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May 7, 2016 - television, print and online ads from their favorite retailers in the past month. EMAIL PAIRS BEST WITH SO
such as web, mobile, in-store, email, and ... A marketing strategy that focuses on ... Check out our interactive eBook,
omnichannel strategy enables consumers to use channels seamlessly and ... communicate with consumers, sell products, and render services available (Dimitrova ..... perceive the company as one entity, and be offered various channel options ..... from
growing challenges facing retailers, is conducting e-commerce in a way that ... when the research was conducted), howeve
exemplifies the containment relationships in a banking transactional platform ... Investment Fund Service is the requirement selected for this case study from the.
business imperatives to enhance the customer experience ... today's massive business change agenda, banks need modern an
subsuming all channel concepts under the term multichannel does not ..... by train, this consumer opens the company's own shopping app, in which the ... Only a few authors included the channels social media, sales or service force, and new ... develo
expectations for customer service continue to evolve, brands are found to be ..... Fundamentally businesses must work ha
Page 1 ... by ServiceNow administrators to accommodate their organization's business ... clude Facebook Messenger, LINE,
This E-book will assist retail business and IT managers ... seamless channel integration. One of the ... channels, socia
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consumers choose to use is critical to customer engagement and competitive success. Many brands are now focusing their a
Since 2009,the rise of pureplay eCommerce cycling juggernauts like Chain .... Absolunet's growth marketing team developed an extensive SEO checklist.
being an afterthought and instead be built into the entire value chain, starting with product design. So, for example, b
a mobile banking service to their customers face many challenges. Two of ... reluctant to expand online service due to s
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VSoft’s Iris Omnichannel Banking Platform VSoft’s Iris Omnichannel Banking Platform is a web-based solution for bank customers to access their bank accounts and perform financial and non-financial transactions online and in real time anytime and from any place.
Key Characteristics •
A single platform for online or internet banking and mobile banking across multiple devices, a single set of business rules, login credentials and authentication process across all channels provides consumers a uniform experience across all channels and enables banks to implement the solution quickly and smoothly.
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Multilingual support facilitates faster adoption of the solution and provides personalised service to consumers.
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Since it is offered on a hosted and secured environment, customers can transact with peace of mind and banks can offer the service without the overheads of infrastructure setup, personnel management and other capital expenditures.
Responsive Design Features •
Based on the form factor of the device screen the solution the user interface adjusts itself for optimal user experience
•
Server side components (RESS) in conjunction with client side components (CSS) produce faster loading sites for access over cellular networks and also deliver rich functionality and usability.
Security Features •
Multi- factor authentication to identify access requests - login credentials, one-time password (OTP) to registered mobile, security question in case of change of access point.
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Automatic user account locking if user tries to login with wrong credentials consecutive times with facility to generate new password online.
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HTTPS communications protocol for secure transmission over the internet. SSL/TLS 1.0 128 bit encryption of customer data and all online activity.
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Password storage in encrypted form using Rijndael 192 bit cipher. Contains perfect forward security (PSF) to ensure encryption is done using unique session key.
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Xframe check to prevent CSRF attacks, includes content security policy (CSP), encrypted Cookies to protect session information, contains OCSP (Online certificate status protocol) for checking the revocation status of X.509 certificates.
Advanced Analytics •
Utilizes different channel analytics techniques to capture the intent behind interactions across channels.
•
Utilizes operational intelligence to get visibility and insight into data and business operations. It includes real time monitoring, real time situation detection, real time dashboards and correlation of events.
Login Encryption SSL/TLS 128 bit (Data) Virtual Keyboard RIJNDAEL 192 bit (Password) Password Policy MFA
OWASP Guidelines Cross Site Scripting Prevention Cross Site Tracing Prevention Cross Site Request Forgery Prevention Cookies & Session Management Audit Trails Man in the Middle (MITM) Attack Prevention
Functional Layer Account Information IMPS USSD SMS Banking Funds Transfer
Transaction Search Customer Profile Customer Service User Management RDC
Cheque images Bill payments Online account opening Location based Branch/ATM Finder Multilingual capability
Personal Financial Management Tax Management Marketing and Branding Alerts Setup Video Chatting
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