The impact of choice on fairness in the context of service recovery. Mattila, Anna S;Cranage, David. The Journal of Services Marketing; 2005; 19, 5; ABI/INFORMĀ ...
The impact of choice on fairness in the context of service recovery Mattila, Anna S;Cranage, David The Journal of Services Marketing; 2005; 19, 5; ABI/INFORM Complete pg. 271
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