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The impact of choice on fairness in the context of service recovery

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The impact of choice on fairness in the context of service recovery. Mattila, Anna S;Cranage, David. The Journal of Services Marketing; 2005; 19, 5; ABI/INFORMĀ ...
The impact of choice on fairness in the context of service recovery Mattila, Anna S;Cranage, David The Journal of Services Marketing; 2005; 19, 5; ABI/INFORM Complete pg. 271

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.