May 1, 2018 - Our birthday party activities are carefully designed to meet the needs of all age groups. The Mardyke Aren
Welcome to the latest edition of our Members Newsletter
MARDYKE ARENA UCC AIMS
To begin with, may I take this opportunity to acknowledge the end of another college year here at the Mardyke Arena UCC. Perhaps it’s age but each year seems to pass with greater speed. All of our student members now face their end of year exams and we wish them every success. Continue to use the facilities throughout your exams, it will help you relax and stay focused.
NEW ENVIRONMENTAL INITIATIVE
TO BE BEST IN
CLASS WITH
To all students have a great summer break and for those of you travelling abroad for the summer, stay safe. For everyone else life will continue at pace for all of us throughout the months ahead. A full range of members programmes and activities will continue throughout the summer, please check our website www. mardykearena.com for up-to-date and accurate timetables and schedules. Children’s activities will be to the fore and no doubt our ever popular children’s school tours and summer camp programmes will be much in demand again this year. This summer the Arena play host to three prestigious International Sporting Events, first up being the Ireland V Luxembourg Ireland Senior Men’s Basketball Internationals on Friday and Saturday 22 and 23 June, followed by the FIBA Women’s European Basketball Championships from Tuesday 26 June to Sunday 01 July and finally the World Inline Figure Skating Championships which will take place from Thursday 05 July to Sunday 08 July. These events acknowledge the truly world class facilities available here at the Arena and we hope that you take the opportunity to join us for some of these events. Finally, I hope you enjoy our member’s newsletter and please keep giving us your feedback, it will help ensure that we continue to strive to improve our service to you. Patsy Ryan General Manager
The Mardyke Arena UCC have recently partnered with Country Clean Recycling in a quest to improve the reprocessing of waste within the facility amongst members, patrons and staff. In 2017, the facility recycled 33% of its total waste, and has now set an increased target of 43% in 2018 with the full support of all its users and employees. The Mardyke Arena UCC have invested in new 3-way and 2-way recycling bins which have now been placed in locations throughout the facility. In addition, prominent notices and finger-post signage have been erected throughout the building identifying the locations of the Waste & Recycling Points to help direct the public. The introduction of these Waste & Recycling Points has reduced the number of bins in the Arena by 50. The facility’s bins are now colour coded: Black: General Waste - All nonrecyclable waste; Green: Recyclable Waste - Food tins & drink cans, plastic packaging, mixed paper & card and empty plastic bottles; Brown: Compostable Waste - Food Waste Only (No Plastics). “We would certainly see this initiative as a ‘best in class’ type plan and hopefully will encourage other companies and organisations to follow suit,” says Flor Crowley, Environmental Health & Safety Manager at Country Clean Recycling. “The staff at the Mardyke Arena UCC have really gotten behind it, and are leading the way with their enthusiasm and engagement with the initiative. This is an ideal place to test an initiative like this, given the yearly footfall and diversity of age groups using the facility.” Country Clean Recycling conducted a number of audits in advance of the initiative to ensure
to pinpoint the most effective placement of bins for the greatest ease of recycling. Monthly weights of both waste and recycling bins are being tracked and recorded on an ongoing basis. “Our aim is to become the best in class in demonstrating how to most efficiently recycle our waste and the manner in which we encourage our members and patrons to be aware of the benefits. Certainly the message of needing to become more environmentally aware is well established with the general public and our staff have very much gotten behind the initiative. Keeping track on a monthly basis of exactly what percentage of our waste is being recycled will focus all of us, both staff and the public, of how the initiative is progressing and help to make everybody a part of the process.” says Marketing & Quality Manager, Wayne Falvey. The Arena is the first and only facility of its kind in Ireland to be accredited with major international business standards ISO 9001 for Quality Management; OHSAS 18001 for Occupational Health & Safety Systems; ISO 14001 Environmental Management Systems and ISO 50001 Energy Management Systems Standard. This project is part of the Arena’s commitment to protect the environment and maintaining compliance with ISO 14001:2015 Environmental Management Systems Standards. “Members, patrons, and third parties are encouraged to support, whenever possible, environmentally friendly practices within the Mardyke Arena UCC.”
RE
CUSTOMER CA at the Arena
OUR COMMITM
The Mardyke Arena UCC aims to ensure high standards of Customer Service in all aspects of service delivery. We recognise the customer is central to everything we do and we are committed to serving the needs of our members and patrons. The three pillars, which form the basis of our Customer Care Policy, are: 1. Our Service Delivery 2. Our Facilities and Equipment 3. Our Staff We strive to provide a consistent high standard of service in each of the above areas but sometimes we may not notice what the customer may notice or desire. It is important for our customers to share their suggestions, observations and comments with us so we can review and improve our services according to our customer needs.
How to contact us? We want to make it easy for you, our customers, to give us feedback, ask questions, raise issues or make suggestions about our Services. Here are some ways you can contact us: 1. Speak to us in person by contacting a member of staff or speaking to the Duty Manager on Duty. 2. Contact us by telephone by contacting the relevant numbers below; • Duty Manager 021 4904787 • Children’s Activities 021 4904764 • Membership 021 4904762 • Clinic Services 021 4904760 3. Complete a Customer Comment Card and place it in the comment box at reception. 4. Email us your comments to
[email protected]
CUSTOMER
Programm
e
INSIGHT
The Mardyke Arena UCC Customer Insight Programme provides us with valuable opportunities to connect and relate to our members & patrons and get an insight into your experiences as guests of the Mardyke Arena UCC. FOCUS GROUPS The Mardyke Arena UCC facilitate a series of focus groups every 3 months. Please contact our customer care department if you are interesting in partaking in a focus group relevant to a programme or activity.
MYSTERY GUEST This allows us to monitor the service we are providing in real life situations, giving qualitative feedback to encourage and train staff to improve.
ENT
to change
Completed Customer Care actions since January 2018 include:
Comments
Action
Request for more hair dryers in the pool area
Additional two hair dryers added to meet the demands in the area.
Communication of key information to Swim Lesson Parents
Parent information guide has been produced and available for all Swim Lesson Parents
Vaping has been prohibited across the Vaping in the Steam Room Mardyke Arena UCC from 1st March 2018 Request for change of class booking time from 1 hour to 30 minutes
Class booking time changed to 30 minutes for evening classes
To help us achieve our customer standard commitments, we ask that you: • Are courteous and respectful towards other members, patrons & staff of the Arena. • Let us know if you need a service to be provided in a different way to meet your individual needs. • Make suggestions on improving our activities / services. We would like to notify patrons that the practice of leaving personal belongings unattended in changing room cubicles is strongly discouraged by management of the Mardyke Arena UCC. The reserving of cubicles is forbidden and in the interest of other users and personal safety we ask that patrons vacate cubicles when finished changing and place their personal belongings securely in a nearby locker.
BIOMETRICS FOR
EASY ACCESS The Mardyke Arena UCC offers all members the option of using our Biometrics system for easy access to the Arena.
Very simply - you can use your fingerprint and swipe card to enter directly through the turnstiles without having to go to the Reception desk. Rest assured that only a minor section of your fingerprint is stored and used for this system and your full fingerprint identity cannot be regenerated from data stored. Contact Reception for information and registration to this system.
Basketball Ireland and Mardyke Arena UCC launch official logo and tournament schedule for FIBA Women’s European Championship for Small Countries Basketball Ireland and the Mardyke Arena UCC recently unveiled the official logo and tournament schedule for the upcoming FIBA Women’s European Championship for Small Countries that will be held at the Mardyke Arena from June 26th to July 1st, 2018. The championships will see eight countries competing in Cork, with hosts, Ireland, drawn in Group B against Luxembourg, Norway and Cyprus, while Group A pits Malta, Gibraltar, Moldova and Denmark against each other. Ireland’s group games will take place at 6.15pm on the opening three days of the tournament, while a rest day will separate the group stages from the qualification rounds. The official event logo meanwhile takes its inspiration from the iconic Claddagh design and, with less than 10 weeks to go until the first game tips off, CEO of Basketball Ireland, Bernard O’Byrne, was looking forward to welcoming all of the visiting countries to Cork. “The launch of the tournament logo and schedule brings into sharp focus the fact that the FIBA European Championships are very close now. We are really looking forward to welcoming all of the visiting teams and supporters to Cork and we are depending on the Cork basketball community in particular to help us to make this competition a memorable one for all.” Patsy Ryan, General Manager at the Mardyke Arena UCC stated: “It’s great to get to this stage, now less than two months out from the Championships. We are looking forward to a great summer of basketball in Cork.” Head coach of the Ireland Senior Women’s team, Mark Scannell, added: “We are close to getting our team selected and now that we know are schedule, we are focused on our opposition and working hard. Strength and conditioning sessions, shooting sessions and our weekend practices are all helping us to give ourselves every opportunity to reach our potential in this year’s Championships.”
FIBA Women’s European Championships for Small Countries
SCHEDULE 2018 Tuesday, June 26th
Group Games Malta v Denmark, 13.45 Luxembourg v Cyprus, 16.00 Norway v Ireland, 18.15 Gibraltar v Moldova, 20.30
Wednesday, June 27th
Group Games Cyprus v Norway, 13.45 Denmark v Gibraltar, 16.00 Ireland v Luxembourg, 18.15 Moldova v Malta, 20.30
Thursday, June 28th
Group Games Luxembourg v Norway, 13.45 Moldova v Denmark, 16.00 Ireland v Cyprus, 18.15 Malta v Gibraltar, 20.30
Friday, June 29th
No games – rest day for all teams
Saturday, June 30th
Qualification Games – Please note these are subject to change Game 13: A3 v B4, 13.45 Game 14: B3 v A4, 16.00 Game 15: A1 v B2, 18.15 Game 16: B1 v A2, 20.30
Sunday, July 1st
Final standings – Please note these are subject to change Game 17: Loser 13 v Loser 14, 13.00 Game 18: Winner 13 v Winner 14, 15.15 Game 19: Loser 15 v Loser 16, 17.30 Game 20: Winner 15 v Winner 16 (final), 19.45
Tickets will go o
May 2018
NOTE - All games will be played at the Mardyke Arena, UCC, Cork
Win a signed basketball from the Irish Senior Women’s Team.
FIBA Women’s European Championships for Small Countries - Groups
Group A Malta Gibraltar Moldova Denmark
Group B
Luxembourg Norway Ireland Cyprus
n sale in
To enter send the answer to the below question to
[email protected] by Friday 25th May Question: Name the 8 countries that will play in the upcoming FIBA Women’s European Championship for Small Countries?
UPCOMING ACTIVITIES Pilates & Yoga Courses
Summer Teen Fitness Courses
Start Date
The Mardyke Arena UCC will run four Teen Fitness Summer Courses in June, July & August 2018.
Enrolment Opens
21st May 2018 Now Open 2nd July 2018 11th June 2018 13th August 2018 23rd July 2018 All courses run for 6 weeks
COURSE SCHEDULE
Courses will run three days a week for three consecutive weeks from 09:30am - 11:00am. The programme is aimed at Teenagers aged 12-16 years.
• Monday: Pilates from 7-8pm* • Tuesday: Beginner Pilates from 7-8pm • Wednesday: Beginner Pilates from 6-7pm • Thursday: Ashtanga Yoga from 6-7pm
Please see below for course dates:
*Please note classes do not run on Bank Holidays. The missed class will run on the Thursday of that week instead. Or alternatively you can attend another class of the same level on the same week.
Course 2 - JUNE/JULY • Week 1: 25th /27th /28th • Week 2: 2nd/ 4th /5th • Week 3: 9th/ 11th /12th
COURSE FEES
Course 3 - July/August • Week 1: 16th /18th /19th • Week 2: 23rd /25th/ 26th • Week 3: 30th /1st /2nd
Off Peak (Summer) Rates from May to August Mardyke Arena Member €55.00 UCC Staff Non-Member €75.00 Non-Member €85.00 6 class course.
Adult Climbing Wall Courses Course Start Date
Enrolment Opens
22nd May 2018 1st May 2018 All Courses run for 6 Weeks
TIMES
Tuesdays • 18:00 - 19:30 • 20:00 - 21:30 Both classes are suitable for beginners
COSTS
Member €72 Non-Member €90 Plus €9 for NICAS Registration
Children’s Birthday Parties The Mardyke Arena UCC offers a variety of birthday party options for children of all ages. Our party packages allow greater choice and flexibility when it comes to organising your child’s party. We cater for groups ranging from a minimum of 12 children to a maximum of 32 children. Our birthday party activities are carefully designed to meet the needs of all age groups. The Mardyke Arena UCC Birthday Party Programme operates on Saturday & Sunday afternoons. All parties last for 2 hours. Booking form and brochure are available on the Mardyke Arena’s website or at Reception.
PRICES
Members: Non-Members:
€10 Per Child €12 Per Child
ACE BOOK YOUR PL on for Contact Recepti on more informati
021 4904751
Course 1 - JUNE • Week 1: 5th*/6th/7th *Tues/Bank Holiday • Week 2: 11th /13th /14th • Week 3: 18th /20th /21st
Course 4 - AUGUST (2 weeks only €35 mem/€40 non) • Week 1: 7th*/8th/9th * Tues/Bank Holiday • Week 2: 13th /15th/ 16th
COURSE COST
Members / UCC Staff €50 Non Member €60
Summer Intensive Swimming Courses Bookings Open Tuesday 8th May Booking for our summer intensive swimming courses will be opening on Tuesday 8th May. The Mardyke Arena UCC will host 4 weeks of Intensive Swim Lessons for Children during the summer. Intensive courses are a wonderful way of fasttracking a child’s development and provide a healthy structured activity for them during the summer holidays. Give your child the opportunity to interact with other children and learn to swim and have fun at the same time. Swimming helps children improve their motor skills, confidence levels and most importantly, it could save their lives. Our intensive course will further develop the skills children have already acquired and assist in refining technique to make swimming less of a challenge and more of an enjoyable experience.
COURSE DATES
Course 1: 9th - 14th July Course 2: 16th - 20th July Course 3: 23rd-27th July Course 4: 13th-17th Aug Places are limited on and available on a first come first serve basis.
COST
Members / UCC Staff* €60 Non-Members €70 *Must present a valid UCC Staff card.
As part of the the Arena’s Corporate Social Responsibility Project, Staff, Members & Patrons recently raised €6,000 for Pieta House
Adult Swim Lessons Enrolment now opened for our upcoming Adult Swim Lessons The next course of Adult Swim Lessons will be commence on Tuesday 1st May. Places offered on a first come first serve basis! This will be an 8 week course and will operate in the evenings only. Booking available from the 10th April 2018. Class Days, Time and Levels Tuesday Tuesday Wednesday Thursday Thursday
8pm 9pm 9pm 8pm 9pm
Lane Swim Level’s 1 & 3 Level’s 2 & 3 Lane Swim Level’s 1 & 2
COST
8 Week Course - Evening Lessons Members €70 Non-Members €78
SUMMER CAMPS
Enrolment Now Open for the Mardyke Arena UCC Summer Camps Bookings for this year’s summer camps are now open. Book online now at
www.mardykearena.com
Upcoming Events Golf Classic in support of the Irish Senior Women’s Basketball Squad - 3rd May 2018
The Mardyke Arena UCC will run a golf classic in support of the Irish Senior Women’s Basketball Squad in Lee Valley Golf Club on Thursday 3rd May 2018.
TEE TIMES: 10:00-13:00 & 14:00-17:00 COST per team of three is €200.
All cheques to be made payable to ‘Irish Senior Women’s Team’. GUI & Non GUI Handicaps.
To book contact Wayne Falvey on 086 601 5657 or by email
[email protected]
Upcoming International Events Upcoming International Events at the Mardyke Arena UCC • Ireland Senior Men Basketball v Luxembourg 22nd & 23rd June 2018 • FIBA Women’s European Championships for Small Countries - 26th June - 1st July • The 8th World Open 2018 Inline Figure Skating Competition - 5th - 8th July
