TSA SCORING RUBRIC (GLENCOE HIGH SCHOOL BUSINESS ...

TSA SCORING RUBRIC (GLENCOE HIGH SCHOOL BUSINESS/MGMT – MARKETING P.O.S. Proficiency Proficiency # BAZ01.02 Comprehend and use reading strategies to learn meaning, technical concepts, vocabulary and follow directions.

BAZ02.02

Compose and prepare written communications to convey technical concepts and organizational information.

BAZ02.03

Interpret verbal and nonverbal messages to enhance communication with co-workers and external customers.

Glencoe High School, July 2013

Description of Proficiency

Proficiency Score

BAZ02.01.01.00 Use purpose as a context to select reading strategies and read text. BAZ02.01.02.00 Analyze business correspondence and documents read to learn meaning, technical concepts, vocabulary and follow directions. BAZ02.01.02.01 Determine relevance, accuracy and appropriateness of business correspondence and documents. BAZ02.01.02.02 Integrate information with prior knowledge. BAZ02.01.02.04 Analyze information presented in a variety of formats such as tables, lists and figures. BAZ02.01.03.00 Interpret, transcribe and communicate information, data, and observations to apply information learned from reading to actual practice. BAZ02.01.03.02 Interpret technical materials used. BAZ02.02.01.01 Communicate main ideas and supporting facts. BAZ02.02.01.02 Use correct spelling, punctuation, and capitalization. BAZ02.02.01.03 Use correct grammar and sentence structure. BAZ02.02.01.04 Organize and arrange information for effective coherence. BAZ02.02.02.00 Use writing and organizational skills to construct reports, graphs and tables. BAZ02.02.02.01 Compile and arrange information to communicate main facts. BAZ02.02.02.02 Document sources and references of data. BAZ02.02.02.03 Organize and arrange information for effective coherence. BAZ02.02.03.00 Use technology to design and develop multimedia materials. BAZ02.02.03.01 Use appropriate software to develop text, charts, graphs or figures. BAZ02.02.04.00 Use knowledge of audience and purpose to prepare written documents. BAZ02.02.04.01 Use technical terms and concepts. BAZ02.02.04.02 Incorporate and use references effectively and accurately. BAZ02.02.04.03 Report objective and/or subjective information. BAZ02.03.01.00 Interpret verbal behaviors to enhance communication. BAZ02.03.01.01 Identify verbal cues. BAZ02.03.01.02 Observe voice speed, voice quality and tone. BAZ02.03.02.00 Interpret nonverbal behaviors to enhance communication. BAZ02.03.02.01 Interpret nonverbal cues. BAZ02.03.03.00 Respond effectively to individuals, groups and in informal discussions. BAZ02.03.03.01 Explain organizational procedures and policies. BAZ02.03.03.02 Direct inquiries to appropriate location for response. BAZ02.03.03.03 Greet visitors and clients respectfully and promptly

Proficiency=1 (minimum of 6 out of 7 descriptors)

Proficiency=1 ((minimum of 12 out of 14 descriptors)


BAZ02.04

Develop and deliver formal and informal presentations relating to a broad range of business topics.

BAZ02.05

Exhibit people skills to deal positively with a variety of personalities and diverse individuals.


BAZ02.03.03.04 Achieve purpose and objectives of discussion by participating in meetings and staying on the subject/task. BAZ02.03.03.05 Reflect appropriate volume, rate and clarity in voice. BAZ02.03.03.06 Respond to questions and comments on presentation effectively. BAZ02.03.03.07 Use telephone etiquette to conduct organizational business. BAZ02.04.01.00 Use knowledge of audience and purpose to prepare oral presentations. BAZ02.04.01.01 Know subject matter well enough to be independent of visual aids. BAZ02.04.01.02 Identify characteristics of the audience and adjust to their ability to understand. BAZ02.04.01.03 Use technical terms and concepts correctly. BAZ02.04.01.04 Use proper organization and structure to achieve coherence of major points. BAZ02.04.02.02. Prepare visual aids and support materials for easy viewing and without error. BAZ02.04.02.03 Operate any equipment used with support materials smoothly and efficiently. BAZ02.04.02.04 Adhere to basic visual communication principles. BAZ02.04.02.05 Rehearse presentation as needed. BAZ02.04.03.00 Deliver presentation to sustain listeners' attention and interest. BAZ02.04.03.01 Deliver presentation without grammatical error. BAZ02.04.03.02 Speak clearly with appropriate volume, rate and gestures while maintaining appropriate eye contact. BAZ02.04.03.04 Evaluate listeners' interest and receptiveness. BAZ02.04.03.05 Use verbal and nonverbal feedback strategies to engage discussion and adjust message and delivery. BAZ02.04.03.06 Respond to questions and comments on presentation. BAZ02.04.03.07 Stay within presentation time parameters. BAZ02.05.01.00 Use positive strategies to resolve conflicts. BAZ02.05.01.01 Control and channel emotions. BAZ02.05.01.02 Respond positively to praise or criticism. BAZ02.05.01.03 Provide constructive praise or criticism. BAZ02.05.01.04 Respond positively to coaching and requests. BAZ02.05.02.00 Exhibit respect to manage group activities. BAZ02.05.02.01 Work together positively with team members. BAZ02.05.02.02 Exhibit proper etiquette. BAZ02.05.02.03 Respond effectively to questions and comments. BAZ02.05.03.00 Demonstrate ability to assist customers in a professional manner. BAZ02.05.03.01 Communicate accurate information in a timely manner. BAZ02.05.03.02 Hear concern or inquiry and recommend appropriate person or department to handle situation. BAZ02.05.03.03 Address customer or client’s concern. BAZ02.06 Apply active listening skills to obtain and clarify information.:



BAZ02.06

Apply active listening skills to obtain and clarify information.

BAZ02.08

Interpret and use tables, charts and figures to support written and oral communication.

BAZ02.09

Locate, organize and reference written information from various sources to communicate with co-workers and clients/participants.


BAZ02.06.01.00 Interpret message/information given to clarify information. BAZ02.06.01.01 Determine complexity of discussion. BAZ02.06.01.02 Identify effect of physical, social and psychological factors on ability to listen. BAZ02.06.01.03 Explain the message given in your own words. BAZ02.06.01.04 Respond accordingly using appropriate verbal and nonverbal language. BAZ02.06.02.00 Respond with restatement and clarification techniques to clarify information. BAZ02.06.02.01 Ask questions to seek or confirm understanding. BAZ02.06.02.02 Paraphrase and/or repeat information. BAZ02.06.02.04 Follow directions and/or respond in a positive way with clear, concise comments. BAZ02.08.01.00 Develop tables, charts and figures to support written and oral communication. BAZ02.08.01.01 Compile facts and arrange in an organized manner for a table, chart or figure. BAZ02.08.01.02 Document sources of data. BAZ02.08.01.04 Prepare table, chart, graph or figure for inclusion in publication or presentation. and figures used to support written and oral communication. BAZ02.08.02.01 Evaluate reference or source of data for authenticity and reliability. BAZ02.08.02.02 Explain information presented in tables, charts and figures. BAZ02.09.01.00 Locate written information to communicate with co-workers and clients/participants. BAZ02.09.01.01 Identify topic. BAZ02.09.01.02 Conduct search of information using card catalog, keywords, and/or search engines. BAZ02.09.01.03 Locate variety of resources such as books, journals, and magazines. BAZ02.09.01.04 Locate information from electronic forms including the Internet. BAZ02.09.01.05 Organize resources to use key information. BAZ02.09.02.00 Organize information to use in written and oral communications. BAZ02.09.02.01 Read and take notes from selected resources. BAZ02.09.02.02 Prepare outline that emphasizes major points with supporting data. BAZ02.09.02.03 Present information in organized, easy-to-follow manner. BAZ02.09.02.04 Prepare working bibliography according to the Modern Language Association, American Psychological Association or other style manuals, depending on the warranted style. BAZ02.09.03.00 Document the source and use proper reference citations to develop written information. BAZ02.09.03.02 Use parenthetical, footnote and endnote text citations accurately.




BAZ02.09.03.03 Follow rules and regulations relating to plagiarism and copyright.

BAZ03.01

Apply accepted problem solving methods to solve business problems.

BAZ04.01

Use technology based tools (such as computers, printers, calculators, etc.) to accomplish business services and planning.

BAZ04.02

Use technology


BAZ03.01.01.00 Apply logic and common sense to identify the problem. BAZ03.01.01.01 Define the problem in concrete terms. BAZ03.01.01.02 Identify all affected parties. BAZ03.01.02.00 Define acceptable outcomes in order to identify alternatives. BAZ03.01.02.01 Brainstorm possible alternatives. BAZ03.01.02.02 List the alternatives. BAZ03.01.02.03 Involve co-workers, clients/participants and customers in the development of acceptable outcomes and alternatives. BAZ03.01.03.01 Explore the consequences and potential impact of each alternative. BAZ03.01.03.02 Evaluate the feasibility of each alternative. BAZ03.01.04.00 Rank options to select a solution. BAZ03.01.04.01 Rank alternative solutions. BAZ03.01.04.02 Choose the best solution. BAZ03.01.05.00 Implement and evaluate the decision to make sure the best solutions were selected. BAZ03.01.05.01 Implement the decision. BAZ03.01.05.02 Compare and contrast the actual outcomes with the anticipated outcome. BAZ03.01.05.03 Formulate a corrective action plan as necessary. BAZ04.01.01.00 Use computer applications to locate, select and manage business information. BAZ04.01.01.01 Identify and locate information sources using technology. BAZ04.01.01.02 Use local and wide area networks to collect, disseminate, store, and retrieve data and communications. BAZ04.01.01.03 Select relevant information by applying accepted research methods. BAZ04.01.01.04 Develop a functional use of software (word processing, database, spreadsheet, presentation, graphics, etc.). BAZ04.01.02.00 Operate technology tools to perform business applications. BAZ04.01.02.03 Efficiently use input devices and procedures (such as computer keyboards, Personal Digital Assistants, Voice recognition software, etc.) to input, store, and retrieve data. BAZ04.01.02.04 Efficiently use outcome devices (such as printers, presentation projectors, etc.) to distribute and communicate data. BAZ04.01.03.00 Operate technology tools to explore and solve business problems. BAZ04.01.03.02 Use technology to evaluate, combine and extend information to resolve business problems. BAZ04.02.01.00 Examine selected situations to discriminate between responsible and irresponsible uses of technology.

Proficiency=1(minimum of 13 out of 16 descriptors)


Proficiency=1

BAZ04.03

BAZ05.01

BAZ07.01

BAZ07.03

responsibly to apply its functions and understand its impact. Use technology to express ideas and exchange business information. Understand roles within teams, work units, departments, and organizations to identify the effect of systems on the activities of a business or an organization. Identify characteristics needed to perform leadership roles and activities.

BAZ04.02.01.01 Explain ethical and legal behavior regarding software. BAZ04.02.01.02 Recognize an original idea and its appropriate use and restraints. BAZ04.02.02.01 Integrate use of technology into daily activities. BAZ04.02.02.02 Recognize the implications of emerging technologies

(minimum of six out of seven descriptors)

BAZ04.03.01.00 Use multimedia to convey business ideas. BAZ04.03.01.01 Prepare a graphic media presentation. BAZ04.03.02.00 Use technology to exchange business information. BAZ04.03.02.01 Compare methods of interacting with others using technology. BAZ04.03.02.02 Use communications technology to exchange ideas and information (e.g., email, groupware, WebEx).


BAZ05.01.01.00 Trace the development of a business and learn its overall structure and functions. BAZ05.01.01.01 Identify early stages and growth of a business. BAZ05.01.01.02 Analyze current trends in the economy and in society and how they affect a business. BAZ05.01.01.03 Analyze common roles and typical responsibilities of a business. BAZ05.01.01.04 Explain the major competitive challenges faced by a business. BAZ05.01.02.00 Use organizational charts to analyze the workplace operations of a business. BAZ05.01.02.01 Identify mission, organizational goals and objectives of a business. BAZ05.01.02.02 Understand the components of a business plan. BAZ05.01.02.03 Identify the decision-making structure of a business.


BAZ07.01.01.00 Exhibit trustworthy behavior to develop successful business relationships. BAZ07.01.01.01 Define integrity in the workplace. BAZ07.01.01.02 Make acceptable and ethical decisions when challenged with moral dilemmas. BAZ07.01.02.00 Understand the necessary attributes to exercise leadership in business. BAZ07.01.02.01 Describe common behaviors of typical leaders within an organization. BAZ07.01.02.02 Explain key performance measures for typical leaders within an organization.


Collaborate with others to accomplish business tasks.

BAZ07.03.01.00 Provide leadership to group or team to motivate personnel. BAZ07.03.01.01 Motivate co-workers to achieve goals. BAZ07.03.01.02 Distribute work fairly and responsibly. BAZ07.03.01.03 Take ownership for work. BAZ07.03.02.00 Work with others to achieve tasks. BAZ07.03.02.01 Treat people with respect. BAZ07.03.02.02 Display commitment and positive attitude.



BAZ07.03.02.03 Assist co-workers in completing the job. BAZ07.03.02.04 Adapt to changes in work activities. BAZ07.03.02.05 Demonstrate a commitment to keeping to timelines. BAZ07.03.02.06 Demonstrate an understanding of how each person's work contributes to the whole of the enterprise.

BAZ08.02

Exhibit ethical conduct to business negotiations and decisions.

BAZ09.01

Exhibit positive work behaviors and personal qualities to enhance the work environment.


BAZ08.02.01.00 Use ethical business practices to conduct business in a legal and responsible manner. BAZ08.02.01.01 Explain the differences between an ethical business practice and legal responsibility. BAZ08.02.01.02 Identify ethical and legal issues in given business situations. BAZ08.02.01.03 Identify and explain alternative strategies that address unethical and illegal business actions. BAZ08.02.02.00 Apply ethical principles to decision making related to clients, customers and fellow-workers. BAZ08.02.02.01 Demonstrate responsibility for decisions and actions. BAZ08.02.02.02 Exhibit respect for others. BAZ08.02.02.03 Exercise honesty in the workplace setting. BAZ08.02.03.00 Apply professional conduct to business situations. BAZ08.02.03.01 Interpret company policies and procedures for professional conduct. BAZ08.02.03.02 Explain difference in personal and professional conduct. BAZ08.02.03.03 Apply professional conduct in different business situations. BAZ09.01.01.00 Demonstrate self-discipline, self-worth, positive attitude and integrity to improve the workplace. BAZ09.01.01.01 Demonstrate regular attendance. BAZ09.01.01.02 Exhibit pride in work. BAZ09.01.01.03 Follow company dress and appearance standards. BAZ09.01.01.04 Demonstrate leadership and teamwork. BAZ09.01.01.05 Exercise honesty in the workplace setting. BAZ09.01.02.00 Demonstrate flexibility and willingness to learn new knowledge and skills to increase job efficiency. BAZ09.01.02.01 Exhibit ability to handle stress. BAZ09.01.02.02 Display initiative. BAZ09.01.02.03 Participate in company orientation and training. BAZ09.01.02.04 Identify strategies that impact the quality and efficiency of job performance. BAZ09.01.03.00 Exhibit commitment to the organization to achieve company goals. BAZ09.01.03.01 Follow established rules, regulations and policies. BAZ09.01.03.02 Explain employer/management responsibilities. BAZ09.01.03.03 Explain employee responsibilities in the achievement of company goals. BAZ09.01.03.04 Demonstrate cost effectiveness. BAZ09.01.03.05 Demonstrate time management.



BAZ09.02

Identify and explore career opportunities to create a professional growth and development plan.

BAZ09.03

Apply job seeking skills to seek, evaluate, apply for and accept employment.

BAZ10.01

Use effective communication skills for all modes of business.


BAZ09.02.01.00 Utilize multiple resources to locate and identify career opportunities. BAZ09.02.01.01 Locate and interpret career information for career opportunities. BAZ09.02.02.00 Analyze interests and aptitudes to determine potential careers in business, management and administration. BAZ09.02.02.01 Identify personal interests and aptitudes. BAZ09.02.02.02 Identify job requirements and characteristics for each career of interest. BAZ09.02.02.03 Compare personal interests and aptitudes with job requirements and characteristics. BAZ09.02.03.00 Identify career goals and objectives to develop a career plan. BAZ09.02.03.01 Compare career information with personal interests. BAZ09.02.03.02 Identify goals and objectives for reaching and advancing in career. BAZ09.03.01.01 Identify resources for finding employment. BAZ09.03.01.02 Analyze job requirements in relation to personal qualifications, interests and aptitudes. BAZ09.03.01.03 Select a job opportunity that matches personal qualifications, interests and aptitudes. BAZ09.03.02.00 Apply organizational and writing skills to prepare a resume, job application letter and job application. BAZ09.03.02.01 Develop a personal resume for a specific job opening. BAZ09.03.02.03 Complete job application forms provided by a prospective employer. BAZ09.03.03.00 Exhibit verbal and nonverbal skills to respond appropriately in a job interview. BAZ09.03.03.01 Exhibit acceptable dress for the interview. BAZ09.03.03.02 Demonstrate professional conduct before, during and after the interview. BAZ09.03.03.03 Communicate qualifications and interests clearly and concisely. BAZ09.03.04.01 Evaluate and compare job advantages and disadvantages. BAZ10.01.01.00 Use multi-media platforms as communication tools to receive and deliver information. BAZ10.01.01.01 Use e-mail correctly and appropriately. BAZ10.01.01.03 Exhibit the correct use of all phone and web-based communication systems (e.g., cell phones, multi-line phones). BAZ10.01.01.05 Deliver and receive information via the Internet (in accordance with company's ebusiness infrastructure). BAZ10.01.01.06 Use data projectors or other presentation tools.


