UPK Customer Newsletter Summer 2013

User Productivity Kit Customer Newsletter

This issue: Summer 2013   

Product News & Events Resources UPK Pre-built Content Update Follow us

Product News & Events Oracle UPK 11.1 and UPK Professional 11.1 Enablement Service Pack 2 – Now Available! 

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Windowed See It! Mode: The Windowed See It! Player interface has been revised and enhanced to provide a more streamlined user experience. The navigation bar has been refreshed with a more modern look and feel and now includes a slider-based navigation method, audio volume control, and play time and length information. This new feature set provides a higher level of user control when viewing the See It! Mode topic and makes in-topic navigation more efficient. Updated Player Interface: An updated look and feel has been provided as a configurable option to the default UPK Player publishing style. This Player configuration option includes new graphics for the Player bubble, mouse cursor, and click animation. UPK Player on iPad: In support of the increasing mobile workforce, UPK 11.1.0.2 continues to extend support to the Apple iPad. This release adds the Windowed See It! Mode for iPad platforms and audio playback for all supported UPK Player modes. Additional Support: In-application support has been added for several Oracle and SAP applications, as well as support for various platforms including Microsoft Windows 8, Apple iOS 6 (iPad), Microsoft Internet Explorer 10.0, Mozilla Firefox 17 ESR, 20, 21, 22, and 23, Google Chrome 26, 27, and 28, Apple Safari 6 (Macintosh only), and Microsoft Office 2010 SP2 and 2013.

See What’s New in UPK 11.1 ESP2 / UPK 11.1 ESP2 Technical Specifications or What’s New in UPK Professional 11.1 ESP2 / UPK Professional 11.1 ESP2 Technical Specifications for a complete list of supported features. Existing customers who are current on maintenance can download the ESP2 from the Oracle Software Delivery Cloud. The UPK Online Documentation Library (UPK for UPK) has been published with UPK 11.1 ESP2. Be sure to take a look to view the new Player interface and see how it plays on your iPad!

User Productivity Kit Forum – Live Webcast Series Earlier this year, Oracle launched a new live, interactive, online webcast series for User Productivity Kit (UPK) customers. Each month the UPK Developer Forum hosts a free webcast that covers topics designed to showcase tips, tricks, and best practices for using UPK:    

Get the most from your UPK investment Sharpen your UPK developer skills with the product experts at Oracle Learn best practices for creating, recording, and sharing knowledge to increase your productivity Get tips to deploy and track online training courses

Click here for a list of future UPK Forum topics and previous session recordings (see Prior Recorded Sessions to the lower right of the page):      

July: Driving Self-service learning with UPK Knowledge Center June: Techniques for Deploying UPK Content to Tablets and Phones May: Accelerate System Acceptance Testing with Oracle User Productivity April: Best Practices for Delivering Content to Mobile/Portable Devices March: Tips and Tricks from Development Experts for Editing Your UPK Content February: Oracle User Productivity Kit, Beyond Training, Beyond Oracle

Upcoming Conferences Featuring UPK  

Oracle OpenWorld 2013, September 22-26, San Francisco, CA, – Register Now. See Focus on User Productivity Kit for a current list of UPK sessions. Information about UPK Hands-on Labs will be added soon. Oracle OpenWorld Latin America, December 10-12 – Stay tuned for more information back to the top

Resources UPK Customer Snapshots Learn how other customers are benefiting from UPK! TAFE Queensland – NEW!    

Cut process-related helpdesk calls by more than 20% Eliminated over 50% of data entry errors Significantly improved end user productivity and efficiency across numerous roles Enhanced the quality of learning and minimized need for in-person training with interactive, self-paced e-learning

Magyar Telekom – NEW! 

Gained an immediate ROI with UPK, leveraging its user-centric, multimedia training tools to ensure seamless user adoption of a next-generation CRM system that is unique in size and complexity in Europe’s telecommunications industry.

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Detected and eliminated process defects prior to go-live by using UPK simulations in the design phase, and for user acceptance testing that helped accelerate delivery of new platform. Created training content 50% faster than with traditional methods and developed full range of learning materials Achieved user adoption 3x faster than anticipated for 200 core, customer-facing applications and ensured seamless user adoption of next-generation Siebel CRM system

UPK Customer References Do you want to take part in spreading the word about the UPK / UPK Professional solution? Then perhaps you’d like to serve as a customer reference for UPK! From time to time, prospective customers would like to speak with a current customer about how they’re using UPK and the benefits they’re experiencing. We receive requests to speak with organizations of all different types and sizes that are using UPK for a variety of applications and phases of the software lifecycle. If you’re interested, email [email protected] and UPK Product Management will be in touch to schedule a convenient time to hear your UPK story. UPK on Oracle.com You may have noticed some changes to the UPK information you access Oracle.com and the Oracle Technical Network. 

UPK on Oracle.com http://www.oracle.com/us/products/applications/user-productivity-kit/resources/index.html Please bookmark this URL! We are moving links to all the UPK resource content to a new tabbed layout. Links to individual assets will remain the same. However, the old UPK Resource Library web page is not being updated with new content. On the Overview tab, you will find links to upcoming UPK events and free webcasts, so check back regularly. You will also notice a new tab devoted to UPK Pre-built content, making it easier to find the various product offerings.

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UPK on Oracle Technical Network (OTN) http://www.oracle.com/technetwork/middleware/upk/documentation/index.html The user documentation for UPK ESP2 and earlier UPK releases can be found on the OTN. The documentation is available in UPK Player format, as an HTML web site, and as pdf. You can download any of these options to jumpstart learning on how to install and use UPK.

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UPK on the Oracle Partner Network (OPN) http://www.oracle.com/partners/en/knowledge-zone/applications/user-productivity-kit168155.html This continues to be the go to website for Oracle partners and partners who have specialized in UPK. Customers in search of UPK experts can also use this site to find partners who have specialized in Oracle UPK. Some content on this site is only available to registered partners.

Oracle UPK Blog The Oracle UPK Product Management and Development teams share their insights and expertise through regular posts to the Oracle UPK blog. The site enables you to stay current and read interesting articles about new product releases, content updates, best practices, tips and tricks, upcoming events, etc. Some recent posts include:

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UPK in China! First PeopleSoft 9.2 UPK Pre-built Content Modules Now Available! UPK Developer Forum - Live Webcast Series

Don’t miss a single article! Postings are automatically pushed out to UPK communities on LinkedIn, Facebook, and Twitter. back to the top

UPK Pre-Built Content Update Good news for those of you who’ve been looking forward to UPK pre-built content for PeopleSoft 9.2 … the wait is over! The following new FSCM and HCM modules are now available on the Oracle Software Delivery Cloud: PeopleSoft 9.2 – NEW!              

Asset Management Billing Contracts eProcurement Fundamentals for FSCM General Ledger Inventory Payables Project Costing Purchasing Receivables Reporting Tools for FSCM eCompensation Desktop Manager Human Resources

Other new, upgraded, and revised UPK pre-built content modules were also released over the last few months and are available on the Oracle Software Delivery Cloud: New UPK Content Releases EBS 12.1   

Price Protection Flow Manufacturing, Electronic Kanban Product Hub

JDE E1 9.1 

Project Costing

Primavera 

Unifier Platform 9.12

UPK Content Upgrades JDE E1 9.1      

Advanced Real Estate Forecasting Blend Management Configurator Homebuilder Management Project Costing Requirements Planning

JDE World A9.3   

Procurement FASTR Fixed Assets

Primavera   

P6 Enterprise Project Portfolio Management 8.3 P6 Enterprise Project Portfolio Management, Reporting 8.3 P6 Progress Reporter 8.3

UPK Content Revisions JDE E1 9.1 

Fundamentals

For a list of modules currently available for each product line, see the UPK Pre-built Content page on Oracle.com. back to the top

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