. Veterans Leadership Program of Western Pennsylvania, Inc. is an
Veterans Leadership Program of
Western Pennsylvania (Founded by Vietnam Veterans)
Position: Service Navigator Supervisor: Director of Program Status: Exempt, Full-time Hours: 8:30am-4:30pm, Monday-Friday County: Allegheny County Summary The Service Navigator quickly connects Veterans and their households to VLP programs, supportive services, and community resources. The Service Navigator assesses the Veteran’s eligibility for all VLP and community programs, and works as an advocate for the Veteran, ensuring their immediate needs are met while working toward the goal of long-term sustainability. Duties and Responsibilities Coordinate all online intakes for Veterans requesting VLP services Reviews intakes within 24 hours, and collect all necessary information and documentations from Veteran to assess eligibility Complete follow-up calls with Veteran if necessary documentation is not obtained Transfer intake information from VLP’s online intake portal to the agency’s case management system, ensuring all information is available for proper assessment of services Coordinate Veteran’s signatures on VLP consents and program agreements necessary during admission process Assess a Veteran’s eligibility for VLP programs and provide direct community resource referrals and supportive service options Assign each intake to the appropriate program and case manager dependent on each staff person’s capacity and program eligibility Submit referrals to community resources on behalf of VLP clients Review HMIS and HUD program referrals daily and inform proper VLP staff of new referrals Build partnerships with community agencies and disperse new community program information to VLP staff
2934 Smallman St. Pittsburgh, PA 15201 Phone (412) 481.8200 Fax (412) 481.8202 www.NeverForgetVets.org
Requirements Undergraduate degree in Social Work or Social Science or equivalent experience, preferred. Minimum of three (3) to five (5) years successful experience in human services, case management or housing counseling. Outstanding organizational, verbal and written communication skills. Ability to perform daily duties to achieve expected outcomes and performance measures with minimal supervision. Display professional appearance in accordance with agency policy Ability to handle crisis situations
To apply: Submit cover letter and resume to
[email protected]
Veterans Leadership Program of Western Pennsylvania, Inc. is an equal opportunity employer.
2934 Smallman St. Pittsburgh, PA 15201 Phone (412) 481.8200 Fax (412) 481.8202 www.NeverForgetVets.org
