VR|SERVE: A SOFTWARE TOOLSET FOR SERVICE ENGINEERING USING VIRTUAL REALITY
Philipp Westner CCVE IAO, Stuttgart, Germany
[email protected]
History
Service Management Group @ IAO since 1993 2006 Opening of the ServLab Many successful projects supported with VR visualization E.g. Service Theatre
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Example
Business Idea
Stakeholder Requirements Rapid Prototyping the store concept Process analysis and interaction design
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Starting point
Abstact Process Model
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Interactive Virtual 3D Model
2D/3D-Tool Basic Idea
routis_tool2.mp4
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Example Use Case
Description: A malfunction on machine which is provided and maintained by an external service contractor. Company B System Services
Technical Manager Worker Electician
orders
Company A Production Site
Service Planner
Company C System Services Service Mechanic
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Company D Manufcturer Customer Service
Modelling of the BPM
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BPM Modelling tool had no Information regarding the 3D World
BPM Modelling tool had no state, time or other execution parameters
Based on extended EPCs (EPC = Event driven process chain notation)
EPC to 3D Objects Event
Role
System
Function
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People Pose Gesture Library (Role)
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Machine Library (System)
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Environment Library (System)
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Function (Scene)
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Function (Scene) + Dialogs
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ROUTIS Simulation Engine (RoSE) – BPM Middleware
Web Application
READ
BPM Modelling Tool
CONTROL-FLOW JSON
RoSE RunTime System
REST-API DATA-UPDATES
WRITE
3D Geometry Input
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Repository DB
Virtual Reality
Demonstrator Setup
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Experts Workshop @ ServLab
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Achieved Goals
Easy process navigation with tablet interface Free 3D-World-Navigation e.g. look at details, change to person perspective
Switch role, system visuals e.g. replace person visual with another
Create and edit dialogs for each scene Edit name, text with tablet interface Data is instantly updated and saved in the BPM tool
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Outlook
Semantic generation of 3D Scenes interactive interface for real time changes in the BPM Change BPM Notation from EPC to BPMN
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Contact and additional information
Sibylle Hermann or Philipp Westner Fraunhofer-Institut für Arbeitswirtschaft und Organisation (IAO) Nobelstr. 12 70569 Stuttgart Tel. +49 711 970- 2020 or 2193 Mail:
[email protected],
[email protected] Web www.dlpm.iao.fraunhofer.de www.vr.iao.fraunhofer.de Lab www.servlab.eu ROUTIS www.routis.de
© Fraunhofer
