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ScienceDirect Procedia - Social and Behavioral Sciences 123 (2014) 204 – 214

TTLC 2013

The use of indirect strategies in speaking: Scanning the MDAB students Norimah Mohamad Yunus*, Kuldip Kaur a/p Maktiar Singh Universiti Teknologi MARA, Melaka, Malaysia Academy of Language Studies, UiTM Melaka,Kampus Alor Gajah, Melaka, MALAYSIA. [email protected]

Abstract The positive relationship between Language Learning Strategies (LLS) and success in ESL learning is evident in many studies. Nevertheless, lack of research on the use of LLS in the speaking skill is noticed. To bridge the gap, a case study on the application of LLS was conducted. This study is conducted to find out the use of the Indirect LLS in the speaking skills and the reasons for the use of certain strategies. Eighty sets of SILL questionnaire were implemented with the MDAB (`Mengubah Destini Anak Bangsa’; a program for poor Bumiputra students to gain entrance into pre-diploma courses at UiTM branch campuses) students to find out their use of the Indirect LLS in their ESL speaking skills. Besides, an observation/interview session was also conducted. The findings indicate that the use of the social strategies is higher and more significant compared to the metacognitive and affective strategies. Stronger use of social strategies was driven by academic, social and personal reasons while the inconsistent use of meta-cognitive and affective strategies were caused by low confidence and the problem to get help from good speakers. It can be implied that the students still lack awareness on the importance of using LLS. Thus, more use of LLS should be encouraged among students and this can be done through strategy training in the effort to produce effective and autonomous lifelong learners. © 2013 The Authors. Published by Elsevier Ltd. © 2013 The Authors. Published by Elsevier Ltd. Open access under CC BY-NC-ND license. Selection and peer-review under responsibility of the Organizing Committee of TTLC2013. Selection and peer-review under responsibility of the Organizing Committee of TTLC2013. Keywords: Language learning strategies (LLS); Indirect Strategies; SILL; MDAB.

* Corresponding author. Tel.: +0-000-000-0000 ; fax: +0-000-000-0000 . E-mail address: [email protected]

1877-0428 © 2013 The Authors. Published by Elsevier Ltd. Open access under CC BY-NC-ND license.

Selection and peer-review under responsibility of the Organizing Committee of TTLC2013. doi:10.1016/j.sbspro.2014.01.1416

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1. Introduction Speaking is perceived as the basis of literacy and communication (Bertram, 2002) and is considered the most important language skills (Urr, 1999). In Malaysia, English is extensively used for academic and work purposes. The application of Language Learning Strategies (LLS) is believed to be able to help learners acquire the skills required for the reception and production of the second language (L2) which in turn improves their achievement (Yang, 2007). Indeed, conscious use of LLS is important to help produce good language learners Wenden (1998) to acquire the skills required for the reception and production of L2 which in turn might improve students’ speaking skills and their overall achievement (Yang, 2007). 1.1. Statement of the problem Proficiency in the speaking skills has become an unspoken concern that employers have raised in recent years (Mestrea Research Infozone, 2012). This is due to the reason that even university students are found to have problem in speaking the English language (Khairi Izwan & Nurul Lina, 2010) and this contributes towards unemployment among graduates (NST, 2002). Lecturers are therefore advised to deliver and emphasize these generic skills to undergraduates they must acquire the speaking skils while at higher learning institutions. It is a reality that many Malay students in university especially those who come from rural areas are found weak in the speaking skills and speaking cause high anxiety to them (Vijayaletchumy, 2011). To date, there have been studies on the use of LLS and the English language skills such as in reading (Kelly Huang, 2006); CUBUKCU Feryal, 2008; Henia, 2010), listening (COSKUN, A. (2010), Christine Goh (2011), Chunmei Yang (2009) and Farinaz Shirani Bidabadi & Hamidah Yamat (2011) and writing (Mohd Sahandri & Saifuddin Kumar Abdullah (2009); Zhang Yanyan (2010), Rogers, R. J. (2010). However, where speaking is concerned, there seems to be few empirical studies that link to LLS (Tan, Y.H, 2010). Thus, Mazumder (2010) has called for studies to determine the use LLS in improving students’ knowledge and academic performance while Lee (2005) specifically called for more studies on proficiency in language skills such as speaking and the use of LLS. This study tries to find out the types of Indirect Strategies commonly applied by the MDAB students (majority are Malay) students, in their ESL speaking during their BEL 011 course and their reasons for using certain types of the Indirect Strategies. 2. Literature review Language Learning Strategies (LLS) which comprise the Direct and Indirect Strategies are specific actions, behaviors, steps, or techniques that students often intentionally use to improve their progress in developing L2 skills (Oxford (1993) as they can facilitate the internalization, storage, retrieval, or use of the new language. They are tools for the self-directed involvement needed for developing communicative ability in learning a target language like ESL (Oxford, 1990). The Direct Strategies which comprise of cognitive, compensatory and memory-related strategies are often used to learn a target language and require mental processing. The cognitive strategies help to manipulate the language material in direct ways while the compensatory strategies are behaviours that enable learners to use the target language to compensate for the inadequate repertoire of the language skills particularly on grammar and vocabulary to produce spoken or written to aid speaking or and writing. The memory-related strategies help learners to link one L2 item or concept with another to help learners retrieve information in orderly manner. The Indirect Strategies on the other hand consist of the metacognitive, affective and social strategies. They provide indirect support for language learning through focusing, planning, evaluating, seeking opportunities, controlling

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anxiety, increasing cooperation and empathy and other means (Huang, 2006). Metacognitive strategies help to regulate and be in control of learning (Ramesh, 2009), coordinate, and manage the learning process to focus and gain control over learning (Radha, 1998). They are strong predictors of Second Language (L2) proficiency and have significant effects on all the language skills (Huang, 2006; Henia, 2010; Goh, 2008; Yang, 2009; Farinaz & Hamidah, 2011; Zhang, 2010; Rogers, 2010). Termed as `thinking about thinking’, the metacognitive strategies may be one of the most essential skills that classroom instructors can help L2 learners (Dohrman, & Montes, 2010) and users of metacognitive strategies are more proficient in the English language (Lam, 2010; Yang, 2009). Majority of the weak learners are weak in their use of metacognitive strategies although these strategies drive students to success’ (Mazumder, 2010). Thus, learners are encouraged to apply metacognitive skills to improve their language performance in developing their speaking skills in the English language as they aid students to plan organize, practice and evaluate their learning especially towards lifelong learning (Sa’diah & Saemah, 2010). The affective strategies help and control the emotions, attitudes, motivations and values. They help learners to gain control over their learning like identifying one’s mood and anxiety level, talking about feelings, rewarding oneself for good performance, and using deep breathing or positive self-talk. Studies also indicate the contributions of the affective strategies facilitate learning particularly in alleviating foreign and L2 learning anxiety (Marian, 2003). Affective strategies are significantly related to L2 proficiency but less needed as learners progress to higher proficiency level. The social strategies are actions which concern the ways learners choose to interact with others and native speakers. The application of social strategies involving better speakers and peers is commonly practised by learners in the speaking skills (Goh & Kwah, 1997; Kinoshita, 2003) and the application of the social strategies offers learners `language-learning experience’ environment through the use of authentic materials. Studies (Ramesh, 2009; Shannon, 2008) suggested that awareness on using LLS should be emphasized and this can be done through explicit strategy instruction to produce life-long learners. The application of the appropriate learning strategies can help learners achieve their target language. LLS are essential in learning a language in order to help learners improve their language learning process through conscious actions (Ramesh, 2009). LLS may improve learning of the forms and functions of the language and the utilization of learning strategies helps the acquisition, storage or retrieval of information, thus make learning easier, faster, more enjoyable, more self-directed, more effective and more transferable to new situations (Wu, 2008) to achieve communicative competence (Dohrman & Montes, 2010). LLS have great impact on the integrative, instrumental and total motivation of learners (Wu, 2007). The use of the Indirect Strategies (Oxford, 1990, 1990a) is crucial and helpful to raise awareness and enhance proficiency in speaking. Studies (Ramesh, 2009; Shannon, 2008) suggested that certain Indirect Strategies may be the most valuable use of instructional time for teachers because as students engage in reflecting upon their strategies, they become wiser in making decisions on how to improve and empower their learning skills. Thus, training students to use language learning strategies enables them to become better language learners and aware of the strategies they employ in learning and help them become independent, autonomous, lifelong learners (Little 1991). 3. The Methodology This study used both the quantitative and qualitative data. The questionnaire used was in the form of Strategy Inventory for Language learning (SILL) based on the adapted version of the taxonomy originally developed by Oxford (1990). This self-reported questionnaire (Oxford 1990) was implemented with eighty MDAB students. The observation/interview was used to seek information on the use and reasons for using certain strategies. The focus of this study is the application of the Indirect Strategies as categorized by Oxford (1990) which entails the

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metacognitive, the social and the affcective strategies. The respondents for the questionnaire were eighty prediploma MDAB students who were undergoing their one semester BEL 011 course at UiTM Melaka under the program `Mengubah Destini Anak Bangsa’, which is run by UiTM to help the poor Bumiputra students gain entrance into pre-diploma courses at UiTM branch campuses. Most of the MDAB students come from rural areas and did not score good grades in their SPM. The respondents were from group I F, 1G and 1A and comprised of forty male and forty female. The questionnaire consisted of 21 items which encapsulated the application of all the three types and specifications of the Indirect Strategies adapted from SILL (1990a), specifically tailored for L2 learning (Lee, 2005). Each type of strategy was represented by at least one item. Nine items were on the metacognitive strategies, six items on the affective strategies and six items on the the social strategies. The SILL items were based on 5 scales which are 1 (Never or almost never true of me or Not a user), 2 (Usually not true of me or Poor user), 3 (Somewhat true of me or Inconsistent/Moderate user), 4 (Usually true of me or Good user) and 5 (Always or almost always true of me or Consistent /Strong user) The observations/interviews were carried out with two groups of students from 1F on two different dates. The first group consisted of five girls and the second consisted of all boys. Each group was given a speaking task in which they had to discuss a topic in a Forum and the use of strategies used throughout the discussion as in the checklist was ticked. The observation checklist corresponded with items in the questionnaire. Each group had an informal group interview immediately after the task in order to clarify their reasons for using and not employing certain strategies in the checklist as some actions were not observable. Each group took about 40 minutes for the observation/interview session and followed by group presentation the next day. The observations for both groups were analyzed and the results were tabulated. The data obtained from the SILL was calculated and presented in tables (Table 1, 2 and 3). Similar procedure was also applied to the data obtained through the observation/interview instruments. The data is presented in Table 4 and 5. 4. Findings and discussions The findings from the SILL and the observation/interview were discussed based on the research questions by cross-referring to both types of findings. 4.1. Analysis of the SILL Table 1: The use of metacognitive strategies [N=80] No % No % No 2

%

3

No

%

4

No

%

Notes

Centering

Item

1

5

1

0

0

0

0

40

50

22

27.5

18

22.5

2

6

7.5

6

7.5

22

27.5

36

45

10

12.1

3

0

0

10

12.1

42

52.5

16

20

12

15

Arrange &

4

10

12.1

32

40

26

32.5

8

10

4

5

Plan

5

16

20

30

37.5

20

25

12

15

2

2.5

6

0

0

16

20

42

52

18

22.5

4

5

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Norimah Mohamad Yunus and Kuldip Kaur a/p Maktiar Singh / Procedia - Social and Behavioral Sciences 123 (2014) 204 – 214

7

20

25

18

22.5

22

27.5

14

17.5

6

7.5

8

2

2.5

4

5

54

67.5

16

20

4

5

9

0

0

24

30

46

57.5

6

7.5

4

5

Table 2. The use of affective strategies [N=80] No % No %

No

%

No

%

No

%

Notes

Item

1

3

10

0

0

8

10

18

22.5

54

67.5

0

0

Lower anxiety

11

18

22.5

44

55

16

20

2

2.5

0

0

Self-encourage

12

6

7.5

44

55

14

17.5

10

12.1

6

7.5

13

0

0

0

0

32

40

16

20

32

40

14

0

0

0

0

10

12.1

36

45

34

42.5

15

0

0

2

2.5

18

22.5

34

42.5

46

57.5

2

4

Evaluate

5

Control emotions

Table 3. The use of social strategies [N=80] No 1 0 0 0 0 0 0

Item 16 17 18 19 20 21

%

No 2 2 2 14 2 2 4

0 0 0 0 0 0

%

No 3 36 28 32 4 42 52

2.5 2.5 17.5 2.5 2.5 5

%

No 4 34 42 28 46 22 16

45 35 40 5 52.5 65

%

No 5 8 8 6 28 14 8

42.5 52.5 35 57.5 27.5 20

%

Notes

10 10 7.5 35 17.5 10

Ask Questions Cooperate Empathize

4.2. Analysis of the Observation/Interview Table 4. Analysis of the strategies used through observation/interview Meta (A) Affective (B) Item

1

2

A (Y)





3

NS

√ √

5

6

7

8

9



NS B (Y)

4





1

2

3









√ √







4

5



√ √

Social (C)









6

1

2

3

4

5

6

A: Boys’ group















B: Girls’ group



√ √

Key

Y: used √















NS: Not sure

Norimah Mohamad Yunus and Kuldip Kaur a/p Maktiar Singh / Procedia - Social and Behavioral Sciences 123 (2014) 204 – 214 Table 5. Reasons for using and not using the strategies Strategy A Reasons for using

Reasons for not using

A

1

Pass tests/ score high marks/right pronunciation

Meta-

2

To pass exam

cognitive

3

To get high marks

4

Have to plan in order to improve

difficult to plan

5

To improve

not confident

6

209

just do what the lecturer asks

7

To save time/ to get high marks /to pass exam

difficult to find good speakers

8

To know whether they were right/ok

don’t know how to monitor

9

To know whether they were right;

don’t know how to evaluate

B

1

To get confidence/ to avoid mistakes

not confident

Affective

2

not confident

3

not used to/a of lot work to do

4

To improve/ get high marks

not confident/ shy to make mistakes

5

To share with others

no time

6

To get support / when feeling sad

C

1

Weak / to get help/ correct pronunciation

Social

2

Weak / friends can help/ to get high marks

cannot find people to help

3

To pass exam & better marks / to improve

cannot find people to talk to

4

To improve speaking/to get help/to get high marks

5

To finish work/ to get help

6

To maintain friendship/to get help

4.3. The discussion The findings have revealed some information on the use of the Indirect Strategies by students in their speaking in ESL learning. As for the metacognitive strategies, `centering learning’ was found poorly practised in class except during lesson, to pass the examination and to improve their proficiency in speaking. This contradicts the findings by Wu (2007) and Goh (2002) who found that `paying attention’ recorded high use of the strategy among Chinese students of a vocational institute in Hong Kong. This strategy is all about focusing attention and is one of the most important criteria for successful learning. `Arranging and planning learning’ which was represented by item 2, 3, 4, 5, 6 and 7 refer to how students manage their learning. The students were clear of their objectives and goals in the speaking skills (item 2) and were strong users of the strategy. Similar results could also be found in other studies

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(Wu, 2007; Wharton, 2000). As shown in Table 1, 57.1% of the respondents had strong intentions to improve their speaking skills (for item 3) however only 35% of them was really serious in looking for ways to improve their speaking skills while majority of them was still unsure of their actions as reflected by the score of 52.5%. In terms of planning schedules for more time to improve speaking (item 4) as well as looking for opportunities to speak (item 6), the statistics in Table 1 shows that these two types of strategies were quite neglected by the respondents as they were less eager to look for opportunities to improve their speaking skills and put less effort to speak in English. This is reflected by the score of only 17.2% (Item 5) strongly applied this strategy and sixty out of the eighty respondents admitted that they did not look for people whom they could talk to in English (Item 7). Even though they have `moderately’ used these strategies for the reasons of passing examination, improving speaking skills, completing their tasks and so on, the small number who did not employ the strategies gave the reasons that they were not confident to speak in English with others. Thus, it is not surprising if their ability in the speaking skill is still poor. Poor use of this strategy could be due to the cognitive demand that speaking imposes on learners (Wu, 2007). They also gave the reasons that it was difficult for them to find good speakers of English among them. However, planning and organizing strategies should be encouraged in order to succeed in learning as it determines motivation and achievement (Shannon, 2008) and enhance motivation towards learning. Seeking practice and opportunities is vital because ESL learners hardly use the English language outside their class hours. This is congruent to the idea of learning as proposed by Skinner, a Behaviourist, who looks at learning as a process of operant conditioning through a carefully paced program of reinforcement. Indeed the provision of planning time can significantly increase levels of both their fluency and accuracy (Nunan, 1999: 227) in examination. Although majority of them claimed they monitored their learning (evaluating learning), they were actually `moderate users’ and unsure of whether they really used the strategy. The observation/interview revealed that this was caused by the students’ ignorance and inability to monitor and evaluate their speaking. The application of the strategy could be driven by their curiosity to find out whether what they have been learning was correct. Shannon (2008) in a study found that self-evaluation was highly practised and appreciated by students as it contributes towards motivation and achievement. In fact, good students tend to devote more time monitoring and evaluating their learning as this contributes towards good achievement and lifelong learning (Tan & Tan, 2010). Students who are able to conduct self-evaluation would result in higher confidence to use L2 (Chu, 2008) Generally, the study has reported a fair response on the use of the metacognitive strategies both through the SILL and the observation/interview although strong use of metacognitive strategies helps to empower learners (Ramesh, 2009). Thus, students should be made aware to use these strategies to build up learners’ independence and autonomy towards promoting lifelong learning (Anita & Aida, 2011). However, considering the fact that these MDAB students are generally weak, such finding is not surprising because only good learners have the `executive control’ and are able to plan, evaluate, regulate their learning, and are clear of their goals (Ramesh, 2009). The scores for the use of the affective strategies (Table 2) shows that majority of the respondents admitted that they have used the affective strategies. 67.5% said that they were strong users of the affective strategies to lower their anxiety by being relaxed when they had to speak in English as this would help them to avoid mistakes and improve their confidence level (Table 5). However the findings for item 11 and 12 indicate they were poor users of the strategies due to reasons such as low confidence and were not used to it, thus less motivated to improve themselves. This finding is similar to Chu (2008) who found that non-shy students were reported to possess intrinsic motivation to know as compared to students who were shy. In addition, these non-shy students were also strong users of the metacognitive strategies. The findings in Table 5 (B2 and B3) further supported that both groups admitted that they were not consistent in motivating themselves to speak in English and rewarding themselves after completing a speaking task. The finding is considered interesting as people usually `celebrate’ their progress and

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good performance. In fact, self-rewarding may help to build their self-encouragement and maintain their level of motivation. Even though people claim that the use of the affective strategies is closely associated with success, the application of these strategies is perhaps less evident as learners progress to higher proficiency level (Mullins, 1992). As for `controlling emotions’ (item 13, 14 and 15), the respondents admitted applying the strategy in their speaking skills. For instance, all the respondents admitted that they noticed when they were tensed or nervous whenever they had to speak in English. Interestingly, 60% of them said they were good and strong users of the strategy and 87.5% of them were usually prepared for any oral presentations. This could be a very good sign for weak students as they are usually weak in their proficiency and have difficulty to speak in English spontaneously. Thus, applying such strategy would help them to be in control of their nervousness and reduce mistakes. As predicted, sharing emotions with others recorded very high use particularly among female students as detected via the observation/interview and this is consistent with the findings by Khalil (2005). In this study, the application of this strategy was driven by reasons such as to get the support from friends, to share feelings with others as well as to reduce stress. Overall, the use of the affective strategies was generally to lower anxiety and control emotions and well used by the students but there was limited use of the strategy for self-encouraging. Wafa (2003) however found that the use of affective strategy was high among the less proficient Palestinian students. Table 3 shows use of the social strategies. There seems to be a mixed response in the use of social strategies. The response for item 16 reveals that the respondents took the initiative to clearly understand what were being spoken by others by asking them to repeat their utterances or slower down the pace even though at `moderate’ level. As for `asking for corrections from better speakers of English’, this strategy was well used by the respondents and more than 50% of them were strong users. The observation/interview session confirmed that although they were shy and not confident to ask the speakers to slow down and correct their speech, they admitted that they need to employ the strategy as they were weak in speaking and had to listen to the correct pronunciation in order to get better marks in tests and pass their examination. As English is hardly spoken outside class hours, the application of this strategy should be emphasized to help them improve their communicative skills. This indication is worrying because poor application of this strategy might fail to help the weak students improve their speaking and understand the speech of other interlocutors. Social strategies are often used during activities like language games and regular practice of this strategy helps students to express themselves and gain confidence. Indeed, social strategies are closely associated with L2 proficiency. The findings from the study indicate that this strategy was less practised as students progress to a higher level and their command of the language becomes better, thus require less clarification. However, learners should make full use of this strategy during classroom interaction regardless of their proficiency level because language learning is the outcome of opportunities for meaningful interaction with others through asking questions for clarification. It is a fact that asking for clarification particularly during classroom enables learners to indirectly create rapport between the lecturer and other students. As for cooperating with others by `practising English with better speakers’ (item 18), requesting for help from other students (item 19), or asking question in the target language (20), the students claimed they used the strategy especially when `interacting with better speakers’ in which more than 90% belong to good users. Their main reason for this was the use of the strategy enabled them to improve their speaking skills. Besides, their objectives in speaking could also be achieved through the help of the better speakers as well as by asking questions in the English language. All these might increase their chances to get better marks and pass their examinations. Most probably they were aware that such attitude would help them to gain confidence as well as enhance their communicative competence (Anita & Aida, 2011).

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As for `empathizing others’ thought and feelings’(item 21) which is almost similar to `cooperating with others’, majority of the respondents were moderate users and this is more evident among girls. Learning more about others’ norms and culture and being careful with their words help develop the feeling of empathy. Having empathy with the feelings of others and showing respect towards others can be done through our choice of words. In this study, the application of this strategy was mainly to maintain friendship and get support from their friends especially among girls as also found by Lee (2003). Flements (2008) too discovered similar results in her study on motivation, LLS and course performance among English-speaking college students in Romance learning. Overall, the use of the social strategies was quite high, parallel to the findings by Griffith & Parr (1999) in an ESL context in Auckland, New Zealand as well as those recorded by Zhoa (2009) and Adlina & Salveen (2010) although the study by Chu (2008) on `Shyness and EFL Learning’ in Taiwan’ contradicts this findings whereby the social strategies was least used by the college students. 5. Limitations and recommendations for future research In terms of the limitation, the present study has only looked into the use of the Indirect Strategies of LLS in relation to speaking through questionnaire and observation/interview as compared to using other methods like thinkaloud protocol which might be able to give different results. Thus, future studies should consider other research designs such as the quasi-experimental that involves comparative study that enables researchers to evaluate the differences between the controlled group and the non-controlled group after the strategy instruction treatment and its effectiveness. This could be useful in designing the appropriate instruction for the group. It is also important to note that the sample size was very small which also means that the results of this study have very low statistical power. The sample was chosen from only three groups and this might not be representative of the entire population. Further studies in this area could conduct more random assignments when selecting samples. It is suggested that further research should also study whether the learners transfer their strategy use into performance in subsequent language classes. The study also implicates that the integration of strategy training should be implemented directly into the regular course and embedding strategies into daily language course could produce positive results. Lecturers and teachers can therefore teach both the language content and language use strategies simultaneously. 6. Conclusion Helping students improve their proficiency would be most important and lecturers and language practitioners should identify the LLS employed by their students by being more conscious about the context of their teaching to provide suitable strategies to motivate students’ learning (Lessard-Clouston, 1997). The metacognitive strategies help students to make conscious decision about what they can do to improve their learning (Ramesh, 2009), thus effective for lifelong learning (Cornford, 2004). Thus, students should be given exposure or training on using LLS. Lecturers too should reflect their own teaching whether their lesson plans open up chances for students to use a variety of strategies. Preparation and execution of lessons should incorporate and maximize the use of LLS regardless of the categories and types. This reveals the needs for closer examination of the relationship between learning strategies, proficiency and the possible interplay of learners’ setting and ability to explore the factors that contribute to the success of English language learners particularly for the speaking skills. It is crucial for language practitioners to consider strategy instruction in their regular English class although the practice of strategy instruction might be time-consuming. The findings concludes that majority of the respondents are just average users of the strategies with the social strategies being more used by the respondents compared to the metacognitive and the affective strategies. The affective strategies recorded the least used by the respondents. Generally, the reasons for the use of the Indirect

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Strategies evolve around academic, personal, emotional and social reasons. There is no obvious difference in terms of the strategies between the male and female students. All in all, the study reveals that the respondents are still inconsistent with the strategies they employed in their speaking in ESL learning. References Anita Muho & Aida Kurani (2011). Learning strategies in second language learning and teaching. Mediterranean Journal of Social Sciences. Vol 2(3). ISSN 2039-2117 Adlina Abdul Samad & Salveen Kaur Gill (2010). A survey on the learning strategies used by the UHB 1412 sudents. Faculty of Education. Universiti Teknologi Malaysia. Online May 18 Bertram, G. (2002). The importance of oral language in the school curriculum. Effective Communication. Ministry of Education, New Zealand Government. Chunmei, Y. (2009). A study of metacognitive strategies employed by English listeners in an EFL Setting. International Education Studies. Vol.2, No. 4. Chu, R.H. N. (2008). 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