3) Your department/Unit/Clinic Name (e.g., E-Blue, Radiology, ENT clinic, etc.) 4)
Your name ... University Hospital Volunteer Medical Interpreter Directory. Table of
Contents. 2013. Language. Page ... Portuguese. 7 ... Nights: 7 p - 7 a. 2-3485.
Language Services Program and
Volunteer Medical Interpreter Directory 2013
LANGUAGE SERVICES AT UNIVERSITY HOSPITAL The Patient Relations Department coordinates the language interpretation and document translation services for University Hospital. The language services program is coordinated by: Olivia Valentino-Davis Administrative Coordinator Patient Relations Department University Hospital, C-242 (973) 972-6410 There are several ways to ensure clear communication with patients who have limited or no English proficiency. REMEMBER: It is the hospital’s responsibility to provide interpreter services to any patient, at any time, and at no cost.
UH Volunteer Interpreter Directory: The UH Volunteer Interpreter Directory is produced by the Patient Relations Department. Please contact the Patient Relations Department to obtain a copy. You are encouraged to use volunteer interpreters when possible. If you have any questions or wish to be included in the list of interpreters, please contact Olivia Valentino-Davis at ext. 2-6410. Phone Interpretation Services: If an interpreter is not available you can use the Translation Plus Interpretation Telephone Service by dialing (888) 338-5511. When the operator answers, you will need to provide: 1) Our customer code: TPUH 2) The language you need interpreted 3) Your department/Unit/Clinic Name (e.g., E-Blue, Radiology, ENT clinic, etc.) 4) Your name and phone number Dual headsets, that allow both you and the patient to speak to the phone interpreter at the same time, can be ordered by contacting Olivia Valentino-Davis at ext. 2-6410. Document Translation Services: If you have a need to translate a document from English to another language, you must use the professional translation services provided by the hospital. Do not undertake the translation yourself or ask a colleague to assist. It is important that all documents are translated as accurately and professionally as possible.
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You may submit documents for translation to Olivia Valentino-Davis at
[email protected]. Documents should be submitted via email in MSWord. Deaf and Hard of Hearing Services: Deaf Talk: Through the Patient Relations Department, Deaf Talk provides video sign language interpreting services via a mobile video conferencing unit (rolling cart) which offers a simple solution of sign language interpretation to its hearing/speech impaired patient population. If necessary, a in-person interpreter can be scheduled with prior arrangements to facilitate communication between the hearing /speech impaired patient and the treating physician or health care worker. The requesting service should contact Olivia Valentino-Davis at least 48 hours in advance, who will then contact a qualified Sign Language interpreter to be present during the patient’s visit. Mrs. Valentino-Davis can be reached at ext. 2-6410. The mobile video conferencing unit is available at the following locations: ACC (Ambulatory Care Center): Contact person is Annette Chambers at ext. 2-5102 or 2-4965 in Administration; D-level room# 1733, from 9am-5pm Monday thru Friday Bed Management Department: UH / room # C-454 ext. 4050 24 hours/7 days per week Emergency Department: Contact Charge Nurse at ext. 2-4265 or 5123 24 hours/7 days per week. The Mobile Cart is located in Fast Track. Patient Relations Office: UH/Contact person is Olivia Valentino-Davis room C-242 ext. 2-6410 from 9am-5pm Monday thru Friday
If a patient refuses to use the mobile video conferencing unit or the mobile unit is not functioning AND the Patient Relations Department is closed, in-person sign languages interpreters can be obtained by contacting one of the following approved agencies: Natural Languages: 201-984-2505 ASL Services: 732-873-6401 Please advise the Patient Relations Department ASAP that you have made these arrangements.
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University Hospital Volunteer Medical Interpreter Directory
Table of Contents 2013 Language
Page
Language
Page
Arabic
5
Portuguese
7
Brazilian
5
Punjabi
8
Chinese
5
Russian
8
Creole
5
Sign Language
8
Farsi (Persian)
5
Spanish
8, 9, 10
French
6
Tagalog (Phillipines)
10
Gujarati (Indian)
6
Taiwanese
10
Hindi (Indian)
6
Telugu
10
IBO (Nigerian)
7
Tigringya
11
Kiswahili (East African)
7
Urdu
11
Mandarin
7
Vietnamese
11
Marathi (Indian)
7
Zulu
11
Please Note: **Denotes certification in language interpretation. These volunteers should be used for communication of medical information.
4
Arabic Name
Shift
Phone/Pager
Department
Sifri, Ziad
Varies
2-3808 pager 973-566-7447
Trauma UH-E 245
Name
Shift
Phone/Pager
Department
**Martinez, Israel
Days
2-2790
Mail Room ADMC 212
Name
Shift
Phone/Pager
Department
**Tang, Shiow-Huei
Days
2-7187
PM & R UH- B 403
Lee, Huey-Jen, MD
Days
pager 973-312-5322
Radiology UH - C 320
Name
Shift
Phone/Pager
Department
**Atis, Audin
3:30 - 12:00 Evenings 3:00 p - 11:00 p
2-4909 2-5803 pager 973-312-5393
Radiology UH - C 320
Nights: 7 p - 7 a Evenings 4:00 p – 12:00 a
2-3485 2-6410 Pager 973-259-2767
Name
Shift
Phone/Pager
Department
Sima Farid
Days
2-8407 pager 973-281-2271
Social Services UH - B 213
Brazilian
Chinese
Creole
**Estime, Jean-Robert **Montilus, Josette Fanor, Evans
Patient Transport UH - A Cardiorespiratory UH - B 220 Patient Relations UH-C242
Farsi (Persian)
5
PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.
French Name
Shift
Phone/Pager
Department
**Atis,Audin
2-4909 2-5803 pager 973-312-5393
Radiology
**Estime, Jean-Robert
Days Nights 3:00 p - 11:00 p
**Marcial, Catherine
Days
2-0308
**Montilus, Josette
7:00 pm - 7:00 am
Sifri, Ziad
Varies
2-3485 2-3808 pager 973-566-7447
Name
Shift
Phone/Pager
Department
**Chauhan, Savita
Days
2-9910
Patient Accts, SSB-GB120
**Patel, Jay
Days
2-3485
Respiratory UH - B220
Dhanji, Pravina
Days
2-6901
SICU E Green
Name
Shift
Phone/Pager
Department
**Chauhan, Savita
Days
2-9910
Patient Accts, SSB-GB120
**Kapadia, Pankaj G.
Days
2-6792, 2-6793
Physical Plant UH - A 217
**Patel, Jay
Days
2-3485
Respiratory UH - B 220
**Shah, Darshini
2-3452
Ali, Mazher
Days Evenings 3 pm - 11 pm
2-5803, 2-7433
Microbiology UH - B 111 Patient Transport UH - A 103
Dhanji, Pravina
Days
2-6901
SICU E Green
Sood, Rama
Days
2-3453
Microbiology UH - B 111
Patient Transport UH A 103 Dept of Medicine SAVE Program SSB GA 207 Cardiorespiratory UH - B 220 Trauma UH-E 245
Gujarati (Indian)
Hindi (Indian)
PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.
6
IBO (Nigerian) Name
Shift
Phone/Pager
Department
Njokubi, Adonis
Nights
2-3485 or 908-313-4795
Respiratory Therapy UH - B220
Name
Shift
Phone/Pager
Department
**Patel, Jay
Days
2-3485
Respiratory UH - B - 220
Shift
Phone/Pager
Department
Days
2-7187 or 201-463-2466
PM&R UH - B 403
Name
Shift
Phone/Pager
Department
**Chauhan, Savita
Days
2-9910
Patient Accts, SSB-GB120
**Kapadia, Pankaj G.
Days
2-6792, 2-6793
Physical Plant UH - A 217
Shift
Phone/Pager
Department
Kiswahili (E. African)
Mandarin Name **Tang, Shiow Huei
Marathi (Indian)
Portuguese Name **Guedes, Diane
Days
2-2500
**Marcial, Catherine
Days
2-0308
Dept of Medicine DOC 4500 Dept of Medicine SAVE Prog ADMC 212
**Martinez, Israel
2-2790
Mail Room ADMC 212
Cone,Valerie
Days Days 8:00 am - 4:30 pm
2-6077
de Souza, Zelia
Days
2-0310
Galvao, Maria
Days
pager 973-312-3714
Special Procedure Dept of Medicine SAVE Prog ADMC 212 Pathology Lab Accession Area
PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.
7
Punjabi Name
Shift
Phone/Pager
Department
**Sood, Rama
Days
2-3453
Clinical Microbiology UH - B 111
Name
Shift
Phone/Pager
Department
Zazovsky, Irina
Days
pager 973-312-4868
PM&R UH - B 403
Name
Shift
Phone/Pager
Department
**Washington, Sandra E.
Days 7:00 am - 3:00 pm
FICN UH-F 128
Department
Russian
Sign Language
Maria Elliott
Days, ext. 2-4018 Days 7:00 am - 3:00 pm
Tonic, Roxanne
Days
2-5610, 2-5611 Supervisor Christine Olivieri: x3234 ext. 2-6620 973-819-1216 (cell) 2-6550 (direct line) 2-4850 (main)
Shift
Phone/Pager
Dinicolas, Leslie
Medical Records Emergency Dept- Staff Asst for Dr. Sandra Scott EMS Cabinet Street
Spanish Name **Abdemur, Albert
Begins at 2 pm
2-2929, 2-1761
**Arroyo, Maria Sol
Days
2-6022
DOC 0400 Same Day surgery Nuclear Medicine UH-H level
**Baquero, Patricia
Begins at 2 pm
2-6901
OR E-116
**Carnes, Claudia **Coba, Miguel A.
Days Nights 7:00 pm - 7:00 am
PM&R DOC 3300 Cardiorespiratory UH - B 220
**David, Betzaida
Days
H Green 440
**Diaz-Morik, Laura
Days
2-4334
UH Finance UH - D 217
PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.
8
Spanish (cont.) Name
Shift
Phone/Pager
Department Pulmonary Lab/Respiratory Therapy UH B-220 Facility Administration MSB C 622 Dept of Medicine SAVE Prog SSB-GA 207
**Garcia, Lillian
Days
**Lopez Olivera, Loida
Days
2-5038 or 973-704-2227 (cell)
**Marcial, Catherine
Days
2-0308
**Martinez,Israel
Days
2-2790
**Melendez, Johanies
Days
**Mongelli, Carmen D
Days
Mail Room ADMC 212 Ct for Human & Molecular Genetics DOC 5400 Anesthesiology MSB - E 549
**Parrales, Frances
Days M-F
2-1943
**Ramos, Haydee
**Vicente, Carmen M.
7:00 am - 4:00 pm 2-5803 Days Tuesdays/Thursday 9:30-3:00 973-420-3730 2-8636 or Days pager 866-208-6365
Patient Relations Dept Patient Transport UH - A 103
**Vincenty, Judy
Days
2-4905
Social Work UH - B 213
Bermudez, Milagros
2-5803
Patient Transport UH-A 103
Bodden, Kirk
7 am - 4 pm Days Evenings 3:00 - 11:00 pm
2-5640
I Blue 240
Cousins, Carol A
7:00 am-7:00 pm
973-312-3491
Respiratory UH - B 220
Martinez, Jacqueline
Days
2-5625
Medina, Genoveva
Days
F-Green Maternity UMDCare 140 Bergen St ACC-F level
Medina, Luis E.
Days
Molina-Muller, Amanda
Days
2-2444
Morales, Guillermina
Days
2-5116
Reyes, Mildred
7:30 am - 3:30 pm
2-7282
**Romero, Rev. Jerry
Dental Clinic Help Desk HST ADMC 1013
Respiratory UH - B 220 Center for Dental and Oral Health DOC 7700 ADMC 609 Clinical Engineering UH - A 205 9
PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.
Spanish (cont.) Name
Shift
Rivera, Coralia
Evenings 3:00-12:00
pager 973-312-6450
Rivera, Shirley
Days
2-8105, 2-9340
Robles, Anny
Days Evenings 3:00 - 11:00
Velez, Henry
Phone/Pager
Department Patient Transport UH - A 103 Medical Sub-Specialty ACC F-level ADMC 609 IST
Philippines (Tagalog) Name
Shift
Phone/Pager
Department
**Gomez, Connie R
Days
2-3784
**Jamias, Rilma R.
Days
2-6844
PICU G Green Health Care Finance Reimbursement & Managed Care ADMC 13
Shift
Phone/Pager
Department
**Tang, Shiow-Huei
Days
2-7187 or 201-463-2466
PM&R UH - B 403
Lee, Huey-Jen, MD
Days
pager 973-312-5322
Radiology UH - C 320
Name
Shift
Phone/Pager
Department
Ali, Mazher
Evenings 3 pm to Midnight
2-7433
Patient Transport UH - A 103
Taiwanese Name
Telugu
10
PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.
Tigringya Name
Shift
Phone/Pager
Department
**Zero, Tereza
Days
2-3455
Microbiology/Pathology UH- B 111
Name
Shift
Phone/Pager
Department
Ali, Mazher
Evenings 3:00 p - 11:00 p
2-5803, 2-7433
Patient Transport UH - A 103
Shift
Phone/Pager
Department
Days
2-3339
Hematology/Pathology UH - C 117
Shift
Phone/Pager
Department
Days
2-2300 or pager 973-312-4044
Radiology DOC 1700
Urdu
Vietnamese Name **Lam, Sue Ann Xuan
Zulu Name Hlongwa, Sipho
PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.
11
