UH Volunteer Interpreter Directory - University Hospital

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3) Your department/Unit/Clinic Name (e.g., E-Blue, Radiology, ENT clinic, etc.) 4) Your name ... University Hospital Volunteer Medical Interpreter Directory. Table of Contents. 2013. Language. Page ... Portuguese. 7 ... Nights: 7 p - 7 a. 2-3485.
Language Services Program and

Volunteer Medical Interpreter Directory 2013

LANGUAGE SERVICES AT UNIVERSITY HOSPITAL The Patient Relations Department coordinates the language interpretation and document translation services for University Hospital. The language services program is coordinated by: Olivia Valentino-Davis Administrative Coordinator Patient Relations Department University Hospital, C-242 (973) 972-6410 There are several ways to ensure clear communication with patients who have limited or no English proficiency. REMEMBER: It is the hospital’s responsibility to provide interpreter services to any patient, at any time, and at no cost.

UH Volunteer Interpreter Directory: The UH Volunteer Interpreter Directory is produced by the Patient Relations Department. Please contact the Patient Relations Department to obtain a copy. You are encouraged to use volunteer interpreters when possible. If you have any questions or wish to be included in the list of interpreters, please contact Olivia Valentino-Davis at ext. 2-6410. Phone Interpretation Services: If an interpreter is not available you can use the Translation Plus Interpretation Telephone Service by dialing (888) 338-5511. When the operator answers, you will need to provide: 1) Our customer code: TPUH 2) The language you need interpreted 3) Your department/Unit/Clinic Name (e.g., E-Blue, Radiology, ENT clinic, etc.) 4) Your name and phone number Dual headsets, that allow both you and the patient to speak to the phone interpreter at the same time, can be ordered by contacting Olivia Valentino-Davis at ext. 2-6410. Document Translation Services: If you have a need to translate a document from English to another language, you must use the professional translation services provided by the hospital. Do not undertake the translation yourself or ask a colleague to assist. It is important that all documents are translated as accurately and professionally as possible.

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You may submit documents for translation to Olivia Valentino-Davis at [email protected]. Documents should be submitted via email in MSWord. Deaf and Hard of Hearing Services: Deaf Talk: Through the Patient Relations Department, Deaf Talk provides video sign language interpreting services via a mobile video conferencing unit (rolling cart) which offers a simple solution of sign language interpretation to its hearing/speech impaired patient population. If necessary, a in-person interpreter can be scheduled with prior arrangements to facilitate communication between the hearing /speech impaired patient and the treating physician or health care worker. The requesting service should contact Olivia Valentino-Davis at least 48 hours in advance, who will then contact a qualified Sign Language interpreter to be present during the patient’s visit. Mrs. Valentino-Davis can be reached at ext. 2-6410. The mobile video conferencing unit is available at the following locations:  ACC (Ambulatory Care Center): Contact person is Annette Chambers at ext. 2-5102 or 2-4965 in Administration; D-level room# 1733, from 9am-5pm Monday thru Friday  Bed Management Department: UH / room # C-454 ext. 4050 24 hours/7 days per week  Emergency Department: Contact Charge Nurse at ext. 2-4265 or 5123 24 hours/7 days per week. The Mobile Cart is located in Fast Track.  Patient Relations Office: UH/Contact person is Olivia Valentino-Davis room C-242 ext. 2-6410 from 9am-5pm Monday thru Friday

If a patient refuses to use the mobile video conferencing unit or the mobile unit is not functioning AND the Patient Relations Department is closed, in-person sign languages interpreters can be obtained by contacting one of the following approved agencies: Natural Languages: 201-984-2505 ASL Services: 732-873-6401 Please advise the Patient Relations Department ASAP that you have made these arrangements.

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University Hospital Volunteer Medical Interpreter Directory

Table of Contents 2013 Language

Page

Language

Page

Arabic

5

Portuguese

7

Brazilian

5

Punjabi

8

Chinese

5

Russian

8

Creole

5

Sign Language

8

Farsi (Persian)

5

Spanish

8, 9, 10

French

6

Tagalog (Phillipines)

10

Gujarati (Indian)

6

Taiwanese

10

Hindi (Indian)

6

Telugu

10

IBO (Nigerian)

7

Tigringya

11

Kiswahili (East African)

7

Urdu

11

Mandarin

7

Vietnamese

11

Marathi (Indian)

7

Zulu

11

Please Note: **Denotes certification in language interpretation. These volunteers should be used for communication of medical information.

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Arabic Name

Shift

Phone/Pager

Department

Sifri, Ziad

Varies

2-3808 pager 973-566-7447

Trauma UH-E 245

Name

Shift

Phone/Pager

Department

**Martinez, Israel

Days

2-2790

Mail Room ADMC 212

Name

Shift

Phone/Pager

Department

**Tang, Shiow-Huei

Days

2-7187

PM & R UH- B 403

Lee, Huey-Jen, MD

Days

pager 973-312-5322

Radiology UH - C 320

Name

Shift

Phone/Pager

Department

**Atis, Audin

3:30 - 12:00 Evenings 3:00 p - 11:00 p

2-4909 2-5803 pager 973-312-5393

Radiology UH - C 320

Nights: 7 p - 7 a Evenings 4:00 p – 12:00 a

2-3485 2-6410 Pager 973-259-2767

Name

Shift

Phone/Pager

Department

Sima Farid

Days

2-8407 pager 973-281-2271

Social Services UH - B 213

Brazilian

Chinese

Creole

**Estime, Jean-Robert **Montilus, Josette Fanor, Evans

Patient Transport UH - A Cardiorespiratory UH - B 220 Patient Relations UH-C242

Farsi (Persian)

5

PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.

French Name

Shift

Phone/Pager

Department

**Atis,Audin

2-4909 2-5803 pager 973-312-5393

Radiology

**Estime, Jean-Robert

Days Nights 3:00 p - 11:00 p

**Marcial, Catherine

Days

2-0308

**Montilus, Josette

7:00 pm - 7:00 am

Sifri, Ziad

Varies

2-3485 2-3808 pager 973-566-7447

Name

Shift

Phone/Pager

Department

**Chauhan, Savita

Days

2-9910

Patient Accts, SSB-GB120

**Patel, Jay

Days

2-3485

Respiratory UH - B220

Dhanji, Pravina

Days

2-6901

SICU E Green

Name

Shift

Phone/Pager

Department

**Chauhan, Savita

Days

2-9910

Patient Accts, SSB-GB120

**Kapadia, Pankaj G.

Days

2-6792, 2-6793

Physical Plant UH - A 217

**Patel, Jay

Days

2-3485

Respiratory UH - B 220

**Shah, Darshini

2-3452

Ali, Mazher

Days Evenings 3 pm - 11 pm

2-5803, 2-7433

Microbiology UH - B 111 Patient Transport UH - A 103

Dhanji, Pravina

Days

2-6901

SICU E Green

Sood, Rama

Days

2-3453

Microbiology UH - B 111

Patient Transport UH A 103 Dept of Medicine SAVE Program SSB GA 207 Cardiorespiratory UH - B 220 Trauma UH-E 245

Gujarati (Indian)

Hindi (Indian)

PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.

6

IBO (Nigerian) Name

Shift

Phone/Pager

Department

Njokubi, Adonis

Nights

2-3485 or 908-313-4795

Respiratory Therapy UH - B220

Name

Shift

Phone/Pager

Department

**Patel, Jay

Days

2-3485

Respiratory UH - B - 220

Shift

Phone/Pager

Department

Days

2-7187 or 201-463-2466

PM&R UH - B 403

Name

Shift

Phone/Pager

Department

**Chauhan, Savita

Days

2-9910

Patient Accts, SSB-GB120

**Kapadia, Pankaj G.

Days

2-6792, 2-6793

Physical Plant UH - A 217

Shift

Phone/Pager

Department

Kiswahili (E. African)

Mandarin Name **Tang, Shiow Huei

Marathi (Indian)

Portuguese Name **Guedes, Diane

Days

2-2500

**Marcial, Catherine

Days

2-0308

Dept of Medicine DOC 4500 Dept of Medicine SAVE Prog ADMC 212

**Martinez, Israel

2-2790

Mail Room ADMC 212

Cone,Valerie

Days Days 8:00 am - 4:30 pm

2-6077

de Souza, Zelia

Days

2-0310

Galvao, Maria

Days

pager 973-312-3714

Special Procedure Dept of Medicine SAVE Prog ADMC 212 Pathology Lab Accession Area

PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.

7

Punjabi Name

Shift

Phone/Pager

Department

**Sood, Rama

Days

2-3453

Clinical Microbiology UH - B 111

Name

Shift

Phone/Pager

Department

Zazovsky, Irina

Days

pager 973-312-4868

PM&R UH - B 403

Name

Shift

Phone/Pager

Department

**Washington, Sandra E.

Days 7:00 am - 3:00 pm

FICN UH-F 128

Department

Russian

Sign Language

Maria Elliott

Days, ext. 2-4018 Days 7:00 am - 3:00 pm

Tonic, Roxanne

Days

2-5610, 2-5611 Supervisor Christine Olivieri: x3234 ext. 2-6620 973-819-1216 (cell) 2-6550 (direct line) 2-4850 (main)

Shift

Phone/Pager

Dinicolas, Leslie

Medical Records Emergency Dept- Staff Asst for Dr. Sandra Scott EMS Cabinet Street

Spanish Name **Abdemur, Albert

Begins at 2 pm

2-2929, 2-1761

**Arroyo, Maria Sol

Days

2-6022

DOC 0400 Same Day surgery Nuclear Medicine UH-H level

**Baquero, Patricia

Begins at 2 pm

2-6901

OR E-116

**Carnes, Claudia **Coba, Miguel A.

Days Nights 7:00 pm - 7:00 am

PM&R DOC 3300 Cardiorespiratory UH - B 220

**David, Betzaida

Days

H Green 440

**Diaz-Morik, Laura

Days

2-4334

UH Finance UH - D 217

PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.

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Spanish (cont.) Name

Shift

Phone/Pager

Department Pulmonary Lab/Respiratory Therapy UH B-220 Facility Administration MSB C 622 Dept of Medicine SAVE Prog SSB-GA 207

**Garcia, Lillian

Days

**Lopez Olivera, Loida

Days

2-5038 or 973-704-2227 (cell)

**Marcial, Catherine

Days

2-0308

**Martinez,Israel

Days

2-2790

**Melendez, Johanies

Days

**Mongelli, Carmen D

Days

Mail Room ADMC 212 Ct for Human & Molecular Genetics DOC 5400 Anesthesiology MSB - E 549

**Parrales, Frances

Days M-F

2-1943

**Ramos, Haydee

**Vicente, Carmen M.

7:00 am - 4:00 pm 2-5803 Days Tuesdays/Thursday 9:30-3:00 973-420-3730 2-8636 or Days pager 866-208-6365

Patient Relations Dept Patient Transport UH - A 103

**Vincenty, Judy

Days

2-4905

Social Work UH - B 213

Bermudez, Milagros

2-5803

Patient Transport UH-A 103

Bodden, Kirk

7 am - 4 pm Days Evenings 3:00 - 11:00 pm

2-5640

I Blue 240

Cousins, Carol A

7:00 am-7:00 pm

973-312-3491

Respiratory UH - B 220

Martinez, Jacqueline

Days

2-5625

Medina, Genoveva

Days

F-Green Maternity UMDCare 140 Bergen St ACC-F level

Medina, Luis E.

Days

Molina-Muller, Amanda

Days

2-2444

Morales, Guillermina

Days

2-5116

Reyes, Mildred

7:30 am - 3:30 pm

2-7282

**Romero, Rev. Jerry

Dental Clinic Help Desk HST ADMC 1013

Respiratory UH - B 220 Center for Dental and Oral Health DOC 7700 ADMC 609 Clinical Engineering UH - A 205 9

PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.

Spanish (cont.) Name

Shift

Rivera, Coralia

Evenings 3:00-12:00

pager 973-312-6450

Rivera, Shirley

Days

2-8105, 2-9340

Robles, Anny

Days Evenings 3:00 - 11:00

Velez, Henry

Phone/Pager

Department Patient Transport UH - A 103 Medical Sub-Specialty ACC F-level ADMC 609 IST

Philippines (Tagalog) Name

Shift

Phone/Pager

Department

**Gomez, Connie R

Days

2-3784

**Jamias, Rilma R.

Days

2-6844

PICU G Green Health Care Finance Reimbursement & Managed Care ADMC 13

Shift

Phone/Pager

Department

**Tang, Shiow-Huei

Days

2-7187 or 201-463-2466

PM&R UH - B 403

Lee, Huey-Jen, MD

Days

pager 973-312-5322

Radiology UH - C 320

Name

Shift

Phone/Pager

Department

Ali, Mazher

Evenings 3 pm to Midnight

2-7433

Patient Transport UH - A 103

Taiwanese Name

Telugu

10

PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.

Tigringya Name

Shift

Phone/Pager

Department

**Zero, Tereza

Days

2-3455

Microbiology/Pathology UH- B 111

Name

Shift

Phone/Pager

Department

Ali, Mazher

Evenings 3:00 p - 11:00 p

2-5803, 2-7433

Patient Transport UH - A 103

Shift

Phone/Pager

Department

Days

2-3339

Hematology/Pathology UH - C 117

Shift

Phone/Pager

Department

Days

2-2300 or pager 973-312-4044

Radiology DOC 1700

Urdu

Vietnamese Name **Lam, Sue Ann Xuan

Zulu Name Hlongwa, Sipho

PLEASE NOTE: **Certified in language interpretation—use for communication of medical information.

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