Sep 15, 2011 - Surface parking (Appleby and Ajax). â« Four bridge span installations (Brock, Lansdowne, Bloor and Dupon
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Highlights 15 minutes or it’s free Rail Service Guarantee announced Record breaking ridership – July results show Rail ridership up 8.7% and Bus ridership up 6.1% Ongoing construction programs crucial to addressing capacity concerns are progressing well towards completion Use your PRESTO card anywhere on the GO – rail stations, on‐ board buses and at Yorkdale and Union Station Bus Terminal It’s a busy time of year with the CNE coming to a close, students returning to school, and preparations underway for special event train trips
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Our Promise “We will do our best to be on time” This year’s target for rush hour rail performance: 92% Our performance to date: 94% 96% of our rush hour train trips in June arrived on time and 93% in July We are working on a plan to implement the service guarantee announced on August 10th. We are looking at best practices from other jurisdictions and are developing a business process to make the guarantee as easy and efficient as possible
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Our Promise “We will always take your safety seriously” This year’s customer satisfaction target with safety: 80% Our performance to date: 79% To enhance our current safety and security team, we recruited 16 additional Transit Safety Officers this summer This increased presence will deter undesirable behaviour and allow us to respond quicker if an incident arises
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Our Promise “We will keep you in the know” This year’s customer satisfaction target with communications: 77% Our performance last year: 76% This special communications survey is done once annually We are making remote announcements at GO stations from our centralized communication centre to ensure customers have up to the minute information Improvements to our electronic signs are coming this fall Look for new electronic signs at Bloor, York University, Markham, Kennedy, Lincolnville and Centennial stations 5
Our Promise “We will make your experience comfortable” This year’s target for seat availability on rush hour trains: 80% Our performance to date: 64% Ridership continues to grow and infrastructure expansions are underway to accommodate Barrie passengers have more options ‐ one morning and one afternoon rail trip were added in September We added 2 rail trips on weekdays for Lakeshore East and West passengers One train set on the Stouffville corridor and one on the Barrie corridor will be extended to a 12 car set by the end of the year Continuing to explore new train start opportunities 6
Our Promise “We will help you quickly and courteously” This year’s target for average days to address customer concerns: 2 Days Our performance to date: 0.6 days We received 3,200 customer comments in June and July On average they were resolved within 0.6 days, an improvement of over 62% from last year Tap on to GO anywhere…our entire system is PRESTO enabled
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Construction Updates Recently completed: Surface parking (Appleby and Ajax) Four bridge span installations (Brock, Lansdowne, Bloor and Dupont bridges) PRESTO installations Pedestrian Bridge (Whitby and Appleby)
Under construction:
Union Station revitalization Georgetown South Pedestrian Bridges (Pickering, Burlington and Concord Adex) Surface parking (Bronte, Dixie, Langstaff, Mount Joy [phase 1 open], Bramalea and Aurora) Structured parking (Centennial, Pickering [north], Ajax, Erindale and Oakville)
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Our mission: To be a customer‐first regional transit service.
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