Provided sole support for tracking, analyzing, and reporting all programming defects relating to the expansion of operat
Jerrad Carlisle
651 Wolverine Drive NE, Grand Rapids, MI 49505 (616) 375-6121;
[email protected]
Education Davenport University
Grand Rapids, MI Expected 2015
Master of Business Administration • Focused in Marketing • GPA 3.90
Davenport University
Grand Rapids, MI August 2013
Bachelor of Business Administration • Focused in Management
Experience Farmers Insurance Group
Grand Rapids, MI Output Processing Center Shift Supervisor 2013-Present • Oversees printing, inserting, and mailing of approximately 12 million mail pieces annually. • Manages and oversees a number of projects involving multiple international business partners, such as Zurich Financial Group.
East Coast Expansion Analyst 2011-2013 • One of ten employees selected nationwide to establish the Eastern Expansion department. • Provided sole support for tracking, analyzing, and reporting all programming defects relating to the expansion of operations.
Help Desk Analyst II • Provided technical support and defect analysis for more than 15,000 agents nationwide, using various remote access and troubleshooting tools. • Consistently the top-ranked analyst in the department.
2007-2010
United States Navy
Gaeta, Italy 2003 - 2007
Information Systems Technician, 2nd Class • Served onboard the USS Mount Whitney in Gaeta, Italy, providing radio message and helpdesk support for 6th Fleet and NATO operations. • Responsible for the transmission and dissemination of 100,000 incoming messages and 5,000 outgoing messages annually. • Established and maintained video teleconferences for NATO. • Ensured cryptographic security of voice and data radio communications.
Activities & Honors
• Navy Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Navy Sea Service Deployment Ribbon, Navy & Marine Corps Overseas Service Ribbon • Authorized to live and work in any European Union country with no work visa required. • Intermediate Italian and Finnish language skills.
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