Temple University and Temple University Health System - ScanSource ...

0 downloads 271 Views 2MB Size Report
center, they chose the Avaya Virtual Services Platform (VSP). 9000 and Avaya Ethernet ... technology that eliminates sep
Challenges • Consolidate medical and academic data centers into a single infrastructure that meets healthcare, education, and research standards

Temple University and Temple University Health System

• Improve network availability, reliability, and overall performance • Reduce power consumption, heat output • Support future growth in network traffic from Cloudbased applications • Control costs

Value Created • Ability to develop and “future-proof” a highperformance, Cloudbased network • Always-on reliability for critical healthcare functions and important academic/ administrative applications • Dramatic cost savings: - Significantly lower TCO vs. various competitors’ systems

Leveraging Avaya Networking solutions for high performance, outstanding reliability, and future growth Philadelphia, Pennsylvania—When Temple University and Temple University Health System joined forces to develop a new joint data center, they chose the Avaya Virtual Services Platform (VSP) 9000 and Avaya Ethernet Routing Switch 5520s and 5650s. According to project leads Adam Ferrero, Executive Director of Network Services, and Mike Taylor, Assistant Vice President of Telecommunications, the success of data processing and communications for the university and Health System, both today and in the future, depends on the strength of the network.

- Up to $2 million saved on installation costs

Ferrero states, “The network is so

we could build to handle the huge

critical, we think of it as a basic utility. If

number of applications required by our

it were to go down, most things would

many education and healthcare facilities.

- Lower energy costs

simply stop—from student registration

Throughout the process of developing

- Millions saved by combining data centers

and research, to radiology, and many

our network for the future, Avaya has

other critical aspects of patient care—

partnered closely with us to make sure

and the results would be dire. So we

that each step we take works out well.”

• Seamless maintenance invisible to users

needed the best, most efficient system

avaya.com | 1

“Avaya VSP 9000s in our core give us 10 to 20 times

The transformational choices that

several vendors. Key considerations

Temple University and Temple

of reliability, performance, and cost

University Health System have made

ultimately led them to Avaya. They

the capacity of our older

over the past few years began when

decided to purchase the Avaya VSP

environment. The price-

the aging building that housed the

9000 for the core of their network

Health System’s data center was

and Avaya Ethernet Routing Switch

scheduled for demolition. The

5520s for the edge.

and-performance profile of the Avaya Switches was

university decided to contract with an

clearly superior to

engineering firm that specializes in

anything we saw among

data centers. The firm was tasked with designing a high-performance

the competition. Overall,

data center to meet extremely

the total cost of ownership

demanding healthcare, education,

proposition from Avaya was very powerful.” “We’ve not seen anything in

and research requirements on bandwidth, network availability, cooling, and power usage. It became clear to the IT teams for both

Taylor comments, “Avaya VSP 9000s in our core give us 10 to 20 times the capacity of our older environment. The price-and-performance profile of the Avaya Switches was clearly superior to anything we saw among the competition. Overall, the total cost of ownership proposition from Avaya was very powerful.”

organizations that co-locating and

At the edge of the network, the

terms of bandwidth from

sharing one combined data center

Temple IT team set out an ambitious

the student lab and from

would result in cost savings for the

plan to swap in over 2,000 Ethernet

healthcare organization and access to

Routing Switch 5520s across the

a world-class data center and

campus. These Avaya Switches

haven’t been able to

network for the university.

support convenient and cost-effective

handle. Our Avaya network

The project team was looking to

is extremely resilient and

handle not only the current

new medical apps that we

flexible. I think we’re on the

bandwidth load at higher levels of reliability and lower power usage, but

Power-over-Ethernet (PoE) technology that eliminates separate AC power supplies for any PoE devices connecting to the network.

leading edge of what a

also to take on future bandwidth

“In the plans for our new

data center and a server

requirements. “Our focus was on

12,000-square-foot center, we worked

maximizing uptime, minimizing

out two completely separate power

downtime; in short, achieving an

buses feeding each cabinet in the

extremely high level of reliability,”

room,” Taylor explains. “To keep the

Taylor explains. “This is necessary

Switches cool, we have quite an

because the number of applications

impressive chilled water plant. It was

that we are asked to support on both

also important to find Ethernet

the healthcare side and the academic

Switches that could produce less heat

side continually grows, and we have to

and consume less power. Driving all of

be ready and agile to support that

this was the fact that we needed an

growth.”

improved Switching core that could

environment should be. And we’re definitely supporting the growing trend toward Cloud-based applications.” — Mike Taylor, Assistant Vice President of Telecommunications

support our 10 Gbps uplinks.”

“Clearly superior” pricing and performance

2

| avaya.com

The flexible Avaya architecture made it possible for the Temple IT team to make a major cost-saving plan

In deciding on the switching

modification midstream—changing to

infrastructure, Taylor, Ferrero, and

an all-fiber distribution. “Being able to

their teams reviewed proposals from

make this decision well into the

project was a major advantage for us.

network. Temple’s VSP 9000s are

network. It recently built a student

We estimate that it saved us about

connected by multilink trunks so that

technology center—one of the largest

$1 1/2 to $2 million in installation

if either one in the Cluster fails, the

in the United States—with 700

costs,” Taylor comments.

other will take over and handle the full

computers that are based on a Cloud

load.

model, which puts ever-increasing

Reliable and cost-effective high-performance Switching

Moreover, the Avaya VSP 9000 is also

demands on the network.

resilient when it comes time for

“We’ve not seen anything in terms of

routine maintenance. “We can make

bandwidth from the student lab and

in-service updates to our VSP 9000s

from new medical apps that we

Consolidating the medical and

without affecting applications,”

haven’t been able to handle,” Taylor

academic computing in a single data

observes Ferrero. “It’s all pretty

emphasizes. “Our Avaya network is

center gave Temple a unique

seamless, and our users are

extremely resilient and flexible.

opportunity to save on infrastructure

completely unaware. The bottom line

I think we’re on the leading edge of

costs.

is that our uptime and reliability

what a data center and a server

numbers are now higher.”

environment should be. And we’re

Taylor explains, “Not having to

definitely supporting the growing

support two data centers reduced

In summing up the Avaya Switches,

both up-front costs and ongoing

Timothy O’Rourke, Temple University

maintenance. We are able to save a lot

Chief Information Officer (CIO), notes:

of money by depending on the VSP

“We have redundant Avaya VSP

9000 to have the Switching capacity

9000s that actively work together. If

to handle all the traffic hitting our

one goes down, the other one can

the VSP, no matter what we

network, which is really central to the

carry the full load without any impact

design of our data center.”

to our users. We can take a whole

‘threw’ at it, we could not

In its initial testing of the powerful VSP 9000s, the Temple IT team tried to ‘break’ the 9000s by flooding them with packets, but without success. Ferrero reports, “In testing the resiliency of the VSP, no matter what we ‘threw’ at it, we could not slow the CPU on the chassis. The management function, the base function of the VSP 9000 chassis, is protected in

support up to 27 terabits per second of total traffic with its unique Network Processing Unit technology. In the Avaya approach, large-scale CPU arrays efficiently examine and manipulate packet headers at 10 Gbps line rates.

applications.”

“In testing the resiliency of

series of these core Switches down,

slow the CPU on the

run updates on them, and reboot

chassis. The management

them. This allows us to upgrade

function, the base function

without having to bring the network down. Without this redundancy, trying

of the VSP 9000 chassis, is

to update a busy university network

protected in hardware.

such as Temple’s—serving 39,000

That’s outstanding!”

students and four affiliated hospitals— is like trying to perform a heart transplant on someone who is running a marathon.”

hardware. That’s outstanding!” The Avaya VSP 9000 is architected to

trend towards Cloud-based

“We can make in-service updates to our VSP 9000s without affecting

Energy-efficient, future-proof network with outstanding Avaya support With the Avaya core in place, the

applications. It’s all pretty seamless, and our users are completely unaware. The bottom line is that our

Temple IT team was confident that it

uptime and reliability

had a network switching capacity to

numbers are now higher.”

accommodate any new applications

Temple also takes advantage of

going forward. Temple University is

Avaya’s pioneering Switch Clustering

using “thinner,” Web-based software

technology to enable an always-on

that is entirely dependent on the

— Adam Ferrero, Executive Director of Network Services

avaya.com | 3

Along with reliability, energy efficiency has become an important consideration for data centers, especially with the current focus on greener computing. “When we

“We have redundant Avaya VSP 9000s that actively work together. If one

were going through the bid process, power efficiency and energy savings were very critical,” Taylor recalls. “We’re trying to be as green as we can, and with the Avaya Switches we calculated substantial savings compared to other vendors.” The Temple IT team plans to continue to leverage the relationship with Avaya, and especially the outstanding support it’s received from the VSP team. “Avaya’s VSP

goes down, the

engineers have the right can-do approach. The firmware upgrades we received from

other one can carry

them have been incredibly easy to install and have made the product better and

the full load without any impact to our

better,” Ferrero says. “Beyond that, as customers, we feel that Avaya just always does the right thing by us, and that type of relationship is important to achieving our goals.”

users. We can take a whole series of these core Switches down, run updates

Learn More For more information, contact your Avaya Account Manager or a member of the Avaya Connect channel partner program, or access other collaterals by clicking on Resource Library at www.avaya.com.

on them, and reboot them. This

Statements in this case study were made by Mike Taylor, Assistant Vice President of Telecommunications; Adam Ferrero, Executive Director of Network Services; and Timothy O’Rourke, Chief Information Officer.

allows us to upgrade without having to bring the network down.” — Timothy O’Rourke, Chief Information Officer

Systems and Applications • Avaya Virtual Services Platform 9000 • Avaya Ethernet Routing Switch 5520

ABOUT TEMPLE UNIVERSITY About Avaya

Founded in 1884 by Dr. Russell Conwell, Temple College became Temple University

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

in 1907 and has evolved into a comprehensive urban research and academic

4

| avaya.com

institution. The University’s 39,000 students can choose from 9 campuses and 333 academic degree programs. For more information, please visit www.temple.edu.

ABOUT TEMPLE UNIVERSITY HEALTH SYSTEM Temple University Health System consists of Temple University Hospital (TUH); TUH-Episcopal Campus; TUH-Northeastern Campus; Fox Chase Cancer Center; Jeanes Hospital; Temple Transport Team; and Temple Physicians, Inc., a network of community-based specialty and primary-care physician practices. For more information, please visit www.templehealth.org.

© 2012 Avaya Inc. All Rights Reserved. All trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. 11/12 • DN7153