richman, Larry . . . . . . . . . . . . . . . . . .24 Rickertsen, Rick . . . . . . . . . . . . . . . . . .17 Rivenburgh, Diana . . . . . . . . . . . . . . . .17 Robinson, Jeffrey . . . . . . . . . . . . . . . . .15 Rocha, Luiz . . . . . . . . . . . . . . . . . . . . .23

30

Rodgers, Mark . . . . . . . . . . . . . . . . . . .22 Rogers, Stephen C. . . . . . . . . . . . . . . . .24 Rollag, Keith . . . . . . . . . . . . . . . . . . . .14 Rondeau, Ed . . . . . . . . . . . . . . . . . . . .23 Roper, Kathy O. . . . . . . . . . . . . . . . . . .23 Rose, Jeff . . . . . . . . . . . . . . . . . . . . . . .23 Roth, Ken . . . . . . . . . . . . . . . . . . . . . .24 Rothwell, William J. . . . . . . . . . . . .18, 26 Rovell, Darren . . . . . . . . . . . . . . . . . . .17 Royal, Cathy . . . . . . . . . . . . . . . . . . . . .18 Royal, Mark . . . . . . . . . . . . . . . . . . . . .20 Rubin, Stacey H. . . . . . . . . . . . . . . . . .22 Russell, Doug . . . . . . . . . . . . . . . . . . . .24 Ryckman, Pamela . . . . . . . . . . . . . . . .16 Sachs, Randi T. . . . . . . . . . . . . . . . . . .21 Sain, Laurie . . . . . . . . . . . . . . . . . . . . .20 Salacuse, Jeswald W. . . . . . . . . . . .17, 19 Sant, Tom . . . . . . . . . . . . . . . . . . . . . .14 Schroeder, Bernhard . . . . . . . . . . . . . . .25 Schwartz, Matthew . . . . . . . . . . . . . . . .25 Schweikart, Larry . . . . . . . . . . . . . . . . .18 Scott, David T. . . . . . . . . . . . . . . . . . . .22 Scott, Gini Graham . . . . . . . . . . . .14, 25 Segar, Michelle . . . . . . . . . . . . . . . . . .18 Seglin, Jeffrey L. . . . . . . . . . . . . . . . . .14 Seidman, Dan . . . . . . . . . . . . . . . . . . .25 Seidman, William . . . . . . . . . . . . . . . . .21 Sell, Yvonne . . . . . . . . . . . . . . . . . . . . .19 Sharma, Puneet . . . . . . . . . . . . . . . . . .20 Sheetz-Runkle, Becky . . . . . . . . . . . . . .25 Sherman, Andrew J. . . . . . . . . . . . .17, 20 Short, Kevin M. . . . . . . . . . . . . . . . . . .26 Silverman, George . . . . . . . . . . . . . . . .22 Simmons, Annette . . . . . . . . . . . . .15, 21 Sinha, Prabhakant . . . . . . . . . . . . . . . .24 Smith, Mike . . . . . . . . . . . . . . . . . . . . .22 Smith, Paul . . . . . . . . . . . . . . . . . .14, 23 Smith, Shawn . . . . . . . . . . . . . . . . . . .18 Snyder, Adam . . . . . . . . . . . . . . . . . . .15 Solomon, Micah . . . . . . . . . . . . . . . . . .16 Soupios, M. A. . . . . . . . . . . . . . . . . . . .19 Spitzer, Dean R. . . . . . . . . . . . . . . . . . .18 Spokus, Diane . . . . . . . . . . . . . . . . . . .26 Srinivasan, Jayakanth . . . . . . . . . . . . . .17 Stanley, Colleen . . . . . . . . . . . . . . . . . .25 Stavinoha, Peter L. . . . . . . . . . . . . . . . .23 Stein, Dave . . . . . . . . . . . . . . . . . . . . . .9 Steinberg, Abigail . . . . . . . . . . . . . . . . .25 Steiner, Naomi . . . . . . . . . . . . . . . . . . .22 Sterns, Harvey . . . . . . . . . . . . . . . . . . .26 Stezala, Kimberly Ann . . . . . . . . . . . . .17 Stone, Florence M. . . . . . . . . . . . . . . . .21 Stringer, Leigh . . . . . . . . . . . . . . . . . . . .8 Stroman, James . . . . . . . . . . . . . . . . . .15 Strouse, Douglas A. . . . . . . . . . . . . . . .14 Surdak, Christopher . . . . . . . . . . . . . . .16 Tabuchi, Sensei Grant . . . . . . . . . . . . .22 Tamblyn, Doni . . . . . . . . . . . . . . . . . . .26 Tan, Winston . . . . . . . . . . . . . . . . . . . .18 Taylor, James . . . . . . . . . . . . . . . . . . . .24 Templin, Courtney . . . . . . . . . . . . . . . .21 Thomas, Ann . . . . . . . . . . . . . . . . . . . .16 Thomas, R. Roosevelt . . . . . . . . . . . . . .20 Thompson, Mark . . . . . . . . . . . . . . . . .17 Thomsett, Michael C. . . . . . . . . . . .23, 24 Tjahjana, Lia . . . . . . . . . . . . . . . . . . . .24 Toister, Jeff . . . . . . . . . . . . . . . . . . . . .16

Topchik, Gary S. . . . . . . . . . . . . . . . . . .20 Toporek, Adam . . . . . . . . . . . . . . . . . . .16 Topp, Elizabeth . . . . . . . . . . . . . . . . . .23 Townsend, Maya . . . . . . . . . . . . . . . . . .18 Tracy, Brian . . . . . . . .11, 14, 15, 17, 19 . . . . . . . . . . . . . . . . 20, 21, 22, 25, 26 Tracy, Michael . . . . . . . . . . . . . . . . . . .25 Tripp, Rob . . . . . . . . . . . . . . . . . . . . . .18 Turnock, Judith L. . . . . . . . . . . . . . . . .17 Ullmen, John . . . . . . . . . . . . . . . . . . . .15 Upshaw, Lynn B. . . . . . . . . . . . . . . . . .22 Valek, Lynne . . . . . . . . . . . . . . . . . . . . .18 van Rijmenam, Mark . . . . . . . . . . . . . .16 Van Rooy, David L. . . . . . . . . . . . . . . . .16 VanAuken, Brad . . . . . . . . . . . . . . . . . .22 VanGundy, Arthur B. . . . . . . . . . . . . . . .20 Vassallo, Philip . . . . . . . . . . . . . . . . . . .14 Veloso, Maria . . . . . . . . . . . . . . . . . . . .22 Vidler, Marissa . . . . . . . . . . . . . . . . . . .22 Vielmetter, Georg . . . . . . . . . . . . . . . . .19 Viets, Annie . . . . . . . . . . . . . . . . . . . . .18 Vincent, Laurence . . . . . . . . . . . . . . . .22 Vogel, Judy . . . . . . . . . . . . . . . . . . . . . .18 Vogelsang, John . . . . . . . . . . . . . . . . . .18 Waisman, Charlotte S. . . . . . . . . . . . . .26 Walkup, Renee P. . . . . . . . . . . . . . . . . .25 Wall, Bob . . . . . . . . . . . . . . . . . . . . . . .20 Wallace, Michael . . . . . . . . . . . . . . . . .23 Walsh, Rod . . . . . . . . . . . . . . . . . . . . .19 Walton, Mark S. . . . . . . . . . . . . . . . . . .19 Ward, Dan L. . . . . . . . . . . . . . . . . . . . .18 Watson, Lynn A. . . . . . . . . . . . . . . . . . .23 Wauson, Jennifer . . . . . . . . . . . . . .14, 15 Waymon, Lynne . . . . . . . . . . . . . . .15, 16 Webber, Lawrence . . . . . . . . . . . . . . . .23 Weinberg, Mike . . . . . . . . . . . . . . . . . .25 Weisinger, Hendrie . . . . . . . . . . . . . . . .15 Weiss, Donald H. . . . . . . . . . . . . . . . . .18 Welker, Grant . . . . . . . . . . . . . . . . . . . .18 Westergaard, Nick . . . . . . . . . . . . . . . . .2 Weyland, Paul . . . . . . . . . . . . . . . . . . .25 Whiteman, Lily Madeleine . . . . . . . . . .15 Whitmire, Richard . . . . . . . . . . . . . . . .17 Williams, E. Freya . . . . . . . . . . . . . . . . .17 Williams, Taffy . . . . . . . . . . . . . . . . . . .26 Williams, Todd C. . . . . . . . . . . . . . . . . .24 Wilson, Jerry S. . . . . . . . . . . . . . . . . . .14 Wilson, Kevin . . . . . . . . . . . . . . . . .14, 15 Wingard, Jason . . . . . . . . . . . . . . .17, 26 Withers, Bill . . . . . . . . . . . . . . . . . . . . .26 Witter, Jennefer . . . . . . . . . . . . . . . . . .14 Wolk, Claudine . . . . . . . . . . . . . . . . . . .23 Woodruff, Marjorie I. . . . . . . . . . . . . . . .20 Woolfe, Lorin . . . . . . . . . . . . . . . . . . . .19 Wright, Vonda . . . . . . . . . . . . . . . . . . . .18 Wylde, Jim . . . . . . . . . . . . . . . . . . . . . .16 Zemke, Ron . . . . . . . . . . . . . . . . . .16, 20 Zichy, Shoya . . . . . . . . . . . . . . . . . . . . .15 Zofi, Yael . . . . . . . . . . . . . . . . . . . . . . .21 Zoltners, Andris A. . . . . . . . . . . . . . . . .24 Zoltners, Greggor A. . . . . . . . . . . . . . . .24

SALES REPRESENTATIVES

UNITED STATES MIDWEST Wybel Marketing Group 213 West Main Street Barrington, IL 60010 Phone: 800-323-5297 or 847-382-0384 Fax: 800-595-5252 or 847-382-0385 e-mail: [email protected] Representing the Midwest: Terry Wybel, ext. 13 e-mail: [email protected] Ron Prazuch, ext. 15 e-mail: [email protected] Bill McGarr 5692 Heathwood Ct Taylor Mill, KY 41015 859-356-7804 e-mail: [email protected] In-House Sales Coordinators: Sheri Wybel, ext. 11 e-mail: [email protected]

MID-ATLANTIC Christopher Ward & Company Chris Ward Mail/packages via USPostal Svc: PO Box 482 Burtonsville, MD 20866 Packages via Fed Ex, UPS, etc: 15515 Kruhm Road Burtonsville, MD 20866 Phone: 860-355-8273 e-mail: [email protected]

SOUTHEAST Morrison Sales Group Don Morrison • Amy Willis Barbara Arendall, Office Mgr. 294 Barons Road Clemmons, NC 27012 Phone: 336-775-0226 Fax: 336-775-0239 e-mail: [email protected] AL, GA, FL, MS, NC, SC, TN, VA

NEW ENGLAND New England Book Sales Company Douglas Cochrane 22 Cavender Road Hancock, NH 03449 Phone: 603-525-4378 Fax: 603-525-3046 e-mail: [email protected]

SOUTH CENTRAL Bill McClung & Associates Bill McClung 20540 State Hwy 46W Suite 115 Spring Branch, TX 78070 Phone: 214-505-1501 Fax: 888-311-8932 e-mail: [email protected]

WEST Faherty & Associates, Inc. 6665 S.W. Hampton St., #100 Portland, OR 97223 Phone: 503-639-3113 or 800-824-2888 Fax: 503-598-9850 or 800-257-8646 e-mail: [email protected] Representing the 13 Western States: Ken Guerins Trevin Matlock Tom Faherty, Jr. Molly Divine Lisa Stone Richard McNeace In-house sales coordinator: Shea Petty

INTERNATIONAL ASIA McGraw-Hill Education (Asia) Attn: Angela Chan 1 International Business Park #01-15A, The Synergy Singapore 609917 Phone: 65-6868-8206 Fax: 65-6862-3354 e-mail: [email protected]

AUSTRALIA & NEW ZEALAND McGraw-Hill Education (Australia) Attn: Karin Kelly The Everglade Building, Level 2 82 Waterloo Road North Ryde NSW 2113 Australia Phone: 61 2 9900 1825 Fax: 61 2 9900 1986 e-mail: [email protected]

CANADA Publishers Group Canada (PGC) Customer Service & Book Orders Raincoast Books 2440 Viking Way Richmond, B.C. V6V 1N2 Canada Phone: 1-800-663-5714 Fax: 1-800-565-3770 e-mail: [email protected]

MIDDLE EAST, AFRICA, & EASTERN EUROPE McGraw-Hill Education (Greece) Attn: Tula Calogiras 21A Patriarchou Gregoriou E. Str. 153 41 Aghia Paraskevi Athens, Greece Phone: 30-210-656-0990 Fax: 30-210-654-5525 e-mail: [email protected]

U.K., EUROPE & SOUTH AFRICA McGraw-Hill Education (UK) Ltd Attn: James Heath McGraw-Hill Book Co. Europe Shoppenhangers Road Maidenhead, Berkshire SL6 2QL, England Phone: 44-1-628-502544 Fax: 44-1-628-502167 e-mail: [email protected]

AMACOM SALES OFFICE 1601 Broadway New York, NY 10019-7420 Fax: 212-903-8083

Nancy K. Roberson, President & Publisher 212-903-8089

Jenny Wesselmann Schwartz Director, Trade Sales & Marketing 212-903-8448 [email protected]

Irene Majuk

VISIT OUR WEBSITE! www.amacombooks.org For detailed information about all our books, including: ◗ Complete list of books online ◗ Book excerpts ◗ Downloadable seasonal catalogs

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Director, Trade Publicity and Sales Promotion 212-903-8087 [email protected]

Therese Mausser Director, Subsidiary Rights and International Sales 212-903-8084 [email protected]

Rosemary Kane Carlough Vice President, Marketing 212-903-8103 [email protected]

Special Sales 800-250-5308 [email protected]

Order and Credit Department

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600 AMA Way Saranac Lake, NY 12983 Phone: 800-250-5308 Fax: 518-891-2372 email: [email protected]

ORDER FORM AMACOM Books 600 AMA Way Saranac Lake, NY 12983

Phone: 1-800-250-5308 Fax: 1-518-891-2372 E-mail: [email protected]

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Visit us at: www.amacombooks.org

New TITLES ( In catalog order, for your convenience ) Order Number

Title

List Price

3731-5

Get Scrappy

$21.95

3762-9

The Etiquette Edge

$16.00

3723-0

Make Your Own Waves

$21.95

3736-0

3745-2

The 10 Laws of Trust

$15.95

Fundamentals of Project Managment

$17.95

3674-5

Career Courage

$16.95

3610-3

When the Pressure’s On

$24.95

3707-0

A Plant-Based Life

$16.95

3663-9

The Un-Prescription for Autism

$18.95

3680-6

Smart Mom, Rich Mom

$14.95

3725-4

Winning Well

$24.95

3743-8

The Healthy Workplace

$27.95

3739-1

Disruptive Marketing

$24.95

3715-5

Beyond the Sales Process

$27.95

3669-1

75 Ways for Managers to Hire, Develop, and Keep Great Employees $21.95

3751-3

Hiring & Firing (The Brian Tracy Success Library)

3694-3

Quantity

Order Number

3692-9

Title

List Price

Quantity

How to Manage Complex Problems $34.95

$9.95

Essentials of Finance and Accounting for Nonfinancial Managers $19.95

NOTE: This order form contains ISBN-13 suffixes ONLY. Our ISBN-13 prefix is: 978-0-8144-

Please feel free to photocopy this order sheet.

Prices higher in Canada.

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