The Honda Capped Price Service information is freely available on www.honda.
com.au/cps and ... recommended maintenance schedule and an area to record
completed services. ... intervals of 6 months or 10,000kms, whichever occurs first.
TERMS AND CONDITIONS 1. Introduction At Honda we believe you should have a clear idea of what the cost of maintaining your Honda is going to be. That is why Honda has introduced Honda Capped Price Servicing.
2. What is Honda Capped Price Servicing? Honda Capped Price Servicing sets a maximum price for each of the Maintenance Schedule services on eligible Honda vehicles for up to: l l
5 years from the time of retail registration The vehicle having travelled 100,000kms, whichever occurs first.
The Honda Capped Price Service information is freely available on www.honda.com.au/cps and through your Authorised Honda Dealer.
3. Important: Please read this document carefully This document contains all the terms and conditions of Honda Capped Price Servicing. These terms and conditions form the agreement between the customer and the Honda Dealer Network. The agreement “Definitions” are listed below.
ITEM DEFINITIONS
MEANING
A. HONDA MOTOR CO.
The manufacturer of Honda motor vehicles.
B. HONDA AUSTRALIA
Honda Australia Pty. Ltd. 95 Sharps Road, Tullamarine, VIC 3043, ABN: 66 004 759 611.
C. AUTHORISED HONDA DEALER
A Dealer appointed by Honda Australia to sell new and /or demonstrator Honda vehicles in Australia and to perform Honda servicing and warranty repairs on these vehicles.
D. CUSTOMER
The person, firm or company who is the registered owner of the vehicle or who presents the vehicle for service.
E. VEHICLE
Honda vehicle imported by Honda Australia and sold through authorised Honda dealers.
F. ELIGIBLE VEHICLES
A list of eligible vehicles can be found on www.honda.com.au/cps
G. OWNERS WARRANTY AND SERVICE MANUAL
Handbook provided with all Honda vehicles outlining the warranty terms and conditions, the recommended maintenance schedule and an area to record completed services.
H. ADAPTIVE SERVICING
A combination of the “Maintenance Schedule” and “Adaptive Items” which makes up the minimum maintenance requirements for your eligible vehicles.
I. MAINTENANCE SCHEDULE
Maintenance as prescribed by Honda Motor Co. Ltd which is detailed on consecutive pages in the vehicle’s Owners Warranty and Service Manual. If driven under normal conditions, Honda Motor Co. Ltd recommends your vehicle is serviced in accordance with our schedule at intervals of 6 months or 10,000kms, whichever occurs first.
J. ITEMS ADDITIONAL TO THE MAINTENANCE SCHEDULE OR “ADAPTIVE ITEMS”
“Adaptive Items” or items additional to the maintenance schedule are items over and above the maintenance schedule which are either required based on the kilometres the vehicle has travelled, the age of the vehicle or a combination of both. Adaptive Items are listed in the vehicle’s Owner’s Warranty and Service Manual and involves the replacement of items such as spark plugs, pollen filters and brake fluid. While not part of the advertised CPS capped price, the cost of these Adaptive Items will be quoted separately and are also capped if conducted at the same time as a service outlined in the maintenance schedule.
K.HONDA CAPPED PRICE SERVICING OR CPS
The program where Honda sets a maximum price for each of the scheduled services on eligible vehicles and provides a capped rate for adaptive items to a maximum of 5 years or 100,000 kms, whichever occurs first.
L. CPI
Consumer Price Index
4. Terms of coverage a. What's covered? Honda Capped Price Servicing covers Maintenance Schedule items, for eligible vehicles, as listed in the Owner’s Warranty and Service Manual. CPS includes the cost of labour, materials, lubricants, sundries and GST. b. What's not covered? Items not covered by the Honda Capped Price Servicing are: i. Adaptive items additional to the maintenance schedule listed in the Owner’s Warranty and Service Manual such as spark plugs, pollen filters and brake fluid replacement. These items will however be provided at capped prices if conducted at the same time as a service outlined in the maintenance schedule. ii. Additional maintenance required due to the vehicle mainly being driven under severe conditions as outlined in the Supplementary Maintenance Record section of the Owner’s Warranty and Service Manual. Severe conditions include but are not limited to, driving mainly in temperatures in excess of 35°C and driving on dusty, muddy or de iced roads. iii. Additional maintenance items requested by the vehicle owner. iv. Additional normal wear and tear items which may be required as part of the ongoing maintenance of your vehicle. This includes, but is not limited to, tyres, brake pads, wiper blades and light globe replacements, wheel balance and wheel alignment. v. Repair of any damage, failure or defect which occurs as a result of misuse or accident, or where this has contributed to the occurrence of any subsequent damage. vi. Manufacturing defects which are attended to under any applicable warranty. vii. Services conducted 2 months after the service due date, or in excess of 3,000 kilometres of the specified kilometre interval as contained in the Owner’s Warranty and Service Manual. viii. Any merchant fees for card payments.
5. Who may complete these services? The Honda Capped Price Servicing program only operates through authorised Honda Dealers.
6. Dealers' obligations The dealer will: a. Carry out Servicing of the contracted vehicle in accordance with the Honda scheduled maintenance as prescribed by Honda Motor Co. requirements as soon as is reasonably practicable after being requested to do so by the Customer. b. Contact the customer for authorisation to complete any maintenance items not prescribed in the Honda “base” maintenance schedule.
7. Amendments Honda will periodically review the price of the Honda Capped Price Services and amend them from time to time in line with our costs and CPI. Honda reserves the right to alter or discontinue this program.
8. Complaints and conciliations In the unlikely event of a dispute occurring, you should address any complaint with your Honda Dealer as only in extreme circumstances should it be necessary to involve anybody other than your dealer.If you do not obtain satisfaction from your dealer and require advice on your experience you can discuss the matter by contacting Honda Australia Customer Relations on 1800 804 954.
