Course Title：(Chinese)全面品質經營. Department/. Institute. Institute of Business
and Management. (English)Total Quality Management. Permanent Course. ID.
Syllabus and Course Description Fall/Spring Semester of the Academic Year of Fall,2008 Department/ Institute of Business Course Title：(Chinese)全面品質經營 Institute and Management Permanent Course (English)Total Quality Management IBM 6017 ID Instructor: Ching-Chow Yang Year of Students (for undergraduate courses) Required competence or courses that must be previously taken by students: Required/ Elective
Credits
Course Descriptions and Objectives:1. Understand the development of quality management. 2, Understand the TQM. 3. Understand the improvement methods and tools. 4. The application of the QC tools. 5. Understand the strategic management methods ; Hoshin management and Balanced Scorecard (BSC). Textbooks (please specify titles, authors, publishers and year of publication) Course Contents Topics
Outlines
Hours DemonLectures stration
Remarks Experiment
i
Others
1. TQM. 2. Improvement methods and the application of QC tools. 3. Hoshin Management 4. BSC. 1.Case study 2. 3. 4. Description of Course Details: 1. Homework and Assignments: application of QC tools, case study 2. Exams and Quizzes: final exam. 3. Evaluation and Grading Policy: daily, 20; QC tools application, 20; exam. 30; Case study, 30. 4. Pedagogy and other supplementary information (websites, TAs, handouts and/or databases): Time Slot Office Hours
Location
Contact Information
Syllabus Week
Date
Contents/Topic
1
Week 1
The development of quality management
2
Week 2
TQM
3
Week 3
Improvement methods: QCC, Six-Sigma, and G8D
4
Week 4
GE-Six Sigma
5
Week 5
The integration of TQM and Six-Sigma
6
Week 6
Site visit
7
Week 7
QC tools
8
Week 8
QC tools
9
Week 9
Presentation of QC tool application
10
Week 10
Presentation of QC tool application
11
Week 11
Hoshin management
12
Week 12
Balanced Scorecard
13
Week 13
Presentation of case study
14
Week 14
Presentation of case study
15
Week 15
Final examination
16 17 18
Remarks：
1、Inclusive of visiting institutes/organizations outside the NCTU or other academic events. 2、Please adhere to pertinent regulations/laws on intellectual property rights. Do not use pirated textbooks.
