Dec 17, 2013 ... Subject: [Staff.all] ANU Email System Upgrade 18 December (Office 365 -‐ Wave
15 Upgrade) ... IMAP Email Client Users ... If your ANU email account is
configured to your mobile devices, these should also automatically ...
Tuesday, 1 7 December 2 013 1 0:06:28 A M A ustralian Eastern Daylight Time
Subject: [Staff.all] ANU Email System Upgrade 18 December (Office 365 -‐ Wave 15 Upgrade) Date: Tuesday, 17 December 2013 9:07:22 AM Australian Eastern Daylight Time From: To:
Staff List Coordinator (sent by staff.all-‐
[email protected] ) '
[email protected]'
Dear ANU staff, As advised on 21 November, ANU will be upgrading our email system starting 18 December. The upgrade is expected to be a seamless transition from a staff perspective. However, in the unlikely event that you do lose access to your email account from your desktop, we encourage you to access it via the Outlook Web Application (OWA) and contact the ANU Service Desk to report the incident. To access OWA, please refer to the following instructions http://itservices.anu.edu.au/email For the different types of email users, your experience should be as follows:
Webmail Users If you access your ANU email account remotely from https://outlook.com/owa/anu.edu.au your access will remain the same post the Wave 15 upgrade. However, you will notice a change in the look and feel for OWA.
Microsoft Outlook Users (Windows and Mac) After your email account is upgraded to Wave 15, Outlook will automatically reconfigure and reconnect your email account. You may be prompted to close and re-open Outlook. Please refer to this self-help link if you experience difficulties with Outlook and accessing your email after the upgrade: http://itservices.anu.edu.au/email
IMAP Email Client Users Once your account is upgraded, please update your Incoming and Outgoing server settings to: Incoming Server hostname: outlook.office365.com Outgoing Server hostname: smtp.office365.com
Mobile Devices If your ANU email account is configured to your mobile devices, these should also automatically update and connect your email account after the upgrade. If your device doesn’t configure itself, check the Server Information Settings for your email account. Server: outlook.office365.com If you are experiencing any issues after your email account has been upgraded or if you require assistance, please contact the ANU Service Desk on 6125 4321. The Microsoft website also contains useful self-help instructions and videos, general information and tips for Office 365: http://office.microsoft.com/en-au/office-home-for-office-365-FX102825332.aspx? O365AR=1&fromAR=1 This upgrade may take longer than a week to complete so please be patient during this transition and we apologies in advance for any inconvenience this may cause. Thank you for your co-operation ANU Email Project Team
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