View the Table of Contents

Table of Contents Foreword......................................................... iii

Factors in Salary Allocation............................5.8

Acknowledgments. . .......................................... iii

Establishing Pay Standards and Ranges........ 5.12

Introduction

Chapter 6: Benefits

The Importance of Strategic HR Management....2

Designing a Benefits Strategy.........................6.2

Incorporating a New HR Model.. ........................3

Developing Benefit Offerings..........................6.3

HR for the Future..............................................6

Health Insurance...........................................6.11

Chapter 1: Developing an HR Strategic Plan Developing an HR Strategic Plan.................... 1.2

The Cost of Health Care ............................... 6.14 Determining Executive Offerings and Perks.....6.18 Retirement Benefits. . ....................................6.20

Conducting an HR Audit................................. 1.3

Chapter 7: Communication

Determining the Club’s Future Goals.............. 1.4

The Communication Process........................... 7.3

Implementing and Evaluating the HR Strategic Plan................................................. 1.8

Communication Tools................................... 7.12

Evaluating the Success of a Strategic HR Plan.... 1.10

Chapter 8: Training & Development

Chapter 2: Workforce Planning Developing a Staffing Plan..............................2.2 Designing an Organization Chart.................. 2.10

A Strategic Perspective................................... 8.1 Training.........................................................8.3 Implementing a Training Program ................. 8.7 Establishing Training Content...................... 8.10

Chapter 3: The Hiring Process

Conducting Training..................................... 8.14

The Importance of Good Employees. . .............. 3.2

Evaluating the Training Process . . .................. 8.14

Analyzing Labor Requirements.......................3.4

Employee Development................................ 8.15

Developing a Job Description......................... 3.7

The Development Process............................. 8.17

Alternative Employment Categories.............. 3.14

Developing Employees..................................8.22

Drafting the Job Description.. ....................... 3.18 Recruitment.................................................3.20 Screening..................................................... 3.23 Selection......................................................3.28 Hiring.......................................................... 3.31

Chapter 4: Orientation & Onboarding Designing an Effective Onboarding Program.... 4.2

Chapter 9: Performance Management Strategic Performance Management. . ..............9.2 Methods for Managing Performance...............9.4 Performance Reviews . . ....................................9.6 Recognition and Rewards..............................9.11 Conflict Resolution....................................... 9.15

Chapter 10: Employee Discipline

Chapter 5: Compensation

Developing a Disciplinary Process.. ............... 10.2

Establishing a Compensation Plan.................. 5.2

Disciplinary Standards................................ 10.11

Identifying Resources for Compensation......... 5.4

Personal Issues. . ..........................................10.12

Determining the Market Value of an Employee....... 5.5

Appeal of Disciplinary Action and Grievance Procedures..................................................10.13

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HR MANAGEMENT: BEST PRACTICES FOR PRIVATE CLUBS

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Chapter 11: Separation The Cost of Employee Turnover...............................11.2 Employee Retention.................................................11.2 Separation.................................................................11.4

Chapter 12: Records Management Developing a Records Management Plan....... 12.2 Policies and Procedures ............................... 12.2 Organization and Access............................... 12.2 Retention and Disposal. . ............................... 12.5 Audit and Accountability.............................12.12 Federal and State Compliance. . ....................12.13

Chapter 13: Workplace Safety The Importance of Health, Safety and Security Programs. . .................................................... 13.2 Understanding Health, Safety and Security Issues........................................................... 13.2 Developing a Health, Safety and Security Program......................................................13.14 Reviewing a Health, Safety and Security Program..................................................... 13.23 Workers’ Compensation Benefits................ 13.25

Chapter 14: Legal Issues Privacy......................................................... 14.2 Major Employment Antidiscrimination Laws ..... 14.3 Termination of Employment......................... 14.9 Wage and Hour Issues................................. 14.11 The Fair Labor Standards Act (FLSA).. ......... 14.15 Pay Discrimination..................................... 14.23 Employee Rights. . ....................................... 14.26 Employee Benefits.......................................14.31 Personal Liability....................................... 14.34 HR Leadership.. .......................................... 14.34

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NATIONAL CLUB ASSOCIATION

HR Management Appendix Table of Contents

The following documents are available on the flash drive included with this book. This extensive collection of forms, policies, surveys and other resources are fully customizable, ensuring you have the tools you need to address the specific HR challenges of your club. Chapter 1: Developing an HR Strategic Plan

Chapter 5: Compensation Position Evaluation Plan: Executive Chef........... 1

Mission Statements for Clubs.. ........................... 1 Human Resource Audit......................................2

Chapter 6: Benefits

SWOT Analysis Form.........................................3

Implementation Requirements for the

HR Director Responsibilities/Dept Manager Responsibilities.................................................4

PPACA. . ............................................................. 1

Chapter 7: Communication Chapter 2: Workforce Planning

Employee Satisfaction Survey............................ 1

Forecasting HR Requirements Chart.................. 1

Sample Upfront Materials and Policies..............2

HR Planning Guide............................................2

Farmington Country Club Employee Handbook. . ........................................................3

Chapter 3: The Hiring Process

Edina Country Club Employee Handbook . . .........4

Job Search Action Plan...................................... 1 Club Job Descriptions. . ......................................2

Chapter 8: Training & Development

Chef Job Posting. . ..............................................3

General Training Plan . . ...................................... 1

Chef KSA Task Matrix........................................4

Management Training Plan (Supervisor). . ..........2

Applicant Acknowledgment Letter.....................5

Identifying Employee Training Needs................3

Interview Questions & Selection Chart...............6

Identifying Long-Term Training Needs..............4

Candidate Evaluation Chart............................... 7

Training Evaluation Form. . ................................5

Candidate Information Release & References.... 8 Offer Letter.......................................................9 Rejection Letter. . ............................................. 10

Chapter 9: Performance Management Employee Goals................................................. 1 Performance Review Guidelines for

Chapter 4: Orientation & Onboarding

Managers . . .........................................................2

Onboarding Checklist........................................ 1

Performance Management Action Plan . . .............3

Orientation Preparation Chart...........................2

Informal Review Discussion Form . . ...................4

Policy/Procedure for Orientation Period ...........3

Employee Evaluation and Performance Review

New Employee Orientation Agenda....................4

Form.................................................................5

Task Training Chart. . .........................................5 Probation Period Evaluation..............................6 New Employee Survey . . ...................................... 7

NATIONAL CLUB ASSOCIATION

Chapter 10: Employee Discipline Sample Progressive Discipline Written Warning.... 1

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Chapter 11: Separation Exit Interview Policy......................................... 1

Chapter 12: Records Management Document Retention Policy.. .............................. 1 Records Retention Document List. . ....................2

Chapter 13: Workplace Safety Safety Committee Statement of Purpose . . ........... 1 Safety Committee Meeting Schedule..................2 Hazard Communications Pictograms.. ................3 Workers’ Compensation Return to Work Program............................................................4 Workplace Violence Policy.................................5

Chapter 14: Legal Issues I-9 Identity and Verification Documents: A Breakdown of Lists A, B and C........................... 1 New I-9 Form Information.. ...............................2

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NATIONAL CLUB ASSOCIATION