The PEARL training methodology drives breakthrough results! Just ask our clients. Several of our clients received below
PEARL TRAINING ME THODOLOGY
A training program that is: PROBLEM-CENTERED, ENGAGED, AND RELEVANT TO THE LEARNER’S EXPERIENCE Proven to increase user satisfaction while reducing in-class training time & go-live issues Customizable to your organization’s needs
Common COMPLAINTS about healthcare training programs: • • • •
“Training did not prepare me for my job.” “Training was not based on my specific work-flows.” “The training I received was not clinically relevant.” “I wish I had the opportunity to learn more.”
THE PEARL METHOD Our PEARL Training Methodology is designed based on adult learning theories which deliver education relevant to your day-to-day work responsibilities in a manner that is easy to learn and retain.
PROBLEM CENTERED
Learning is geared toward solving problems, not memorizing content.
Our methodology is based on FIVE SOLUTIONS 1 INFORMATIC LED IMPLEMENTATION From Day 1, work-flow focused approach
2 WORK-FLOW DRIVEN CURRICULUM Rather than functionality based
3 CLINICALLY RELEVANT TRAINING Rather than generic functionality exercises
ENGAGED
Learners need to be engaged in the planning and evaluation of their instruction.
RELEVANT
Interest in learning subjects that have immediate relevance and impact to their job or personal life.
LEARNER’S EXPERIENCE
4 ADULT LEARNING PRINCIPLES Flipped classroom; 20% presentation; 80% active in system work; self paced learning 5 TWO EXTENDED “DAY IN THE LIFE” SIMULATIONS Making the system relevant
Experience (including mistakes) provides the basis for the learning activities.
The PEARL training methodology drives breakthrough results! Just ask our clients. Several of our clients received below average feedback regarding their training programs, hearing constant complaints regarding the use and value of classroom training. They called upon us to revamp the program. We conducted an assessment of the training program and concluded that improvements could be made to increase end user involvement, retention, and adoption based on proven adult learning theories. cornerstone-advisors.com
PEARL Training Methodology
DIRECT RESULTS
Upon making changes to the training program, our clients were able to realize the following proven results:
• • • • •
INCREASED SATISFACTION SCORES Reduced in-class training times Reduced go-live issues Reduced post live support Reduced how-to volumes
• • • • •
96-98% satisfaction scores 8-12 hours reduced to 5-7 hours 90% reduction in go-live ticket volumes 70% reduction in post-live support requests 95% reduction in post go-live rounding requests
A Higher Level of Consulting Services
CUSTOMIZABLE TRAINING FOR YOUR ORGANIZATION’S NEEDS Our training services can be customized based on your organization’s stage in the journey. From full planning and implementation to hourly support, our experienced team can assist at any level. Our services include:
The PEARL Training Program Current Program Assessment PEARL Program Planning PEARL Program Implementation
Support for Updates and Ongoing Training Training Environment Build Advisors: Let our team lend our experience to yours and support your team through your MST work. (Available hourly.) MST and LMS Build Out Support: Need help, but not
INDIRECT RESULTS
enough to support a full time team? Our remote support
Once the direct results were known, we helped them realize the indirect results:
team is available to assist. Buy what you need, when you
• • • • •
Training Staff Augmentation
ESTIMATED $1.7 M IN ANNUAL PROGRAM SAVINGS Increased Community Connect sales volumes Higher end user training satisfaction scores Higher end user implementation satisfaction scores 20% reduction in ongoing staffing needs
need it. (Available hourly.)
Training Managers Training Project Managers Principal Trainers Credentialed Trainers
CONTACT
G re gg Fa j k us
Please contact Gregg Fajkus to discuss your
[email protected]
training needs and to learn how the PEARL
(713) 443-1355
methodology can augment your programs.
Cornerstone Advisors is a national, Health Information Technology professional services firm. Founded on the principles of partnership, integrity, commitment, and value, Cornerstone Advisors is dedicated to providing a higher level of advisory services and implementation expertise to the healthcare industry. Inspired by trusted relationships, Cornerstone Advisors partners with every client to drive change, add value, and maximize the return on their Health Information Technology investment. Our pledge is to exceed the expectations of every client. To learn more about Cornerstone Advisors, please visit our website at cornerstone-advisors.com.
